1. Online tools, Best practices and FAQs
  2. 2FA, No password, 2FA device, or bank account on file
  3. Kaltura, Using Personal Capture
  4. Security, Vulnerability Scanning Program, General Information
  5. NetID Claim, How to Claim for Students
  6. Kaltura, Uploading media
  7. Security, 3rd-party SSL certificate services, guidance and usage
  8. NetID, Annual NetID Password Expiration
  9. UIUC AnyWare: Overview
  10. Illinois Compass 2g, Canvas, How to request a new space or check status of request
  11. U of I Box, Getting Started
  12. Office 365, Email, Exchange, Mobile Devices with Exchange
  13. Privacy & Cybersecurity, Employee Email Auto-forwarding, Disallow by Policy Effort FAQ
  14. Technology Services, No Change Periods
  15. Technology Services Printing, Overview
  16. VPN, CISCO AnyConnect, Installation Instructions Splash Page
  17. Help Desk, What department Help Desks are available?
  18. Email, Active Directory, How to Change Preferred Name for Students
  19. ATLAS Financial Commitments - Homepage
  20. ClassTech, Equipment List
  21. IT Pros, Mailing lists, tools, and regular events for campus IT professionals
  22. Skype for Business, General Information
  23. Remote Desktop, Enabling and using the Remote Desktop Gateway
  24. Endpoint Services, What Is Endpoint Services?
  25. ATLAS Exam Attendance - Homepage
  26. Technology Services Endpoint Services (EPS) Portal
  27. College of FAA: Departmental Printing Overview
  28. Office 365, Microsoft Teams
  29. 2FA - 2-Factor authentication topics [Campus login required]
  30. Enterprise Applications - How to Request Access
  31. Technology Services Wi-Fi Help Portal Page - Start Here
  32. Active Directory, Group Policy, not working after MS16-072 applied
  33. Cybersecurity, Emergency Incident, Contacting Security
  34. FormBuilder - Homepage
  35. ATLAS Gradebook - Homepage
  36. ATLAS VacSick - Homepage
  37. ATLAS Directory
  38. ATLAS Scheduler
  39. Technology Services, Zoom Changelog
  40. EWS Labs, Printing, Printing to an EWS printer with your own computer
  41. Illinois Compass 2g, Canvas, Request a Space for a Registrar-Affiliated Course (Detailed)
  42. SSL Certificates, Certificate Service
  43. Adobe Sign - What is Adobe Sign and how do I use it at the University of Illinois?
  44. Zoom, Password Protect Previously Scheduled Meetings
  45. PIE, How do I use publish.illinois.edu?
  46. EWS Labs, EWS Lab software
  47. Office 365, Gmail, Email, Exchange, Where do I log in?
  48. Privacy & Cybersecurity: Authorized Illinois Email (DMARC) Effort FAQ
  49. Shibboleth, What is it?
  50. Cybersecurity, Phishing Attacks from IRS Lookalike
  51. Enterprise Applications - System Requirements
  52. FormBuilder - What is FormBuilder?
  53. Technology Enhanced Classrooms, Building List
  54. EWS Labs, Printing and refund policies
  55. Technology Services, Virtual Private Networking (VPN) Changelog
  56. Endpoint Security, Malwarebytes Remediation for CrowdStrike, What is Malwarebytes Remediation for CrowdStrike?
  57. X-Ray Lab Service Rates
  58. ATLAS Web Framework V2- Research Areas
  59. ATLAS Web Framework V2- Content Page
  60. Endpoint Services, WSUS, What is Windows Server Update Services?
  61. ATLAS Framework Breakout Sessions
  62. ATLAS Web Framework V2- Hero Image
  63. EWS, Remote Access
  64. ATLAS Web Framework - Website Tutorials
  65. Creating a Webtools Skin
  66. Microsoft 365, How do I undo the allow my organization to manage my account?
  67. Endpoint Services, Workspace ONE, What is Workspace ONE / AirWatch?
  68. Cell Media Facility Cost of Services
  69. College of FAA: Mac OS X - Adding a Networked Print Queue (LPD)
  70. Machine Shop Rates
  71. X-ray Lab Software Information
  72. X-ray Crystallography Links
  73. University help desk contact information
  74. Endpoint Services, Munki, What is Multi-Tenant Munki?
  75. Email, Spam Control, Still receiving email from someone on Block List
  76. Endpoint Security, CrowdStrike, What is CrowdStrike?
  77. Web Browsers - Popup Blockers
  78. College of FAA: Mac OS X - Adding a Networked Print Queue (SMB)
  79. College of FAA: Windows - Adding a Networked printer
  80. Windows 8 and 10- Finding the IP Number and MAC Address of a Network Card
  81. Cloud, Cloud-based storage solutions for campus
  82. Endpoint Services, What is MECM?
  83. Cybersecurity, Reporting and responding to compromised websites, servers, services, applications, solutions, and other assets
  84. U of I Box, Logging in to Box services
  85. ATLAS Web Framework V2- Adding Associated Documents
  86. ATLAS Web Framework V2- Paragraph Types
  87. 2FA - How do I know if I have Duo Push configured?
  88. START myResearch - What do I do if I receive this error: You do not have access to any documents?
  89. Zoom, License Eligibility, Why do I only have Zoom 'Basic' Access?
  90. Skype for Business, Exchange delegates automatically appear in Skype for Business but do not have delegate abilities
  91. Banner - Already Have a Valid Enterprise Session
  92. Ferpa: Why don't I have access after taking the training?
  93. Chart: If our faculty use CFOPs from another unit for their appointments, they will not be included in the COA and they will have to enter them manually when doing the appointment?
  94. WebStore, SPSS warns, You do not have the correct administrator privileges
  95. SHIELD FAQ - I have already had COVID-19, should I still get tested?
  96. KnowledgeBase - Do you have a reference guide for the KB?
  98. Illinois Directory, Can I have two email addresses in my Illinois Directory entry?
  99. Do you have any spare computer equipment that I could have or purchase?
  100. cPanel, Who can have a website on web.illinois.edu?
  101. Security, Is it possible to have access to system logs?
  102. University Bursar - Why do I have a hold on my account?
  103. SHIELD FAQ - If I receive a positive test result from the covidSHIELD test, do I have to go and receive another test from another provider?
  104. SHIELD FAQ - Children are known to have low viral loads, does the covidSHIELD test identify infections in children and adults with low viral loads?
  105. Endpoint Services, Munki, What do I do if Multi-Tenant Munki doesn't have software I need?
  106. Banner - How do I Email my class? What if I have a Problem/Question?
  107. University Bursar - Can I cancel the UI-Pay Payment Plan once I have enrolled?
  108. University Bursar - Why have I been charged multiple times for tuition and fees?
  109. Banner - FZIGITD - I have Problems/Questions about Banner page FZIGITD
  110. Zoom, How do I start or schedule a Zoom Meeting?
  111. Elemental Analysis Method for CHN via CHN/O/S Elemental Analyzer CHN440
  112. Records and Information Management FAQs
  113. Networking, Iris Scenarios: Port Security - Restricting Port Access to Specific MAC Addresses
  114. 2FA, Frequently Asked Questions (FAQ) [Campus login required]
  115. Technology Services Wi-Fi Help Portal-Troubleshooting
  116. Endpoint Security, CrowdStrike FAQ
  117. Zoom, Configuring Breakout Rooms
  118. Zoom, Students, Getting Started
  119. Learn@Illinois Moodle - Moodle to Canvas Equivalency Chart
  120. 2FA, Temporary Passcode [Campus login required]
  121. Identity Management, Tools, Cerebro Overview
  122. Tableau - Information for publishers
  123. U of I Box, Box Terms of Service
  124. Tutorial - Unix/Linux Primer
  125. VPN, Frequently Asked Questions
  126. Zoom, Resource (Service) Accounts
  127. College of FAA: PaperCut: Paid Printing in FAA Labs
  128. Skype for Business, Setting Options for Skype Meetings using Outlook
  129. Client Services Support, Remote Work IT Guidelines
  130. Technology Services Wi-Fi Help Portal-Illinois Faculty, Staff and Students-IOT
  131. Private Browsing
  132. Adobe Creative Cloud
  133. Shibboleth, Establishing Your Service in the I-Trust Federation
  134. Amazon Web Services, VPC Guide for Illinois
  135. Learn@Illinois Moodle - Managing Permissions with Roles
  136. U of I Box, Protecting High Risk Data with Box High Risk Data Folders [Campus login required]
  137. Technology Services Printing, User Credits and Alternate Billing
  138. Help Desk, Hola VPN, How to Remove Wi-Fi Security Blocks
  139. Networking, Lens API Quick Start Guide
  140. HRFE - New hires deletes
  141. Echo 360 - Engagement and Analytics Metrics Defined
  142. SCS Clusters
  143. Microsoft 365, Licensing and Functionality, FAQ and Information
  144. 2FA, How to Set Up? [Campus login required]
