1. Online tools, Best practices and FAQs
  2. 2FA, No password, 2FA device, or bank account on file
  3. Kaltura, Using Personal Capture
  4. Security, Vulnerability Scanning Program, General Information
  5. NetID Claim, How to Claim for Students
  6. Kaltura, Uploading media
  7. Security, 3rd-party SSL certificate services, guidance and usage
  8. NetID, Annual NetID Password Expiration
  9. Illinois Compass 2g, Canvas, How to request a new space or check status of request
  10. UIUC AnyWare: Overview
  11. U of I Box, Getting Started
  12. Technology Services, No Change Periods
  13. Technology Services Printing, Overview
  14. VPN, CISCO AnyConnect, Installation Instructions Splash Page
  15. Help Desk, What department Help Desks are available?
  16. Email, Active Directory, How to Change Preferred Name for Students
  17. Office 365, Email, Exchange, Mobile Devices with Exchange
  18. ATLAS Financial Commitments - Homepage
  19. Endpoint Services, What Is Endpoint Services?
  20. ATLAS Exam Attendance - Homepage
  21. IT Pros, Mailing lists, tools, and regular events for campus IT professionals
  22. Technology Services Endpoint Services (EPS) Portal
  23. College of FAA: Departmental Printing Overview
  24. Office 365, Microsoft Teams
  25. 2FA - 2-Factor authentication topics [Campus login required]
  26. Enterprise Applications - How to Request Access
  27. Technology Services Wi-Fi Help Portal Page - Start Here
  28. Networking, Enabling Remote Desktop and using the Remote Desktop Gateway
  29. Active Directory, Group Policy, not working after MS16-072 applied
  30. Skype for Business, General Information
  31. Cybersecurity, Emergency Incident, Contacting Security
  32. FormBuilder - Homepage
  33. ATLAS Gradebook - Homepage
  34. ATLAS VacSick - Homepage
  35. ATLAS Directory
  36. ATLAS Scheduler
  37. Technology Services, Zoom Changelog
  38. Illinois Compass 2g, Request a Space for a Registrar-Affiliated Course (Detailed)
  39. EWS Labs, Printing, Printing to an EWS printer with your own computer
  40. SSL Certificates, Certificate Service
  41. Adobe Sign - What is Adobe Sign and how do I use it at the University of Illinois?
  42. Zoom, Password Protect Previously Scheduled Meetings
  43. PIE, How do I use publish.illinois.edu?
  44. Privacy & Cybersecurity: Authorized Illinois Email (DMARC) Effort FAQ
  45. EWS Labs, EWS Lab software
  46. Shibboleth, What is it?
  47. Cybersecurity, Phishing Attacks from IRS Lookalike
  48. Enterprise Applications - System Requirements
  49. Office 365, Gmail, Email, Exchange, Where do I log in?
  50. FormBuilder - What is FormBuilder?
  51. Privacy & Cybersecurity, Employee Email Auto-forwarding, Disallow by Policy Effort FAQ
  52. Technology Enhanced Classrooms, Building List
  53. Technology Services, Virtual Private Networking (VPN) Changelog
  54. Endpoint Security, Malwarebytes Remediation for CrowdStrike, What is Malwarebytes Remediation for CrowdStrike?
  55. X-Ray Lab Service Rates
  56. ATLAS Web Framework V2- Research Areas
  57. ATLAS Web Framework V2- Content Page
  58. Endpoint Services, WSUS, What is Windows Server Update Services?
  59. EWS Labs, Printing and refund policies
  60. ATLAS Framework Breakout Sessions
  61. ATLAS Web Framework V2- Hero Image
  62. EWS, Remote Access
  63. Cell Media Facility Cost of Services
  64. College of FAA: Mac OS X - Adding a Networked Print Queue (LPD)
  65. Machine Shop Rates
  66. X-ray Lab Software Information
  67. X-ray Crystallography Links
  68. University help desk contact information
  69. Endpoint Services, Munki, What is Multi-Tenant Munki?
  70. Email, Spam Control, Still receiving email from someone on Block List
  71. Endpoint Security, CrowdStrike, What is CrowdStrike?
  72. Web Browsers - Popup Blockers
  73. College of FAA: Mac OS X - Adding a Networked Print Queue (SMB)
  74. College of FAA: Windows - Adding a Networked printer
  75. Endpoint Services, Workspace ONE, What is Workspace ONE / AirWatch?
  76. Windows 8 and 10- Finding the IP Number and MAC Address of a Network Card
  77. Cloud, Cloud-based storage solutions for campus
  78. Endpoint Services, What is MECM?
  79. Cybersecurity, Reporting and responding to compromised websites, servers, services, applications, solutions, and other assets
  80. U of I Box, Logging in to Box services
  81. ATLAS Web Framework V2- Adding Associated Documents
  82. ATLAS Web Framework V2- Paragraph Types
  83. FormBuilder - General concepts
  84. START myResearch - What do I do if I receive this error: You do not have access to any documents?
  85. Zoom, License Eligibility, Why do I only have Zoom 'Basic' Access?
  86. Skype for Business, Exchange delegates automatically appear in Skype for Business but do not have delegate abilities
  87. Banner - Already Have a Valid Enterprise Session
  88. Ferpa: Why don't I have access after taking the training?
  89. Chart: If our faculty use CFOPs from another unit for their appointments, they will not be included in the COA and they will have to enter them manually when doing the appointment?
  90. SHIELD FAQ - I have already had COVID-19, should I still get tested?
  91. KnowledgeBase - Do you have a reference guide for the KB?
  92. WebStore, SPSS warns, You do not have the correct administrator privileges
  94. Illinois Directory, Can I have two email addresses in my Illinois Directory entry?
  95. Do you have any spare computer equipment that I could have or purchase?
  96. cPanel, Who can have a website on web.illinois.edu?
  97. Security, Is it possible to have access to system logs?
  98. SHIELD FAQ - If I receive a positive test result from the covidSHIELD test, do I have to go and receive another test from another provider?
  99. SHIELD FAQ - Children are known to have low viral loads, does the covidSHIELD test identify infections in children and adults with low viral loads?
  100. Endpoint Services, Munki, What do I do if Multi-Tenant Munki doesn't have software I need?
  101. Banner - How do I Email my class? What if I have a Problem/Question?
  102. University Bursar - Can I cancel the UI-Pay Payment Plan once I have enrolled?
  103. University Bursar - Why do I have a hold on my account?
  104. University Bursar - Why have I been charged multiple times for tuition and fees?
  105. Banner - FZIGITD - I have Problems/Questions about Banner page FZIGITD
  106. Elemental Analysis Method for CHN via CHN/O/S Elemental Analyzer CHN440
  107. Records and Information Management FAQs
  108. Networking, Iris Scenarios: Port Security - Restricting Port Access to Specific MAC Addresses
  109. 2FA, Frequently Asked Questions (FAQ) [Campus login required]
  110. Technology Services Wi-Fi Help Portal-Troubleshooting
  111. Endpoint Security, CrowdStrike FAQ
  112. Endpoint Security, CrowdStrike, Roles [Campus login required]
  113. Learn@Illinois Moodle - Moodle to Canvas Equivalency Chart
  114. Zoom, Configuring Breakout Rooms
  115. 2FA, Temporary Passcode [Campus login required]
  116. Tableau - Information for publishers
  117. U of I Box, Box Terms of Service
  118. VPN, Frequently Asked Questions
  119. Zoom, Resource (Service) Accounts
  120. Tutorial - Unix/Linux Primer
  121. College of FAA: PaperCut: Paid Printing in FAA Labs
  122. Skype for Business, Setting Options for Skype Meetings using Outlook
  123. Identity Management, Tools, Cerebro Overview
  124. Client Services Support, Remote Work IT Guidelines
  125. Shibboleth, Establishing Your Service in the I-Trust Federation
  126. Amazon Web Services, VPC Guide for Illinois
  127. Technology Services Wi-Fi Help Portal-Illinois Faculty, Staff and Students-IOT
  128. Learn@Illinois Moodle - Managing Permissions with Roles
  129. U of I Box, Protecting High Risk Data with Box High Risk Data Folders [Campus login required]
  130. Adobe Creative Cloud
  131. Technology Services Printing, User Credits and Alternate Billing
  132. Help Desk, Hola VPN, How to Remove Wi-Fi Security Blocks
  133. Networking, Lens API Quick Start Guide
  134. Private Browsing
  135. SCS Clusters
  136. HRFE - New hires deletes
  137. Microsoft 365, Licensing and Functionality, FAQ and Information
  138. 2FA, How to Set Up? [Campus login required]
