Trouble Accessing Lon-Capa from within Canvas

Trouble Accessing Lon-Capa reports single sign-on success but no Lon-Capa account message.

Experiencing Trouble Accessing Lon-Capa?

Some students have reported difficulty accessing Lon-Capa from a saved bookmark or from within an external link shared in a Canvas course. 
An error message indicating "You have authentication using Shibboleth Single Sign On service was successful. However, you do not currently have a LON-CAPA account with the username with which you authenticated."

SSO Lon-Capa MessageAn instructor can verify that you are enrolled in the course, however the above message generally indicates a cached credentials.

To resolve the issue clear the web browser cache and or use a different web browser to access Lon-Capa directly. To access Lon-Capa directly, please type in and logon using your campus credentials instead of using Single Sign On.

Keywords:chem, chemistry, lon-capa, Lon Capa, SSO, single sign-on, Shibboleth, single sign on   Doc ID:120960
Owner:Alex I.Group:University of Illinois School of Chemical Sciences
Created:2022-08-29 12:35 CDTUpdated:2023-07-24 16:36 CDT
Sites:University of Illinois School of Chemical Sciences
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