Remote Access to PACS, RaptorMed, Q-Pulse, Vetstar, SANDI, Instinct
Ensure you are connected to the internet. If you are on campus, you should connect to IllinoisNet.
IllinoisNet Wireless Connection Instructions: Wireless @illinois
Download Instructions (Windows and MacOS)
The apps most commonly needed by students, interns and residents have been upgraded to web applications and no longer require the RDP setup (see section below the table).
- For the web apps, the table below has a link to the website (URL) which you can bookmark in your browser or add as a desktop bookmark shortcut.
- For apps that require the RDP function, you will follow the additional Remote Desktop instructions below after you download the file. We recommend you save these downloads to your desktop to make setup easier. For Macs, do not try to launch the file until after Microsoft Remote Desktop 10 is installed.
| Description | Download / URL | Students | Staff | Admin | Web App | RDP Setup | VPN Required when Remote (Note 1) |
| PACS - Imaging System (Note 4) | PACS | x | Yes | No | Yes | ||
| SANDI - Health Information System (Note 3) | SANDI | x | x | x | Yes | No | Yes |
| Instinct - Treatment Plan (Note 5) | Instinct | x | x | x | No | Yes | Yes |
| RaptorMed - Wildlife | RaptorMed | x | No | Yes | No | ||
| Vetstar - Health Information System (Retiring soon, use SANDI) | Vetstar | x | No | Yes | No | ||
| VADDS - VDL Lab Information System (Note 2) | VADDS | x | x | No | Yes | No | |
| Q-Pulse - VDL Quality Assurance | Q-Pulse | x | x | No | Yes | No |
Note 1: When in the classroom a VPN will not be required. When not physically on the Vet Med campus a VPN will be required: VPN instructions.
Note 2: This RDP takes users to the telnet login screen for VADDS users and administrators, but can also be used by Vetstar administrators.
Note 3: SANDI is the new web-based version of Vetstar. It is a web shortcut rather than a file download, so users should bookmark or add as a desktop shortcut. Chrome is the recommend browser. Per Note 1, a VPN is required if offsite.
Remote Desktop (RDP) Instructions
Windows Setup Instructions
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- Navigate to where you saved the file, and launch it.
- A box will appear asking if you are sure you want to connect. Check the Don’t ask me again for connections to this computer box.
- Select Connect
- When prompted to enter your credentials type uofi\xxxxx and your NetID password (campus email password). For Example: uofi\tinab
- Select Remember my credentials
- Select OK
- A final box will show up asking to confirm the certificate. Check the Don’t ask me again for connections to this computer box
- Select Yes
- You will see the login screen for the application you selected.
Apple macOS Setup Instructions
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Install Microsoft Remote Desktop 10 via the App Store
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Open Microsoft Remote Desktop 10 via the macOS Launchpad or via Applications > Microsoft Remote Desktop
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Select Connections > Import from RDP file...
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Select the file(s) you downloaded in the Download Instructions section above and click the Import button
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In Microsoft Remote Desktop, hover your mouse over one of the connections you imported and click on the pencil icon to open up the Edit PC prompt.
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Under User account:, select Add User Account... to bring up the Add a User Account prompt
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Enter your uofi\(your NetID) as the username. For example, if your NetID is thisisanetid, then you would enter uofi\thisisanetid. Enter your NetID password and click the Add button.
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Ensure the username you entered is selected as the User account: and click the Save button
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For the rest of the connections you have imported:
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Hover over over the connection and click on the pencil icon to open up the Edit PC prompt
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Select the user you set up under User account: in step 6 above and then click the Save button
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You can now double click on the connections within Microsoft Remote Desktop to connect to them.
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On your first attempt to connect, you may be notified about the certificate. Press the Continue button to continue connecting
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Potential Errors
PC
You get "The publisher of this RemoteApp program can't be identified."
Click "Don't ask me again for connections to this computer" and click connect
You then get "The identity of this computer cannot be verified"
Click "Don't ask me again for connections to this computer" and click Yes
Macintosh
When connecting to one of the desktops, if you receive the following error, select Continue.
"You are connecting to the RDP host "DAISY.AD.UILLINOIS.EDU". The certificate couldn't be verified back to a root certificate. Your connection may not be secure. do you want to continue?"
SANDI and Vetstar Single Sign-On
After successfully reaching the login screen webpage you receive an error:
sandi-his.apps.uillinois.edu says "You cannot be logged in the user account [###] is inactive in Vetstar
Solution: User has been added to Vetstar but not yet been given access permissions because they have not completed their Compass/Canvas training with Medical records. Contact Medical Records.
sandi-his.apps.uillinois.edu says "You cannot be logged in No user if Vetstar is mapped to [your NetI]
Solution: User account has not been added to Vetstar yet, most likely because they have not completed their Compass/Canvas training with Medical records. Contact Medical Records.
More Troubleshooting (Internal docs for IT Team)