Zoom, Why do I only have Zoom 'Basic' Access?

U of I Zoom users must log into the UI Zoom portal using single sign-on in order to use Pro features. In addition, at this point, only members of the campus Zoom consortium automatically have a Pro account. Others must purchase a Zoom Pro license from the WebStore.

Why do I have only Zoom Basic access after logging in?

In order for U of I Zoom users to have access to Pro account features they must first have a Pro license and then must log into the U of I Zoom portal using single sign-on with their U of I AD credentials.

To verify your Zoom account status, follow these steps:

1. SIGN OUT of all current Zoom sessions and close all browser windows.

2. Go to https:/illinois.zoom.us where you will see the U of I login screen:

Zoom Login Page

IF YOU DO NOT SEE THIS PAGE YOU ARE NOT LOGGING INTO THE UI PORTAL.

PLEASE MAKE SURE THAT ALL INSTANCES OF ZOOM ARE CLOSED AND CLEAR

YOUR BROWSER CACHE.


3. Please click on 'Sign In".

4. Login when prompted, checking that the default of  "Share Now" is selected if prompted for information sharing.

5. You are now logged into the UI Zoom portal.

6. Verify your account status (Pro or Basic) in your profile.


In the graphic below the red arrow points to "SSO" showing that you have properly authenticated.

The blue arrow points to your user type, which may be Basic or Pro.


Note: just because you have logged in using SSO you will not have a Pro account unless you have a Pro license. 


Zoom Profile Page


Q: Who does have Zoom Pro licenses?
At this point, members of the UC campus Zoom consortium or those who have purchased individual Pro user licenses from the WebStore.
Members of the consortium are automatically assigned a Pro license on SSO login. If you are not in one of these colleges and would like to purchase a Zoom Pro license ($77/yr) please to to the WebStore and search for 'Zoom' under either the Personal or Unit use sections.


The following colleges are members of the consortium:
Zoom UC Consortium
and
9-    University Administration System Offices

If you have further questions about the login process or licensing, please contact webstore@illinois.edu .




Keywords:Zoom Basic Pro Account Consortium   Doc ID:93228
Owner:Phil N.Group:University of Illinois Technology Services
Created:2019-07-18 12:06 CDTUpdated:2019-07-18 14:49 CDT
Sites:University of Illinois Technology Services
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