1. Online tools, Best practices and FAQs
  2. 2FA, No password, 2FA device, or bank account on file
  3. Kaltura, Using Personal Capture
  4. Security, Vulnerability Scanning Program, General Information
  5. NetID Claim, How to Claim for Students
  6. NetID, Annual NetID Password Expiration
  7. Kaltura, Uploading media
  8. Security, 3rd-party SSL certificate services, guidance and usage
  9. UIUC AnyWare: Overview
  10. Illinois Compass 2g, Canvas, How to request a new space or check status of request
  11. U of I Box, Getting Started
  12. ClassTech, Campus Instructional Facility Microphone Issue Fall 2021
  13. Technology Services, No Change Periods
  14. Privacy & Cybersecurity, Faculty and Staff Email Auto-forwarding Retirement FAQ
  15. Office 365, Email, Exchange, Mobile Devices with Exchange
  16. Technology Services Printing, Overview
  17. VPN, CISCO AnyConnect, Installation Instructions Splash Page
  18. Help Desk, What department Help Desks are available?
  19. Email, Active Directory, How to Change Preferred Name for Students
  20. ATLAS Financial Commitments - Homepage
  21. Office 365, Microsoft Teams
  22. Technology Services Wi-Fi Help Portal Page - Start Here
  23. Clearing Browser Cache and Cookies
  24. ClassTech, Equipment List
  25. IT Pros, Mailing lists, tools, and regular events for campus IT professionals
  26. Skype for Business, General Information
  27. Remote Desktop, Enabling and using the Remote Desktop Gateway
  28. Endpoint Services, What Is Endpoint Services?
  29. ATLAS Exam Attendance - Homepage
  30. Technology Services Endpoint Services (EPS) Portal
  31. College of FAA: Departmental Printing Overview
  32. 2FA - 2-Factor authentication topics [Campus login required]
  33. Enterprise Applications - How to Request Access
  34. SSW - Homepage
  35. Active Directory, Group Policy, not working after MS16-072 applied
  36. Cybersecurity, Emergency Incident, Contacting Security
  37. FormBuilder - Homepage
  38. ATLAS Gradebook - Homepage
  39. ATLAS VacSick - Homepage
  40. ATLAS Directory
  41. ATLAS Scheduler
  42. Technology Services, Zoom Changelog
  43. EWS Labs, Printing, Printing to an EWS printer with your own computer
  44. Illinois Compass 2g, Canvas, Request a Space for a Registrar-Affiliated Course (Detailed)
  45. SSL Certificates, Certificate Service
  46. Adobe Sign - What is Adobe Sign and how do I use it at the University of Illinois?
  47. Zoom, Password Protect Previously Scheduled Meetings
  48. PIE, How do I use publish.illinois.edu?
  49. EWS Labs, EWS Lab software
  50. Office 365, Gmail, Email, Exchange, Where do I log in?
  51. Privacy & Cybersecurity: Authorized Illinois Email (DMARC) Effort FAQ
  52. EWS Labs, Printing and refund policies
  53. Shibboleth, What is it?
  54. Cybersecurity, Phishing Attacks from IRS Lookalike
  55. Enterprise Applications - System Requirements
  56. FormBuilder - What is FormBuilder?
  57. Technology Enhanced Classrooms, Building List
  58. Technology Services, Virtual Private Networking (VPN) Changelog
  59. Endpoint Security, Malwarebytes Remediation for CrowdStrike, What is Malwarebytes Remediation for CrowdStrike?
  60. X-Ray Lab Service Rates
  61. ATLAS Web Framework V2- Research Areas
  62. ATLAS Web Framework V2- Content Page
  63. Endpoint Services, WSUS, What is Windows Server Update Services?
  64. ATLAS Framework Breakout Sessions
  65. ATLAS Web Framework V2- Hero Image
  66. Microsoft 365, How do I undo the allow my organization to manage my account?
  67. Cloud, Cloud-based storage solutions for campus
  68. ATLAS Web Framework - Website Tutorials
  69. EWS, Remote Access
  70. Creating a Webtools Skin
  71. Endpoint Services, Workspace ONE, What is Workspace ONE / AirWatch?
  72. Cell Media Facility Cost of Services
  73. College of FAA: Mac OS X - Adding a Networked Print Queue (LPD)
  74. Machine Shop Rates
  75. X-ray Lab Software Information
  76. University help desk contact information
  77. Endpoint Services, Munki, What is Multi-Tenant Munki?
  78. Email, Spam Control, Still receiving email from someone on Block List
  79. Endpoint Security, CrowdStrike, What is CrowdStrike?
  80. Web Browsers - Popup Blockers
  81. College of FAA: Mac OS X - Adding a Networked Print Queue (SMB)
  82. College of FAA: Windows - Adding a Networked printer
  83. Windows 8 and 10- Finding the IP Number and MAC Address of a Network Card
  84. Endpoint Services, What is MECM?
  85. Cybersecurity, Reporting and responding to compromised websites, servers, services, applications, solutions, and other assets
  86. U of I Box, Logging in to Box services
  87. ATLAS Web Framework V2- Adding Associated Documents
  88. ATLAS Web Framework V2- Paragraph Types
  89. FormBuilder - General concepts
  90. 2FA - How do I know if I have Duo Push configured?
  91. START myResearch - What do I do if I receive this error: You do not have access to any documents?
  92. Zoom, License Eligibility, Why do I only have Zoom 'Basic' Access?
  93. Skype for Business, Exchange delegates automatically appear in Skype for Business but do not have delegate abilities
  94. Banner - Already Have a Valid Enterprise Session
  95. Ferpa: Why don't I have access after taking the training?
  96. Chart: If our faculty use CFOPs from another unit for their appointments, they will not be included in the COA and they will have to enter them manually when doing the appointment?
