How can clients update their passwords if they haven't yet profiled in MidPoint and have no recovery options?

Some clients are still using our legacy password system to authenticate into UIC systems/applications. This means that, when they go to identity.uillinois.edu to update their password, they will be told they must visit a campus help desk in order to change their password.

Some clients are still using our legacy password system to authenticate into UIC systems/applications. This means that, when they go to identity.uillinois.edu to change their password, they will be told they must visit a campus help desk in order to update their password.

When a consultant goes to CSOMENU > 8) Query user in MidPoint >  3)    PASSWORD: password & self-service recovery settings. .. the header will read "Password has never been set."

If the client remembers his/her previous password, s/he may go to changepassword.uic.edu and the previous (or expired) password will allow them to log in to update to a new password.

If s/he has legacy recovery options available, s/he may go to https://accountportal.uic.edu/token/manage?dispatch=cr_panel to try recovering his/her password via the Challenge/Response or Emergency Email recovery options.

How to check if the client has legacy recovery options available: 
Go to CSOMENU
Locate the client/user profile
Go to 5) Accounts, Passwords, Suspensions
Select the line that begins with "v: PASSWORD [type Common," and hit Enter
Read the header information

If either Challenge/response: or Emergency email: reads "True," then s/he may go to https://accountportal.uic.edu/token/manage?dispatch=cr_panel to attempt to recover his/her password

If none of the above works, the client must visit us in-person with his/her valid iCard to receive a password reset token. Please direct clients to C-Stop BSB or C-Stop LHS:
https://accc.uic.edu/service/c-stop




Keywords:legacy, change, update, password, midpoint, no, recovery, options, never, set, must, visit, campus helpdesk, expired   Doc ID:82307
Owner:Janet S.Group:University of Illinois at Chicago ACCC
Created:2018-05-16 14:33 CDTUpdated:2018-08-21 11:33 CDT
Sites:University of Illinois at Chicago ACCC, University of Illinois at Chicago Sandbox KB
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