  145. Identity Management, Changing your NetID
  146. Zoom, Event Hosting, Planning your event
  147. Windows 10 Audio Troubleshooting Guide
  148. NetID Change, Merging multiple NetIDs
  149. Common Display Connections
  150. Remote Access, Turning your mobile phone into a wireless hotspot for your computer
  151. cPanel, SSH, SCP, and SFTP access
  152. Elemental Analysis Method for Halide via Oxygen Combustion Flask and/or Ion Selective Electrode (ISE)
  153. Kaltura, Adding collaborators
  154. How to Edit and Manage your Engineering Course Website on courses.engr.illinois.edu
  155. Zoom, Best Practices for Meetings
  156. cPanel, Suggestions for Class instructors
  157. ACES Online Instruction Tutorials and Materials - This document is a work-in-progress.
  158. cPanel, Backup and restore of your website
  159. Illini-Alert, FAQ
  160. ATLAS FormBuilder - How to Accept/Enable Payment
  161. ATLAS Directory - Edit User Profile
  162. Security, Cybersecurity Training and Awareness Overview
  163. Safer Illinois for iOS and Android
  164. Lecture Capture, Equipped Rooms
  165. Echo360 - Student Guide for Echo360
  166. CUBEX Drug Dispensing Cabinet
  167. Locations and Availability in Salesforce Advisor Link (SAL)
  168. University of Illinois System - Enterprise Login Troubleshooting by Relationship
  169. Zoom, FAQ
  170. Cell Phones, Procedures
  171. Scanning Records - Should I Scan?
  172. 2FA, Enroll a new phone/new phone number
  173. Email, Moving Your Email to Another Service
  174. Office 365 Desktop App Access
  175. Skype for Business, Voicemail Messages, Greetings, and Settings
  176. Microsoft 365, Licensing and Functionality
  177. U of I Box, Accounts, Personal and Enterprise Account Conflict
  178. Illinois Compass 2g, i>clicker
  179. PaperCut - Using the Xerox Copiers in CLSL A114, CLSL 131, and RAL 15
  180. NetID Claim, Employees, UI New Hire
  181. Endpoint Security, CrowdStrike, Prevention Policies
  182. Endpoint Services, MECM, Device Collection Membership Best Practices [Campus login required]
  183. Shibboleth, Setting up a Service Provider
  184. Office 365, FAQs for UIUC Microsoft products
  185. Standard Operating Procedure for Crystal Mounting, Centering, Unit Cell Determination, Data Collection, and Integration on the DUO
  186. How to use the Digital Signage (Plasma) Portal App
  187. Linux Shells
  188. NetID Center, How do I change my NetID Password?
  189. Slow computer? IT can help!
  190. Qualys, Run Scheduled Vulnerability Scans [Campus login required]
  191. Gies Alumni - What to Expect and Prepare for
  192. Illinois Compass 2g, Course Roles
  193. How to use the Groups tool in the my.engr portal
  194. Enterprise Mode (Windows) - DIY Configuration of IE 11 to Run In Enterprise Mode
  195. Siebel Center - Event Planning
  196. Shibboleth, Multi-university configuration
  197. NetID Claim, Deactivated, Returning, and Uni High students
  198. 2FA, Authentication methods & devices [Campus login required]
  199. U of I Box, Direct links, embedded images, and anonymous file sharing
  200. Technology Services Printing, Accounts and Balances
  201. Information about devices managed by Engineering IT
  202. ATLAS FormBuilder - Text Merge Formatting (Advanced Users)
  203. Skype for Business, Joining a meeting
  204. SMD: How do I create a new SMD Message?
  205. Using Your Lync Phone
  206. Help Desk, FAQs for Remote Campus
  207. ACES Digital Signage: Create and Deploy Content
  208. Endpoint Security, CrowdStrike, Management Models [Campus login required]
  209. Team Dynamix, How Do I Use the People App?
  210. Skype for Business, IP Phone Installation and Login
  211. LinkedIn Learning, Getting Started
  212. Pinnacle, Information on Skype for Business (VoIP), Response Groups, Role-based Accounts, and Common-Area Phones
  213. Ability LMS - Interacting with Post-Course Workflow
  214. Ability LMS - Interacting with Online Courses
  215. AV Tools Preventative Maintenance - Photos
  216. Linux Command Quick Reference
  217. uAchieve/Darwin - Overview [Campus login required]
  218. Digital Signage, Sharing Content & Size/Dimensions
  219. Kaltura, Publishing media to media space
  220. Kaltura, Known Issues
  221. Kaltura, Making a Video Public
  222. Zoom, Updating Display Name
  223. Policies and Procedures for Access Requests in the Siebel Center
  224. Zoom, Sign In Requirements
  225. VPN, CISCO AnyConnect, About VPN Profiles
  226. ATLAS Time Card - How to Send Emails
  227. 2FA, How do I enroll in 2-Factor Authentication from off campus? [Campus login required]
  228. Safer Illinois: Quarantine and Isolation
  229. VTH Medical Records Fax Info & Troubleshooting
  230. GSLB, Global Service Load Balancing
  231. Skype for Business, Conference Calls, Outside Callers Joining Meetings
  232. Options for upgrading end-of-life Windows 7 computers
  233. Engineering College Printing
  234. Email, Google Apps @ Illinois, Frequently Asked Questions (FAQs) for Faculty, Staff, and Graduate Students
  235. Illinois Compass 2g, Request a Space for a Registrar-Affiliated Course (Detailed)
  236. Illinois Compass 2g, Request a Space for a Registrar-Affiliated Course (Detailed)
  237. PIE, Combating Comment Spam
  238. Networking, Contacts Database, How do I add remove or change info in CDB?
  239. ATLAS Financial Commitments - Add New Commitment
  240. ATLAS Directory - Initial Profile Setup
  241. ATLAS Gradebook - Adding a point total category
  242. Tableau Production: Customer Alert for a known issue
  243. WebStore, Microsoft 2019 Product release
  244. Office 365, Email, Exchange accounts
  245. ITC SOP - TA Affinity Low Volume Microcalorimeter
  246. Tech Services Endpoint Services, MECM Certificate Audit and Reporting
  247. Canvas, About Turnitin
  248. Web Hosting, RSO Ownership Transfer Procedure
  249. Email, Missing Emails
  250. 2FA, Activate Duo Mobile for Your Device [Campus login required]
