1. Online tools, Best practices and FAQs
  2. 2FA, No password, 2FA device, or bank account on file
  3. Kaltura, Using Personal Capture
  4. Security, Vulnerability Scanning Program, General Information
  5. NetID Claim, How to Claim for Students
  6. Kaltura, Uploading media
  7. Security, 3rd-party SSL certificate services, guidance and usage
  8. NetID, Annual NetID Password Expiration
  9. UIUC AnyWare: Overview
  10. Illinois Compass 2g, How to request a new Illinois Compass 2g space or Check Status of Request
  11. U of I Box, Getting Started
  12. Technology Services, No Change Periods
  13. Technology Services Printing, Overview
  14. VPN, CISCO AnyConnect, Installation Instructions Splash Page
  15. Help Desk, What department Help Desks are available?
  16. Email, Active Directory, How to Change Preferred Name for Students
  17. Office 365, Email, Exchange, Mobile Devices with Exchange
  18. IT Pros, Mailing lists, tools, and regular events for campus IT professionals
  19. Technology Services Endpoint Services (EPS) Portal
  20. College of FAA: Departmental Printing Overview
  21. Office 365, Microsoft Teams
  22. Endpoint Services, What Is Endpoint Services?
  23. 2FA - 2-Factor authentication topics [Campus login required]
  24. Enterprise Applications - How to Request Access
  25. SSW - Homepage
  26. Technology Services Wi-Fi Help Portal Page - Start Here
  27. Networking, Enabling Remote Desktop and using the Remote Desktop Gateway
  28. Active Directory, Group Policy, not working after MS16-072 applied
  29. Skype for Business, General Information
  30. Cybersecurity, Emergency Incident, Contacting Security
  31. FormBuilder - Homepage
  32. ATLAS Gradebook - Homepage
  33. ATLAS Directory
  34. ATLAS Scheduler
  35. Technology Services, Zoom Changelog
  36. Illinois Compass 2g, Request a Space for a Registrar-Affiliated Course (Detailed)
  37. SSL Certificates, Certificate Service
  38. EWS Labs, Printing, Printing to an EWS printer with your own computer
  39. Adobe Sign - What is Adobe Sign and how do I use it at the University of Illinois?
  40. Zoom, Password Protect Previously Scheduled Meetings
  41. PIE, How do I use publish.illinois.edu?
  42. Privacy & Cybersecurity: Authorized Illinois Email (DMARC) Effort FAQ
  43. EWS Labs, EWS Lab software
  44. Shibboleth, What is it?
  45. Cybersecurity, Phishing Attacks from IRS Lookalike
  46. Enterprise Applications - System Requirements
  47. Office 365, Gmail, Email, Exchange, Where do I log in?
  48. Privacy & Cybersecurity, Employee Email Auto-forwarding, Disallow by Policy Effort FAQ
  49. Technology Services, Virtual Private Networking (VPN) Changelog
  50. Endpoint Security, Malwarebytes Remediation for CrowdStrike, What is Malwarebytes Remediation for CrowdStrike?
  51. X-Ray Lab Service Rates
  52. ATLAS Web Framework V2- Research Areas
  53. ATLAS Web Framework V2- Content Page
  54. Endpoint Services, WSUS, What is Windows Server Update Services?
  55. EWS Labs, Printing and refund policies
  56. Technology Enhanced Classrooms, Building List
  57. ATLAS Framework Breakout Sessions
  58. ATLAS Web Framework V2- Hero Image
  59. Cell Media Facility Cost of Services
  60. College of FAA: Mac OS X - Adding a Networked Print Queue (LPD)
  61. Machine Shop Rates
  62. X-ray Lab Software Information
  63. X-ray Crystallography Links
  64. Clearing Browser Cache and Cookies
  65. University help desk contact information
  66. Endpoint Services, Munki, What is Multi-Tenant Munki?
  67. EWS, Remote Access
  68. Email, Spam Control, Still receiving email from someone on Block List
  69. Endpoint Security, CrowdStrike, What is CrowdStrike?
  70. Web Browsers - Popup Blockers
  71. College of FAA: Mac OS X - Adding a Networked Print Queue (SMB)
  72. College of FAA: Windows - Adding a Networked printer
  73. Endpoint Services, Workspace ONE, What is Workspace ONE / AirWatch?
  74. Windows 8 and 10- Finding the IP Number and MAC Address of a Network Card
  75. ATLAS Web Framework - Website Tutorials
  76. Cloud, Cloud-based storage solutions for campus
  77. Endpoint Services, What is MECM?
  78. Cybersecurity, Reporting and responding to compromised websites, servers, services, applications, solutions, and other assets
  79. U of I Box, Logging in to Box services
  80. ATLAS Web Framework V2- Adding Associated Documents
  81. ATLAS Web Framework V2- Paragraph Types
  82. FormBuilder - General concepts
  83. Zoom, License Eligibility, Why do I only have Zoom 'Basic' Access?
  84. Skype for Business, Exchange delegates automatically appear in Skype for Business but do not have delegate abilities
  85. Banner - Already Have a Valid Enterprise Session
  86. Ferpa: Why don't I have access after taking the training?
  87. Chart: If our faculty use CFOPs from another unit for their appointments, they will not be included in the COA and they will have to enter them manually when doing the appointment?
  88. SHIELD FAQ - I have already had Covid, should I still get tested?
  89. KnowledgeBase - Do you have a reference guide for the KB?
  90. WebStore, SPSS warns, You do not have the correct administrator privileges
  92. Illinois Directory, Can I have two email addresses in my Illinois Directory entry?
  93. Do you have any spare computer equipment that I could have or purchase?
  94. cPanel, Who can have a website on web.illinois.edu?
  95. Security, Is it possible to have access to system logs?
  96. SHIELD FAQ - Children are known to have low viral loads, does the covidSHIELD test identify infections in children and adults with low viral loads?
  97. SHIELD FAQ - If I receive a positive test result from the covidSHIELD test, do I have to go and receive another test from another provider?
  98. Banner - How do I Email my class? What if I have a Problem/Question?
  99. Endpoint Services, Munki, What do I do if Multi-Tenant Munki doesn't have software I need?
  100. University Bursar - Can I cancel the UI-Pay Payment Plan once I have enrolled?
  101. University Bursar - Why do I have a hold on my account?
  102. University Bursar - Why have I been charged multiple times for tuition and fees?
  103. Banner - FZIGITD - I have Problems/Questions about Banner page FZIGITD
  104. Elemental Analysis Method for CHN via CHN/O/S Elemental Analyzer CHN440
  105. Records and Information Management FAQs
  106. Networking, Iris Scenarios: Port Security - Restricting Port Access to Specific MAC Addresses
  107. 2FA, Frequently Asked Questions (FAQ) [Campus login required]
  108. Technology Services Wi-Fi Help Portal-Troubleshooting
  109. Endpoint Security, CrowdStrike FAQ
  110. Endpoint Security, CrowdStrike, Roles [Campus login required]
  111. Learn@Illinois Moodle - Moodle to Canvas Equivalency Chart
  112. Zoom, Configuring Breakout Rooms
  113. 2FA, Temporary Passcode [Campus login required]
  114. Tableau - Information for publishers
  115. U of I Box, Box Terms of Service
  116. VPN, Frequently Asked Questions
  117. Zoom, Resource (Service) Accounts
  118. Tutorial - Unix/Linux Primer
  119. College of FAA: PaperCut: Paid Printing in FAA Labs
  120. Skype for Business, Setting Options for Skype Meetings using Outlook
  121. Identity Management, Tools, Cerebro Overview
  122. Client Services Support, Remote Work IT Guidelines
  123. Amazon Web Services, VPC Guide for Illinois
  124. Technology Services Wi-Fi Help Portal-Illinois Faculty, Staff and Students-IOT
  125. Learn@Illinois Moodle - Managing Permissions with Roles
  126. U of I Box, Protecting High Risk Data with Box High Risk Data Folders [Campus login required]
  127. Adobe Creative Cloud
  128. Technology Services Printing, User Credits and Alternate Billing
  129. Shibboleth, Establishing Your Service in the I-Trust Federation
  130. Help Desk, Hola VPN, How to Remove Wi-Fi Security Blocks
  131. Networking, Lens API Quick Start Guide
  132. Private Browsing
  133. HRFE - New hires deletes
  134. SCS Clusters
  135. Microsoft 365, Licensing and Functionality, FAQ and Information
  136. 2FA, How to Set Up? [Campus login required]
