How can I request help for IT or wireless issues in my dorm/residence hall?

Instructions on how to contact SA Technology / Housing IT at UIC

If you are having trouble with connecting your wireless device in your dorm room, please refer to this knowledge article: 

Please note the information under "Step 3: Add a New Device":
  • After properly registering your device the status will show “Pending”.  Your device is now ready to join the “mydevices” wireless network and will be usable immediately.
If you still have trouble with your wireless device or have questions about devices such as wireless printers or Google Chromecast, you may email SATech at

Alternatively, you may also go to this link:
On this page, click "Support Portal" and then log in using your UIC credentials - you can submit a ticket via this web page.

** However, if the ethernet jack or wireless access point in your room do not appear to be working, please go to and create a work order by clicking "Work Orders" on the left-hand side

Keywords:housing, wifi, printer, mydevices, jack, data, bandwidth   Doc ID:92768
Owner:Emily A.Group:University of Illinois at Chicago ACCC
Created:2019-06-28 12:20 CDTUpdated:2020-07-13 11:53 CDT
Sites:University of Illinois at Chicago ACCC
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