  139. Identity Management, Changing your NetID
  140. Zoom, Event Hosting, Planning your event
  141. Windows 10 Audio Troubleshooting Guide
  142. NetID Change, Merging multiple NetIDs
  143. Common Display Connections
  144. Echo 360 - Engagement and Analytics Metrics Defined
  145. cPanel, SSH, SCP, and SFTP access
  146. Elemental Analysis Method for Halide via Oxygen Combustion Flask and/or Ion Selective Electrode (ISE)
  147. Kaltura, Adding collaborators
  148. How to Edit and Manage your Engineering Course Website on courses.engr.illinois.edu
  149. Zoom, Best Practices for Meetings
  150. cPanel, Suggestions for Class instructors
  151. ACES Online Instruction Tutorials and Materials - This document is a work-in-progress.
  152. Networking, Remote Access, Turning your mobile phone into a wireless hotspot for your computer
  153. cPanel, Backup and restore of your website
  154. Illini-Alert, FAQ
  155. ATLAS FormBuilder - How to Accept/Enable Payment
  156. ATLAS Directory - Edit User Profile
  157. Lecture Capture, Equipped Rooms
  158. Security, Cybersecurity Training and Awareness Overview
  159. CUBEX Drug Dispensing Cabinet
  160. Locations and Availability in Salesforce Advisor Link (SAL)
  161. University of Illinois System - Enterprise Login Troubleshooting by Relationship
  162. Zoom, FAQ
  163. Cell Phones, Procedures
  164. Scanning Records - Should I Scan?
  165. 2FA, Enroll a new phone/new phone number
  166. Zoom, Students, Getting Started
  167. Safer Illinois for iOS and Android
  168. Email, Moving Your Email to Another Service
  169. Office 365 Desktop App Access
  170. Skype for Business, Voicemail Messages, Greetings, and Settings
  171. Microsoft 365, Licensing and Functionality
  172. U of I Box, Accounts, Personal and Enterprise Account Conflict
  173. Illinois Compass 2g, i>clicker
  174. Echo360 - Student Guide for Echo360
  175. Endpoint Security, CrowdStrike, Prevention Policies
  176. Endpoint Services, MECM, Device Collection Membership Best Practices [Campus login required]
  177. Shibboleth, Setting up a Service Provider
  178. Office 365, FAQs for UIUC Microsoft products
  179. Standard Operating Procedure for Crystal Mounting, Centering, Unit Cell Determination, Data Collection, and Integration on the DUO
  180. How to use the Digital Signage (Plasma) Portal App
  181. Linux Shells
  182. NetID Center, How do I change my NetID Password?
  183. Slow computer? IT can help!
  184. Qualys, Run Scheduled Vulnerability Scans [Campus login required]
  185. Gies Alumni - What to Expect and Prepare for
  186. Illinois Compass 2g, Course Roles
  187. Help Desk, FAQs for Remote Campus
  188. How to use the Groups tool in the my.engr portal
  189. Enterprise Mode (Windows) - DIY Configuration of IE 11 to Run In Enterprise Mode
  190. PaperCut - Using the Xerox Copiers in CLSL A114, CLSL 131, and RAL 15
  191. Siebel Center - Event Planning
  192. Shibboleth, Multi-university configuration
  193. NetID Claim, Deactivated, Returning, and Uni High students
  194. 2FA, Authentication methods & devices [Campus login required]
  195. U of I Box, Direct links, embedded images, and anonymous file sharing
  196. Technology Services Printing, Accounts and Balances
  197. NetID Claim, Employees, UI New Hire
  198. Information about devices managed by Engineering IT
  199. ATLAS FormBuilder - Text Merge Formatting (Advanced Users)
  200. Skype for Business, Joining a meeting
  201. SMD: How do I create a new SMD Message?
  202. Using Your Lync Phone
  203. Team Dynamix, How Do I Use the People App?
  204. Skype for Business, IP Phone Installation and Login
  205. LinkedIn Learning, Getting Started
  206. Pinnacle, Information on Skype for Business (VoIP), Response Groups, Role-based Accounts, and Common-Area Phones
  207. Ability LMS - Interacting with Post-Course Workflow
  208. Ability LMS - Interacting with Online Courses
  209. AV Tools Preventative Maintenance - Photos
  210. Linux Command Quick Reference
  211. uAchieve/Darwin - Overview [Campus login required]
  212. Digital Signage, Sharing Content & Size/Dimensions
  213. Kaltura, Publishing media to media space
  214. Kaltura, Making a Video Public
  215. Kaltura, Known Issues
  216. Zoom, Updating Display Name
  217. Policies and Procedures for Access Requests in the Siebel Center
  218. Zoom, Sign In Requirements
  219. ACES Digital Signage: Create and Deploy Content
  220. VPN, CISCO AnyConnect, About VPN Profiles
  221. ATLAS Time Card - How to Send Emails
  222. 2FA, How do I enroll in 2-Factor Authentication from off campus? [Campus login required]
  223. Safer Illinois: Quarantine and Isolation
  224. Endpoint Security, CrowdStrike, Management Models [Campus login required]
  225. Zoom, Instructors, Best Practices
  226. VTH Medical Records Fax Info & Troubleshooting
  227. GSLB, Global Service Load Balancing
  228. Skype for Business, Conference Calls, Outside Callers Joining Meetings
  229. Options for upgrading end-of-life Windows 7 computers
  230. Engineering College Printing
  231. Email, Google Apps @ Illinois, Frequently Asked Questions (FAQs) for Faculty, Staff, and Graduate Students
  232. Clean Address Software - Guide on how to use it [Campus login required]
  233. Illinois Compass 2g, Request a Space for a Registrar-Affiliated Course (Detailed)
  234. Illinois Compass 2g, Request a Space for a Registrar-Affiliated Course (Detailed)
  235. PIE, Combating Comment Spam
  236. Networking, Contacts Database, How do I add remove or change info in CDB?
  237. ATLAS Financial Commitments - Add New Commitment
  238. ATLAS Directory - Initial Profile Setup
  239. ATLAS Gradebook - Adding a point total category
  240. Learn@Illinois Moodle - Using the Tiny MCE Text Editor
  241. Help Desk, Request for Help Desk Tools Access
  242. Learn@Illinois Moodle - Using the Atto HTML Text Editor
  243. What is Engineering Linux?
  244. CS VM Farm
  245. ClassTech, Mersive Solstice Configuration for IT Pros
  246. Email, Spam Control, Requesting a New End User Digest
  247. Email, Spam Control, FAQ
  248. Shibboleth, Authorization and Shibboleth
  249. NMR-New User Training Booklet-page1 [Campus login required]
  250. SANDI - Client & Patient Setup
  251. Standard Operating Procedure for Powder Diffraction Experiments on the DUO
  252. Identity Management, Leaving Campus for Faculty and Staff
  253. Endpoint Services, Adobe Creative Cloud 2021, 2020, and 2019
  254. MITS South: Canned Responses For Support For Devices From Surplus
  255. Office 365, Email, Creating a Resource or Group Mailbox
  256. Oracle - Client Modification for OneID Authentication [Campus login required]
  257. Office 365, Email, Exchange accounts
  258. Email, Missing Emails
  259. Lecture Capture, Manual recorders
  260. Kaltura, Bulk upload of multiple files
  261. TeamDynamix, Tracking Tickets with the My Work Application
  262. Loaner Program, Software Requests
  263. How to Create a Purchase Request in Reaction
  264. ICS, Lab reservations
  265. Office 365, Email, Exchange, Viewing Another and Sharing Your or Non-person calendar via Outlook Web Access (OWA)
  266. Zoom, Instructors, Recommended Default Settings
  267. TeamDynamix, Glossary of Terms
  268. SFB Contact Center, Account Requests for New Agents or Supervisors
  269. Zoom - Signing in via SSO (Required)
  270. Learn@Illinois Moodle - Importing Grades Using a Spreadsheet
  271. 2FA, Activate Duo Mobile for Your Device [Campus login required]