  137. Identity Management, Changing your NetID
  138. Zoom, Event Hosting, Planning your event
  139. Windows 10 Audio Troubleshooting Guide
  140. NetID Change, Merging multiple NetIDs
  141. Common Display Connections
  142. Echo 360 - Engagement and Analytics Metrics Defined
  143. Elemental Analysis Method for Halide via Oxygen Combustion Flask and/or Ion Selective Electrode (ISE)
  144. Kaltura, Adding collaborators
  145. How to Edit and Manage your Engineering Course Website on courses.engr.illinois.edu
  146. Zoom, Best Practices for Meetings
  147. cPanel, Suggestions for Class instructors
  148. ACES Online Instruction Tutorials and Materials - This document is a work-in-progress.
  149. cPanel, SSH, SCP, and SFTP access
  150. Networking, Remote Access, Turning your mobile phone into a wireless hotspot for your computer
  151. cPanel, Backup and restore of your website
  152. Illini-Alert, FAQ
  153. ATLAS FormBuilder - How to Accept/Enable Payment
  154. ATLAS Directory - Edit User Profile
  155. CUBEX Drug Dispensing Cabinet
  156. Locations and Availability in Salesforce Advisor Link (SAL)
  157. University of Illinois System - Enterprise Login Troubleshooting by Relationship
  158. Lecture Capture, Equipped Rooms
  159. Zoom, FAQ
  160. Cell Phones, Procedures
  161. Scanning Records - Should I Scan?
  162. 2FA, Enroll a new phone/new phone number
  163. Zoom, Students, Getting Started
  164. Safer Illinois for iOS and Android
  165. Email, Moving Your Email to Another Service
  166. Endpoint Security, CrowdStrike, Prevention Policies
  167. Office 365 Desktop App Access
  168. Skype for Business, Voicemail Messages, Greetings, and Settings
  169. Microsoft 365, Licensing and Functionality
  170. U of I Box, Accounts, Personal and Enterprise Account Conflict
  171. Illinois Compass 2g, i>clicker
  172. Echo360 - Student Guide for Echo360
  173. Endpoint Services, MECM, Device Collection Membership Best Practices [Campus login required]
  174. Shibboleth, Setting up a Service Provider
  175. Office 365, FAQs for UIUC Microsoft products
  176. Standard Operating Procedure for Crystal Mounting, Centering, Unit Cell Determination, Data Collection, and Integration on the DUO
  177. How to use the Digital Signage (Plasma) Portal App
  178. Linux Shells
  179. Help Desk, Request for Help Desk Tools Access
  180. NetID Center, How do I change my NetID Password?
  181. Slow computer? IT can help!
  182. Qualys, Run Scheduled Vulnerability Scans [Campus login required]
  183. Gies Alumni - What to Expect and Prepare for
  184. Illinois Compass 2g, Course Roles
  185. Help Desk, FAQs for Remote Campus
  186. How to use the Groups tool in the my.engr portal
  187. Enterprise Mode (Windows) - DIY Configuration of IE 11 to Run In Enterprise Mode
  188. Email, Spam Control, FAQ
  189. PaperCut - Using the Xerox Copiers in CLSL A114, CLSL 131, and RAL 15
  190. Siebel Center - Event Planning
  191. Shibboleth, Multi-university configuration
  192. NetID Claim, Deactivated, Returning, and Uni High students
  193. 2FA, Authentication methods & devices [Campus login required]
  194. Email, Spam Control, Requesting a New End User Digest
  195. U of I Box, Direct links, embedded images, and anonymous file sharing
  196. Technology Services Printing, Accounts and Balances
  197. NetID Claim, Employees, UI New Hire
  198. Information about devices managed by Engineering IT
  199. ATLAS FormBuilder - Text Merge Formatting (Advanced Users)
  200. Skype for Business, Joining a meeting
  201. SMD: How do I create a new SMD Message?
  202. Using Your Lync Phone
  203. Pinnacle, Information on Skype for Business (VoIP), Response Groups, Role-based Accounts, and Common-Area Phones
  204. Ability LMS - Interacting with Post-Course Workflow
  205. Ability LMS - Interacting with Online Courses
  206. AV Tools Preventative Maintenance - Photos
  207. Linux Command Quick Reference
  208. Team Dynamix, How Do I Use the People App?
  209. uAchieve/Darwin - Overview [Campus login required]
  210. Digital Signage, Sharing Content & Size/Dimensions
  211. Kaltura, Publishing media to media space
  212. Kaltura, Known Issues
  213. Kaltura, Making a Video Public
  214. Skype for Business, IP Phone Installation and Login
  215. Zoom, Updating Display Name
  216. Policies and Procedures for Access Requests in the Siebel Center
  217. Zoom, Sign In Requirements
  218. ACES Digital Signage: Create and Deploy Content
  219. VPN, CISCO AnyConnect, About VPN Profiles
  220. ATLAS Time Card - How to Send Emails
  221. 2FA, How do I enroll in 2-Factor Authentication from off campus? [Campus login required]
  222. Safer Illinois: Quarantine and Isolation
  223. Endpoint Security, CrowdStrike, Management Models [Campus login required]
  224. Zoom, Instructors, Best Practices
  225. VTH Medical Records Fax Info & Troubleshooting
  226. Networking, Firewall, Service Participation
  227. LinkedIn Learning, Getting Started
  228. GSLB, Global Service Load Balancing
  229. Skype for Business, Conference Calls, Outside Callers Joining Meetings
  230. Options for upgrading end-of-life Windows 7 computers
  231. Engineering College Printing
  232. Email, Google Apps @ Illinois, Frequently Asked Questions (FAQs) for Faculty, Staff, and Graduate Students
  233. Clean Address Software - Guide on how to use it [Campus login required]
  234. Illinois Compass 2g, Request a Space for a Registrar-Affiliated Course (Detailed)
  235. Illinois Compass 2g, Request a Space for a Registrar-Affiliated Course (Detailed)
  236. PIE, Combating Comment Spam
  237. Networking, Contacts Database, How do I add remove or change info in CDB?
  238. ATLAS Financial Commitments - Add New Commitment
  239. ATLAS Directory - Initial Profile Setup
  240. NMR-New User Training Booklet-page1 [Campus login required]
  241. SANDI - Client & Patient Setup
  242. Standard Operating Procedure for Powder Diffraction Experiments on the DUO
  243. Identity Management, Leaving Campus for Faculty and Staff
  244. Endpoint Services, Adobe Creative Cloud 2021, 2020, and 2019
  245. MITS South: Canned Responses For Support For Devices From Surplus
  246. Office 365, Email, Creating a Resource or Group Mailbox
  247. Oracle - Client Modification for OneID Authentication [Campus login required]
  248. Office 365, Email, Exchange accounts
  249. Email, Missing Emails
  250. Kaltura, Bulk upload of multiple files
  251. Lecture Capture, Manual recorders
  252. TeamDynamix, Tracking Tickets with the My Work Application
  253. Loaner Program, Software Requests
  254. How to Create a Purchase Request in Reaction
  255. ICS, Lab reservations
  256. Office 365, Email, Exchange, Viewing Another and Sharing Your or Non-person calendar via Outlook Web Access (OWA)
  257. Zoom, Instructors, Recommended Default Settings
  258. TeamDynamix, Glossary of Terms
  259. SFB Contact Center, Account Requests for New Agents or Supervisors
  260. Zoom - Signing in via SSO (Required)
  261. Learn@Illinois Moodle - Importing Grades Using a Spreadsheet
  262. 2FA, Activate Duo Mobile for Your Device [Campus login required]
