AV Troubleshooting - Problems with Program/Content Audio

How to troubleshoot problems with program or content audio in AV spaces

  1. Ensure any audio cables connected to the system are fully seated
  2. Check volume levels of the system and source feeding the system and make sure nothing is erroneously muted
    • Systems with touch screen controllers may have an audio settings page with more granular volume and mute controls
  3. Check that the audio source device (PC, laptop, tablet, etc.) and make sure that the audio is not muted, turned down too low, or turned up too high.
    • For devices such as PCs and Laptops, make sure to check volume levels on the program outputting sound and for the operating system.
    • For Windows PCs, check that the correct audio output is selected in the Control Panel's Sounds menu.
  4. If you have access to an equipment rack, make sure everything is turned on
  5. Try turning the system off and back on



Keywords:av troubleshooting help tips audio sound speakers   Doc ID:87515
Owner:Neil F.Group:University of Illinois Engineering IT
Created:2018-11-05 10:42 CSTUpdated:2018-11-05 12:38 CST
Sites:University of Illinois Engineering IT
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