  272. Discontinued Usage of Proctorio After Summer 2021 Term
  273. Cisco VPN Start before logon - Tutorial
  274. Skype for Business, Share your desktop or a program
  275. Zoom - Hosts - Changing user authentication settings for Zoom meetings
  276. Skype for Business, Installing on iOS, Android, and macOS
  277. Vetstar - Client Communications Screen
  278. OLAP - Connection Instructions [Campus login required]
  279. Office 365, Adding Box folders to Microsoft Teams
  280. Vetstar - VDL Diagnostic Test Requisition Function
  281. Illinois Compass 2g, Viewing the course roster
  282. WebStore, Adobe Creative Cloud 2019 Software Release
  283. Digital Signage, Exporting PowerPoint to Video
  284. Digital Signage, Using duration in FWi Content Manager
  285. 2FA, Authenticating without network access
  286. Office 365, Email, Exchange, Outlook, Add a second account to Outlook
  287. Qualtrics: Creating an account in the College of ACES site license
  288. WebStore, Microsoft 2019 Product release
  289. cPanel, Suggestions for Class Students
  290. Skype for Business, Private Lines
  291. Office365 Licensing
  292. Learn@Illinois Moodle - Using i>clicker for Instructors
  293. Learn@Illinois Moodle - Changing the Correct Answer to a Quiz Question
  294. SFB Contact Center, Accessing Call Recordings
  295. VPN, Connection issues when connecting over IPv6
  296. Networking, Firewall, Group Planning Worksheet IPv4
  297. Tableau - What service is provided?
  298. Bomgar – How to Start a Remote Session and elevate privileges with Bomgar Representative Console
  299. Tech Services Endpoint Services, MECM Certificate Audit and Reporting
  300. Security, Unauthorized use of accounts
  301. Web Hosting, RSO Ownership Transfer Procedure
  302. Networking, Illinois Research Network information for IT pros
  303. Endpoint Services, Munki, Manifests
  304. SLB, Server Load Balancing
  305. Skype for Business, Adding a Picture to Your Profile
  306. Records Storage Options - Departmental Records Storage
  307. How do I get a course website
  308. AppWorx - Password
  309. cPanel, How to create a MySQL database on cPanel
  310. cPanel, My web site isn't displaying
  311. Skype for Business, Control access to your presence information in Skype for Business
  312. Skype for Business, Missing or duplicate contacts
  313. Understanding the Echo360 Instructor's Class List
  314. Echo 360 - Viewing Your Student Dashboard
  315. Echo 360 - Getting a Video's Public or Embeddable Link
  316. ATLAS FormBuilder - Maximum registrants for period and waitlist features
  317. Security, Data Classification
  318. Illinois Compass 2g, SafeAssign
  319. ATLAS Exam Attendance - How to get ATLAS Exam Attendance for your courses
  320. ATLAS Gradebook - Multiple assignment import scores
  321. ATLAS TimeCard– Administrator Options
  322. VPN, CISCO AnyConnect, Uninstalling Previous VPN Clients
  323. Learn@Illinois Moodle - Changing your Course Format
  324. Learn@Illinois Moodle - Setting up the Gradebook Using Points
  325. TDX Time Reporting Instructions
  326. Kaltura, Scheduling a video to publish in the future
  327. Qualys, Access for Vulnerability Scanning and Reporting [Campus login required]
  328. Skype for Business, How to create a role based account
  329. Skype for Business, Login Troubleshooting Steps
  330. 2FA, Adding a Device to Duo [Campus login required]
  331. Canvas, Manually Export Your Course from Blackboard (Illinois Compass2g)
  332. Identity Management, Sponsored NetIDs
  333. Tutorial - Protein-ligand docking with MOE
  334. Active Directory, Account Locked after password reset
  335. Siebel Center Printers, Copiers, Scanners, Plotters (Poster printer)
  336. The Flexible Work Program, Campus Resources
  337. Webstore, Microsoft software activation on computers not connected to the UI network
  338. Endpoint Security, CrowdStrike, Security Best Practices [Campus login required]
  339. University of Illinois System - Unable to log into Enterprise with NetID/password
  340. Zoom at Gies College of Business
  341. Tutorial - pKa Estimations
  342. Introduction to molecular mechanics with MOE: Why does GFP need a beta-barrel shell?
  343. Technology Services, Munki Changelog
  344. Safer Illinois, Testing Eligibility and Information
  345. Office 365, Email, Exchange, How to request an Exchange account
  346. Enterprise Self Service, Ordering Transcripts
  347. How do I Create an Incident Ticket in TDNext?
  348. Adobe Sign - What are the known issues and troubleshooting tips?
  349. Kaltura, Creating a Channel Playlist
  350. Kaltura, Tagging media
  351. Adobe Sign - Are there any tips for Group Admins for managing and creating groups?
  352. Connecting to ACES Shared Drives
  353. myIllini (Admitted Students) - Unable to View Financial Aid Award from myIllini
  354. Scientific Software Program
  355. EU GDRP Cookie Settings
  356. College of FAA: Mac OS X - Print Job "On Hold (Authentication required)"
  357. Travel Request App - Approvers
  358. GitHub SAML Setup [Campus login required]
  359. ClassTech, Troubleshooting, Laptop Display (HDMI & VGA)
  360. Endpoint Services, Munki, Munki v5
  361. UIUC AnyWare - General Purpose Desktops - Saving, Uploading, and Downloading Files with OneDrive
  362. Windows - Checking for Windows Updates
  363. 2FA - Set up non-university Email address to receive temporary passcode [Campus login required]
  364. Tech Services, Service Management Office, SSL Certificate Best Practices
  365. Office 365, Daily Briefing Email
  366. NetID Center, Set and modify your recovery options
  367. Scanning Records - Documenting Scanning Processes & Preparing to Scan
  368. Transferring Records to Archives
  369. What is Records and Information Management?
  370. Records and Information Management Glossary
  371. 2FA, Why You Need 2FA and FAQ
  372. Kaltura, Captioning Tools
  373. Skype for Business, Voicemail for role-based accounts
  374. Zoom, Event Hosting for University of Illinois Attendees with Guest Speakers
  375. Vetstar - Creating a New Client / Owner Account
  376. PIE, Maximizing your storage space
  377. Campus Mailing Lists, Unwanted Mail Policy
  378. WebStore, Adobe Creative Cloud Enterprise ID FAQ
  379. Learn@Illinois Moodle - Dropping the Lowest Score
  380. Office 365, Basic Guide and FAQ
  381. Office 365, Email, Configuring the Outlook App for Android and iOS
  382. Skype for Business, Participate in Online Meetings with Skype for Business Web App
  383. Learn@Illinois Moodle - Student - Installing and Logging in to the Moodle Mobile App for iPhone
  384. Learn@Illinois Moodle - Student - Logging in to your Course Site
  385. Learn@Illinois Moodle - Student - Installing and Logging in to the Moodle Mobile App for Android
  386. Endpoint Services, Munki, Repository Structure
  387. Learn@Illinois Moodle - Using i>clicker for Students
  388. Identity Management, Staff, NetID transfer from another campus
  389. NetID, Undergraduate to Graduate Transition
  390. SmartVue Freezer Alarms
  391. Add an additional Email account to Outlook Client or Web Access
  392. Linux Software Modules
  393. Client Services Support, Windows Updates through MECM
  394. START myResearch - What to do if I find incorrect data displayed in Kuali Coeus?
  395. Endpoint Services, MECM - Stand-alone task sequence
  396. Webstore, Order shipment not received
  397. Webstore, How to access downloads for previous WebStore purchases
  398. AV Troubleshooting Guide
  399. Tableau - Is there a "Guest" user account that can be used for the University of Illinois?
  400. Email, Spam Control, Digest, Forbidden Error when attempting to modify options
  401. Illinois Compass 2g, Problems viewing files in Illinois Compass 2g
  402. Endpoint Services, Munki, Multi-Tenant Munki Portal
  403. Email, Undeliverable recipient when sending email error
  404. Illinois Compass 2g, Creating Group Assignments
  405. ATLAS Gradebook - Getting Started
  406. Banner Administrative Pages - Query Only message in notification center
  407. Chart: What do we need to setup a new unit with Chart? What are the roles in the app?
  408. Zoom Video Conferencing
  409. Event Attendance - How to Take Attendance for a New Event
  410. cPanel, Getting access and setting permissions
  411. ACF: How to use Mersive Solstice for Screen Sharing
  412. cPanel, Understanding cPanel
  413. Subversion - Version Control Software Overview
  414. Gradrecs: Can you help explain the sharing settings for Notes and Documents?
  415. Echo360 - Downloading Content from a Class
  416. Banner Self-Service - Error: There is no person record setup for your UIN
  417. ATLAS Reporting - Glossary for First-Year Retention Study of LAS New Freshmen
  418. Networking, Iris Scenarios: Search and Sort Tools
  419. Networking, Lens API, RESTful LENS API Object Types
  420. FormBuilder - How to Reconcile Check Payments
  421. ATLAS Exam Attendance - Testing your card scanner
  422. Campus Mailing Lists, Guidelines
  423. Networking, Iris Scenarios: Working with Jacks
  424. ATLAS Gradebook - Scaling an assignment
  425. ATLAS Gradebook - Adding assignment category
  426. How do I add a printer in CSL?
  427. Illinois Compass 2g, Temporary guest accounts for Illinois Compass or Canvas using Active Directory
  428. How do I connect to a network drive or file share?
  429. SSL Certificates, Generating SSL Certificates with the InCommon console
  430. ClassTech, Mersive Solstice, How to Use
  431. Technology Loan Program, Overview
  432. SHIELD FAQ - What are the possible test results one could receive from the covidSHIELD test?
  433. Email, Spam Control, URL defense, re-writing
  434. Email, Spam Control, Changing Daily Digest Preferences
  435. Email, Spam Control, Viewing Your Whole Quarantine
  436. Email, Spam Control, Overview of Spam Control
  437. Unable to Log into Computer with New NetID Password
  438. Endpoint Services, MECM, Configure MECM Endpoint Protection
  439. Endpoint Services, Munki, Erase-and-Install Workflow
  440. Tutorial - Introduction to Quantum Chemistry with Spartan
  441. Tutorial - Determining the pKa of Simple Molecules Using Gaussian 2016
  442. Vetstar - Medical Record Documentation (Visit Report, Image Uploads, SOAP Notes, etc.)
  443. Zoom, Logging In
  444. 2FA - What is 2-Factor Authentication? [Campus login required]
  445. Active Directory, How to tell if your computer is joined to an Active Directory
  446. Standard Operating Procedure for Powder Diffraction on Rigaku MiniFlex 600
  447. Tips for Unit Security Contacts and Superusers on how to create, maintain & troubleshoot the time approval routing queue in Banner [Campus login required]
