Canvas, Compass, Moodle, Videos do not appear or play

Viewers in Canvas, Compass, or Moodle may see Blocked by Content Security Policy messages or no video at all

Updated 2019-03-01


Viewers in Canvas, Compass and Moodle may experience an issue where video does not appear (Chrome - white/blank area) or an error message of "Blocked by Content Security Policy" (Firefox). 

The full error reads
"Blocked by Content Security Policy
An error occurred during a connection to shibboleth.illinois.edu.
Firefox prevented this page from loading in this way because the page has a content security policy that disallows it."

We are working to determine the root cause of the issue. 

There are 2 simple work arounds for this, you can select one of them.
  1. Once you see issue in Canvas or Compass or Moodle, open another tab and go to https://mediaspace.illinois.edu/ and select "Illinois Login". You will not need to authenticate again. Then go back to Canvas/Compass/Moodle and refresh the page and the videos should appear.
  2. You can go to https://mediaspace.illinois.edu/ and log in before going to Canvas/Compass/Moodle, the videos will be viewable.

This is NOT a security or permissions issue. This is a problem with the Shibboleth handshake with Kaltura and a poor error message that appears.