  263. Discontinued Usage of Proctorio After Summer 2021 Term
  264. Cisco VPN Start before logon - Tutorial
  265. Skype for Business, Share your desktop or a program
  266. Zoom - Hosts - Changing user authentication settings for Zoom meetings
  267. Skype for Business, Installing on iOS, Android, and macOS
  268. Vetstar - Client Communications Screen
  269. OLAP - Connection Instructions [Campus login required]
  270. CS VM Farm
  271. Learn@Illinois Moodle - Using the Atto HTML Text Editor
  272. Office 365, Adding Box folders to Microsoft Teams
  273. Vetstar - VDL Diagnostic Test Requisition Function
  274. Illinois Compass 2g, Viewing the course roster
  275. Email, Spam Control, Changing Daily Digest Preferences
  276. Email, Spam Control, Overview of Spam Control
  277. Email, Spam Control, Viewing Your Whole Quarantine
  278. WebStore, Adobe Creative Cloud 2019 Software Release
  279. Digital Signage, Exporting PowerPoint to Video
  280. Digital Signage, Using duration in FWi Content Manager
  281. 2FA, Authenticating without network access
  282. Learn@Illinois Moodle - Using the Tiny MCE Text Editor
  283. Office 365, Email, Exchange, Outlook, Add a second account to Outlook
  284. Qualtrics: Creating an account in the College of ACES site license
  285. WebStore, Microsoft 2019 Product release
  286. cPanel, Suggestions for Class Students
  287. Skype for Business, Private Lines
  288. Office365 Licensing
  289. Learn@Illinois Moodle - Using i>clicker for Instructors
  290. Learn@Illinois Moodle - Changing the Correct Answer to a Quiz Question
  291. SFB Contact Center, Accessing Call Recordings
  292. VPN, Connection issues when connecting over IPv6
  293. Networking, Firewall, Group Planning Worksheet IPv4
  294. Shibboleth, Authorization and Shibboleth
  295. Tableau - What service is provided?
  296. Bomgar – How to Start a Remote Session and elevate privileges with Bomgar Representative Console
  297. Tech Services Endpoint Services, MECM Certificate Audit and Reporting
  298. Security, Unauthorized use of accounts
  299. Web Hosting, RSO Ownership Transfer Procedure
  300. Networking, Illinois Research Network information for IT pros
  301. Endpoint Services, Munki, Manifests
  302. SLB, Server Load Balancing
  303. Skype for Business, Adding a Picture to Your Profile
  304. ClassTech, Mersive Solstice Configuration for IT Pros
  305. Records Storage Options - Departmental Records Storage
  306. How do I get a course website
  307. AppWorx - Password
  308. cPanel, How to create a MySQL database on cPanel
  309. cPanel, My web site isn't displaying
  310. Skype for Business, Control access to your presence information in Skype for Business
  311. Skype for Business, Missing or duplicate contacts
  312. Understanding the Echo360 Instructor's Class List
  313. Echo 360 - Viewing Your Student Dashboard
  314. Echo 360 - Getting a Video's Public or Embeddable Link
  315. ATLAS FormBuilder - Maximum registrants for period and waitlist features
  316. What is Engineering Linux?
  317. Security, Data Classification
  318. Illinois Compass 2g, SafeAssign
  319. ATLAS Exam Attendance - How to get ATLAS Exam Attendance for your courses
  320. ATLAS TimeCard– Administrator Options
  321. Skype for Business, Login Troubleshooting Steps
  322. 2FA, Adding a Device to Duo [Campus login required]
  323. Canvas, Manually Export Your Course from Blackboard (Illinois Compass2g)
  324. Identity Management, Sponsored NetIDs
  325. Tutorial - Protein-ligand docking with MOE
  326. Active Directory, Account Locked after password reset
  327. Siebel Center Printers, Copiers, Scanners, Plotters (Poster printer)
  328. The Flexible Work Program, Campus Resources
  329. Webstore, Microsoft software activation on computers not connected to the UI network
  330. Endpoint Security, CrowdStrike, Security Best Practices [Campus login required]
  331. University of Illinois System - Unable to log into Enterprise with NetID/password
  332. Zoom at Gies College of Business
  333. Tutorial - pKa Estimations
  334. Introduction to molecular mechanics with MOE: Why does GFP need a beta-barrel shell?
  335. Technology Services, Munki Changelog
  336. Safer Illinois, Testing Eligibility and Information
  337. Office 365, Email, Exchange, How to request an Exchange account
  338. Enterprise Self Service, Ordering Transcripts
  339. How do I Create an Incident Ticket in TDNext?
  340. Adobe Sign - What are the known issues and troubleshooting tips?
  341. Kaltura, Creating a Channel Playlist
  342. Kaltura, Scheduling a video to publish in the future
  343. Kaltura, Tagging media
  344. Adobe Sign - Are there any tips for Group Admins for managing and creating groups?
  345. Connecting to ACES Shared Drives
  346. myIllini (Admitted Students) - Unable to View Financial Aid Award from myIllini
  347. Scientific Software Program
  348. EU GDRP Cookie Settings
  349. College of FAA: Mac OS X - Print Job "On Hold (Authentication required)"
  350. Travel Request App - Approvers
  351. GitHub SAML Setup [Campus login required]
  352. ClassTech, Troubleshooting, Laptop Display (HDMI & VGA)
  353. Endpoint Services, Munki, Munki v5
  354. UIUC AnyWare - General Purpose Desktops - Saving, Uploading, and Downloading Files with OneDrive
  355. Windows - Checking for Windows Updates
  356. Skype for Business, How to create a role based account
  357. 2FA - Set up non-university Email address to receive temporary passcode [Campus login required]
  358. Qualys, Access for Vulnerability Scanning and Reporting [Campus login required]
  359. Tech Services, Service Management Office, SSL Certificate Best Practices
  360. Office 365, Daily Briefing Email
  361. Email, Spam Control, Understanding Your End User Digest
  362. Email, Spam Control, How to release a message from quarantine or digest
  363. NetID Center, Set and modify your recovery options
  364. Scanning Records - Documenting Scanning Processes & Preparing to Scan
  365. Transferring Records to Archives
  366. What is Records and Information Management?
  367. Records and Information Management Glossary
  368. 2FA, Why You Need 2FA and FAQ
  369. Kaltura, Captioning Tools
  370. Skype for Business, Voicemail for role-based accounts
  371. Zoom, Event Hosting for University of Illinois Attendees with Guest Speakers
  372. Vetstar - Creating a New Client / Owner Account
  373. PIE, Maximizing your storage space
  374. Campus Mailing Lists, Unwanted Mail Policy
  375. Learn@Illinois Moodle - Changing your Course Format
  376. Learn@Illinois Moodle - Setting up the Gradebook Using Points
  377. WebStore, Adobe Creative Cloud Enterprise ID FAQ
  378. Learn@Illinois Moodle - Dropping the Lowest Score
  379. Office 365, Basic Guide and FAQ
  380. Office 365, Email, Configuring the Outlook App for Android and iOS
  381. Skype for Business, Participate in Online Meetings with Skype for Business Web App
  382. Learn@Illinois Moodle - Student - Installing and Logging in to the Moodle Mobile App for iPhone
  383. Learn@Illinois Moodle - Student - Logging in to your Course Site
  384. Learn@Illinois Moodle - Student - Installing and Logging in to the Moodle Mobile App for Android
  385. Endpoint Services, Munki, Repository Structure
  386. Learn@Illinois Moodle - Using i>clicker for Students
  387. Identity Management, Staff, NetID transfer from another campus
  388. NetID, Undergraduate to Graduate Transition
  389. SmartVue Freezer Alarms
  390. Add an additional Email account to Outlook Client or Web Access
  391. Linux Software Modules
  392. Client Services Support, Windows Updates through MECM
  393. START myResearch - What to do if I find incorrect data displayed in Kuali Coeus?
  394. Endpoint Services, MECM - Stand-alone task sequence
  395. Webstore, Order shipment not received
  396. Webstore, How to access downloads for previous WebStore purchases
  397. AV Troubleshooting Guide
  398. Tableau - Is there a "Guest" user account that can be used for the University of Illinois?
  399. Email, Spam Control, Digest, Forbidden Error when attempting to modify options
  400. Illinois Compass 2g, Problems viewing files in Illinois Compass 2g
  401. Endpoint Services, Munki, Multi-Tenant Munki Portal
  402. Email, Undeliverable recipient when sending email error
  403. Illinois Compass 2g, Creating Group Assignments
  404. ATLAS Web Framework - Drupal formatting toolbar
  405. Banner Administrative Pages - Query Only message in notification center
  406. Chart: What do we need to setup a new unit with Chart? What are the roles in the app?
  407. Zoom Video Conferencing
  408. Event Attendance - How to Take Attendance for a New Event
  409. cPanel, Getting access and setting permissions
  410. ACF: How to use Mersive Solstice for Screen Sharing
  411. cPanel, Understanding cPanel
  412. Subversion - Version Control Software Overview
  413. SharePoint - Activate ControlPoint for Your Site
  414. Gradrecs: Can you help explain the sharing settings for Notes and Documents?
  415. Echo360 - Downloading Content from a Class
  416. Banner Self-Service - Error: There is no person record setup for your UIN
  417. ATLAS Reporting - Glossary for First-Year Retention Study of LAS New Freshmen
  418. Networking, Iris Scenarios: Search and Sort Tools
  419. Networking, Lens API, RESTful LENS API Object Types
  420. FormBuilder - How to Reconcile Check Payments
  421. Campus Mailing Lists, Guidelines
  422. Networking, Iris Scenarios: Working with Jacks
  423. Unable to Log into Computer with New NetID Password
  424. SHIELD FAQ - What are the possible test results one could receive from their test?
  425. Endpoint Services, MECM, Configure MECM Endpoint Protection
  426. Technology Loan Program, Overview
  427. Endpoint Services, Munki, Erase-and-Install Workflow
  428. Illinois Compass 2g, Temporary guest accounts for Illinois Compass or Canvas using Active Directory
  429. Tutorial - Introduction to Quantum Chemistry with Spartan
  430. Tutorial - Determining the pKa of Simple Molecules Using Gaussian 2016
  431. Vetstar - Medical Record Documentation (Visit Report, Image Uploads, SOAP Notes, etc.)
  432. Zoom, Logging In
  433. 2FA - What is 2-Factor Authentication? [Campus login required]
  434. Active Directory, How to tell if your computer is joined to an Active Directory
  435. Standard Operating Procedure for Powder Diffraction on Rigaku MiniFlex 600
  436. Tips for Unit Security Contacts and Superusers on how to create, maintain & troubleshoot the time approval routing queue in Banner [Campus login required]