  448. Microsoft Teams
  449. Vetstar - Ordering Imaging Studies using the Radiology Information System (RIS)
  450. Endpoint Services, Munki, Updating Adobe Deployments
  451. Office 365, Microsoft Teams Adding Guests
  452. Webstore, Adobe Enterprise Sign In
  453. Enterprise Mode (Windows) - Configure IE 11 to Run Websites that Require Certain Compatibility Mode Settings
  454. KB User's Guide - Documents Tab - How to Create a Document
  455. Tutorial - Simulating Vibrationally-resolved Electronic Spectra Using Gaussian
  456. Quantum Chemistry with Gaussian using GaussView
  457. LabCheck Instructions
  458. College of FAA: Printing With PaperCut
  459. Technology Services Wi-Fi Help Portal-Illinois Faculty, Staff and Students-Chromebook
  460. Skype for Business, Supported Devices and Equipment
  461. How Do I Set Up the Tickets Desktop in TDNext?
  462. Leaving Campus, When are accounts deactivated for non-registered students or those who didn't graduate?
  463. Troubleshooting Remote Desktop Issues
  464. How Do I View Ticket Details in TDNext?
  465. cPanel, How to install WordPress on cPanel
  466. Kaltura, Add Video to a Test in Illinois Compass
  467. Kaltura, Embed code doesn't appear for media I own
  468. Kaltura, My Media
  469. Kaltura, Roster for a Media Space channel
  470. Kaltura, Make a video available for downloading
  471. TeamDynamix, How do I Search and Filter Tickets in TDNext?
  472. EWS Labs, Remote access to your EWS Windows home directory
  473. Student Technology Program, Overview and Student Resources
  474. Security, Policy, Access to employee's email/files/folders by someone other than employee
  475. Adobe - Creative Cloud - General
  476. Desktops and Laptops - Windows - Re-activating Windows at Home
  477. CA Service Desk Manager - How do you create a New Ticket?
  478. System Login - "You are Already Logged in" Message?
  479. Storage Policy - Home Directories
  480. Payroll Time Approval Security Access Setup and Troubleshooting Guide [Campus login required]
  481. Adobe Creative Cloud - Apps Panel Access Denied
  482. SCS Chemical Inventory - Program Protocols and Procedures
  483. Zoom, Recording to cloud or Illinois Media Space
  484. End of Life Operating System Exception Request Procedure
  485. Phishing and Spam - What to do with Suspicious Emails
  486. Technology Services at FAA Remote Desktop – Mac to Mac
  487. College of FAA: Understanding Illinois Desktop and Laptop Standards
  488. College of FAA: Managed Software Center - Munki
  489. ACES Building Mailing Lists - Mail Codes
  490. Software Center - General
  491. Reaction - Who To Contact
  492. Skype for Business, Set up a meeting in Outlook
  493. Adobe Sign - Manage Page
  494. Adobe Sign - Editing/Review Page
  495. Adobe Sign - Send Page
  496. Skype for Business, Set Phones options
  497. Computer Science Course Room Access at Siebel Center
  498. Email - (Employees) Managing University Addresses
  499. Email, Spam Control, How to report a spam or phishing email
  500. Kaltura, Instructors, Video quizzing
  501. Learn@Illinois Moodle - Quiz Activity
  502. Recommendations for using technology in classrooms spring 2021
  503. cPanel, Using Cron
  504. Manage images on LAS Digital Signs
  505. Vetstar - Entering Charges
  506. Technology Services Printing, Double/Single Sided
  507. Office 365, Group Expiration Policy
  508. Zoom, Education vs Basic Accounts
  509. ATLAS Time Card - How To Clock In
  510. Zoom - Attendees - Meeting requires authentication to join
  511. Shibboleth, Urbana-specific configuration
  512. Zoom, How do I start or schedule a Zoom Meeting?
  513. Endpoint Services, MECM Software Inventory
  514. Payroll Time Approver Proxy Setup Instructions [Campus login required]
  515. Endpoint Security, CrowdStrike, Migrating Endpoints to a Different CrowdStrike Instance via Munki & MECM
  516. Email, How to set up email redirection
  517. Zoom, Updating your Desktop Client
  518. Digital Signage. Adding a Content Player to FWi Content Manager
  519. Endpoint Services, Munki, What software is provided?
  520. Home and Shared Drives
  521. Effective Email Communication & Organization Strategies
  522. Records Disposal
  523. Records Management - Planning a Move
  524. Preparing Records for Storage
  525. Endpoint Services, MECM, Requesting and applying drivers
  526. Authorization Manager, Managing Groups and Folders
  527. Records Storage Options - RIMS Storage Facility
  528. Essential Technology for Students
  529. 2FA - Can you set up an alias account? [Campus login required]
  530. Identity Management, Exchange Email after Retirement
  531. College Main Line
  532. Vetstar - Registering a Patient
  533. Illinois Compass 2g, Tips and Information
  534. Learn@Illinois Moodle - Adding Extra Credit
  535. Siebel Center Elock Guide
  536. Email, Spam Control, How to get service for departmental email servers
  537. WebStore, Error: 0xC004F035 The software licensing service reported that the computer could not be activate with a Volume license key
