Shibboleth,How to Fix a "Stale Request" Error

This document describes what to do if you receive a 400 Bad Request error message

Problem

When you are attempting to log in to a service or a link that requires NetID authentication, you may see this error for several reasons.

You may see the following error:

Sorry there was a problem. Stale request with XYZ etc.

Solution

First, make sure you are attempting to use a valid link. If you are using a bookmark, try getting to the site another way as bookmarks can cause this error.

Next, if you are using Safari on a Mac, first to make sure your browser is not blocking all cookies, which can prevent NetID login from functioning properly.

Next, completely restart the browser so that all previous windows and tabs have been closed. In some cases, this alone can fix the issue. If this does not work, then the issue can usually be resolved by clearing your browser's cache and cookies. Click the browser you are using below to find instructions for clearing your browser's cache and cookies.

Desktop Web Browsers

Browser Windows Document Link macOS Document Link
Google Chrome
Google Chrome
Chrome (Win) - Clearing Cache and Cookies Chrome (Mac) - Clearing Cache and Cookies
Firefox
Firefox
Firefox 57+ (Win) - Clearing Cache and Cookies Firefox 21+ (Mac) - Clearing Cache and Cookies
Safari
Safari
Safari (Win) - Clearing Cache and Cookies Safari 10.0.1+ (Mac) - Clearing Cache and Cookies
Internet Explorer 9, 10, & 11
Internet Explorer 9, 10, & 11
Internet Explorer 9, 10 and 11 (Win) - Clearing Cache and Cookies None
Microsoft Edge
Microsoft Edge
Edge (Win) - Clearing Cache and Cookies None
Opera
Opera
Opera (Win) - Clearing Cache and Cookies Opera 28.0 (Mac) - Clearing Cache and Cookies

Mobile Web Browsers

Operating System Document Link
Android Icon
Android
Android (Jellybean) - Clearing Cache and Cookies
iOS Icon
iOS
iOS - Clearing Cache and Cookies
webOS Icon
webOS
HP webOS 2.x - Clearing Cache and Cookies
Windows Phone Icon
Windows Phone
Internet Explorer (Windows Phone) - Clearing Cache and Cookies

Legacy Versions

If you are still experiencing issues after completing those steps, contact the Help Desk.

See Also:




Keywords:problem login log in error account browser stale request shib   Doc ID:90327
Owner:Ryan S.Group:University of Illinois Technology Services
Created:2019-03-12 09:41 CDTUpdated:2019-03-12 09:49 CDT
Sites:University of Illinois Technology Services
Feedback:  0   0