  251. Endpoint Security, CrowdStrike, Roles [Campus login required]
  252. ClassTech, Mersive Solstice Configuration for IT Pros
  253. CS VM Farm
  254. Google Groups, Anesthesia "White Board"
  255. Echo 360 - Getting a Video's Public or Embeddable Link
  256. Echo 360 - Viewing Your Student Dashboard
  257. Understanding the Echo360 Instructor's Class List
  258. Learn@Illinois Moodle - Using the Tiny MCE Text Editor
  259. Learn@Illinois Moodle - Using the Atto HTML Text Editor
  260. What is Engineering Linux?
  261. Email, Spam Control, Requesting a New End User Digest
  262. Email, Spam Control, FAQ
  263. Shibboleth, Authorization and Shibboleth
  264. NMR-New User Training Booklet-page1 [Campus login required]
  265. SANDI - Client & Patient Setup
  266. Standard Operating Procedure for Powder Diffraction Experiments on the DUO
  267. Identity Management, Leaving Campus for Faculty and Staff
  268. Endpoint Services, Adobe Creative Cloud 2021, 2020, and 2019
  269. MITS South: Canned Responses For Support For Devices From Surplus
  270. Office 365, Email, Creating a Resource or Group Mailbox
  271. Oracle - Client Modification for OneID Authentication [Campus login required]
  272. Lecture Capture, Manual recorders
  273. Kaltura, Bulk upload of multiple files
  274. TeamDynamix, Tracking Tickets with the My Work Application
  275. How to Create a Purchase Request in Reaction
  276. ICS, Lab reservations
  277. Office 365, Email, Exchange, Viewing Another and Sharing Your or Non-person calendar via Outlook Web Access (OWA)
  278. Zoom, Instructors, Recommended Default Settings
  279. TeamDynamix, Glossary of Terms
  280. SFB Contact Center, Account Requests for New Agents or Supervisors
  281. Zoom - Signing in via SSO (Required)
  282. Learn@Illinois Moodle - Importing Grades Using a Spreadsheet
  283. Discontinued Usage of Proctorio After Summer 2021 Term
  284. Cisco VPN Start before logon - Tutorial
  285. Skype for Business, Share your desktop or a program
  286. Zoom - Hosts - Changing user authentication settings for Zoom meetings
  287. Skype for Business, Installing on iOS, Android, and macOS
  288. Vetstar - Client Communications Screen
  289. OLAP - Connection Instructions [Campus login required]
  290. Office 365, Adding Box folders to Microsoft Teams
  291. Vetstar - VDL Diagnostic Test Requisition Function
  292. Illinois Compass 2g, Viewing the course roster
  293. WebStore, Adobe Creative Cloud 2019 Software Release
  294. Digital Signage, Exporting PowerPoint to Video
  295. Digital Signage, Using duration in FWi Content Manager
  296. 2FA, Authenticating without network access
  297. Office 365, Email, Exchange, Outlook, Add a second account to Outlook
  298. Qualtrics: Creating an account in the College of ACES site license
  299. Skype for Business, Private Lines
  300. Office365 Licensing
  301. Learn@Illinois Moodle - Using i>clicker for Instructors
  302. Learn@Illinois Moodle - Changing the Correct Answer to a Quiz Question
  303. SFB Contact Center, Accessing Call Recordings
  304. VPN, Connection issues when connecting over IPv6
  305. Networking, Firewall, Group Planning Worksheet IPv4
  306. Tableau - What service is provided?
  307. Bomgar – How to Start a Remote Session and elevate privileges with Bomgar Representative Console
  308. Security, Unauthorized use of accounts
  309. Networking, Illinois Research Network information for IT pros
  310. Endpoint Services, Munki, Manifests
  311. SLB, Server Load Balancing
  312. Records Storage Options - Departmental Records Storage
  313. How do I get a course website
  314. AppWorx - Password
  315. cPanel, How to create a MySQL database on cPanel
  316. cPanel, My web site isn't displaying
  317. Skype for Business, Control access to your presence information in Skype for Business
  318. Skype for Business, Missing or duplicate contacts
  319. ATLAS FormBuilder - Maximum registrants for period and waitlist features
  320. Security, Data Classification
  321. Illinois Compass 2g, SafeAssign
  322. ATLAS Gradebook - Multiple assignment import scores
  323. ATLAS TimeCard– Administrator Options
  324. Adobe - Creative Cloud - General
  325. WebStore, Adobe Creative Cloud Enterprise ID FAQ
  326. Kaltura, Creating a Channel Playlist
  327. Unable to Log into Computer with New NetID Password
  328. Connecting to ACES Shared Drives
  329. Kaltura, My Media
  330. Zoom, Recording to cloud or Illinois Media Space
  331. Endpoint Services, MECM - Stand-alone task sequence
  332. Kaltura, Captioning Tools
  333. Scientific Software Program
  334. Office 365, Daily Briefing Email
  335. Technology Services, Munki Changelog
  336. Office 365, Microsoft Teams Room System Setup
  337. Tutorial - Quantum Chemistry - pKa Estimations using Gaussian
  338. Tutorial - Protein-ligand docking with MOE
  339. Introduction to molecular mechanics with MOE: Why does GFP need a beta-barrel shell?
  340. UIUC AnyWare - General Purpose Machine and Graphics Enabled Desktop - Saving, Uploading, and Downloading Files with OneDrive
  341. Siebel Center Printers, Copiers, Scanners, Plotters (Poster printer)
  342. Identity Management, Sponsored NetIDs
  343. Learn@Illinois Moodle - Student - Installing and Logging in to the Moodle Mobile App for Android
  344. Learn@Illinois Moodle - Using i>clicker for Students
  345. 2FA - Set up non-university Email address to receive temporary passcode [Campus login required]
  346. Illinois Compass 2g, Canvas, Roster Uploads, Course Available
  347. GitHub SAML Setup [Campus login required]
  348. Canvas, Cannot open a file
  349. Endpoint Services, Munki, Munki v5
  350. Echo360 - Downloading Content from a Class
  351. cPanel, Suggestions for Class Students
  352. VPN, CISCO AnyConnect, Uninstalling Previous VPN Clients
  353. Learn@Illinois Moodle - Changing your Course Format
  354. Learn@Illinois Moodle - Setting up the Gradebook Using Points
  355. TDX Time Reporting Instructions
  356. Kaltura, Scheduling a video to publish in the future
  357. Qualys, Access for Vulnerability Scanning and Reporting [Campus login required]
  358. Skype for Business, How to create a role based account
  359. Skype for Business, Login Troubleshooting Steps
  360. 2FA, Adding a Device to Duo [Campus login required]
  361. Canvas, Manually Export Your Course from Blackboard (Illinois Compass2g)
  362. Active Directory, Account Locked after password reset
  363. The Flexible Work Program, Campus Resources
  364. Webstore, Microsoft software activation on computers not connected to the UI network
  365. Endpoint Security, CrowdStrike, Security Best Practices [Campus login required]
  366. University of Illinois System - Unable to log into Enterprise with NetID/password
  367. Zoom at Gies College of Business
  368. Safer Illinois, Testing Eligibility and Information
  369. Office 365, Email, Exchange, How to request an Exchange account
  370. Enterprise Self Service, Ordering Transcripts
  371. How do I Create an Incident Ticket in TDNext?
  372. Adobe Sign - What are the known issues and troubleshooting tips?
  373. Kaltura, Tagging media
  374. Adobe Sign - Are there any tips for Group Admins for managing and creating groups?
  375. myIllini (Admitted Students) - Unable to View Financial Aid Award from myIllini
  376. EU GDRP Cookie Settings
  377. College of FAA: Mac OS X - Print Job "On Hold (Authentication required)"
  378. Travel Request App - Approvers
  379. Windows - Checking for Windows Updates
  380. Tech Services, Service Management Office, SSL Certificate Best Practices
  381. NetID Center, Set and modify your recovery options
  382. Scanning Records - Documenting Scanning Processes & Preparing to Scan
  383. Transferring Records to Archives
  384. What is Records and Information Management?
  385. Records and Information Management Glossary
  386. 2FA, Why You Need 2FA and FAQ
  387. Skype for Business, Voicemail for role-based accounts
  388. Zoom, Event Hosting for University of Illinois Attendees with Guest Speakers
  389. Vetstar - Creating a New Client / Owner Account
  390. PIE, Maximizing your storage space
  391. Campus Mailing Lists, Unwanted Mail Policy
  392. Learn@Illinois Moodle - Dropping the Lowest Score
  393. Office 365, Basic Guide and FAQ
  394. Office 365, Email, Configuring the Outlook App for Android and iOS
  395. Skype for Business, Participate in Online Meetings with Skype for Business Web App
  396. Learn@Illinois Moodle - Student - Installing and Logging in to the Moodle Mobile App for iPhone
  397. Learn@Illinois Moodle - Student - Logging in to your Course Site
  398. Endpoint Services, Munki, Repository Structure
  399. Identity Management, Staff, NetID transfer from another campus
  400. NetID, Undergraduate to Graduate Transition
  401. SmartVue Freezer Alarms
  402. Add an additional Email account to Outlook Client or Web Access
  403. Linux Software Modules
  404. Client Services Support, Windows Updates through MECM
  405. START myResearch - What to do if I find incorrect data displayed in Kuali Coeus?
  406. Webstore, Order shipment not received
  407. Webstore, How to access downloads for previous WebStore purchases
  408. AV Troubleshooting Guide
  409. Tableau - Is there a "Guest" user account that can be used for the University of Illinois?
  410. Email, Spam Control, Digest, Forbidden Error when attempting to modify options
  411. Illinois Compass 2g, Problems viewing files in Illinois Compass 2g
  412. Endpoint Services, Munki, Multi-Tenant Munki Portal
  413. Email, Undeliverable recipient when sending email error
  414. Illinois Compass 2g, Creating Group Assignments
  415. ATLAS Web Framework - Drupal formatting toolbar
  416. ATLAS Gradebook - Getting Started
  417. Banner Administrative Pages - Query Only message in notification center
  418. Chart: What do we need to setup a new unit with Chart? What are the roles in the app?
  419. Zoom Video Conferencing
  420. Event Attendance - How to Take Attendance for a New Event
  421. cPanel, Getting access and setting permissions
  422. ACF: How to use Mersive Solstice for Screen Sharing
  423. cPanel, Understanding cPanel
  424. Subversion - Version Control Software Overview
  425. Gradrecs: Can you help explain the sharing settings for Notes and Documents?
  426. Banner Self-Service - Error: There is no person record setup for your UIN
  427. ATLAS Reporting - Glossary for First-Year Retention Study of LAS New Freshmen
  428. Networking, Iris Scenarios: Search and Sort Tools
  429. Networking, Lens API, RESTful LENS API Object Types
  430. FormBuilder - How to Reconcile Check Payments
  431. ATLAS Exam Attendance - Testing your card scanner
  432. Campus Mailing Lists, Guidelines
  433. Networking, Iris Scenarios: Working with Jacks
  434. ATLAS Gradebook - Scaling an assignment
  435. ATLAS Gradebook - Adding assignment category
  436. Adobe Sign - Send Page
  437. ACES Building Mailing Lists - Mail Codes
  438. Adobe Creative Cloud - Apps Panel Access Denied
  439. WebStore, Adobe Creative Cloud University-Wide Access for Students
  440. WebStore, Adobe Creative Cloud Desktop App Trouble and other Issues
  441. WebStore, Error: 0xC004F035 The software licensing service reported that the computer could not be activate with a Volume license key