  538. Safer Illinois, Smartphone Loan Setup Instructions
  539. Learn@Illinois Moodle - Questionnaire Activity
  540. Learn@Illinois Moodle - Blocks Help
  541. Learn@Illinois Moodle - Workshop Activity
  542. Learn@Illinois Moodle - Student - Using Illinois Media Space for Audio or Video Recording
  543. Learn@Illinois Moodle - Understanding UI Quick Quiz Entry Templates
  544. Zoom Meeting limited to 40 minutes?
  545. Tableau- Quick tips [Campus login required]
  546. WebStore, Adobe Creative Cloud Desktop App Trouble and other Issues
  547. Client Services Support, Printers, Connecting to printers on CSSPRINT1
  548. SFB Contact Center, Accessing Reporting
  549. Learn@Illinois Moodle - Deducting Points from a Student's Final Grade
  550. Learn@Illinois Moodle - Student - Submitting an Illinois Media Space (IMS) Assignment
  551. Facilities, Contacts, OnSite Consulting
  552. Zoom, Accessibility and Usability
  553. ATLAS VacSick - View and approve employee reports
  554. Endpoint Services, Munki, What are the details of the CSV file used for adding endpoints to Multi-Tenant Munki?
  555. Learn@Illinois Moodle - Using UI Quick Quiz Entry
  556. Endpoint Services, MECM, BitLocker Full Disk Encryption, Setting up on Windows
  557. Skype for Business, Get Started on iOS
  558. Shibboleth, Login page asking to release data to access some websites
  559. Identity Management, Deactivation, Information for students studying abroad
  560. Shibboleth, Logging out of individual web applications with Shibboleth
  561. Illinois Directory, How to suppress or unsuppress student information
  562. Shibboleth, For IT Pros: Understanding Shibboleth Terms
  563. Online Fax service - RightFax
  564. Requesting administrative (sudo) access on Engineering IT Linux systems
  565. Vetstar - New Outside Lab Setup Request Procedures
  566. Bomgar - How to Request Access
  567. Endpoint Services, MECM, USMT (User State Migration Tool)
  568. WebStore, Credit Card Being Billed for Adobe Creative Cloud Subscription
  569. WebStore, LabVIEW software expiring or activation
  570. Banner Administrative Forms - PEAFACT - New rank record issue
  571. Illinois Compass 2g, Student turning in a video for an Assignment
  572. Adobe Creative Cloud - Subscription Renewal
  573. Webstore, Eligibility requirements for Purchases
  574. Webstore, Using both the Group and Concurrent license for Matlab
  575. Banner - Requisition - Commodity Problem
  576. KnowledgeBase - Measuring KB usage with Google Analytics
  577. Banner - Error - Attention Null
  578. AV Troubleshooting - Projector Not Starting Up or Not Displaying Content
  579. Mobius View - Login Instructions
  580. Skype for Business, Adding a Delegate
  581. Campus Mailing Lists, Owner Duties
  582. Remote to your work computer from home
  583. Classtech, Troubleshooting, Microphone Volume
  584. Networking, Firewall, Vulnerable Networking Ports Blocked
  585. Illinois Compass 2g, Dropped student still has access to class (for faculty)
  586. Illinois Compass 2g, Handling SafeAssign errors
  587. Illinois Compass 2g, Direct Submit
  588. Illinois Compass 2g, Allowing additional time on a test
  589. Skype for Business, Conferencing Dial-in Numbers and Web App
  590. Email, Spam Control, URL defense re-writing frequently asked questions
  591. Illinois Compass 2g, Student App
  592. Networking, Firewall, Mostly Closed + Remote Administration Group Details
  593. New to Campus, Recommended Computer Configurations
  594. Skype for Business, Troubleshooting for Response Groups
  595. LinkedIn Learning: Account Upgrade Error
  596. Endpoint Services, Munki, Installing Microsoft Office 365/2019
  597. cPanel, Creating a new account
  598. SSL Certificates, OSX Installation Info for SSL Certificates
  599. Event Attendance - Set up for iCard Scanner
  600. How to add an Engineering printer on Windows
  601. University property tags (PTags)
  602. Options for delaying updates and reboots on Windows devices managed by Engineering IT
  603. Email, Google Apps @ Illinois, Resolving Conflicting Accounts
  604. LinkedIn Learning, Signing In
  605. ATLAS Web Framework V2 - Spotlight
  606. cPanel, How to get a custom domain
  607. Office 365, Email, Exchange, Leaving or Deprovisioning
  608. Tableau - Dashboard visualization standards
  609. PIE, Adding users
  610. ATLAS Scheduler – View and Address Conflicts
  611. Enterprise Data Warehouse (EDW) - Password reset error
  612. cPanel, How to Host a NodeJS Application
  613. EDDIE/Web Intelligence rich client - Getting access to Help Desk data for reporting purposes
  614. ATLAS Time Card - How To Get A Totals Report (and export to Excel)
  615. Passwords, Setting Strong Passwords
  616. Event Attendance - How to Add an Administrator to an Event
  617. Oracle Client and ODBC Facts and Information [Campus login required]
  618. NetID Expiration Process for Each Campus
  619. EDDIE/Web Intelligence Rich Client - Breaks
  620. EDDIE - Scheduling Enhancements
  621. Illinois Compass 2g, Roster Uploads, Course Available
  622. PIE, Inserting images using Flickr
  623. cPanel, "An installation already exists" error
  624. cPanel, Softaculous Drupal installation does not include install.php
  625. cPanel, How to restrict access to your website to campus IP spaces
  626. cPanel, How to install Drupal on cPanel
  627. Virtual Hosting, Veeam Backup Self-Service Portal
  628. Banner - Finance - Journal Voucher - Approval Process - How Does it Work?
  629. Amazon Web Services, Recursive DNS Guide for Illinois
  630. Kaltura, Shared Repositories
  631. Skype for Business, Call quality issues
  632. Skype for Business, Video Conferencing Attendees Don't Stay in Lobby Before Conference
  633. Skype for Business, Can't transfer calls, agent anonymity work around
  634. VPN, Off-Campus Customers
  635. ATLAS FormBuilder - How to Copy and Paste a Question
  636. Appointments: Do supervisors need access to the Appointments system?
  637. Email_Aliases: What is the process to adding a mail domain?
  638. FormBuilder - Manage Form Responses - How to Run a Report
  639. ECHO 360 - Viewing Content in the Classroom (for Instructors)
  640. ECHO 360 - Taking Notes and Asking Questions
  641. ECHO 360 - Viewing Instructor Library Content Details
  642. ECHO 360 - Viewing Classes and Presentations
  643. ECHO 360 - Viewing and Posting Questions During Class
  644. Echo360 - Downloading Content from your Library
  645. ATLAS FormBuilder - "Unauthorized" screen after form submission
  646. HR2 Account - How to Obtain and Manage HR2 Accounts
  647. ATLAS Web Framework – Fancy Page
  648. Oracle - Support for Oracle Products at the University of Illinois
  649. Illinois Compass 2g, Space Types
  650. Illinois Compass 2g, Grade Center
  651. ATLAS Gradebook - iClicker import
  652. ATLAS Financial Commitments - Permissions explained and other key concepts
  653. ATLAS Financial Commitments - Add User to Commitment Group
  654. ATLAS Exam Attendance - Proctoring an Exam Session
  655. ATLAS Exam Attendance - Adding a course
  656. ATLAS TimeCard – Group Managers Options
  657. ATLAS Gradebook - Importing scores with "Name, Assignment, Score" format
  658. ATLAS Gradebook - Summing scores in an assignment category
  659. ATLAS Gradebook - Adding instructor to section
  660. Learn@Illinois Moodle - Creating Subgroups
  661. Instructor Checklist - Engineering IT - Fall 2021
  662. EWS Labs, Remote access to your EWS Linux home directory
  663. EWS Labs, Remote Access, Connecting to EWS Linux with FastX
  664. Learn@Illinois Moodle - Student - Embedding Audio or Video from Illinois Media Space
  665. University of Illinois, General LTI Integrations
  666. Windows 10 - Keyboard Shortcuts
  667. Networking, Firewall, Service Participation
  668. Siebel Center Hours and E-Lock Requests
  669. EWS Labs, Printing, AirPrint
  670. Banner - Is there an FAQ regarding Banner?
  671. PRZM - "Error 500" when logging into UI staff dashboard
  672. SANDI - Applications & Interfaces Moved to SANDI
  673. Skype for Business, Contact Card, Incorrect Account Information Is Displayed
  674. Endpoint Security, Malwarebytes Remediation for CrowdStrike, How to Scan
  675. ClassTech, Troubleshooting, Document Camera
  676. University Bursar - How can I request a credit for a refundable fee?
  677. Email, Spam Control, Understanding Your End User Digest
  678. Email, Spam Control, How to release a message from quarantine or digest
  679. Cybersecurity, Example Development Standards
  680. Digital Signage, Troubleshooting (Post-Enterprise Upgrade)
  681. Tutorials
  682. Email, Massmail messages not received, general information
  683. Skype for Business, E911 General Information
  684. Skype for Business, Graduate Students
  685. Endpoint Security, CrowdStrike, Installation via Munki & MECM
  686. Endpoint Services, MECM, Identify Windows Endpoints by Operating System
  687. Endpoint Services, MECM, Content Distribution Best Practices
  688. KB User's Guide - Documents Tab - Identifying Broken Hyperlinks on your KB documents
  689. TeamDynamix - Transfer Hub overview and instructions
  690. Tutorial - Basics of membrane-protein interactions using molecular dynamics with NAMD, VMD, and CHARMM-GUI
  691. HR Front-End - End of the Year Issue with Position Data
  692. Tutorial - Quantum Chemistry - Intro to Gaussian Part II
  693. Skype for Business, Minimum Client Versions Required
  694. VTH New Hire Health Information System Orientation Instructions
  695. SANDI - Communications Log
  696. NMR-A Guide to the SCS NMR Lab [Campus login required]
  697. Identity Management, Affiliations, Student NetIDs and Roles [Campus login required]
  698. Learn@Illinois Moodle - Instructor Help
  699. Remote Access to PACS, RaptorMed, Q-Pulse, SlideHosting, VADDS and Vetstar
  700. AITS Service Desk - Additional Support Info
  701. Office 365, Outlook for Windows, Add shared mailbox
  702. Webstore, FAST3, Training Policies
  703. Illinois Compass 2g, IDOT
  704. Civil Service Timesheet Info - WEBTime Entry Instructions (Non-Exempt Employees)
  705. Instructor Tools
  706. Tutorial - Quantum Chemistry - Intro to Gaussian I
  707. Office 365, Admin Approval when adding email to mobile device
  708. College of FAA: How do I Connect To a File Server?
  709. SANDI - Registering a Patient
  710. Ability LMS - Logging into and Navigating the System
  711. MacOSx - Remote Connecting to a Windows Computer
