How do I request a Request Tracker (RT) instance?

This is the process to request an RT instance.

If there is an existing RT instance in use by your department or campus unit, contact your unit's REACH member about creating a queue for your needs. However, if you need a new instance, send a request to rt@uic.edu with the following: 

  • Name of Instance. Probably related to the name of your department, no spaces are allowed. This will be used in the URL and possibly in outgoing email, so keep it reasonably short. 
  • Principal administrator. The administrator have superuser privs to configure your RT instance, add users, create queues, assign privs, and create new superusers. 
  • Email address. Optional. RT queues have their own email addresses in the @helpdesk.uic.edu domain. You can request a single @uic.edu email alias for your RT instance, as well as separate email aliases for each individual queues.

To learn more about RT, check our series of short RT Training Videos.

For other services related check creating a non-personal, departmental email address.




Keywords:ticketing tool, support   Doc ID:85096
Owner:Marius H.Group:University of Illinois at Chicago ACCC
Created:2018-08-21 16:49 CDTUpdated:2018-09-05 20:17 CDT
Sites:University of Illinois at Chicago ACCC
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