  442. University of Illinois, General LTI Integrations
  443. Zoom, Meeting limited to 40 minutes?
  444. ClassTech, Troubleshooting, Laptop Display (HDMI & VGA)
  445. ClassTech, Troubleshooting, USB
  446. Email - (Employees) Managing University Addresses
  447. Computer Science Course Room Access at Siebel Center
  448. Security, Policy, Access to employee's email/files/folders by someone other than employee
  449. ClassTech, Mersive Solstice, How to Use
  450. Email, Massmail, General Information & Troubleshooting
  451. Zoom, Logging In
  452. Learn@Illinois Moodle - Workshop Activity
  453. Skype for Business, Adding a Picture to Your Profile
  454. W223 Turner Hall - Using the Audio/Video Equipment
  455. Student Technology Program, Overview and Student Resources
  456. Tutorial - Introduction to Quantum Chemistry with Spartan
  457. Tutorial - Quantum Chemistry with Gaussian using GaussView
  458. Tutorial - Quantum Chemistry - Determining the pKa of Simple Molecules Using Gaussian 2016
  459. KB User's Guide - Documents Tab - How to Create a Document
  460. Security Compliance, Electronic Data, Disk, SSD, or Other Storage Device Disposal
  461. Technology Loan Program, Overview
  462. Facilities, Contacts, OnSite Consulting
  463. Learn@Illinois Moodle - Using UI Quick Quiz Entry
  464. Kaltura, Instructors, Video quizzing
  465. WebStore, Credit Card Being Billed for Adobe Creative Cloud Subscription
  466. WebStore, LabVIEW software expiring or activation
  467. Skype for Business, Call Voicemail option not showing up
  468. NMR-Connecting to the NMR Data Server [Campus login required]
  469. Siebel Center Elock Guide
  470. Requesting administrative (sudo) access on Engineering IT Linux systems
  471. Learn@Illinois Moodle - Quiz Activity
  472. Canvas, Create and Use Self-Enroll URL in Your Course
  473. ECHO 360 - Viewing and Posting Questions During Class
  474. Echo360 - Downloading Content from your Library
  475. ECHO 360 - Viewing Classes and Presentations
  476. ECHO 360 - Viewing Instructor Library Content Details
  477. ECHO 360 - Taking Notes and Asking Questions
  478. ECHO 360 - Viewing Content in the Classroom (for Instructors)
  479. New to Campus, Recommended Computer Configurations
  480. How do I add a printer in CSL?
  481. Illinois Compass 2g, Temporary guest accounts for Illinois Compass or Canvas using Active Directory
  482. How do I connect to a network drive or file share?
  483. SSL Certificates, Generating SSL Certificates with the InCommon console
  484. SHIELD FAQ - What are the possible test results one could receive from the covidSHIELD test?
  485. Email, Spam Control, URL defense, re-writing
  486. Email, Spam Control, Changing Daily Digest Preferences
  487. Email, Spam Control, Viewing Your Whole Quarantine
  488. Email, Spam Control, Overview of Spam Control
  489. Endpoint Services, MECM, Configure MECM Endpoint Protection
  490. Endpoint Services, Munki, Erase-and-Install Workflow
  491. Vetstar - Medical Record Documentation (Visit Report, Image Uploads, SOAP Notes, etc.)
  492. 2FA - What is 2-Factor Authentication? [Campus login required]
  493. Active Directory, How to tell if your computer is joined to an Active Directory
  494. Standard Operating Procedure for Powder Diffraction on Rigaku MiniFlex 600
  495. Tips for Unit Security Contacts and Superusers on how to create, maintain & troubleshoot the time approval routing queue in Banner [Campus login required]
  496. Microsoft Teams
  497. Vetstar - Ordering Imaging Studies using the Radiology Information System (RIS)
  498. Endpoint Services, Munki, Updating Adobe Deployments
  499. Office 365, Microsoft Teams Adding Guests
  500. Webstore, Adobe Enterprise Sign In
  501. Enterprise Mode (Windows) - Configure IE 11 to Run Websites that Require Certain Compatibility Mode Settings
  502. LabCheck Instructions
  503. College of FAA: Printing With PaperCut
  504. Technology Services Wi-Fi Help Portal-Illinois Faculty, Staff and Students-Chromebook
  505. Skype for Business, Supported Devices and Equipment
  506. How Do I Set Up the Tickets Desktop in TDNext?
  507. Leaving Campus, When are accounts deactivated for non-registered students or those who didn't graduate?
  508. How Do I View Ticket Details in TDNext?
  509. cPanel, How to install WordPress on cPanel
  510. Kaltura, Add Video to a Test in Illinois Compass
  511. Kaltura, Make a video available for downloading
  512. Kaltura, Roster for a Media Space channel
  513. Kaltura, Embed code doesn't appear for media I own
  514. TeamDynamix, How do I Search and Filter Tickets in TDNext?
  515. Desktops and Laptops - Windows - Re-activating Windows at Home
  516. System Login - "You are Already Logged in" Message?
  517. CA Service Desk Manager - How do you create a New Ticket?
  518. Storage Policy - Home Directories
  519. Payroll Time Approval Security Access Setup and Troubleshooting Guide [Campus login required]
  520. SCS Chemical Inventory - Program Protocols and Procedures
  521. End of Life Operating System Exception Request Procedure
  522. Phishing and Spam - What to do with Suspicious Emails
  523. Technology Services at FAA Remote Desktop – Mac to Mac
  524. College of FAA: Understanding Illinois Desktop and Laptop Standards
  525. College of FAA: Managed Software Center - Munki
  526. Software Center - General
  527. Reaction - Who To Contact
  528. Skype for Business, Set up a meeting in Outlook
  529. Adobe Sign - Manage Page
  530. Adobe Sign - Editing/Review Page
  531. Skype for Business, Set Phones options
  532. Email, Spam Control, How to report a spam or phishing email
  533. cPanel, Using Cron
  534. Manage images on LAS Digital Signs
  535. Vetstar - Entering Charges
  536. Technology Services Printing, Double/Single Sided
  537. Office 365, Group Expiration Policy
  538. Zoom, Education vs Basic Accounts
  539. ATLAS Time Card - How To Clock In
  540. Zoom - Attendees - Meeting requires authentication to join
  541. Shibboleth, Urbana-specific configuration
  542. Endpoint Services, MECM Software Inventory
  543. Payroll Time Approver Proxy Setup Instructions [Campus login required]
  544. Endpoint Security, CrowdStrike, Migrating Endpoints to a Different CrowdStrike Instance via Munki & MECM
  545. Email, How to set up email redirection
  546. Zoom, Updating your Desktop Client
  547. Digital Signage. Adding a Content Player to FWi Content Manager
  548. Office 365, Email, Exchange, How is the Global Address Book updated?
  549. Endpoint Services, Munki, What software is provided?
  550. Home and Shared Drives
  551. Effective Email Communication & Organization Strategies
  552. Records Disposal
  553. Records Management - Planning a Move
  554. Preparing Records for Storage
  555. Endpoint Services, MECM, Requesting and applying drivers
  556. Authorization Manager, Managing Groups and Folders
  557. Records Storage Options - RIMS Storage Facility
  558. 2FA - Can you set up an alias account? [Campus login required]
