Endpoint Services, Workspace ONE, Enrolling Devices into Workspace ONE

How to enroll devices into the Workspace ONE service.

Systems

Workspace ONE Unified Endpoint Management (UEM)

Affected Customers

University of Illinois IT Pros leveraging Technology Services Endpoint Service Workspace ONE UEM

General Information

Once your unit has been provisioned in Workspace ONE, you may begin enrolling devices using the following methods.

Device Enrollment Program (DEP) (macOS, iOS, and tvOS)

The EPS service can stage DEP-enabled Apple devices for enrollment into Workspace ONE. To request device enrollment, or to have DEP-eligible devices enabled for enrollment, please submit an EPS support request, selecting Workspace ONE from the 'Service' dropdown, DEP Enrollment from the 'Request Type' dropdown, and completing all fields.

Learn more about Apple's Device Enrollment Program.

Multi-Tenant-Munki (macOS)

Workspace ONE enrollment profiles may be exported and packaged for deployment by the EPS Multi-Tenant-Munki service. If you would like a Workspace ONE enrollment profile created and/or packaged for your Munki clients, please submit an EPS support request.

Manual Enrollment via the Workspace ONE Agent (Android, iOS, macOS, tvOS, and Windows)

**Please note that when enforcing SD card encryption, the Android security profile will ERASE unencrypted SD cards prior to encryption. For this reason, the EPS team strongly recommends that Android devices and SD cards be backed up prior to Workspace ONE enrollment in order to prevent accidental data loss.**

All supported platforms allow manual enrollment via the Workspace ONE agent.

  • Ensure that the device has a network connection (wired or wireless).
  • For Android, iOS, tvOS, and Windows 10, go to the app store for your device (Apple App Store, Google Play Store, or Microsoft Store); for macOS, go to https://www.getwsone.com/.
  • Search for and install the Workspace ONE agent.
  • Follow the prompts to enroll the device with your enrollment user, which must be a member of the AD group you supplied on your provisioning request.
  • Select the appropriate level of device ownership.
    • Corporate Owned (Dedicated) devices are classified as University of Illinois property, and are used for University-only functions.
    • Corporate Shared devices are also classified as University of Illinois property, but may be loaned out for non-University functions.
    • Employee Owned devices are personally owned by a University of Illinois faculty, staff, or student.

Once a device is successfully enrolled, you may begin managing it in the Workspace ONE console.

Manual Enrollment via URL (macOS and Windows)

Sign in to the device you wish to enroll and do the following:

  • Go to the Workspace ONE enrollment site.
  • Enter the Group ID you provided in your Workspace ONE provisioning request (contact endpointservices@illinois.edu if you are unsure).
  • Enter the Active Directory user name and password for a member of your Enroll Users group.
  • Select the appropriate level of device ownership.
    • Corporate Owned (Dedicated) devices are classified as University of Illinois property, and are used for University-only functions.
    • Corporate Shared devices are also classified as University of Illinois property, but may be loaned out for non-University functions.
    • Employee Owned devices are personally owned by a University of Illinois faculty, staff, or student.
  • The installation will want to enable device management; select "Redirect and Enable", which will redirect and download the "Device Manager" mobileconfig file.
  • Open the "Device Manager" mobileconfig file and follow the installation prompts, installing Workspace Services and providing the profile password when asked to do so.

Contact the EPS team




Keywords:eps mdm airwatch workspace one endpoint macos ios "workspace one" enroll TechS-EPS-WS1 uem   Doc ID:87329
Owner:EPS Distribution List .Group:University of Illinois Technology Services
Created:2018-10-30 09:41 CDTUpdated:2019-02-22 16:35 CDT
Sites:University of Illinois Technology Services
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