Zoom, Support and Escalation

Zoom support channels.

After logging into Zoom you will find a Zoom Support option at the top of your screen. This option provides Service Status, Live Training or Support Contact information.

Information on current Zoom functionality can be obtained through online Video Tutorials, Live Training or direct knowledge base searches.

Zoom provides 24x7 support that includes chat, phone and ticket submission. Questions about Zoom features should be directed to support.zoom.us.

Any questions not resolved by direct Zoom support should be directed to your college department help-desk for resolution.





Keywords:help   Doc ID:91802
Owner:Martin L.Group:University of Illinois Technology Services
Created:2019-05-16 13:48 CSTUpdated:2019-10-21 15:21 CST
Sites:University of Illinois Technology Services
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