VPN, CISCO AnyConnect, Error message "The feature you are trying to use is on a network resource that is unavailable"

When attempting to install the VPN client on Windows, the following error message may result: "The feature you are trying to use is on a network resource that is unavailable." A dialog box is presented for specifying a different location.

This error can be the result of incorrect registry clean up from a previous version of the AnyConnect software being installed. 



Microsoft has released a Program Install and Uninstall Troubleshooter that can look for problems in the registry and correct them, allowing the next installation to succeed.  To use this tool to attempt a fix:

  1. Download the application linked above from the Microsoft support website. 
  2. Launch the application
  3. When you launch it, it will ask if you are having a problem with installation on uninstallation.  Click installation.  
  4. It will present you with a list of things you might be having problems with. Find "Cisco AnyConnect Secure Mobility Client" in the list and select it. 
  5. After a bit it should say it has fixed the problem. 
  6. Exit out of the application following it's instructions. 
  7. Run the AnyConnect installer and let it install the VPN software.






Keywords:windows vpn cisco anyconnect installation   Doc ID:81187
Owner:Debbie F.Group:University of Illinois Technology Services
Created:2018-03-28 12:10 CDTUpdated:2018-03-28 13:25 CDT
Sites:University of Illinois Technology Services
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