  712. How to get help for problems approving/submitting an employee payroll timesheet [Campus login required]
  713. Using UIUC AnyWare
  714. Zoom, Get Add-ins
  715. Vetstar Appointment Scheduler - Create or Edit Existing Template
  716. Endpoint Backup, CrashPlan, How to install CrashPlan Backup Application
  717. Learn@Illinois Moodle - Zoom Activity
  718. TeamDynamix - Why are my tickets not appearing when clicking "view/update" from the email notification?
  719. TeamDynamix, How do I Add Attachments to a Ticket in TDNext?
  720. Office 365, Email, Exchange, Distribution Groups, How to request a mail-enabled Exchange Distribution group
  721. How Do I Assign Tickets to a Responsible Party in TDNext?
  722. Email, Mailing Lists, Distribution Groups, Group Email accounts and Unit Aliases
  723. Cloud Dashboard, Overview
  724. Google Apps @ Illinois, Disabled or Suspended account
  725. Office 365, Email, New Faculty, Staff, and Graduate Students
  726. Kaltura, Obtaining embed code for media
  727. Endpoint Services, MECM, Audit application deployments and references
  728. Digital Signage, Using playlists in FWi Content Manager
  729. Digital Signage, Scheduling Content
  730. Kaltura, My History function
  731. Kaltura, Media space player accessibility
  732. Kaltura, Analytics and AdBlockers
  733. Kaltura, Private channel media & permissions
  734. Kaltura, Replacing media source
  735. Kaltura, User does not exist error
  736. Kaltura, MediaSpace Go
  737. Kaltura, Downloading media
  738. Kaltura, YouTube media
  739. Kaltura, Editing media metadata
  740. Kaltura, Publishing media to a channel
  741. Kaltura, Import Channels
  742. Kaltura, Channel settings
  743. Kaltura, Channel membership
  744. Access to content in China
  745. Data Security while Traveling
  746. Leaving the University? Don't forget your data!
  747. Simulating Vibrationally-resolved Electronic Spectra Using Gaussian
  748. SCS Accident and Injury Response
  749. Vetstar - Entering Dispensary Charges & Completing a Prescription Request and Label
  750. Outlook - Calendar - Adding an Unshared Calendar & Free/Busy Settings
  751. Outlook - Outlook is Offline: How to bring it Online
  752. TeamDynamix, How do I update or reassign tickets in a batch?
  753. Banner Administrative Pages error - What is "The account is locked"?
  754. CA Service Desk Manager - How do you get advance info for ticket troubleshooting?
  755. RStudio Cloud @ Illinois, Getting Started
  756. How to find your computer's MAC Address
  757. University Bursar - When and how can I access my IRS Form 1098-T?
  758. Email, Configuring Authenticated Email using a vendor DKIM record
  759. Email, Configuring Authenticated Email from a 3rd party using a custom DKIM record [Campus login required]
  760. iBuy, General Information and Help
  761. Banner - Training or Usage Questions
  762. Pinnacle, Quick Start Guide for Submitting Service Requests
  763. U of I Box
  764. EWS Labs, Home Directory Disk Quota
  765. How do I get a custom domain name for my website
  766. Endpoint Services, MECM, Unlock MECM objects
  767. Zoom, Using authentication options to limit access to your virtual event
  768. Skype for Business, Removing stored password with Windows Credential Manager
  769. ATLAS Web Framework - Awards and Award Winners
  770. ATLAS Web Framework V2 - Featured Images
  771. ATLAS Web Framework - Giving Pages
  772. Email, Spam Control, How to setup spam filtering for departmental or non-person aliases
  773. Qualys, Run On-Demand Vulnerability Scans [Campus login required]
  774. Compass 2G - Access & Training
  775. EWS Labs, Account Policy
  776. Box Drive - Make Available Offline
  777. Cybersecurity, Gift Card Scams
  778. University Bursar - How can I get a copy of my IRS Form 1098-T for a prior year?
  779. Learn@Illinois Moodle - Highlight Unread Forum Posts
  780. Learn@Illinois Moodle - Attendance Activity
  781. Learn@Illinois Moodle - Rubrics vs. Grading Guides
  782. cPanel, Using the AWS command line
  783. Skype for Business, Changes to Phone Number, Activation, Create, Lync Type, or Calling Policy
  784. Using WordPress to create faculty websites
  785. Endpoint Services, Munki, How to Onboard a Mac to Multi-Tenant Munki
  786. Ticketing System Change - 2020
  787. 2FA - Getting started with Duo [Campus login required]
  788. ACF: Remote Desktop Service - Connecting with Windows
  789. ACF: Remote Desktop Service - Connecting with OSX
  790. Skype for Business, Set up and troubleshoot Skype for Business video
  791. International Travel Insurance
  792. Learn@Illinois Moodle - Student - Unable to View Course Site
  793. Siebel Center Conference Rooms
  794. Siebel Center Calendars
  795. SFB Contact Center, Cannot Login to TouchPoint
  796. Endpoint Services, Munki, MunkiAdmin
  797. Endpoint Services, Munki, Managed Software Center
  798. Endpoint Services, Munki, How do I access reporting in Munki?
  799. VPN, CISCO AnyConnect, Installing Cisco AnyConnect VPN for Mac OS
  800. Illinois Compass2g, File Upload and Storage Limits
  801. Shibboleth, University of Illinois-specific configuration
  802. CS VM Farm - Power on or reset VMs
  803. ClassTech, Skype in the Classroom
  804. Getting Started with Lecture Capture
  805. GitLab - Creating Projects and Groups
  806. EWS Computer Labs COVID-19 Guidelines
  807. Endpoint Services, MECM, Software Metering
  808. Endpoint Services, Munki, Deploying Privileges.app for Remote Support
  809. Vetstar - Quick Commands
  810. U of I Box, Recover Deleted Files
  811. Vetstar - Client / Patient Account Lookup and Home Screen Overview
  812. Skype for Business, Shared Accounts, Voicemail, Change Greeting
  813. Vetstar - Deletion of Charges
  814. Cloud Emailer Service, Configuring use of the Cloud Emailer Service
  815. Email, Spam Control, Blocked for spam error 554 DT
  816. Email, Spam Control, Removing blocked domains from Spam Control
  817. Email, Spam Control, Returned email from messages I never sent (email forging, spoofing, backscatter)
  818. Email, Spam Control, False positives or negatives
  819. cPanel, Using Shibboleth to control who can see your website
  820. Digital Signage, FWi Store
  821. Digital Signage, Deploying to a Digital Sign
  822. Digital Signage, Cannot view properties of locations and/or players
  823. Digital Signage, Creating new templates in Four Winds Interactive versions 5.3 and later
  824. Vetstar - Navigation Tips and Tricks
  825. Illinois Compass 2g, Deploying Tests and Surveys
  826. University Bursar - What is the Returned Check Policy?
  827. Wiki, Macros, HTML and RSS
  828. Microsoft-365, Configure Outlook 2016 for Windows
  829. University Bursar - How do I enroll in direct deposit?
  830. Service issues and outages - system status page
  831. Banner - No "Faculty & Advisor Services" tab displayed
  832. Printer Supply Ordering (Toner, Ribbons, Paper, labels)
  833. 2FA - What is student direct deposit? [Campus login required]
  834. 2FA - What is Remember Me? [Campus login required]
  835. Gradrecs: How to obtain access to Gradrecs
  836. Echo360 - Instructor Guide for Echo360
  837. Contact Center Troubleshooting
  838. Endpoint Security, CrowdStrike, Getting Started with CrowdStrike
  839. Zoom, Event Hosting for University of Illinois Attendees only
  840. Zoom, Event Hosting with the General Public
  841. Learn@Illinois Moodle - Groups and Groupings Help
  842. Zoom, How to Change Zoom Portals [Campus login required]
  843. TEM, Resource Page and Support
  844. Illinois Compass 2g, Instructors, How to delete, edit, rename or adjust rosters for a space request
  845. Endpoint Services, Workspace ONE, What is the Device Enrollment Program (Apple DEP)?
  846. Siebel Center E-Lock Access through Class Tools
  847. SSW - How to Install Zoom and Host/Join a Zoom Meeting
  848. Endpoint Security, CrowdStrike, Notification from Security [Campus login required]
  849. SSW - How to Sign in to MIcrosoft Teams
  850. Learn@Illinois Moodle - Setting up the Gradebook Using Percentages
  851. WebStore, What should I do if I receive "Well, this is embarrassing...when trying to make a WebStore purchase.
  852. Learn@Illinois Moodle - Gradebook Help
  853. Learn@Illinois Moodle - Using SafeAssign Compass 2g Assignments in Moodle
  854. Learn@Illinois Moodle - Using UI Smart Import
  855. Security, Password Scramble
  856. VPN, CISCO AnyConnect, Installing for iPhone, iPad, and iPod Touch
  857. Skype for Business, Updating Skype for Business Office 365 Versions
  858. Safer Illinois, Exposure Notifications
  859. Skype for Business, Join a Meeting or an Audio or Video Conference Call with Android
  860. MediaSpace - give class roster access to Kaltura channel
  861. Technology Services Printing, Job Retention
  862. WebStore, Adobe Creative Cloud University Wide Access for Students
  863. Client Services Support, Office 365, Changes from Office 2016
  864. Campus Mailing Lists, Visibility of the List
  865. Zoom Vulnerability Message to IT Pros (CCSP)
  866. Zoom, Login Steps on Desktop Client for Meetings
  867. Windows (Vista, 7, 8, &10) - Determining 32-bit or 64-bit Versions
  868. Echo360 Student Questions
  869. Learn@Illinois Moodle - Student - Managing Missing Pages in OU Wiki
  870. SSL Certificates, Tips for Microsoft IIS Users
  871. Learn@Illinois Moodle - Using the Quiz Activity as a Lecture
  872. Learn@Illinois Moodle - Surveying your Students
  873. SFB Contact Center, Supervised Transfers in TouchPoint to Skype for Business users or outside numbers
  874. AuthMan, Sync Groups to Active Directory
  875. Tech Services Endpoint Services, MECM, Resolve failed 'Install Application' task sequence step
  876. Networking, Firewall, The Network Tree IPv4
  877. AITS Architecture Committee Domain Name Guidelines [Campus login required]
  878. Endpoint Services, MECM, Windows 7 to Windows 10 upgrade strategy for MECM endpoints [Campus login required]
  879. Endpoint Services, MECM, How to access MECM reports
  880. Skype for Business, IP Phones, Configuration and Installation, Certificate Web Service error
  881. NetID Center, Customer steps after receiving password token
  882. i-card, How do I create a UIN?
  883. Electronic Directory, Editing a Group Alias
  884. Identity Management, Deactivation, Why was my account deactivated or disabled when I switched from student to staff member?
