EWS Labs, Printing, Service Comparison
Engineering IT offers two service levels for Instructional Printing -- Basic and Full Support.
Side-by-side comparison of Instructional Printing Services.
The following is a concise, side-by-side comparison of the offered service levels and is intended to be a high-level view. For full details, please visit the Instructional Labs Printing service-level definition page.
|Scope||Applies to printers used by students for the purposes of academic coursework.||Applies to printers used by students for the purposes of academic coursework.|
|Printer purchase||Unit purchases printer from a list of recommended models provided by Engineering IT.||Unit purchases printer from a list of recommended models provided by Engineering IT.|
|End-of-life3||When the printer reaches the end of its useful life, Engineering IT will provide a usage analysis at the request of the unit and provide a recommendation for replacement based on that analysis.||When the printer reaches the end of its useful life, the printer will no longer be eligible for Full Support. The unit will be given the option to replace the printer or convert it to Basic Support.|
|Printer configuration||Engineering IT will connect the printer to the network and print servers, and manage the print queue.||Engineering IT will connect the printer to the network and print servers, and manage the print queue.|
|Consumables||Unit will purchase and supply paper, toner, and maintenance kits.||Engineering IT will purchase and supply paper, toner, and maintenance kits.|
|Restocking||Unit will restock printer.||Engineering IT will restock printer on a regular basis.|
|Repairs||Engineering IT will cover basic troubleshooting1. Repair is the responsibility of the unit.||Engineering IT will cover comprehensive troubleshooting2 and repair, up to but not including the point of printer replacement.|
|Cost to unit||No fees are directly charged to the unit (as unit is purchasing consumables directly).||No fees are directly charged to the unit (as students pay per-page fee to cover consumables).|
|Cost to students||No cost to students.||$0.08/page black and white|
Per-page costs may be paid by students directly (recommended), or may be billed to a departmental CFOP.
|Web Printing||Web Printing may be enabled at the unit's request, but will not be done by default.||Web Printing will be enabled.|
1 Basic troubleshooting is defined as a remote check of whether the printer is online, communicating with the print server, and if it is reporting an error state (jam, out of paper, low toner).
2 Comprehensive troubleshooting includes (but is not limited to) any troubleshooting that requires a physical check of the printer.
3 A printer is considered "end-of-life" when any of the following conditions are met:
- The printer has exceeded its manufacturer-recommended monthly page volume three times within 12 months.
- The printer has been repaired three times within 6 months AND the manufacturer warranty is expired.
- The printer has exceeded its recommended maximum monthly page volume by a factor of 12 (lifetime pages printed).
- The printer manufacturer no longer provides replacement parts or services for the printer's model.