Endpoint Services, AirWatch, MacOS 10.14 Global Profile

This article describes the need for a new custom AirWatch profile for MacOS 10.14 Mojave.


AirWatch MacOS endpoint management

Affected Customers

University of Illinois IT Pros leveraging Technology Services Endpoint Service AirWatch for MacOS 10.14.

General Information

In macOS 10.14 Mojave, Apple has introduced enhancements for user data protection and privacy. Due to this security enhancement, apps and processes may now trigger dialogs for the end-user to allow or disallow functionality. To continue allowing Agent functionality with no disruption to the end-user, a whitelisting profile may be installed to only MacOS 10.14 devices which are User Approved MDM Enrolled.

Please note AirWatch Agent 3.1.1 is the latest released version and is compatible with macOS 10.14 alongside this profile. If future versions of the Agent require updates to this profile, we will publish them accordingly. Furthermore, the next version of the AirWatch Console will have this profile automatically seeded so you will not have to create it. Please look out for this in coming release notes.

AirWatch has advised us to create a custom global profile to turn on full functionality. If the profile is not supplied to the MacOS 10.14 system, you will not be able to manage most items with AirWatch. We have created this profile and applied it at the Global level.

If you would prefer to create your own profile, we can exclude your AirWatch site from the global profile that allows for full management. If you do wish to be excluded, please click here to submit an Endpoint Services support request. After logging in, select the AirWatch service and request type 'Support' to generate a CA help request, and a member of the EPS AirWatch team will assist you. 

Contact the EPS Team

Keywords:AirWatch, MacOS 10.14., EPS, endpoint, profile   Doc ID:86026
Owner:Scott B.Group:University of Illinois Technology Services
Created:2018-09-25 14:49 CSTUpdated:2018-09-25 15:36 CST
Sites:University of Illinois Technology Services
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