Identity Management, Tools, Cerebro Overview

What information is available in Cerebro and how do I interpret it?

Cerebro can be accessed here. Any campus network or VPN can access Cerebro; it is in the fully closed firewall group.

This section includes the user's name and UIN.
You should not provide someone their UIN - they can use the Find your UIN tool.
- If they have issues with the form, you can provide their UIN after verifying some of their info (have them tell you their NetID, department/major, etc.)

Illinois Email Delivery - this field shows where the relays are set to send their mail.

@mx.uillinois.edu goes to their Exchange inbox, and @g.illinois.edu goes to their Google Apps account.
This can also be set to a personal email. If they have an Exchange inbox and want to send their mail to a personal address or Google Apps account, they also need to set up a forwarding rule in Exchange. See Office 365, Email, Exchange, Forwarding Exchange Email to Another Account.

Type
- This field indicates what types the account has. Every person should have person and phone.
- They may also have student, staff, extra help, degree, etc. This determines several things, such as if their account is enabled and their access to certain applications/services.
Role
- Similar to type, this provides more information on students and affiliates. It shows terms for which students are/have been registered, along with degree recipient dates. Staff roles are coming soon.

Shows what password recovery options they have set up for self-service password recovery. They can use them at the NetID Center. The information is truncated for privacy.

Shows the user's Enterprise ID (EID) and all NetIDs they have across all 3 campuses. For instructions on merging multiple NetIDs and/or EIDs, see NetID Change, Merging multiple NetIDs .

This section will show if they have a Skype for Business account, what their number is, and what their NCOS dialing policy is.
For more information, see the following:
- Skype for Business, Changes to Phone Number, Activation, Create, Lync Type, or Calling Policy
- Skype for Business, Dialing Terms of Service and NCOS Codes

This section shows whether the user has enabled their Google Apps account. If they would like to use Google Apps but are not enabled, they should visit the Cloud Dashboard.
More information on the service along with eligibility rules is available here: Cloud, Cloud-based storage solutions for campus .

Shows whether the user is enabled to use O365 apps. This does NOT indicate if they have an Exchange account (see below).

This section shows if the user has a Box account. If they are getting an error trying to log in, they probably need to go to the Cloud Dashboard to turn it on.
Please note: U of I Box, Eligibility for U of I Box Accounts

Account status
- Enabled or disabled. If they are disabled, they do not have a current affiliation with the university. This is tied to type (i.e. student, staff, special, allied all make an account enabled).
Password locked

Their password is temporarily locked due to too many incorrect attempts. Can be unlocked using the AD Tools.
Sometimes a device can hold onto an old/bad password and cause recurring lockouts. Ensure their password is up-to-date in all of their devices and programs to avoid this.

If you can't solve it, contact the Help Desk for help identifying the device causing the lockout. See [Link for document 48098 is unavailable at this time.] for more information.

It also shows any inbox rules they have set up, which can be helpful for troubleshooting
- They may have certain things sent to a folder or deleted, so can be useful to see where items might end up.