  559. Identity Management, Exchange Email after Retirement
  560. College Main Line
  561. Vetstar - Registering a Patient
  562. Illinois Compass 2g, Tips and Information
  563. Learn@Illinois Moodle - Adding Extra Credit
  564. Email, Spam Control, How to get service for departmental email servers
  565. Learn@Illinois Moodle - Questionnaire Activity
  566. Learn@Illinois Moodle - Blocks Help
  567. Learn@Illinois Moodle - Student - Using Illinois Media Space for Audio or Video Recording
  568. Learn@Illinois Moodle - Understanding UI Quick Quiz Entry Templates
  569. Tableau- Quick tips [Campus login required]
  570. Client Services Support, Printers, Connecting to printers on CSSPRINT1
  571. SFB Contact Center, Accessing Reporting
  572. Learn@Illinois Moodle - Deducting Points from a Student's Final Grade
  573. Learn@Illinois Moodle - Student - Submitting an Illinois Media Space (IMS) Assignment
  574. Zoom, Accessibility and Usability
  575. ATLAS VacSick - View and approve employee reports
  576. Endpoint Services, Munki, What are the details of the CSV file used for adding endpoints to Multi-Tenant Munki?
  577. Endpoint Services, MECM, BitLocker Full Disk Encryption, Setting up on Windows
  578. Skype for Business, Get Started on iOS
  579. Shibboleth, Login page asking to release data to access some websites
  580. Identity Management, Deactivation, Information for students studying abroad
  581. Shibboleth, Logging out of individual web applications with Shibboleth
  582. Illinois Directory, How to suppress or unsuppress student information
  583. Shibboleth, For IT Pros: Understanding Shibboleth Terms
  584. Online Fax service - RightFax
  585. Vetstar - New Outside Lab Setup Request Procedures
  586. Bomgar - How to Request Access
  587. Endpoint Services, MECM, USMT (User State Migration Tool)
  588. Banner Administrative Forms - PEAFACT - New rank record issue
  589. Illinois Compass 2g, Student turning in a video for an Assignment
  590. Adobe Creative Cloud - Subscription Renewal
  591. Webstore, Eligibility requirements for Purchases
  592. Webstore, Using both the Group and Concurrent license for Matlab
  593. Banner - Requisition - Commodity Problem
  594. KnowledgeBase - Measuring KB usage with Google Analytics
  595. Banner - Error - Attention Null
  596. AV Troubleshooting - Projector Not Starting Up or Not Displaying Content
  597. Mobius View - Login Instructions
  598. Skype for Business, Adding a Delegate
  599. Campus Mailing Lists, Owner Duties
  600. Remote to your work computer from home
  601. Classtech, Troubleshooting, Microphone Volume
  602. Networking, Firewall, Vulnerable Networking Ports Blocked
  603. Illinois Compass 2g, Allowing additional time on a test
  604. Illinois Compass 2g, Dropped student still has access to class (for faculty)
  605. Illinois Compass 2g, Handling SafeAssign errors
  606. Illinois Compass 2g, Direct Submit
  607. Skype for Business, Conferencing Dial-in Numbers and Web App
  608. Illinois Compass 2g, Student App
  609. Email, Spam Control, URL defense re-writing frequently asked questions
  610. Networking, Firewall, Mostly Closed + Remote Administration Group Details
  611. Skype for Business, Troubleshooting for Response Groups
  612. LinkedIn Learning: Account Upgrade Error
  613. Endpoint Services, Munki, Installing Microsoft Office 365/2019
  614. cPanel, Creating a new account
  615. SSL Certificates, OSX Installation Info for SSL Certificates
  616. Event Attendance - Set up for iCard Scanner
  617. How to add an Engineering printer on Windows
  618. University property tags (PTags)
  619. Options for delaying updates and reboots on Windows devices managed by Engineering IT
  620. Email, Google Apps @ Illinois, Resolving Conflicting Accounts
  621. LinkedIn Learning, Signing In
  622. ATLAS Web Framework V2 - Spotlight
  623. cPanel, How to get a custom domain
  624. Office 365, Email, Exchange, Leaving or Deprovisioning
  625. Office 365, Email, Exchange, Understanding Room and Equipment (Resource) Mailboxes in Exchange
  626. Tableau - Dashboard visualization standards
  627. PIE, Adding users
  628. ATLAS Scheduler – View and Address Conflicts
  629. Enterprise Data Warehouse (EDW) - Password reset error
  630. cPanel, How to Host a NodeJS Application
  631. EDDIE/Web Intelligence rich client - Getting access to Help Desk data for reporting purposes
  632. ATLAS Time Card - How To Get A Totals Report (and export to Excel)
  633. Office 365, Email, Exchange, Outlook synchronization permission error
  634. Passwords, Setting Strong Passwords
  635. Event Attendance - How to Add an Administrator to an Event
  636. Oracle Client and ODBC Facts and Information [Campus login required]
  637. NetID Expiration Process for Each Campus
  638. EDDIE/Web Intelligence Rich Client - Breaks
  639. EDDIE - Scheduling Enhancements
  640. PIE, Inserting images using Flickr
  641. cPanel, "An installation already exists" error
  642. cPanel, Softaculous Drupal installation does not include install.php
  643. cPanel, How to restrict access to your website to campus IP spaces
  644. cPanel, How to install Drupal on cPanel
  645. Virtual Hosting, Veeam Backup Self-Service Portal
  646. Banner - Finance - Journal Voucher - Approval Process - How Does it Work?
  647. Amazon Web Services, Recursive DNS Guide for Illinois
  648. Kaltura, Shared Repositories
  649. Skype for Business, Call quality issues
  650. Skype for Business, Video Conferencing Attendees Don't Stay in Lobby Before Conference
  651. Skype for Business, Can't transfer calls, agent anonymity work around
  652. VPN, Off-Campus Customers
  653. ATLAS FormBuilder - How to Copy and Paste a Question
  654. Appointments: Do supervisors need access to the Appointments system?
  655. Email_Aliases: What is the process to adding a mail domain?
  656. FormBuilder - Manage Form Responses - How to Run a Report
  657. ATLAS FormBuilder - "Unauthorized" screen after form submission
  658. HR2 Account - How to Obtain and Manage HR2 Accounts
  659. ATLAS Web Framework – Fancy Page
  660. Oracle - Support for Oracle Products at the University of Illinois
  661. Illinois Compass 2g, Space Types
  662. Illinois Compass 2g, Grade Center
  663. ATLAS Gradebook - iClicker import
  664. ATLAS Financial Commitments - Permissions explained and other key concepts
  665. ATLAS Financial Commitments - Add User to Commitment Group
  666. ATLAS Exam Attendance - Proctoring an Exam Session
  667. ATLAS Exam Attendance - Adding a course
  668. ATLAS TimeCard – Group Managers Options
  669. UIUC Mathematics Email Migration - Pine Questions
  670. ATLAS Gradebook - Importing scores with "Name, Assignment, Score" format
  671. ATLAS Gradebook - Summing scores in an assignment category
  672. ATLAS Gradebook - Adding instructor to section
  673. SANDI - Features & Fixes Release Notes
  674. Help Desk, Help Desk Tools Access Program
  675. Learn@Illinois Moodle - Gradebook Help
  676. Webstore, FAST3, Training Policies
  677. WebStore, MATLAB Activation Key Error #7000
  678. Outlook - Calendar - Adding an Unshared Calendar & Free/Busy Settings
  679. WebStore, What should I do if I receive "Well, this is embarrassing...when trying to make a WebStore purchase.
  680. Purchasing: What are the different roles in Purchasing?
  681. MacOSx - Remote Connecting to a Windows Computer
  682. Outlook - Adding a Shared Email
  683. Windows 10 - Keyboard Shortcuts
  684. EWS Labs, Remote access to your EWS Windows home directory
  685. Skype for Business, Response Group and Active Directory Group Membership Updates
  686. Kaltura, YouTube media
  687. Learn@Illinois Moodle - Zoom Activity
  688. Kaltura, Record a Zoom meeting with two feeds
  689. EWS Labs, Resetting Gnome / Firefox settings
  690. EWS Labs, Account Policy
  691. Instructor Tools
  692. EWS Labs, Printing, AirPrint
  693. EWS Labs, Remote access to your EWS Linux home directory
  694. Instructor Checklist - Engineering IT - Fall 2021
  695. EWS Labs, Home Directory Disk Quota
  696. ClassTech, Troubleshooting, Document Camera
  697. PIE, Plugins and Features
  698. Canvas Enrollment Status and Management
  699. Kaltura, Channel settings
  700. SANDI - New Module Development Overview and Worklist
  701. ICS, Approving and Releasing your Print Job
  702. Service issues and outages - system status page
  703. Banner - No "Faculty & Advisor Services" tab displayed
  704. Pinnacle, Quick Start Guide for Submitting Service Requests
  705. Tableau - What is a Tableau Data Extract (TDE)?
  706. Zoom, Issues receiving verification emails
  707. RT - Forward email from Outlook to RT with requestor assigned [Campus login required]
  708. Endpoint Security, Malwarebytes Remediation for CrowdStrike, How to Scan
  709. EWS Labs, Remote Access, Connecting to EWS Linux with FastX
  710. Kaltura, Obtaining embed code or link for media
  711. Learn@Illinois Moodle - Using the Quiz Activity as a Lecture
  712. Event Attendance - How to Start a Secure Kiosk Session
  713. Learn@Illinois Moodle - Surveying your Students
  714. Zoom, How to Change Zoom Portals
  715. Skype for Business, Graduate Students
  716. Email, Configuring Authenticated Email using a vendor DKIM record
  717. W121 Turner Hall - Using the Audio/Video Equipment
  718. RStudio Cloud @ Illinois, Getting Started
  719. Tutorials
  720. Tutorial - Basics of membrane-protein interactions using molecular dynamics with NAMD, VMD, and CHARMM-GUI
  721. Tutorial - Quantum Chemistry - Intro to Gaussian Part II
  722. Tutorial - Quantum Chemistry - Intro to Gaussian I
  723. Endpoint Security, CrowdStrike, Getting Started with CrowdStrike
  724. VPN, CISCO AnyConnect, Installing for iPhone, iPad, and iPod Touch
  725. Siebel Center Hours and E-Lock Requests
  726. Tutorial - Quantum Chemistry - Simulating Vibrationally-resolved Electronic Spectra Using Gaussian
  727. Wireless, Finding your device's MAC address
  728. Vetstar - Client / Patient Account Lookup and Home Screen Overview
  729. Endpoint Services, Workspace ONE, What is the Device Enrollment Program (Apple DEP)?
  730. VPN, CISCO AnyConnect, Installing Cisco AnyConnect VPN for Mac OS
  731. ACF: Remote Desktop Service - Connecting with OSX
  732. ACF: Remote Desktop Service - Connecting with Windows
  733. Kaltura, Add a video to Canvas
  734. Learn@Illinois Moodle - Student - Managing Missing Pages in OU Wiki
  735. Directory - adding Auxiliary users
  736. VPN, Cisco AnyConnect, Installing VPN on other operating systems
  737. Learn@Illinois Moodle - Attendance Activity
  738. University Bursar - How can I request a credit for a refundable fee?
  739. SANDI - Volunteering to be a VTH SANDI Health Information System Tester
  740. Webstore, Navigating a Webstore Offer
  741. Endpoint Services, Java, Oracle Java 8 Licensing
  742. iBuy, General Information and Help
  743. 2FA - Getting started with Duo [Campus login required]