  437. Microsoft Teams
  438. Vetstar - Ordering Imaging Studies using the Radiology Information System (RIS)
  439. Endpoint Services, Munki, Updating Adobe Deployments
  440. Office 365, Microsoft Teams Adding Guests
  441. Webstore, Adobe Enterprise Sign In
  442. Skype for Business, Contact Card, Incorrect Account Information Is Displayed
  443. Enterprise Mode (Windows) - Configure IE 11 to Run Websites that Require Certain Compatibility Mode Settings
  444. KB User's Guide - Documents Tab - How to Create a Document
  445. Tutorial - Simulating Vibrationally-resolved Electronic Spectra Using Gaussian
  446. Quantum Chemistry with Gaussian using GaussView
  447. LabCheck Instructions
  448. College of FAA: Printing With PaperCut
  449. Technology Services Wi-Fi Help Portal-Illinois Faculty, Staff and Students-Chromebook
  450. Skype for Business, Supported Devices and Equipment
  451. How Do I Set Up the Tickets Desktop in TDNext?
  452. Leaving Campus, When are accounts deactivated for non-registered students or those who didn't graduate?
  453. Troubleshooting Remote Desktop Issues
  454. How Do I View Ticket Details in TDNext?
  455. cPanel, How to install WordPress on cPanel
  456. Kaltura, Add Video to a Test in Illinois Compass
  457. Kaltura, Embed code doesn't appear for media I own
  458. Kaltura, My Media
  459. Kaltura, Make a video available for downloading
  460. Kaltura, Roster for a Media Space channel
  461. TeamDynamix, How do I Search and Filter Tickets in TDNext?
  462. EWS Labs, Remote access to your EWS Windows home directory
  463. Student Technology Program, Overview and Student Resources
  464. Security, Policy, Access to employee's email/files/folders by someone other than employee
  465. Email, Spam Control, URL defense, re-writing
  466. Adobe - Creative Cloud - General
  467. Desktops and Laptops - Windows - Re-activating Windows at Home
  468. CA Service Desk Manager - How do you create a New Ticket?
  469. System Login - "You are Already Logged in" Message?
  470. Storage Policy - Home Directories
  471. Payroll Time Approval Security Access Setup and Troubleshooting Guide [Campus login required]
  472. Adobe Creative Cloud - Apps Panel Access Denied
  473. SCS Chemical Inventory - Program Protocols and Procedures
  474. Zoom, Recording to cloud or Illinois Media Space
  475. End of Life Operating System Exception Request Procedure
  476. Phishing and Spam - What to do with Suspicious Emails
  477. Technology Services at FAA Remote Desktop – Mac to Mac
  478. College of FAA: Understanding Illinois Desktop and Laptop Standards
  479. College of FAA: Managed Software Center - Munki
  480. ACES Building Mailing Lists - Mail Codes
  481. Software Center - General
  482. Reaction - Who To Contact
  483. Skype for Business, Set up a meeting in Outlook
  484. Adobe Sign - Manage Page
  485. Adobe Sign - Editing/Review Page
  486. Adobe Sign - Send Page
  487. Security, Security Awareness Training Overview
  488. Skype for Business, Set Phones options
  489. Computer Science Course Room Access at Siebel Center
  490. Email - (Employees) Managing University Addresses
  491. Email, Spam Control, How to report a spam or phishing email
  492. Kaltura, Instructors, Video quizzing
  493. Learn@Illinois Moodle - Quiz Activity
  494. Recommendations for using technology in classrooms spring 2021
  495. cPanel, Using Cron
  496. Manage images on LAS Digital Signs
  497. Vetstar - Entering Charges
  498. Technology Services Printing, Double/Single Sided
  499. Office 365, Group Expiration Policy
  500. Zoom, Education vs Basic Accounts
  501. ATLAS Time Card - How To Clock In
  502. Zoom - Attendees - Meeting requires authentication to join
  503. Shibboleth, Urbana-specific configuration
  504. Getting started with Grammarly@edu
  505. Zoom, How do I start or schedule a Zoom Meeting?
  506. Endpoint Services, MECM Software Inventory
  507. Illinois Compass 2G, Course Archive Project Fall 2020
  508. Payroll Time Approver Proxy Setup Instructions [Campus login required]
  509. Endpoint Security, CrowdStrike, Migrating Endpoints to a Different CrowdStrike Instance via Munki & MECM
  510. Email, Spam Control, How to stop daily digests or blank digests
  511. Email, Spam Control, How to request an End User Digest
  512. Email, How to set up email redirection
  513. Zoom, Updating your Desktop Client
  514. Digital Signage. Adding a Content Player to FWi Content Manager
  515. Office 365, Email, Exchange, How is the Global Address Book updated?
  516. Endpoint Services, Munki, What software is provided?
  517. Home and Shared Drives
  518. Effective Email Communication & Organization Strategies
  519. Records Disposal
  520. Records Management - Planning a Move
  521. Preparing Records for Storage
  522. Endpoint Services, MECM, Requesting and applying drivers
  523. Authorization Manager, Managing Groups and Folders
  524. Records Storage Options - RIMS Storage Facility
  525. Essential Technology for Students
  526. 2FA - Can you set up an alias account? [Campus login required]
  527. Identity Management, Exchange Email after Retirement
  528. College Main Line
  529. Vetstar - Registering a Patient
  530. Illinois Compass 2g, Tips and Information
  531. Learn@Illinois Moodle - Adding Extra Credit
  532. Siebel Center Elock Guide
  533. Email, Spam Control, How to get service for departmental email servers
  534. WebStore, Error: 0xC004F035 The software licensing service reported that the computer could not be activate with a Volume license key
