WebStore, Adobe Temporary Access for Students Known Issues

Common questions for Students & Teachers in campuses impacted by COVID-19

Known issues

Following are some known issues that you may run in to and their workarounds

How can I ensure that my access is properly granted?

To ensure your access is properly granted, sign-out of your account and sign back in.

My temporary at-home licenses do not show up in your Account page.

The Accounts Page is expected to show only the existing entitlements and not the temporary at-home licenses.

I see a trial prompt when I sign in to Acrobat DC on my computer.

When you install and launch Acrobat DC on a Windows computer and sign in, if you see a Try or Buy prompt, do the following:

  1. Exit Acrobat DC, if it is running. 
  2. Download the AcrobatStudentAccess.zip file and extract it on your computer. 
  3. Right-click the included EXE file and choose Run as Administrator. (Click yes or enter your computer password, if prompted) 
  4. Start Acrobat DC. It should now launch without asking you to sign in.





Keywords:WebStore Acrobat DC Trial buy Windows   Doc ID:99367
Owner:Webstore W.Group:University of Illinois Technology Services
Created:2020-03-24 12:33 CDTUpdated:2020-03-24 16:31 CDT
Sites:University of Illinois Technology Services
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