  744. Siebel Center E-Lock Access through Class Tools
  745. Office 365, Email, Exchange, Global Address List, Remove / Hide address from the GAL
  746. Using SCS mail-enabled personnel groups
  747. Canvas Course Template Info for Sub-Account Admins
  748. Office 365, Email, Exchange, Outlook Message Encryption and Certificates
  749. Google Apps @ Illinois, Importing Google Takeout email into personal Gmail account
  750. Email, Spam Control, How to setup spam filtering for departmental or non-person aliases
  751. Vetstar - Deletion of Charges
  752. Illinois Compass 2g, Canvas, IDOT
  753. Illinois Compass 2g, Canvas, Instructors, How to delete, edit, rename or adjust rosters for a space request
  754. Office 365, Email, Exchange, Distribution Groups, How to request a mail-enabled Exchange Distribution group
  755. Echo 360 - Monitoring Q&A Discussion from within a Classroom
  756. ECHO 360 - Reviewing a Past Class
  757. ECHO 360 - Searching Across a Section
  758. ECHO 360 - Viewing Course/Section Analytics
  759. Using Classroom Tools
  760. Echo 360 - Editing a Presentation
  761. Echo360: Adding Interactive Slides to a Presentation
  762. Echo360 - Instructor Guide for Echo360
  763. Getting Started with Lecture Capture
  764. Cybersecurity, Preventing and Detecting Secret Leaks in GitHub
  765. University Bursar - How can I make an international payment?
  766. Cybersecurity, Example Development Standards
  767. Learn@Illinois Moodle - Creating Subgroups
  768. Learn@Illinois Moodle - Student - Embedding Audio or Video from Illinois Media Space
  769. Networking, Firewall, Service Participation
  770. Banner - Is there an FAQ regarding Banner?
  771. PRZM - "Error 500" when logging into UI staff dashboard
  772. Skype for Business, Contact Card, Incorrect Account Information Is Displayed
  773. Email, Spam Control, Understanding Your End User Digest
  774. Email, Spam Control, How to release a message from quarantine or digest
  775. Digital Signage, Troubleshooting (Post-Enterprise Upgrade)
  776. Skype for Business, E911 General Information
  777. Endpoint Security, CrowdStrike, Installation via Munki & MECM
  778. Endpoint Services, MECM, Identify Windows Endpoints by Operating System
  779. Endpoint Services, MECM, Content Distribution Best Practices
  780. KB User's Guide - Documents Tab - Identifying Broken Hyperlinks on your KB documents
  781. TeamDynamix - Transfer Hub overview and instructions
  782. HR Front-End - End of the Year Issue with Position Data
  783. Skype for Business, Minimum Client Versions Required
  784. VTH New Hire Health Information System Orientation Instructions
  785. SANDI - Communications Log
  786. NMR-A Guide to the SCS NMR Lab [Campus login required]
  787. Identity Management, Affiliations, Student NetIDs and Roles [Campus login required]
  788. Learn@Illinois Moodle - Instructor Help
  789. Remote Access to PACS, RaptorMed, Q-Pulse, SlideHosting, VADDS and Vetstar
  790. AITS Service Desk - Additional Support Info
  791. Office 365, Outlook for Windows, Add shared mailbox
  792. Civil Service Timesheet Info - WEBTime Entry Instructions (Non-Exempt Employees)
  793. Office 365, Admin Approval when adding email to mobile device
  794. College of FAA: How do I Connect To a File Server?
  795. SANDI - Registering a Patient
  796. Ability LMS - Logging into and Navigating the System
  797. How to get help for problems approving/submitting an employee payroll timesheet [Campus login required]
  798. Zoom, Get Add-ins
  799. Vetstar Appointment Scheduler - Create or Edit Existing Template
  800. Endpoint Backup, CrashPlan, How to install CrashPlan Backup Application
  801. TeamDynamix - Why are my tickets not appearing when clicking "view/update" from the email notification?
  802. TeamDynamix, How do I Add Attachments to a Ticket in TDNext?
  803. How Do I Assign Tickets to a Responsible Party in TDNext?
  804. Email, Mailing Lists, Distribution Groups, Group Email accounts and Unit Aliases
  805. Cloud Dashboard, Overview
  806. Google Apps @ Illinois, Disabled or Suspended account
  807. Office 365, Email, New Faculty, Staff, and Graduate Students
  808. Endpoint Services, MECM, Audit application deployments and references
  809. Digital Signage, Using playlists in FWi Content Manager
  810. Digital Signage, Scheduling Content
  811. Kaltura, My History function
  812. Kaltura, Media space player accessibility
  813. Kaltura, Publishing media to a channel
  814. Kaltura, Channel membership
  815. Kaltura, Editing media metadata
  816. Kaltura, MediaSpace Go
  817. Kaltura, Private channel media & permissions
  818. Kaltura, Import Channels
  819. Kaltura, User does not exist error
  820. Access to content in China
  821. Kaltura, Downloading media
  822. Kaltura, Analytics and AdBlockers
  823. Kaltura, Replacing media source
  824. Data Security while Traveling
  825. Leaving the University? Don't forget your data!
  826. SCS Accident and Injury Response
  827. Vetstar - Entering Dispensary Charges & Completing a Prescription Request and Label
  828. Outlook - Outlook is Offline: How to bring it Online
  829. TeamDynamix, How do I update or reassign tickets in a batch?
  830. Banner Administrative Pages error - What is "The account is locked"?
  831. CA Service Desk Manager - How do you get advance info for ticket troubleshooting?
  832. How to find your computer's MAC Address
  833. University Bursar - When and how can I access my IRS Form 1098-T?
  834. Email, Configuring Authenticated Email from a 3rd party using a custom DKIM record [Campus login required]
  835. Banner - Training or Usage Questions
  836. U of I Box
  837. How do I get a custom domain name for my website
  838. Endpoint Services, MECM, Unlock MECM objects
  839. Zoom, Using authentication options to limit access to your virtual event
  840. Skype for Business, Removing stored password with Windows Credential Manager
  841. ATLAS Web Framework - Awards and Award Winners
  842. ATLAS Web Framework V2 - Featured Images
  843. ATLAS Web Framework - Giving Pages
  844. Qualys, Run On-Demand Vulnerability Scans [Campus login required]
  845. Compass 2G - Access & Training
  846. Box Drive - Make Available Offline
  847. Cybersecurity, Gift Card Scams
  848. University Bursar - How can I get a copy of my IRS Form 1098-T for a prior year?
  849. Learn@Illinois Moodle - Highlight Unread Forum Posts
  850. Learn@Illinois Moodle - Rubrics vs. Grading Guides
  851. cPanel, Using the AWS command line
  852. Skype for Business, Changes to Phone Number, Activation, Create, Lync Type, or Calling Policy
  853. Using WordPress to create faculty websites
  854. Endpoint Services, Munki, How to Onboard a Mac to Multi-Tenant Munki
  855. Ticketing System Change - 2020
  856. Skype for Business, Set up and troubleshoot Skype for Business video
  857. International Travel Insurance
  858. Learn@Illinois Moodle - Student - Unable to View Course Site
  859. Siebel Center Conference Rooms
  860. Siebel Center Calendars
  861. SFB Contact Center, Cannot Login to TouchPoint
  862. Endpoint Services, Munki, MunkiAdmin
  863. Endpoint Services, Munki, Managed Software Center
  864. Endpoint Services, Munki, How do I access reporting in Munki?
  865. Illinois Compass2g, File Upload and Storage Limits
  866. Shibboleth, University of Illinois-specific configuration
  867. CS VM Farm - Power on or reset VMs
  868. ClassTech, Skype in the Classroom
  869. GitLab - Creating Projects and Groups
  870. Endpoint Services, MECM, Software Metering
  871. Endpoint Services, Munki, Deploying Privileges.app for Remote Support
  872. Vetstar - Quick Commands
  873. U of I Box, Recover Deleted Files
  874. Skype for Business, Shared Accounts, Voicemail, Change Greeting
  875. Cloud Emailer Service, Configuring use of the Cloud Emailer Service
  876. Email, Spam Control, Blocked for spam error 554 DT
  877. Email, Spam Control, Removing blocked domains from Spam Control
  878. Email, Spam Control, Returned email from messages I never sent (email forging, spoofing, backscatter)
  879. Email, Spam Control, False positives or negatives
  880. cPanel, Using Shibboleth to control who can see your website
  881. Digital Signage, FWi Store
  882. Digital Signage, Deploying to a Digital Sign
  883. Digital Signage, Cannot view properties of locations and/or players
  884. Digital Signage, Creating new templates in Four Winds Interactive versions 5.3 and later
  885. Vetstar - Navigation Tips and Tricks
  886. Illinois Compass 2g, Deploying Tests and Surveys
  887. University Bursar - What is the Returned Check Policy?
  888. Wiki, Macros, HTML and RSS
  889. Microsoft-365, Configure Outlook 2016 for Windows
  890. University Bursar - How do I enroll in direct deposit?
  891. Printer Supply Ordering (Toner, Ribbons, Paper, labels)
  892. 2FA - What is student direct deposit? [Campus login required]
  893. 2FA - What is Remember Me? [Campus login required]
  894. Gradrecs: How to obtain access to Gradrecs
  895. Contact Center Troubleshooting
  896. Zoom, Event Hosting for University of Illinois Attendees only
  897. Zoom, Event Hosting with the General Public
  898. Learn@Illinois Moodle - Groups and Groupings Help
  899. TEM, Resource Page and Support
  900. SSW - How to Install Zoom and Host/Join a Zoom Meeting
  901. Endpoint Security, CrowdStrike, Notification from Security [Campus login required]
  902. SSW - How to Sign in to MIcrosoft Teams
  903. Learn@Illinois Moodle - Setting up the Gradebook Using Percentages
  904. Learn@Illinois Moodle - Using SafeAssign Compass 2g Assignments in Moodle
  905. Learn@Illinois Moodle - Using UI Smart Import
  906. Security, Password Scramble
  907. Skype for Business, Updating Skype for Business Office 365 Versions
  908. Safer Illinois, Exposure Notifications
  909. Skype for Business, Join a Meeting or an Audio or Video Conference Call with Android
  910. MediaSpace - give class roster access to Kaltura channel
  911. Technology Services Printing, Job Retention
  912. Client Services Support, Office 365, Changes from Office 2016
  913. Campus Mailing Lists, Visibility of the List
  914. Zoom, Login Steps on Desktop Client for Meetings
  915. Zoom Vulnerability Message to IT Pros (CCSP)
  916. Echo360 Student Questions
  917. SSL Certificates, Tips for Microsoft IIS Users
  918. SFB Contact Center, Supervised Transfers in TouchPoint to Skype for Business users or outside numbers
  919. AuthMan, Sync Groups to Active Directory
  920. Tech Services Endpoint Services, MECM, Resolve failed 'Install Application' task sequence step
  921. Networking, Firewall, The Network Tree IPv4
  922. AITS Architecture Committee Domain Name Guidelines [Campus login required]
  923. Endpoint Services, MECM, Windows 7 to Windows 10 upgrade strategy for MECM endpoints [Campus login required]
  924. Endpoint Services, MECM, How to access MECM reports
  925. Skype for Business, IP Phones, Configuration and Installation, Certificate Web Service error
  926. Electronic Directory, Editing a Group Alias
  927. Identity Management, Deactivation, Why was my account deactivated or disabled when I switched from student to staff member?