  535. Safer Illinois, Smartphone Loan Setup Instructions
  536. Learn@Illinois Moodle - Questionnaire Activity
  537. Learn@Illinois Moodle - Blocks Help
  538. Learn@Illinois Moodle - Workshop Activity
  539. Learn@Illinois Moodle - Student - Using Illinois Media Space for Audio or Video Recording
  540. How do I add a printer in CSL?
  541. Learn@Illinois Moodle - Understanding UI Quick Quiz Entry Templates
  542. Zoom Meeting limited to 40 minutes?
  543. Tableau- Quick tips [Campus login required]
  544. WebStore, Adobe Creative Cloud Desktop App Trouble and other Issues
  545. Client Services Support, Printers, Connecting to printers on CSSPRINT1
  546. SFB Contact Center, Accessing Reporting
  547. Learn@Illinois Moodle - Deducting Points from a Student's Final Grade
  548. Learn@Illinois Moodle - Student - Submitting an Illinois Media Space (IMS) Assignment
  549. Facilities, Contacts, OnSite Consulting
  550. Zoom, Accessibility and Usability
  551. Endpoint Services, Munki, What are the details of the CSV file used for adding endpoints to Multi-Tenant Munki?
  552. Learn@Illinois Moodle - Using UI Quick Quiz Entry
  553. How do I connect to a network drive or file share?
  554. Endpoint Services, MECM, BitLocker Full Disk Encryption, Setting up on Windows
  555. Skype for Business, Get Started on iOS
  556. Shibboleth, Login page asking to release data to access some websites
  557. Identity Management, Deactivation, Information for students studying abroad
  558. Shibboleth, For IT Pros: Understanding Shibboleth Terms
  559. Shibboleth, Logging out of individual web applications with Shibboleth
  560. Illinois Directory, How to suppress or unsuppress student information
  561. Online Fax service - RightFax
  562. Requesting administrative (sudo) access on Engineering IT Linux systems
  563. Vetstar - New Outside Lab Setup Request Procedures
  564. Bomgar - How to Request Access
  565. Endpoint Services, MECM, USMT (User State Migration Tool)
  566. Technology Loaner Program, Hotspot has reached data limit
  567. WebStore, Credit Card Being Billed for Adobe Creative Cloud Subscription
  568. WebStore, LabVIEW software expiring or activation
  569. Banner Administrative Forms - PEAFACT - New rank record issue
  570. Illinois Compass 2g, Student turning in a video for an Assignment
  571. Adobe Creative Cloud - Subscription Renewal
  572. Webstore, Eligibility requirements for Purchases
  573. Webstore, Using both the Group and Concurrent license for Matlab
  574. Banner - Requisition - Commodity Problem
  575. KnowledgeBase - Measuring KB usage with Google Analytics
  576. Banner - Error - Attention Null
  577. AV Troubleshooting - Projector Not Starting Up or Not Displaying Content
  578. Mobius View - Login Instructions
  579. Skype for Business, Adding a Delegate
  580. Campus Mailing Lists, Owner Duties
  581. Remote to your work computer from home
  582. Classtech, Troubleshooting, Microphone Volume
  583. ClassTech, Troubleshooting, Document Camera
  584. Networking, Firewall, Vulnerable Networking Ports Blocked
  585. Illinois Compass 2g, Allowing additional time on a test
  586. Illinois Compass 2g, Dropped student still has access to class (for faculty)
  587. Illinois Compass 2g, Handling SafeAssign errors
  588. Illinois Compass 2g, Direct Submit
  589. Skype for Business, Conferencing Dial-in Numbers and Web App
  590. Illinois Compass 2g, Student App
  591. Email, Spam Control, URL defense re-writing frequently asked questions
  592. Networking, Firewall, Mostly Closed + Remote Administration Group Details
  593. New to Campus, Recommended Computer Configurations
  594. Skype for Business, Troubleshooting for Response Groups
  595. LinkedIn Learning: Account Upgrade Error
  596. F&S - myFS Portal documentation
  597. Endpoint Services, Munki, Installing Microsoft Office 365/2019
  598. cPanel, Creating a new account
  599. SSL Certificates, OSX Installation Info for SSL Certificates
  600. Event Attendance - Set up for iCard Scanner
  601. How to add an Engineering printer on Windows
  602. University property tags (PTags)
  603. Options for delaying updates and reboots on Windows devices managed by Engineering IT
  604. Email, Google Apps @ Illinois, Resolving Conflicting Accounts
  605. LinkedIn Learning, Signing In
  606. ATLAS Web Framework V2 - Spotlight
  607. cPanel, How to get a custom domain
  608. Office 365, Email, Exchange, Leaving or Deprovisioning
  609. Office 365, Email, Exchange, Understanding Room and Equipment (Resource) Mailboxes in Exchange
  610. Tableau - Dashboard visualization standards
  611. PIE, Adding users
  612. ATLAS Scheduler – View and Address Conflicts
  613. Enterprise Data Warehouse (EDW) - Password reset error
  614. SSL Certificates, Generating SSL Certificates with the InCommon console
  615. cPanel, How to Host a NodeJS Application
  616. EDDIE/Web Intelligence rich client - Getting access to Help Desk data for reporting purposes
  617. ATLAS Time Card - How To Get A Totals Report (and export to Excel)
  618. Office 365, Email, Exchange, Outlook synchronization permission error
  619. Passwords, Setting Strong Passwords
  620. Event Attendance - How to Add an Administrator to an Event
  621. Oracle Client and ODBC Facts and Information [Campus login required]
  622. NetID Expiration Process for Each Campus
  623. EDDIE/Web Intelligence Rich Client - Breaks
  624. EDDIE - Scheduling Enhancements
  625. Illinois Compass 2g, Roster Uploads, Course Available
  626. PIE, Inserting images using Flickr
  627. cPanel, How to restrict access to your website to campus IP spaces
  628. cPanel, "An installation already exists" error
  629. cPanel, Softaculous Drupal installation does not include install.php
  630. cPanel, How to install Drupal on cPanel
  631. Virtual Hosting, Veeam Backup Self-Service Portal
  632. Banner - Finance - Journal Voucher - Approval Process - How Does it Work?
  633. Amazon Web Services, Recursive DNS Guide for Illinois
  634. Kaltura, Shared Repositories
  635. Skype for Business, Call quality issues
  636. Skype for Business, Video Conferencing Attendees Don't Stay in Lobby Before Conference
  637. Skype for Business, Can't transfer calls, agent anonymity work around
  638. VPN, Off-Campus Customers
  639. ATLAS FormBuilder - How to Copy and Paste a Question
  640. Appointments: Do supervisors need access to the Appointments system?
  641. Email_Aliases: What is the process to adding a mail domain?
  642. FormBuilder - Manage Form Responses - How to Run a Report
  643. ECHO 360 - Viewing Content in the Classroom (for Instructors)
  644. ECHO 360 - Taking Notes and Asking Questions
  645. ECHO 360 - Viewing Instructor Library Content Details
  646. ECHO 360 - Viewing Classes and Presentations
  647. ECHO 360 - Viewing and Posting Questions During Class
  648. Echo360 - Downloading Content from your Library
  649. ATLAS FormBuilder - "Unauthorized" screen after form submission
  650. HR2 Account - How to Obtain and Manage HR2 Accounts
  651. ATLAS Web Framework – Fancy Page
  652. Oracle - Support for Oracle Products at the University of Illinois
  653. Illinois Compass 2g, Space Types
  654. Illinois Compass 2g, Grade Center
  655. ATLAS Gradebook - iClicker import
  656. ATLAS Financial Commitments - Permissions explained and other key concepts
  657. ATLAS Financial Commitments - Add User to Commitment Group
  658. ATLAS TimeCard – Group Managers Options
  659. ATLAS Gradebook - Importing scores with "Name, Assignment, Score" format
  660. Digital Signage, Troubleshooting (Post-Enterprise Upgrade)
  661. SHIELD FAQ - Has there been any indication of virus spread at other collection sites?
  662. Tutorials
  663. Email, Massmail messages not received, general information
  664. Skype for Business, E911 General Information
  665. Skype for Business, Graduate Students
  666. Endpoint Security, CrowdStrike, Installation via Munki & MECM
  667. Endpoint Services, MECM, Identify Windows Endpoints by Operating System
  668. Endpoint Services, MECM, Content Distribution Best Practices
  669. KB User's Guide - Documents Tab - Identifying Broken Hyperlinks on your KB documents
  670. TeamDynamix - Transfer Hub overview and instructions
  671. SANDI - Applications & Interfaces Moved to SANDI
  672. Tutorial - Basics of membrane-protein interactions using molecular dynamics with NAMD, VMD, and CHARMM-GUI
  673. HR Front-End - End of the Year Issue with Position Data
  674. Tutorial - Quantum Chemistry - Intro to Gaussian Part II
  675. Skype for Business, Minimum Client Versions Required
  676. VTH New Hire Health Information System Orientation Instructions
  677. SANDI - Communications Log
  678. NMR-A Guide to the SCS NMR Lab [Campus login required]
  679. Identity Management, Affiliations, Student NetIDs and Roles [Campus login required]
  680. Learn@Illinois Moodle - Instructor Help
  681. Using SCS mail-enabled personnel groups
  682. Cybersecurity, Example Development Standards
  683. Remote Access to PACS, RaptorMed, Q-Pulse, SlideHosting, VADDS and Vetstar
  684. AITS Service Desk - Additional Support Info
  685. Banner - Is there an FAQ regarding Banner?
  686. Office 365, Outlook for Windows, Add shared mailbox
  687. Webstore, FAST3, Training Policies
  688. Illinois Compass 2g, IDOT
  689. Siebel Center Hours and E-Lock Requests
  690. Civil Service Timesheet Info - WEBTime Entry Instructions (Non-Exempt Employees)
  691. Instructor Tools
  692. Tutorial - Quantum Chemistry - Intro to Gaussian I
  693. Office 365, Admin Approval when adding email to mobile device
  694. College of FAA: How do I Connect To a File Server?
  695. University Bursar - How can I request a credit for a refundable fee?
  696. SANDI - Registering a Patient
  697. Ability LMS - Logging into and Navigating the System
  698. UIUC, General LTI Integrations
  699. MacOSx - Remote Connecting to a Windows Computer
  700. How to get help for problems approving/submitting an employee payroll timesheet [Campus login required]
  701. Using UIUC AnyWare
  702. Zoom, Get Add-ins
  703. Vetstar Appointment Scheduler - Create or Edit Existing Template
  704. Endpoint Backup, CrashPlan, How to install CrashPlan Backup Application
  705. Learn@Illinois Moodle - Zoom Activity
  706. TeamDynamix - Why are my tickets not appearing when clicking "view/update" from the email notification?
