EWS Labs, Getting locked out of EWS workstations

Reasons why you may be locked out of logging into EWS computers

There are a few reasons why you may be locked out of logging into EWS computers, depending on the original problem:


Password expired

Your AD password requires changing once a year. If it needs changed, you will not be able to log into any EWS computer.

Visit https://identity.uillinois.edu/ to change your password.


Account compromised

If Technology Services (the central campus IT organization) detects that your account has been compromised, your password will be scrambled.

See this Tech Services knowledgebase article for more information: https://answers.illinois.edu/illinois/63517.


Account locked/disabled

If you've entered an incorrect password, while logging into any campus service, too many times within a short period, then your account will be automatically and temporarily locked. Frequently this is due to a personal device repeatedly attempting to log into your account (such as an email client on your phone), using a saved password which is incorrect or outdated. Always make sure to update or remove any saved passwords on all of your devices after changing your password.

See this Tech Services knowledgebase article for more information: https://answers.illinois.edu/illinois/48092.


Home directory over quota

EWS users are given 10 GB of storage for their files. If this quota is exceeded, it may cause problems logging in.

See our article here for more details about the EWS storage quota and information on how to resolve potential quota issues: https://answers.uillinois.edu/illinois.engineering/85717.

* This reason is not applicable to the Computer-Based Testing Facility (CBTF), as access to home directories is not provided.


Not enrolled in Engineering courses

Only those affiliated with the Engineering college are authorized to log into EWS computers.

See our article here for more details: https://answers.uillinois.edu/illinois.engineering/81698.

* This reason is not applicable to the Computer-Based Testing Facility (CBTF).


Additional Help

If you still need help, please contact EWS support at ews@illinois.edu.