  928. NetID Center, Customer steps after receiving password token
  929. i-card, How do I create a UIN?
  930. VPN, CISCO AnyConnect VPN introduction
  931. SitePublish Website Support
  932. System HR Services, How to access your W-2
  933. Wiki, Attaching files
  934. Forms, 1098-T
  935. Endpoint Security, CrowdStrike, OS Feature Manager and Reduced Functionality Mode
  936. VPN, CISCO AnyConnect, IPv6 notes
  937. Application Manager (AppWorx) - How do I install the client for MacOS? [Campus login required]
  938. Office 365, Microsoft Teams Training
  939. WebStore, Setting a persistent hostname on a Mac that uses DHCP
  940. RightFax - Fax Services
  941. Dual Monitors at Home with Remote Computer
  942. Desktops and Laptops - Windows - Restart Prompt from "Your IT department"
  943. Webtools - Official University of Illinois Branded Signature
  944. ACES Email Lists - Manage subscribers
  945. Virtual Machine Hosting Service
  946. Tableau - Where do I go for assistance?
  947. WebStore, Installing MS Project and MS Visio along side MS Office 365 Pro Plus
  948. Webstore, Refund Policy
  949. Webstore, Purchase not Found In Order History
  950. Banner - State Clearinghouse - Problems/Questions
  951. Banner - Journal Voucher - How to Find out if it Posted
  952. Webstore, Microsoft Desktop Package for IT Pros
  953. Webstore, Changes to the Autodesk software license
  954. WebStore, Unit purchase information detail within Banner
  955. Banner Administrative Pages - What are the system requirements?
  956. U of I Box, Active Directory Group Sync
  957. Banner - PEAR - Documentation/Job Aids on Protected Email Attachment Repository
  958. AV Troubleshooting - Monitor not powering on
  959. AV Troubleshooting - Laptop Not Displaying
  960. AV Troubleshooting - HDCP Problems, Laptop displays only a green screen to the projector
  961. AV Troubleshooting - Problems with Program/Content Audio
  962. Technology Services Printing, Checking Illini Cash balance
  963. Technology Services Printing, Print Refunds, Billing
  964. Office 365, Office Software Installation / Activation / Troubleshooting
  965. Skype for Business, Set up and test audio
  966. Contact Center software off-campus
  967. U of I Box, Service
  968. Skype for Business, Windows Client Installation
  969. RightFax, FAQ
  970. Networking, Windows, Locating the Active Directory Computer Name
  971. Security Camera Notification Requirements
  972. Networking, Remote Desktop Gateway Service
  973. Shibboleth, Federating with external vendors
  974. Networking, Firewall, Mostly Open + UI Group Details
  975. Networking, Firewall, Mostly Closed + UI Group Details
  976. Networking, Firewall, Mostly Closed + Remote Administration + UI Group Details
  977. Illinois Compass 2g, Adding multimedia files
  978. Illinois Compass 2g, Creating Blogs
  979. Illinois Compass 2g, Creating content items
  980. Illinois Compass 2g, Copying course content after an Illinois Compass space has already been built
  981. Endpoint Services, Munki, Licensed Applications Best Practices
  982. Active Directory, UIN data for faculty, staff and students
  983. Active Directory, MemberOf Access
  984. SFB Contact Center, Rates for Contact Center Service
  985. Campus Mailing Lists, Bounce rate too high
  986. U of I Box, Email Notifications
  987. Networking, Lens, API Calling Context Parameters
  988. Networking, Firewall, Mostly Open Group Details
  989. Networking, Firewall Mostly Closed Group Details
  990. Networking, Firewall, Powers of Two
  991. U of I Box, NetID or name change
  992. Skype for Business, Make and receive a video call
  993. Skype for Business, Manage Settings for Android App
  994. U of I Box, Accessing Box in China
  995. Client Services Support, AITS VPN Connection (Windows)
  996. Kaltura, Shibboleth error when trying to access videos on a mobile device
  997. Email, Exchange, Mobile Device Remote Wipe and Admin Access
  998. Office 365, Email, Exchange, Email address not registered or more than one person has the same email address
  999. Skype for Business, E911 FAQ
  1000. Help Desk, CITL Process for Non-Degree Student Registration
  1001. KnowledgeBase - Do you want your own KnowledgeBase for your department?
  1002. Office 365, Email, Exchange, Setting up Pine or Alpine
  1003. Business Objects - EDDIE - Unable to log in or disabled account
  1004. ATLAS Scheduler - Print Classroom Schedule
  1005. ATLAS Scheduler - Block Off a Room
  1006. ATLAS Scheduler – Create Calendars
  1007. ATLAS Scheduler - Manage Global User Permissions
  1008. Skype for Business, Exchange, and AD Accounts for Extra Help
  1009. Skype for Business, Minimizing Charges for Outside Callers in a Conference
  1010. ATLAS Time Card - How To View Your Own Time Entries
  1011. ATLAS Time Card - How to Add a New Unofficial Position
  1012. ATLAS Time Card - How to Add a New Official Position
  1013. Skype for Business, Set Skype for Business Meetings options
  1014. Event Attendance - How to Add a New Course Term
  1015. PIE, Using a custom domain
  1016. Event Attendance - How to Add an Administrator to a Group
  1017. Security - Mediease - Account Locked
  1018. EDDIE/Web Intelligence Rich Client - Shared Elements
  1019. Room LAC 243
  1020. PIE, Embed Webtools Calendar
  1021. Bomgar – How to Start a Remote Session with Bomgar Web Rep Console
  1022. ACES Digital Signage: Getting Started (Start here!)
  1023. EDDIE - UR_FIGL_College_MultiFund_Management_Report - Information
  1024. cPanel, error logging in with Safari
  1025. VPN, Security Benefits
  1026. Illinois Compass 2g, Creating Single Groups
  1027. Virtual Hosting, Backup Service
  1028. Wiki, What are the content retention guidelines for Wiki spaces?
  1029. cPanel, How to manage MySQL databases on cPanel
  1030. cPanel, Comparing Illinois cPanel hosting and commercial providers
  1031. Virtual Hosting, Configuring and Using a VMware Server
  1032. Gradrecs: Mass upload of documents
  1033. Ugradrecs: Mass Upload of Documents
  1034. Office 365: Outlook Focused Inbox
  1035. Learn@Illinois Moodle - Using Smart View in Compass 2g to Filter by Section
  1036. EDDIE - Error Logging In
  1037. Illinois Campus Cluster access for ACES Researchers
  1038. ATLAS FormBuilder - How to add content in a confirmation phase
  1039. FormBuilder - How to Create Select List Questions
  1040. FormBuilder - How to Create Checkbox Questions
  1041. Skype for Business, Make and Receive a Video Call
  1042. ATLAS FormBuilder - How to Create a Confirmation Phase
  1043. Vacation: One of our approvers mistakenly "denied" a vacation request instead of "approving" the request. How can I fix this?
  1044. Vacation: I am looking at the Usage Summary in my portal, what is the yellow caution triangle and how do I find what needs to be updated and correct the problem?
  1045. Appointments: What information do we need to setup Appointments for a new unit? What are the roles in Appointments?