  707. TeamDynamix, How do I Add Attachments to a Ticket in TDNext?
  708. Office 365, Email, Exchange, Distribution Groups, How to request a mail-enabled Exchange Distribution group
  709. How Do I Assign Tickets to a Responsible Party in TDNext?
  710. Email, Mailing Lists, Distribution Groups, Group Email accounts and Unit Aliases
  711. Cloud Dashboard, Overview
  712. Google Apps @ Illinois, Disabled or Suspended account
  713. Office 365, Email, New Faculty, Staff, and Graduate Students
  714. Kaltura, Obtaining embed code for media
  715. Endpoint Services, MECM, Audit application deployments and references
  716. Digital Signage, Using playlists in FWi Content Manager
  717. Digital Signage, Scheduling Content
  718. Kaltura, My History function
  719. Kaltura, Media space player accessibility
  720. Kaltura, YouTube media
  721. Kaltura, Downloading media
  722. Kaltura, Import Channels
  723. Kaltura, Editing media metadata
  724. Kaltura, Channel membership
  725. Kaltura, Channel settings
  726. Kaltura, Publishing media to a channel
  727. Kaltura, Analytics and AdBlockers
  728. Kaltura, MediaSpace Go
  729. Kaltura, Private channel media & permissions
  730. Access to content in China
  731. Kaltura, Replacing media source
  732. Kaltura, User does not exist error
  733. Data Security while Traveling
  734. Leaving the University? Don't forget your data!
  735. Simulating Vibrationally-resolved Electronic Spectra Using Gaussian
  736. SCS Accident and Injury Response
  737. Vetstar - Entering Dispensary Charges & Completing a Prescription Request and Label
  738. Outlook - Calendar - Adding an Unshared Calendar & Free/Busy Settings
  739. Outlook - Outlook is Offline: How to bring it Online
  740. TeamDynamix, How do I update or reassign tickets in a batch?
  741. Banner Administrative Pages error - What is "The account is locked"?
  742. CA Service Desk Manager - How do you get advance info for ticket troubleshooting?
  743. RStudio Cloud @ Illinois, Getting Started
  744. How to find your computer's MAC Address
  745. University Bursar - When and how can I access my IRS Form 1098-T?
  746. Email, Configuring Authenticated Email using a vendor DKIM record
  747. Email, Configuring Authenticated Email from a 3rd party using a custom DKIM record [Campus login required]
  748. iBuy, General Information and Help
  749. Banner - Training or Usage Questions
  750. Pinnacle, Quick Start Guide for Submitting Service Requests
  751. U of I Box
  752. EWS Labs, Home Directory Disk Quota
  753. Illinois Compass 2g, Batch enroll users
  754. How do I get a custom domain name for my website
  755. Endpoint Services, MECM, Unlock MECM objects
  756. Zoom, Using authentication options to limit access to your virtual event
  757. Skype for Business, Removing stored password with Windows Credential Manager
  758. ATLAS Web Framework - Awards and Award Winners
  759. ATLAS Web Framework V2 - Featured Images
  760. ATLAS Web Framework - Giving Pages
  761. Email, Spam Control, How to setup spam filtering for departmental or non-person aliases
  762. Qualys, Run On-Demand Vulnerability Scans [Campus login required]
  763. Compass 2G - Access & Training
  764. EWS Labs, Account Policy
  765. Box Drive - Make Available Offline
  766. Cybersecurity, Gift Card Scams
  767. University Bursar - How can I get a copy of my IRS Form 1098-T for a prior year?
  768. Learn@Illinois Moodle - Student - Embedding Audio or Video from Illinois Media Space
  769. Learn@Illinois Moodle - Highlight Unread Forum Posts
  770. Learn@Illinois Moodle - Attendance Activity
  771. Learn@Illinois Moodle - Rubrics vs. Grading Guides
  772. cPanel, Using the AWS command line
  773. Skype for Business, Changes to Phone Number, Activation, Create, Lync Type, or Calling Policy
  774. Using WordPress to create faculty websites
  775. Endpoint Services, Munki, How to Onboard a Mac to Multi-Tenant Munki
  776. Ticketing System Change - 2020
  777. 2FA - Getting started with Duo [Campus login required]
  778. ACF: Remote Desktop Service - Connecting with Windows
  779. ACF: Remote Desktop Service - Connecting with OSX
  780. Skype for Business, Set up and troubleshoot Skype for Business video
  781. International Travel Insurance
  782. Learn@Illinois Moodle - Student - Unable to View Course Site
  783. Siebel Center Conference Rooms
  784. Siebel Center Calendars
  785. SFB Contact Center, Cannot Login to TouchPoint
  786. Endpoint Services, Munki, MunkiAdmin
  787. Endpoint Services, Munki, Managed Software Center
  788. Endpoint Services, Munki, How do I access reporting in Munki?
  789. VPN, CISCO AnyConnect, Installing Cisco AnyConnect VPN for Mac OS
  790. Illinois Compass2g, File Upload and Storage Limits
  791. Instructor Checklist - Engineering IT - Spring 2021
  792. Shibboleth, University of Illinois-specific configuration
  793. CS VM Farm - Power on or reset VMs
  794. ClassTech, Skype in the Classroom
  795. Getting Started with Lecture Capture
  796. GitLab - Creating Projects and Groups
  797. EWS Computer Labs COVID-19 Guidelines
  798. PRZM - "Error 500" when logging into UI staff dashboard
  799. Endpoint Services, MECM, Software Metering
  800. Endpoint Services, Munki, Deploying Privileges.app for Remote Support
  801. Vetstar - Quick Commands
  802. U of I Box, Recover Deleted Files
  803. Vetstar - Client / Patient Account Lookup and Home Screen Overview
  804. Skype for Business, Shared Accounts, Voicemail, Change Greeting
  805. Vetstar - Deletion of Charges
  806. Email, Spam Control, Can the quarantine be deleted?
  807. Cloud Emailer Service, Configuring use of the Cloud Emailer Service
  808. Email, Spam Control, Blocked for spam error 554 DT
  809. Email, Spam Control, Removing blocked domains from Spam Control
  810. Email, Spam Control, Returned email from messages I never sent (email forging, spoofing, backscatter)
  811. Email, Spam Control, False positives or negatives
  812. cPanel, Using Shibboleth to control who can see your website
  813. Digital Signage, FWi Store
  814. Digital Signage, Deploying to a Digital Sign
  815. Digital Signage, Cannot view properties of locations and/or players
  816. Digital Signage, Creating new templates in Four Winds Interactive versions 5.3 and later
  817. Vetstar - Navigation Tips and Tricks
  818. Illinois Compass 2g, Deploying Tests and Surveys
  819. University Bursar - What is the Returned Check Policy?
  820. Wiki, Macros, HTML and RSS
  821. Microsoft-365, Configure Outlook 2016 for Windows
  822. University Bursar - How do I enroll in direct deposit?
  823. Service issues and outages - system status page
  824. Banner - No "Faculty & Advisor Services" tab displayed
  825. Printer Supply Ordering (Toner, Ribbons, Paper, labels)
  826. 2FA - What is Remember Me? [Campus login required]
  827. 2FA - What is student direct deposit? [Campus login required]
  828. ClassTech, Mersive Solstice, How to Use
  829. Gradrecs: How to obtain access to Gradrecs
  830. Echo360 - Instructor Guide for Echo360
  831. Contact Center Troubleshooting
  832. Endpoint Security, CrowdStrike, Getting Started with CrowdStrike
  833. Zoom, Event Hosting for University of Illinois Attendees only
  834. Zoom, Event Hosting with the General Public
  835. Learn@Illinois Moodle - Groups and Groupings Help
  836. Zoom, How to Change Zoom Portals [Campus login required]
  837. TEM, Resource Page and Support
  838. Illinois Compass 2g, Instructors, How to delete, edit, rename or adjust rosters for a space request
  839. Endpoint Services, Workspace ONE, What is the Device Enrollment Program (Apple DEP)?
  840. Siebel Center E-Lock Access through Class Tools
  841. SSW - How to Install Zoom and Host/Join a Zoom Meeting
  842. Endpoint Security, CrowdStrike, Notification from Security [Campus login required]
  843. SSW - How to Sign in to MIcrosoft Teams
  844. Learn@Illinois Moodle - Setting up the Gradebook Using Percentages
  845. WebStore, What should I do if I receive "Well, this is embarrassing...when trying to make a WebStore purchase.
  846. Learn@Illinois Moodle - Creating Subgroups
  847. Learn@Illinois Moodle - Gradebook Help
  848. Learn@Illinois Moodle - Using SafeAssign Compass 2g Assignments in Moodle
  849. Learn@Illinois Moodle - Using UI Smart Import
  850. Security, Password Scramble
  851. VPN, CISCO AnyConnect, Installing for iPhone, iPad, and iPod Touch
  852. Skype for Business, Updating Skype for Business Office 365 Versions
  853. Safer Illinois, Exposure Notifications
  854. Skype for Business, Join a Meeting or an Audio or Video Conference Call with Android
  855. Illinois App, Rokwire
  856. MediaSpace - give class roster access to Kaltura channel
  857. Technology Services Printing, Job Retention
  858. WebStore, Adobe Creative Cloud University Wide Access for Students
  859. Client Services Support, Office 365, Changes from Office 2016
  860. Campus Mailing Lists, Visibility of the List
  861. Zoom, Login Steps on Desktop Client for Meetings
  862. Zoom Vulnerability Message to IT Pros (CCSP)
  863. Windows (Vista, 7, 8, &10) - Determining 32-bit or 64-bit Versions
  864. Echo360 Student Questions
  865. Learn@Illinois Moodle - Student - Managing Missing Pages in OU Wiki
  866. SSL Certificates, Tips for Microsoft IIS Users
  867. Learn@Illinois Moodle - Using the Quiz Activity as a Lecture
  868. Learn@Illinois Moodle - Surveying your Students
  869. SFB Contact Center, Supervised Transfers in TouchPoint to Skype for Business users or outside numbers
  870. AuthMan, Sync Groups to Active Directory
  871. Tech Services Endpoint Services, MECM, Resolve failed 'Install Application' task sequence step
  872. Networking, Firewall, The Network Tree IPv4
  873. AITS Architecture Committee Domain Name Guidelines [Campus login required]
  874. EWS Labs, Remote access to your EWS Linux home directory
  875. Endpoint Services, MECM, Windows 7 to Windows 10 upgrade strategy for MECM endpoints [Campus login required]
  876. Endpoint Services, MECM, How to access MECM reports
  877. Skype for Business, IP Phones, Configuration and Installation, Certificate Web Service error
  878. Electronic Directory, Editing a Group Alias
  879. Identity Management, Deactivation, Why was my account deactivated or disabled when I switched from student to staff member?
  880. NetID Center, Customer steps after receiving password token
  881. i-card, How do I create a UIN?