  885. VPN, CISCO AnyConnect VPN introduction
  886. SitePublish Website Support
  887. System HR Services, How to access your W-2
  888. Wiki, Attaching files
  889. Forms, 1098-T
  890. Endpoint Security, CrowdStrike, OS Feature Manager and Reduced Functionality Mode
  891. VPN, CISCO AnyConnect, IPv6 notes
  892. Webstore, Navigating a Webstore Offer
  893. Application Manager (AppWorx) - How do I install the client for MacOS? [Campus login required]
  894. Office 365, Microsoft Teams Training
  895. SharePoint - Unable to delete a locked or checked out document
  896. WebStore, Setting a persistent hostname on a Mac that uses DHCP
  897. RightFax - Fax Services
  898. Dual Monitors at Home with Remote Computer
  899. EWS Labs, Resetting Gnome / Firefox settings
  900. ACES Email Lists - Manage subscribers
  901. Desktops and Laptops - Windows - Restart Prompt from "Your IT department"
  902. Webtools - Official University of Illinois Branded Signature
  903. Virtual Machine Hosting Service
  904. Tableau - Where do I go for assistance?
  905. WebStore, Installing MS Project and MS Visio along side MS Office 365 Pro Plus
  906. Webstore, Refund Policy
  907. Webstore, Purchase not Found In Order History
  908. Banner - State Clearinghouse - Problems/Questions
  909. Banner - Journal Voucher - How to Find out if it Posted
  910. Webstore, Microsoft Desktop Package for IT Pros
  911. Webstore, Changes to the Autodesk software license
  912. WebStore, Unit purchase information detail within Banner
  913. Banner Administrative Pages - What are the system requirements?
  914. U of I Box, Active Directory Group Sync
  915. Banner - PEAR - Documentation/Job Aids on Protected Email Attachment Repository
  916. AV Troubleshooting - Problems with Program/Content Audio
  917. AV Troubleshooting - Monitor not powering on
  918. AV Troubleshooting - Laptop Not Displaying
  919. AV Troubleshooting - HDCP Problems, Laptop displays only a green screen to the projector
  920. Technology Services Printing, Checking Illini Cash balance
  921. Technology Services Printing, Print Refunds, Billing
  922. Office 365, Office Software Installation / Activation / Troubleshooting
  923. Skype for Business, Set up and test audio
  924. Contact Center software off-campus
  925. Skype for Business, Windows Client Installation
  926. U of I Box, Service
  927. Networking, Remote Desktop Gateway Service
  928. Networking, Windows, Locating the Active Directory Computer Name
  929. Networking, Firewall, Mostly Open + UI Group Details
  930. Networking, Firewall, Mostly Closed + UI Group Details
  931. Shibboleth, Federating with external vendors
  932. Networking, Firewall, Mostly Closed + Remote Administration + UI Group Details
  933. RightFax, FAQ
  934. Security Camera Notification Requirements
  935. Illinois Compass 2g, Copying course content after an Illinois Compass space has already been built
  936. Illinois Compass 2g, Creating Blogs
  937. Illinois Compass 2g, Adding multimedia files
  938. Illinois Compass 2g, Creating content items
  939. Active Directory, UIN data for faculty, staff and students
  940. Active Directory, MemberOf Access
  941. Endpoint Services, Munki, Licensed Applications Best Practices
  942. U of I Box, Email Notifications
  943. Campus Mailing Lists, Bounce rate too high
  944. SFB Contact Center, Rates for Contact Center Service
  945. Networking, Lens, API Calling Context Parameters
  946. Networking, Firewall, Powers of Two
  947. Networking, Firewall, Mostly Open Group Details
  948. Networking, Firewall Mostly Closed Group Details
  949. U of I Box, NetID or name change
  950. Skype for Business, Make and receive a video call
  951. Skype for Business, Manage Settings for Android App
  952. U of I Box, Accessing Box in China
  953. Client Services Support, AITS VPN Connection (Windows)
  954. Kaltura, Shibboleth error when trying to access videos on a mobile device
  955. Ethics, Faculty, Staff and Graduate Assistant Training
  956. Email, Exchange, Mobile Device Remote Wipe and Admin Access
  957. Office 365, Email, Exchange, Email address not registered or more than one person has the same email address
  958. Google Apps @ Illinois, Importing Google Takeout email into personal Gmail account
  959. Skype for Business, E911 FAQ
  960. Help Desk, CITL Process for Non-Degree Student Registration
  961. KnowledgeBase - Do you want your own KnowledgeBase for your department?
  962. Office 365, Email, Exchange, Setting up Pine or Alpine
  963. VPN, Cisco AnyConnect, Installing VPN on other operating systems
  964. Business Objects - EDDIE - Unable to log in or disabled account
  965. Tableau - What is a Tableau Data Extract (TDE)?
  966. Office 365, Email, Exchange, Outlook Message Encryption and Certificates
  967. ATLAS Scheduler - Print Classroom Schedule
  968. ATLAS Scheduler - Block Off a Room
  969. ATLAS Scheduler – Create Calendars
  970. ATLAS Scheduler - Manage Global User Permissions
  971. Skype for Business, Exchange, and AD Accounts for Extra Help
  972. Skype for Business, Minimizing Charges for Outside Callers in a Conference
  973. ATLAS Time Card - How To View Your Own Time Entries
  974. ATLAS Time Card - How to Add a New Unofficial Position
  975. ATLAS Time Card - How to Add a New Official Position
  976. Skype for Business, Set Skype for Business Meetings options
  977. Event Attendance - How to Start a Secure Kiosk Session
  978. Event Attendance - How to Add a New Course Term
  979. Contact Us
  980. PIE, Using a custom domain
  981. Event Attendance - How to Add an Administrator to a Group
  982. Security - Mediease - Account Locked
  983. EDDIE/Web Intelligence Rich Client - Shared Elements
  984. Room LAC 243
  985. PIE, Embed Webtools Calendar
  986. Bomgar – How to Start a Remote Session with Bomgar Web Rep Console
  987. ACES Digital Signage: Getting Started (Start here!)
  988. EDDIE - UR_FIGL_College_MultiFund_Management_Report - Information
  989. cPanel, error logging in with Safari
  990. Disabling or Uninstalling Browser Extensions
  991. VPN, Security Benefits
  992. Illinois Compass 2g, Creating Single Groups
  993. Virtual Hosting, Backup Service
  994. Wiki, What are the content retention guidelines for Wiki spaces?
  995. cPanel, Comparing Illinois cPanel hosting and commercial providers
  996. cPanel, How to manage MySQL databases on cPanel
  997. Virtual Hosting, Configuring and Using a VMware Server
  998. Gradrecs: Mass upload of documents
  999. Ugradrecs: Mass Upload of Documents
  1000. Office 365: Outlook Focused Inbox
  1001. Learn@Illinois Moodle - Using Smart View in Compass 2g to Filter by Section
  1002. EDDIE - Error Logging In
  1003. Illinois Campus Cluster access for ACES Researchers
  1004. ATLAS FormBuilder - How to add content in a confirmation phase
  1005. FormBuilder - How to Create Select List Questions
  1006. FormBuilder - How to Create Checkbox Questions
  1007. Skype for Business, Make and Receive a Video Call
  1008. ATLAS FormBuilder - How to Create a Confirmation Phase
  1009. Vacation: One of our approvers mistakenly "denied" a vacation request instead of "approving" the request. How can I fix this?
  1010. Vacation: I am looking at the Usage Summary in my portal, what is the yellow caution triangle and how do I find what needs to be updated and correct the problem?
  1011. Appointments: What information do we need to setup Appointments for a new unit? What are the roles in Appointments?
