Learn@Illinois Moodle - Workaround for Collaborate Ultra Numbers Instead of Names

There is a current known issue in Collaborate Ultra in which students' pictures and names do not show during the session and a number appears instead. To work around this issue, you will need to use the guest access feature and have all students log in as guests.

For a permanent link to this information, please use: http://go.illinois.edu/MoodleCollaborateNumbersIssue

Note: You, as the instructor, should still use the "Join session" link. Only the students will use the guest access link, which is set up with "Participant" permissions.
  1. Click the Collaborate Ultra session you will use.
  2. In the Administration block on the left, click Edit settings.
  3. Under "Allow Collaborate guest access", check the checkbox to enable guest access.
  4. Under "Collaborate guest role", select Participant from the drop-down.
    Allow Collaborate guest access and choose the Collaborate guest role
  5. Click Save.
  6. Now, you will see a "Collaborate guest link". Click the purple double paper icon to copy the guest access link.
    Copy the Collaborate guest link
  7. In the Administration block, click "Edit settings" once again.
  8. Paste the link in the "Description".
  9. Copy and paste the instructions below and paste them into the "Description", making sure to update the description:

    IMPORTANT: Do not click the "Join session" link above.

    You will appear as a number rather than your name if you use this button.

    For access to the session, follow this link: https://us.bbcollab.com/guest/D93E32432CC6F035BAFD463C3CCB8357. Please enter your first and last name when prompted.
    Update instructions

Keywords:guest access, participant, number, name   Doc ID:82763
Owner:ATLAS-TLT .Group:University of Illinois Liberal Arts and Sciences
Created:2018-06-08 12:19 CDTUpdated:2018-10-08 11:29 CDT
Sites:University of Illinois Liberal Arts and Sciences
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