  882. VPN, CISCO AnyConnect VPN introduction
  883. SitePublish Website Support
  884. Wiki, Attaching files
  885. System HR Services, How to access your W-2
  886. EWS Labs, Remote Access, Connecting to EWS Linux with FastX
  887. Forms, 1098-T
  888. Endpoint Security, CrowdStrike, OS Feature Manager and Reduced Functionality Mode
  889. VPN, CISCO AnyConnect, IPv6 notes
  890. Webstore, Navigating a Webstore Offer
  891. Application Manager (AppWorx) - How do I install the client for MacOS? [Campus login required]
  892. Office 365, Microsoft Teams Training
  893. SharePoint - Unable to delete a locked or checked out document
  894. WebStore, Setting a persistent hostname on a Mac that uses DHCP
  895. RightFax - Fax Services
  896. Dual Monitors at Home with Remote Computer
  897. EWS Labs, Resetting Gnome / Firefox settings
  898. Webtools - Official University of Illinois Branded Signature
  899. Desktops and Laptops - Windows - Restart Prompt from "Your IT department"
  900. ACES Email Lists - Manage subscribers
  901. Virtual Machine Hosting Service
  902. Tableau - Where do I go for assistance?
  903. WebStore, Installing MS Project and MS Visio along side MS Office 365 Pro Plus
  904. Webstore, Refund Policy
  905. Webstore, Purchase not Found In Order History
  906. Banner - State Clearinghouse - Problems/Questions
  907. Banner - Journal Voucher - How to Find out if it Posted
  908. Webstore, Microsoft Desktop Package for IT Pros
  909. Webstore, Changes to the Autodesk software license
  910. WebStore, Unit purchase information detail within Banner
  911. Banner Administrative Pages - What are the system requirements?
  912. U of I Box, Active Directory Group Sync
  913. Banner - PEAR - Documentation/Job Aids on Protected Email Attachment Repository
  914. AV Troubleshooting - Problems with Program/Content Audio
  915. AV Troubleshooting - Monitor not powering on
  916. AV Troubleshooting - Laptop Not Displaying
  917. AV Troubleshooting - HDCP Problems, Laptop displays only a green screen to the projector
  918. SSW - How to Share a Printer
  919. Technology Services Printing, Checking Illini Cash balance
  920. Technology Services Printing, Print Refunds, Billing
  921. Office 365, Office Software Installation / Activation / Troubleshooting
  922. Skype for Business, Set up and test audio
  923. Contact Center software off-campus
  924. Skype for Business, Windows Client Installation
  925. U of I Box, Service
  926. Shibboleth, Federating with external vendors
  927. Networking, Firewall, Mostly Closed + Remote Administration + UI Group Details
  928. Security Camera Notification Requirements
  929. Networking, Windows, Locating the Active Directory Computer Name
  930. Networking, Remote Desktop Gateway Service
  931. Networking, Firewall, Mostly Open + UI Group Details
  932. RightFax, FAQ
  933. Networking, Firewall, Mostly Closed + UI Group Details
  934. Illinois Compass 2g, Adding multimedia files
  935. Illinois Compass 2g, Creating Blogs
  936. Illinois Compass 2g, Creating content items
  937. Illinois Compass 2g, Copying course content after an Illinois Compass space has already been built
  938. Endpoint Services, Munki, Licensed Applications Best Practices
  939. Active Directory, MemberOf Access
  940. Active Directory, UIN data for faculty, staff and students
  941. SFB Contact Center, Rates for Contact Center Service
  942. Campus Mailing Lists, Bounce rate too high
  943. U of I Box, Email Notifications
  944. Networking, Lens, API Calling Context Parameters
  945. Networking, Firewall, Powers of Two
  946. Networking, Firewall, Mostly Open Group Details
  947. Networking, Firewall Mostly Closed Group Details
  948. U of I Box, NetID or name change
  949. Skype for Business, Make and receive a video call
  950. Skype for Business, Manage Settings for Android App
  951. U of I Box, Accessing Box in China
  952. Office 365, Email, Exchange, Global Address List, Remove / Hide address from the GAL
  953. Client Services Support, AITS VPN Connection (Windows)
  954. Kaltura, Shibboleth error when trying to access videos on a mobile device
  955. Ethics, Faculty, Staff and Graduate Assistant Training
  956. Email, Exchange, Mobile Device Remote Wipe and Admin Access
  957. Office 365, Email, Exchange, Email address not registered or more than one person has the same email address
  958. Google Apps @ Illinois, Importing Google Takeout email into personal Gmail account
  959. Skype for Business, E911 FAQ
  960. Help Desk, CITL Process for Non-Degree Student Registration
  961. KnowledgeBase - Do you want your own KnowledgeBase for your department?
  962. Office 365, Email, Exchange, Setting up Pine or Alpine
  963. VPN, Cisco AnyConnect, Installing VPN on other operating systems
  964. Business Objects - EDDIE - Unable to log in or disabled account
  965. Tableau - What is a Tableau Data Extract (TDE)?
  966. Office 365, Email, Exchange, Outlook Message Encryption and Certificates
  967. ATLAS Scheduler - Print Classroom Schedule
  968. ATLAS Scheduler - Block Off a Room
  969. ATLAS Scheduler – Create Calendars
  970. ATLAS Scheduler - Manage Global User Permissions
  971. Skype for Business, Exchange, and AD Accounts for Extra Help
  972. Skype for Business, Minimizing Charges for Outside Callers in a Conference
  973. ATLAS Time Card - How To View Your Own Time Entries
  974. ATLAS Time Card - How to Add a New Unofficial Position
  975. ATLAS Time Card - How to Add a New Official Position
  976. Skype for Business, Set Skype for Business Meetings options
  977. Event Attendance - How to Start a Secure Kiosk Session
  978. Event Attendance - How to Add a New Course Term
  979. Contact Us
  980. PIE, Using a custom domain
  981. Skype for Business, Call Controls and IP Phones
  982. Event Attendance - How to Add an Administrator to a Group
  983. Security - Mediease - Account Locked
  984. EDDIE/Web Intelligence Rich Client - Shared Elements
  985. Room LAC 243
  986. PIE, Embed Webtools Calendar
  987. Bomgar – How to Start a Remote Session with Bomgar Web Rep Console
  988. ACES Digital Signage: Getting Started (Start here!)
  989. EDDIE - UR_FIGL_College_MultiFund_Management_Report - Information
  990. cPanel, error logging in with Safari
  991. Disabling or Uninstalling Browser Extensions
  992. VPN, Security Benefits
  993. Illinois Compass 2g, Creating Single Groups
  994. Virtual Hosting, Backup Service
  995. Wiki, What are the content retention guidelines for Wiki spaces?
  996. cPanel, Comparing Illinois cPanel hosting and commercial providers
  997. cPanel, How to manage MySQL databases on cPanel
  998. Virtual Hosting, Configuring and Using a VMware Server
  999. Gradrecs: Mass upload of documents
  1000. Ugradrecs: Mass Upload of Documents
  1001. Office 365: Outlook Focused Inbox
  1002. Learn@Illinois Moodle - Using Smart View in Compass 2g to Filter by Section
  1003. EDDIE - Error Logging In
  1004. Illinois Campus Cluster access for ACES Researchers
  1005. ATLAS FormBuilder - How to add content in a confirmation phase
  1006. Skype for Business, Make and Receive a Video Call
  1007. ATLAS FormBuilder - How to Create a Confirmation Phase
  1008. Vacation: One of our approvers mistakenly "denied" a vacation request instead of "approving" the request. How can I fix this?
  1009. Vacation: I am looking at the Usage Summary in my portal, what is the yellow caution triangle and how do I find what needs to be updated and correct the problem?
  1010. Appointments: What information do we need to setup Appointments for a new unit? What are the roles in Appointments?