  1046. Chart: What is the purpose of the “View Profiles” links?
  1047. Chart: Can I manage / modify CFOPs from other units?
  1048. Inventory: Which tablet and scanner should I use for the mobile Inventory app?
  1049. Gradrecs: How do I view/update the Area Chair list for my units Research Areas?
  1050. SFB Contact Center, Requirements for Agents and Supervisors
  1051. ATLAS Reporting - Glossary for Math Course Sequence Performance and Student Outcome Dashboards
  1052. Skype for Business, Call forwarding and simultaneously ring
  1053. Illinois Compass 2g, Bulk delete columns
  1054. ATLAS FormBuilder - Lifecycle - Trigger Conditions Explained
  1055. ATLAS FormBuilder - How to Create Drop-down Questions
  1056. Illinois Compass 2g, Profiles for Instructors
  1057. ACES Email Lists - Advanced - View Inactive Lists
  1058. ATLAS Scheduler - Setting Up Term Dates
  1059. Illinois Compass 2g, Force completion
  1060. ATLAS Exam Attendance - associate existing course to an official campus course
  1061. ATLAS Directory - Upload Photo / CV
  1062. Illinois Compass 2g, Who has permission to enroll students or add instructors to course spaces?
  1063. FormBuilder - Manage Form Responses - How to Create/Edit Report
  1064. FormBuilder - Form Group Edits - How to Edit Form Group Information: Group Name/Testing Email/Contact Information
  1065. ATLAS Exam Attendance - Testing scanner with noncurrent Mac OS
  1066. ATLAS Exam Attendance - FAQ
  1067. Campus Mailing Lists, Retiree eligibility
  1068. Networking, Lens API, interface_vlan
  1069. Networking, Lens API, password
  1070. VPN, CISCO AnyConnect, How to establish a remote connection with your work computer.
  1071. Networking, Lens, Lens API Frequently Asked Questions
  1072. Networking, Iris Scenarios: Enabling and Disabling Ports
  1073. Networking, Iris Scenarios, Changing a Port from One Network to Another
  1074. ATLAS Exam Attendance - Adding an exam session
  1075. ATLAS Exam Attendance - Adding a course administrator
  1076. UIUC Mathematics Email Migration - Vacation Message
  1077. UIUC Mathematics Email Migration - Continuity
  1078. ATLAS Directory – Adding Attributes
  1079. ATLAS VacSick - Update Banner leave
  1080. Contribute – Connecting and Making Edits
  1081. ATLAS Scheduler Global and Calendar Permissions
  1082. ATLAS Scheduler - Manage Calendar User Permissions
  1083. ATLAS Gradebook - Copying Assignment Scores
  1084. ATLAS Gradebook - Using basic grade calculation formulas
  1085. ATLAS Gradebook - Assigning letter grades
  1086. Argus - Classic - Adding the Server to Client
  1087. Learn@Illinois Moodle - Adding Users
  1088. Learn@Illinois Moodle - Student - Viewing Grades
  1089. WebStore, SAP2000 Error #17, License Not Found
  1090. Windows - Default Apps
  1091. WebStore, Moving your items to a different ArcGIS Online account
  1092. WebStore, Using your data with a WebStore Virtual App
  1093. Webstore, Navigating Your WebStore Order History
  1094. Webstore, Accessing after leaving the University
  1095. Webstore, Purchasing an Apple App
  1096. Webstore, MATLAB installer quits after configuring Microsoft Visual C++ Redistributable
  1097. Web Intelligence Rich Client - "No Business Layer Sent Back From Server" Error
  1098. Tips for Avoiding Phishing, Identity Theft, and other Scams
  1099. Zoom - Checking your Client Version
  1100. Kaltura, Adding chapters to media
  1101. HDFS 206 Portfolio Access
  1102. NMR-UNITY INOVA 500WB NMR System
  1103. EWS Labs, EWS Software Request Policy
  1104. University Bursar - Where is my refund?
  1105. Learn@Illinois Moodle - Student - Inserting an Image
  1106. Online Learning, Campus Learning Management Systems
  1107. Email, Google Apps @ Illinois, Getting Started with Google Apps @ Illinois
  1108. Safer Illinois, Vaccine Data in Safer Illinois
  1109. Learn@Illinois Moodle - Using Log Reports to See Student Activity
  1110. Kaltura, Record lectures on your laptop
  1111. EWS Labs, Advertising on the EWS Lab backgrounds
  1112. EWS Labs, "Logon method not allowed" error message
  1113. EWS Labs, General vs. Departmental
  1114. EWS Labs, Using Android Studio in the EWS Windows Labs
  1115. EWS Labs, Python Virtual Environments for EWS
  1116. EWS Labs, Guest accounts
  1117. EWS Labs, Installing Optional Software
  1118. Banner - Help
  1119. Canvas, Dropped student has access to course space
  1120. ClassTech, Troubleshooting, Resident PC Display
  1121. ATLAS Web Framework - Introduction & list of current departments
  1122. Vetstar - Discharging a Patient
  1123. Adding non-ChBE / Chemistry grads and post-docs to ChBE / Chemistry mailing lists [Campus login required]
  1124. VPN, CISCO AnyConnect, Installing the Cisco AnyConnect VPN on Android, Kindle, Chromebook
  1125. EWS Lab Hours & Locations
  1126. UIUC AnyWare, Uploading and Downloading Files
  1127. Endpoint Security, Malwarebytes Remediation for CrowdStrike, Prerequisites [Campus login required]
  1128. Zoom, What is Zoom?
  1129. Learn@Illinois Moodle - Feedback Activity
  1130. Learn@Illinois Moodle - Making Announcements with the Announcements Forum
  1131. Learn@Illinois Moodle - Adding a YouTube Video via Illinois Media Space
  1132. Learn@Illinois Moodle - Forum Activity
  1133. Learn@Illinois Moodle - Editing Sections
  1134. Learn@Illinois Moodle - Inserting Equations Using the Atto HTML Editor
  1135. Learn@Illinois Moodle - Using Quiz Statistics to Identify Problematic Questions
  1136. Endpoint Services, Munki, Adobe Remote Update Manager (RUM)
  1137. Safer Community, SHIELD CU COVID-19 testing for university family members and visitors
  1138. Office 365, Email, Exchange, Email delivered directly to an Exchange account instead of a forwarding address
  1139. ClassTech, Troubleshooting, Transparency Projector
  1140. Tableau File Management, Naming and Version Control
  1141. Scanning Records - Disposal of Paper Originals
  1142. U of I Box, File Server Migration Guide and FAQs
  1143. Software - Visualization
  1144. Quick Guide to Happy Computing
  1145. Endpoint Security, CrowdStrike, Manual Installation and Uninstallation
  1146. Endpoint Services, Apple Enterprise Connect, What is Apple Enterprise Connect?
  1147. University Bursar - When will I get my refund?
  1148. Vetstar - Research Account Creation Request and Setup
  1149. Zoom, Embedding your Zoom cloud recordings in Illinois Canvas, Compass2g (Blackboard) or Learn@Illinois (Moodle)
  1150. Endpoint Services, Adobe Creative Cloud, Removing Unauthorized Versions
  1151. Dell Data Protection, How to install and uninstall on macOS
  1152. Learn@Illinois Moodle - Grader Report Features
  1153. How do I map a printer?
  1154. Learn@Illinois Moodle - External Tool Activity
  1155. Learn@Illinois Moodle - Student - Undoing Changes in OU Wiki
  1156. Learn@Illinois Moodle - Adding CITL-Recorded Video Lectures to your Course
  1157. Learn@Illinois Moodle - Setting up Choice Activity
  1158. Learn@Illinois Moodle - Chat Activity
  1159. VPN, Configuration for local LAN access
  1160. Learn@Illinois Moodle - Group Choice Activity
  1161. Learn@Illinois Moodle - Connecting with Digication e-Portfolio
  1162. Learn@Illinois Moodle - Autolinking and Preventing Autolinking
  1163. Endpoint Services, Munki, Computer Labs Policy & Best Practices
  1164. Applying the Engineering Course Template to a publish.illinois.edu Website
  1165. WebStore, Applying Authorization Code to AMOS
  1166. WebStore, Mathematica activation key/password combination is not valid error or activation code requested instead of password.
  1167. WebStore, Physical Store
  1168. NetID Center - I forgot my NetID/UIN?
  1169. Campus Mailing Lists, RSO Ownership Transfer Procedure
  1170. U of I Box, Invalid login credentials
  1171. Zoom, How to protect your sessions
  1172. Illinois Compass 2g, Canvas, Students, Best Practices for Taking Online Tests
  1173. Siebel Center Elock Room Scheduling
  1174. Computer Science Graduate Student Access at Siebel Center
  1175. Computer Science Faculty Access at Siebel Center
  1176. Endpoint Services, Munki, 32-bit application support
  1177. Endpoint Services, Apple Enterprise Connect, Getting Connected
  1178. Recommended Teaching Resources and Tools
  1179. BA4 - Budget Accountant - Reporting a Problem
  1180. Illinois Compass 2g, Canvas, Space Request tool asking for course rubric
  1181. Skype for Business, Dialing international
  1182. University Bursar - Why hasn't my financial aid posted to my student account?
  1183. ClassTech, Document Camera Set Ups for Fall 2021
  1184. Adobe Acrobat, Activation Error
  1185. Adobe Creative Cloud Desktop App Issues
  1186. Campus Mailing Lists, Add moderators or owners
  1187. Campus Mailing Lists, Remove moderators or owners
  1188. ECHO 360 - Responding to Questions About Classroom Content
  1189. Adding the Echo360 Tool to Blackboard/Compass 2g Courses
  1190. ECHO 360 - Reviewing your Study Guide
  1191. Echo 360 - Editing Content Details
  1192. Linking the Blackboard/Compass 2g Course to the Echo360 Section
  1193. Adding the Echo360 Tool to Blackboard/Compass 2 Courses
  1194. Uploading a Presentation
  1195. Echo 360 - Enable/Disable Public Links to Content
  1196. Uploading Content to your Library
  1197. ECHO 360 - Sharing Content with other Echo360 Users
  1198. Echo360 - Deleting Content from the Instructor's Library
  1199. Understanding Course and Student Analytics
  1200. Echo360 - Defining Engagement Scores