WebStore, Credit Card Being Billed for Adobe Creative Cloud Subscription

Why is my credit card being billed for my Adobe Creative Cloud subscription?

Customers who have purchased the Adobe Creative Cloud Work at Home offer from the WebStore for $5 may find their credit card is being billed monthly for renewal.

Why does this happen?

This occurs if your provided billing information to Adobe when redeeming an Adobe Work at Home code in the past. When you provide the billing information, you agree to an Automatic renewal of the subscription once the 12-month code has expired.
Entering billing information is not required during the redemption process, and WebStore instructions specifically advised not to enter billing information.

How can I stop this?

To stop the automatic billing, you must contact Adobe Customer Care and cancel the subscription.
This link describes canceling the subscription online,
This page will give you additional contact options.

You will need to know the email address you used to redeem your last Adobe Work at Home redemption code. This is the personal Adobe ID account that the subscription in tied to.

If you have additional questions about this, please email webstore@illinois.edu




Keywords:Work at home $5   Doc ID:88099
Owner:Webstore W.Group:University of Illinois Technology Services
Created:2018-11-30 11:21 CSTUpdated:2018-11-30 11:21 CST
Sites:University of Illinois Technology Services
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