  1011. Chart: What is the purpose of the “View Profiles” links?
  1012. Chart: Can I manage / modify CFOPs from other units?
  1013. Inventory: Which tablet and scanner should I use for the mobile Inventory app?
  1014. Gradrecs: How do I view/update the Area Chair list for my units Research Areas?
  1015. Adding Interactive Slides to a Presentation
  1016. ECHO 360 - Searching Across a Section
  1017. ECHO 360 - Reviewing a Past Class
  1018. ECHO 360 - Viewing Course/Section Analytics
  1019. Echo 360 - Editing a Presentation
  1020. Echo 360 - Monitoring Q&A Discussion from within a Classroom
  1021. Using Classroom Tools
  1022. SFB Contact Center, Requirements for Agents and Supervisors
  1023. ATLAS Reporting - Glossary for Math Course Sequence Performance and Student Outcome Dashboards
  1024. Skype for Business, Call forwarding and simultaneously ring
  1025. Illinois Compass 2g, Bulk delete columns
  1026. ATLAS FormBuilder - Lifecycle - Trigger Conditions Explained
  1027. ATLAS FormBuilder - How to Create Drop-down Questions
  1028. Sesquicentennial website branding
  1029. Illinois Compass 2g, Profiles for Instructors
  1030. ACES Email Lists - Advanced - View Inactive Lists
  1031. ATLAS VacSick - How to enter multiple leave entries on same day
  1032. ATLAS Scheduler - Setting Up Term Dates
  1033. Clean Address History [Campus login required]
  1034. Illinois Compass 2g, Force completion
  1035. ATLAS Exam Attendance - associate existing course to an official campus course
  1036. ATLAS Directory - Upload Photo / CV
  1037. Illinois Compass 2g, Who has permission to enroll students or add instructors to course spaces?
  1038. FormBuilder - Manage Form Responses - How to Create/Edit Report
  1039. FormBuilder - Form Group Edits - How to Edit Form Group Information: Group Name/Testing Email/Contact Information
  1040. ATLAS Exam Attendance - Testing scanner with noncurrent Mac OS
  1041. ATLAS Exam Attendance - FAQ
  1042. Campus Mailing Lists, Retiree eligibility
  1043. Networking, Lens API, interface_vlan
  1044. Networking, Lens API, password
  1045. VPN, CISCO AnyConnect, How to establish a remote connection with your work computer.
  1046. Networking, Iris Scenarios, Changing a Port from One Network to Another
  1047. Networking, Lens, Lens API Frequently Asked Questions
  1048. Networking, Iris Scenarios: Enabling and Disabling Ports
  1049. ATLAS Directory – Adding Attributes
  1050. Contribute – Connecting and Making Edits
  1051. ATLAS Scheduler Global and Calendar Permissions
  1052. ATLAS Scheduler - Manage Calendar User Permissions
  1053. ATLAS Gradebook - Copying Assignment Scores
  1054. Email, Spam Control, How to change Personal Spam Policies
  1055. SHIELD FAQ - Who sees the patient's results?
  1056. SHIELD FAQ - How much saliva does a person need to produce for a covidSHIELD test?
  1057. SHIELD FAQ - Are masks required in testing locations?
  1058. SHIELD FAQ - What other information is being shared with Illinois Department of Public Health (IDPH)?
  1059. SHIELD FAQ - How reliable is the covidSHIELD test?
  1060. Safer Illinois, Vaccine Data in Safer Illinois
  1061. Campus Mailing Lists, Add moderators or owners
  1062. Illinois Compass 2g, Canvas, Requesting Guest Access
  1063. Endpoint Security, CrowdStrike, Manual Installation and Uninstallation
  1064. Standard Operating Procedure for Thermogravimetric Analysis
  1065. SCS Microanalysis Lab Status
  1066. X-ray Status Now
  1067. Zoom, Audio Issues
  1068. Illinois Directory, Profile Editor
  1069. Identity Management, Active Directory, How to Change Display Name for Faculty/Staff
  1070. 2FA - How to set default device & automatic authentication method [Campus login required]
  1071. Visualization
  1072. Email, Encryption of email messages
  1073. Learn@Illinois Moodle - Manually Exporting your Course from Moodle to Canvas
  1074. University Bursar - How do I receive my student account refund?
  1075. Campuswire, Course Communication Tool
  1076. SANDI - Send Reports to Clients, rDVM, etc.
  1077. NMR-Instructional Handouts and Tools [Campus login required]
  1078. NMR-Data Backup and Storage Policies [Campus login required]
  1079. NMR-Data Access and Backup [Campus login required]
  1080. NMR-UI600 [Campus login required]
  1081. NMR-UI500NB [Campus login required]
  1082. NMR-VXR500 [Campus login required]
  1083. NMR-Terms of Agreement for Solid-State NMR Users [Campus login required]
  1084. NMR-Request for Spectrometer Time form [Campus login required]
  1085. Obtaining and Installing NMR Software
  1086. Technology Enhanced Classrooms, Natural History Building 2079
  1087. Endpoint Security, Malwarebytes Remediation for CrowdStrike, How to Scan
  1088. Endpoint Security, Malwarebytes Remediation for CrowdStrike, Prerequisites [Campus login required]
  1089. Illinois Compass 2g, Canvas@Illinois, McGraw, Cengage, Wiley, Pearson, MacMillan online materials
  1090. AITS Service Desk - Contacting Us
  1091. Teams Slow Performance
  1092. Digital Signage, Creating new templates in Content Manager Desktop
  1093. Digital Signage, Changing License Activation from Legacy to Cloud on a Content Player
  1094. EWS Labs, Requesting EWS Software
  1095. Banner - (9) Navigation Guide
  1096. NMR-VNS750NB [Campus login required]
  1097. NMR Rate Table [Campus login required]
  1098. Banner Workflow Student Grade Change Request
  1099. Webstore, Purchasing an Apple App
  1100. KB User's Guide - Documents Tab - Document Style Guidelines
  1101. NetID - How do I request a new External Affiliate status?
  1102. Endpoint Security, CrowdStrike, Quarantined Files [Campus login required]
  1103. Online Learning, Campus Learning Management Systems
  1104. Illinois Contract System (iCS) - Error: Unable to process sign-on
  1105. Remote access to ChBE computer labs
  1106. TeamDynamix - How to Embed Bomgar (BeyondTrust) into TDX ticket
  1107. GitHub Shared Service - How Do I Add and Remove Users to a GitHub Organization? [Campus login required]
  1108. AITS, EDDIE, Enterprise Data Delivery Information Environment
  1109. College of FAA: Faculty / Staff Printing: Music
  1110. College of FAA: Faculty / Staff Printing: Dance
  1111. Zoom, What is Zoom?
  1112. Technology Services Cellular, Wi-Fi Calling
  1113. WebStore, Extended Security Updates ESU Windows 7 and Windows Server 2008R2
  1114. AV Tools Preventative Maintenance - Filters
  1115. AV Tools Preventative Maintenance - Audio
  1116. AV Tools Preventative Maintenance - Firmware
  1117. Security, Copyright Information and Blocked for Infringement
  1118. Outlook - Calendar - Sharing your Outlook calendar
  1119. Unix/Linux Command-line Interface Tutorial
  1120. Endpoint Services, Workspace ONE, Enrolling Devices into Workspace ONE
  1121. Zoom - webinar license in ACES
  1122. Oracle - How do you change your Oracle database password?
  1123. Statements - generate statements with CFOPs across Orgs
  1124. Wireless Presentation Devices - Apple TV Gen 4 Setup
  1125. FAQs: SCS Online Ordering (Reaction)
  1126. Tableau File Management, Naming and Version Control
  1127. Outlook - Adding a Shared Email
  1128. iCS - Service Desk Triage Instructions
  1129. Security, System Login Banner
  1130. TeamDynamix - Why am I not receiving email notifications from TeamDynamix?
  1131. Email, Unauthenticated SMTP for campus printers, web services, etc.
  1132. Banner - How can I receive my official transcripts/grade history, if there's no preferred Email address?
  1133. Banner - How do I check my financial aid status?
  1134. Tableau - Where can I get a license?
  1135. KnowledgeBase - Universal Guiding Principles for KB Partners
  1136. EndPoint Backup, CrashPlan, Purchasing Licenses from TechServices
  1137. CrashPlan/Code42, Overview, Features, Management & Requirements
  1138. Cybersecurity, Logging Practices for Application Developers
  1139. Identity Management, Deactivation, Services available after Graduation
  1140. Endpoint Services, Apple Enterprise Connect, What is Apple Enterprise Connect?
  1141. Adobe Sign - How do I sign an electronic document?
  1142. Qualys, Modify Notification Options
  1143. Learn@Illinois Moodle - Student Help
  1144. Technology Services, COVID-19 Response, Technical Resources
  1145. KnowledgeBase - Subscribe to Changes
  1146. Campus Mailing Lists, Subscribe to or unsubscribe from a mail list
  1147. How to Copy and Paste a FormBuilder Form
  1148. TeamDynamix, Overview of the TDNext Desktop
  1149. Guests, Information for short-term network access
  1150. Safer Illinois, Viewing your Test Results
  1151. Digital Signage, Brief Glossary of FWi/Digital Signage Terminology
  1152. Digital Signage, Deploying Content
  1153. Kaltura, Deleted media from Illinois media space
  1154. Kaltura, Trim, Copy, or Create a Clip of a video
  1155. Kaltura, Unwanted users added to media
  1156. Service, Captioning Media
  1157. Kaltura, Deleting media
  1158. Kaltura, Downloading captions
  1159. Kaltura, Creating and using playlists in MediaSpace for faculty and staff
  1160. Kaltura, Adding slides to media
  1161. Kaltura, File size and quality
  1162. Kaltura, Difference between playlists and channels
  1163. Kaltura, File types
  1164. Kaltura, Channel creation
  1165. Kaltura, Channel subscriptions
  1166. Kaltura, FERPA
  1167. Kaltura, Toggle comments on and off
  1168. Kaltura, Media ownership and changing owners
  1169. Kaltura, Add a Caption file
  1170. Kaltura, Adding chapters to media
  1171. Amazon Web Services, PHP Sessions
  1172. Security Compliance, Electronic Data, Disk, SSD, or Other Storage Device Disposal
  1173. Safer Illinois, Safer Community, COVID-19 testing for university family members
  1174. Zoom, Meetings vs Webinars
  1175. SCS Cores Physical Distancing
  1176. Zoom, How to protect your sessions
  1177. Safer Illinois, "Unable to login" message when connecting your NetID
  1178. Adobe Sign - Are there any guides and tutorials?
  1179. Outlook - How to Open a Shared Calendar
  1180. Tech Services Endpoint Services, Munki, Offboarding Munki Devices
  1181. Student Gym Reservation
  1182. CA Service Desk Manager - How do you copy a Request Ticket?
  1183. CA Service Desk Manager - How to view Service Desk Tickets and Ticket Detail?
  1184. CA Service Desk Manager - How to use Manual Notification?
  1185. CA Service Desk Manager - How do you edit Multiple Tickets With "Edit in List"?
  1186. UI New Hire - Unable to claim your NetID, how to?
  1187. NetID Center - I forgot my NetID/UIN?
  1188. CA Service Desk Manager - How do you update the Ticket Status?
  1189. CA Service Desk Manager - What is Ticket Escalations?
  1190. CA Service Desk Manager - How to you create Request Ticket Templates?
  1191. CA Service Desk Manager - Searching for Tickets
  1192. CA Service Desk Manager - How to log Comments in Tickets
  1193. Office 365, Email, Exchange, Outlook, How To Delete and Re-Add An Email Account in Outlook
  1194. PIE, SSL Certificates
  1195. Webstore, Purchasing 2FA tokens during Covid19
  1196. Endpoint Services, Munki, Using Conditions in Manifests
  1197. How to Update faculty in ChBE undergrad research Formbuilder Form [Campus login required]
  1198. EWS Labs, Guest accounts
  1199. EWS Labs, General vs. Departmental
  1200. Title IX Training, Frequently asked questions