What is an ACD (Automatic Call Distribution)?

Automatic Call Distribution (ACD) technology allows campus units to set up call centers


  • Call Center
  • Call Distribution
  • Call Routing
  • Voicemail


Works only on telephone lines ordered through ACCC Telecommunications.


Costs for ACDs are dependent upon each individual configuration.  Contact us for more details.


Email: as@uic.edu

Keywords:call center, call distribution, call routing, voicemail   Doc ID:94208
Owner:Alice W.Group:University of Illinois at Chicago ACCC
Created:2019-08-30 12:21 CSTUpdated:2019-09-09 12:44 CST
Sites:University of Illinois at Chicago ACCC
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