  1012. Chart: What is the purpose of the “View Profiles” links?
  1013. Chart: Can I manage / modify CFOPs from other units?
  1014. Inventory: Which tablet and scanner should I use for the mobile Inventory app?
  1015. Gradrecs: How do I view/update the Area Chair list for my units Research Areas?
  1016. Adding Interactive Slides to a Presentation
  1017. ECHO 360 - Searching Across a Section
  1018. ECHO 360 - Reviewing a Past Class
  1019. ECHO 360 - Viewing Course/Section Analytics
  1020. Echo 360 - Editing a Presentation
  1021. Echo 360 - Monitoring Q&A Discussion from within a Classroom
  1022. Using Classroom Tools
  1023. SFB Contact Center, Requirements for Agents and Supervisors
  1024. ATLAS Reporting - Glossary for Math Course Sequence Performance and Student Outcome Dashboards
  1025. Skype for Business, Call forwarding and simultaneously ring
  1026. Illinois Compass 2g, Bulk delete columns
  1027. ATLAS FormBuilder - Lifecycle - Trigger Conditions Explained
  1028. ATLAS FormBuilder - How to Create Drop-down Questions
  1029. Sesquicentennial website branding
  1030. Illinois Compass 2g, Profiles for Instructors
  1031. ACES Email Lists - Advanced - View Inactive Lists
  1032. ATLAS VacSick - How to enter multiple leave entries on same day
  1033. ATLAS Scheduler - Setting Up Term Dates
  1034. Clean Address History [Campus login required]
  1035. Illinois Compass 2g, Force completion
  1036. ATLAS Exam Attendance - associate existing course to an official campus course
  1037. ATLAS Directory - Upload Photo / CV
  1038. Illinois Compass 2g, Who has permission to enroll students or add instructors to course spaces?
  1039. FormBuilder - Manage Form Responses - How to Create/Edit Report
  1040. FormBuilder - Form Group Edits - How to Edit Form Group Information: Group Name/Testing Email/Contact Information
  1041. ATLAS Exam Attendance - Testing scanner with noncurrent Mac OS
  1042. ATLAS Exam Attendance - FAQ
  1043. Campus Mailing Lists, Retiree eligibility
  1044. Networking, Lens API, interface_vlan
  1045. Networking, Lens API, password
  1046. VPN, CISCO AnyConnect, How to establish a remote connection with your work computer.
  1047. Networking, Iris Scenarios: Enabling and Disabling Ports
  1048. Networking, Lens, Lens API Frequently Asked Questions
  1049. Networking, Iris Scenarios, Changing a Port from One Network to Another
  1050. ATLAS Exam Attendance - Adding an exam session
  1051. ATLAS Exam Attendance - Adding a course administrator
  1052. ATLAS Directory – Adding Attributes
  1053. ATLAS VacSick - Update Banner leave
  1054. Contribute – Connecting and Making Edits
  1055. ATLAS Scheduler Global and Calendar Permissions
  1056. ATLAS Scheduler - Manage Calendar User Permissions
  1057. ATLAS Gradebook - Copying Assignment Scores
  1058. ATLAS Gradebook - Using basic grade calculation formulas
  1059. ATLAS Gradebook - Assigning letter grades
  1060. Canvas, Creating a registrar-affiliated course copy
  1061. NetID Center - I forgot my NetID/UIN?
  1062. Online Learning, Campus Learning Management Systems
  1063. Learn@Illinois Moodle - Edit Multiple Activities with the Mass Actions Block
  1064. Learn@Illinois Moodle - Adding, Configuring, and Deleting Blocks
  1065. Canvas, Version
  1066. AuthMan, Sync Groups to Azure Active Directory
  1067. Safer Illinois, Vaccine Data in Safer Illinois
  1068. Tech Services, Customer Satisfaction Survey, TDX Survey Request Email
  1069. X-ray Status Now
  1070. PIE, Plugins and Features
  1071. Learn@Illinois Moodle - Using Log Reports to See Student Activity
  1072. Learn@Illinois Moodle - Choosing a Student Response Tool
  1073. SCS Microanalysis Lab Status
  1074. How do I map a printer?
  1075. Skype for Business, Questions about charges
  1076. Learn@Illinois Moodle - Importing Content from an Old Course Site
  1077. Endpoint Services, Munki, Adobe Remote Update Manager (RUM)
  1078. Learn@Illinois Moodle - Student - Changing your Notification Preferences
  1079. EWS Labs, Installing Optional Software
  1080. Amazon Web Services, PHP Sessions
  1081. Lon-Capa "Shibboleth Error" displayed when accessing embedded videos
  1082. Adobe Sign - Are there any guides and tutorials?
  1083. Vetstar - Referral Lab Procedure / Test Code Addition
  1084. ClassTech, Software Request
  1085. Endpoint Security, Malwarebytes Remediation for CrowdStrike, Prerequisites [Campus login required]
  1086. SHIELD FAQ - Who sees the patient's results?
  1087. ClassTech, Troubleshooting, iPads & Tablets
  1088. Qualys, Generating Vulnerability Reports [Campus login required]
  1089. SHIELD FAQ - What other information is being shared with Illinois Department of Public Health (IDPH)?
  1090. SHIELD FAQ - Has there been any indication of virus spread at other collection sites?
  1091. SHIELD FAQ - Are masks required in testing locations?
  1092. SHIELD FAQ - How reliable is the covidSHIELD test?
  1093. Endpoint Services, Munki, Computer Labs Policy & Best Practices
  1094. 2FA - How to set default device & automatic authentication method [Campus login required]
  1095. University Bursar - How can I make an international payment?
  1096. SHIELD FAQ - How much saliva does a person need to produce for a covidSHIELD test?
  1097. Help Desk, Tech Support Referral Resources
  1098. Office 365, Email, Exchange, Can I convert a distribution group to a shared mailbox?
  1099. Cybersecurity, Logging Practices for Application Developers
  1100. Email, Spam Control, How to request an End User Digest
  1101. Email, Spam Control, How to stop daily digests or blank digests
  1102. Identity Management, Active Directory, How to Change Display Name for Faculty/Staff
  1103. Email, Spam Control, How to change Personal Spam Policies
  1104. Campus Mailing Lists, Add moderators or owners
  1105. Illinois Compass 2g, Canvas, Requesting Guest Access
  1106. Endpoint Security, CrowdStrike, Manual Installation and Uninstallation
  1107. Standard Operating Procedure for Thermogravimetric Analysis
  1108. Zoom, Audio Issues
  1109. Illinois Directory, Profile Editor
  1110. Visualization
  1111. Email, Encryption of email messages
  1112. Learn@Illinois Moodle - Manually Exporting your Course from Moodle to Canvas
  1113. University Bursar - How do I receive my student account refund?
  1114. Campuswire, Course Communication Tool
  1115. SANDI - Send Reports to Clients, rDVM, etc.
  1116. NMR-Instructional Handouts and Tools [Campus login required]
  1117. NMR-Data Backup and Storage Policies [Campus login required]
  1118. NMR-Data Access and Backup [Campus login required]
  1119. NMR-UI600 [Campus login required]
  1120. NMR-UI500NB [Campus login required]
  1121. NMR-VXR500 [Campus login required]
  1122. NMR-Terms of Agreement for Solid-State NMR Users [Campus login required]
  1123. NMR-Request for Spectrometer Time form [Campus login required]
  1124. Obtaining and Installing NMR Software
  1125. Technology Enhanced Classrooms, Natural History Building 2079
  1126. Illinois Compass 2g, Canvas@Illinois, McGraw, Cengage, Wiley, Pearson, MacMillan online materials
  1127. AITS Service Desk - Contacting Us
  1128. Teams Slow Performance
  1129. Digital Signage, Creating new templates in Content Manager Desktop
  1130. Digital Signage, Changing License Activation from Legacy to Cloud on a Content Player
  1131. EWS Labs, Requesting EWS Software
  1132. Banner - (9) Navigation Guide
  1133. NMR-VNS750NB [Campus login required]
  1134. NMR Rate Table [Campus login required]
  1135. Banner Workflow Student Grade Change Request
  1136. Webstore, Purchasing an Apple App
  1137. KB User's Guide - Documents Tab - Document Style Guidelines
  1138. NetID - How do I request a new External Affiliate status?
  1139. Endpoint Security, CrowdStrike, Quarantined Files [Campus login required]
  1140. Illinois Contract System (iCS) - Error: Unable to process sign-on
  1141. Remote access to ChBE computer labs
  1142. TeamDynamix - How to Embed Bomgar (BeyondTrust) into TDX ticket
  1143. GitHub Shared Service - How Do I Add and Remove Users to a GitHub Organization? [Campus login required]
  1144. AITS, EDDIE, Enterprise Data Delivery Information Environment
  1145. College of FAA: Faculty / Staff Printing: Music
  1146. College of FAA: Faculty / Staff Printing: Dance
  1147. Zoom, What is Zoom?
  1148. Technology Services Cellular, Wi-Fi Calling
  1149. WebStore, Extended Security Updates ESU Windows 7 and Windows Server 2008R2
  1150. AV Tools Preventative Maintenance - Filters
  1151. AV Tools Preventative Maintenance - Audio
  1152. AV Tools Preventative Maintenance - Firmware
  1153. Security, Copyright Information and Blocked for Infringement
  1154. Outlook - Calendar - Sharing your Outlook calendar
  1155. Unix/Linux Command-line Interface Tutorial
  1156. Endpoint Services, Workspace ONE, Enrolling Devices into Workspace ONE
  1157. Zoom - webinar license in ACES
  1158. Oracle - How do you change your Oracle database password?
  1159. Statements - generate statements with CFOPs across Orgs
  1160. Wireless Presentation Devices - Apple TV Gen 4 Setup
  1161. FAQs: SCS Online Ordering (Reaction)
  1162. Tableau File Management, Naming and Version Control
  1163. Outlook - Adding a Shared Email
  1164. iCS - Service Desk Triage Instructions
  1165. Security, System Login Banner
  1166. TeamDynamix - Why am I not receiving email notifications from TeamDynamix?
  1167. Email, Unauthenticated SMTP for campus printers, web services, etc.
  1168. Banner - How can I receive my official transcripts/grade history, if there's no preferred Email address?
  1169. Banner - How do I check my financial aid status?
  1170. Tableau - Where can I get a license?
  1171. KnowledgeBase - Universal Guiding Principles for KB Partners
  1172. EndPoint Backup, CrashPlan, Purchasing Licenses from TechServices
  1173. CrashPlan/Code42, Overview, Features, Management & Requirements
  1174. Identity Management, Deactivation, Services available after Graduation
  1175. Endpoint Services, Apple Enterprise Connect, What is Apple Enterprise Connect?
  1176. Adobe Sign - How do I sign an electronic document?
  1177. Qualys, Modify Notification Options
  1178. Learn@Illinois Moodle - Student Help
  1179. KnowledgeBase - Subscribe to Changes
  1180. Technology Services, COVID-19 Response, Technical Resources
  1181. Campus Mailing Lists, Subscribe to or unsubscribe from a mail list
  1182. How to Copy and Paste a FormBuilder Form
  1183. TeamDynamix, Overview of the TDNext Desktop
  1184. Guests, Information for short-term network access
  1185. Safer Illinois, Viewing your Test Results
  1186. Digital Signage, Brief Glossary of FWi/Digital Signage Terminology
  1187. Digital Signage, Deploying Content
  1188. Kaltura, Deleted media from Illinois media space
  1189. Kaltura, Trim, Copy, or Create a Clip of a video
  1190. Kaltura, Unwanted users added to media
  1191. Kaltura, Deleting media
  1192. Kaltura, Adding slides to media
  1193. Kaltura, Creating and using playlists in MediaSpace for faculty and staff
  1194. Kaltura, Channel creation
  1195. Kaltura, Toggle comments on and off
  1196. Kaltura, Add a Caption file
  1197. Kaltura, Difference between playlists and channels
  1198. Kaltura, File types
  1199. Kaltura, File size and quality
  1200. Service, Captioning Media