  97. WebStore, SPSS warns, You do not have the correct administrator privileges
  98. SHIELD FAQ - I have already had COVID-19, should I still get tested?
  99. KnowledgeBase - Do you have a reference guide for the KB?
  100. Vetstar - rx error: YOU DO NOT HAVE ACCESS TO THIS FUNCITON
  101. Illinois Directory, Can I have two email addresses in my Illinois Directory entry?
  102. Do you have any spare computer equipment that I could have or purchase?
  103. cPanel, Who can have a website on web.illinois.edu?
  104. Security, Is it possible to have access to system logs?
  105. University Bursar - Why have I been charged multiple times for tuition and fees?
  106. University Bursar - Why do I have a hold on my account?
  107. SHIELD FAQ - If I receive a positive test result from the covidSHIELD test, do I have to go and receive another test from another provider?
  108. SHIELD FAQ - Children are known to have low viral loads, does the covidSHIELD test identify infections in children and adults with low viral loads?
  109. Endpoint Services, Munki, What do I do if Multi-Tenant Munki doesn't have software I need?
  110. Banner - How do I Email my class? What if I have a Problem/Question?
  111. University Bursar - Can I cancel the UI-Pay Payment Plan once I have enrolled?
  112. Banner - FZIGITD - I have Problems/Questions about Banner page FZIGITD
  113. Records and Information Management FAQs
  114. Zoom, How do I start or schedule a Zoom Meeting?
  115. Elemental Analysis Method for CHN via CHN/O/S Elemental Analyzer CHN440
  116. Networking, Iris Scenarios: Port Security - Restricting Port Access to Specific MAC Addresses
  117. 2FA, Frequently Asked Questions (FAQ) [Campus login required]
  118. Technology Services Wi-Fi Help Portal-Troubleshooting
  119. Endpoint Security, CrowdStrike, FAQ
  120. Zoom, Configuring Breakout Rooms
  121. Zoom, Students, Getting Started
  122. Learn@Illinois Moodle - Moodle to Canvas Equivalency Chart
  123. 2FA, Temporary Passcode [Campus login required]
  124. Identity Management, Tools, Cerebro Overview
  125. Tableau - Information for publishers
  126. U of I Box, Box Terms of Service
  127. VPN, Frequently Asked Questions
  128. Tutorial - Unix/Linux Primer
  129. Zoom, Resource (Service) Accounts
  130. College of FAA: PaperCut: Paid Printing in FAA Labs
  131. Skype for Business, Setting Options for Skype Meetings using Outlook
  132. Client Services Support, Remote Work IT Guidelines
  133. Networking, Lens API Quick Start Guide
  134. Microsoft 365, Licensing and Functionality, FAQ and Information
  135. Technology Services Wi-Fi Help Portal-Illinois Faculty, Staff and Students-IOT
  136. Private Browsing
  137. Adobe Creative Cloud
  138. Shibboleth, Establishing Your Service in the I-Trust Federation
  139. Amazon Web Services, VPC Guide for Illinois
  140. Learn@Illinois Moodle - Managing Permissions with Roles
  141. U of I Box, Protecting High Risk Data with Box High Risk Data Folders [Campus login required]
  142. Technology Services Printing, User Credits and Alternate Billing
  143. Help Desk, Hola VPN, How to Remove Wi-Fi Security Blocks
  144. SANDI - Features & Fixes Release Notes
  145. Echo 360 - Engagement and Analytics Metrics Defined
  146. SCS Clusters
  147. 2FA, How to Set Up? [Campus login required]
  148. Identity Management, Changing your NetID
  149. Zoom, Event Hosting, Planning your event
  150. Windows 10 Audio Troubleshooting Guide
  151. NetID Change, Merging multiple NetIDs
  152. Common Display Connections
  153. Remote Access, Turning your mobile phone into a wireless hotspot for your computer
  154. cPanel, SSH, SCP, and SFTP access
  155. Elemental Analysis Method for Halide via Oxygen Combustion Flask and/or Ion Selective Electrode (ISE)
  156. Kaltura, Adding collaborators
  157. How to Edit and Manage your Engineering Course Website on courses.engr.illinois.edu
  158. Zoom, Best Practices for Meetings
  159. cPanel, Suggestions for Class instructors
  160. ACES Online Instruction Tutorials and Materials - This document is a work-in-progress.
  161. cPanel, Backup and restore of your website
  162. Illini-Alert, FAQ
  163. ATLAS FormBuilder - How to Accept/Enable Payment
  164. ATLAS Directory - Edit User Profile
  165. Lecture Capture, Equipped Rooms
  166. Email, Moving Your Email to Another Service
  167. Microsoft 365, Licensing and Functionality
  168. Security, Cybersecurity Training and Awareness Overview
  169. Echo360 - Student Guide for Echo360
  170. CUBEX Drug Dispensing Cabinet
  171. Locations and Availability in Salesforce Advisor Link (SAL)
  172. University of Illinois System - Enterprise Login Troubleshooting by Relationship
  173. Zoom, FAQ
  174. Cell Phones, Procedures
  175. Scanning Records - Should I Scan?
  176. 2FA, Enroll a new phone/new phone number
  177. Office 365 Desktop App Access
  178. Skype for Business, Voicemail Messages, Greetings, and Settings
  179. U of I Box, Accounts, Personal and Enterprise Account Conflict
  180. Illinois Compass 2g, i>clicker
  181. Shibboleth, Setting up a Service Provider
  182. Shibboleth, Multi-university configuration
  183. PaperCut - Using the Xerox Copiers in CLSL A114, CLSL 131, and RAL 15
  184. NetID Claim, Deactivated, Returning, and Uni High students
  185. NetID Center, How do I change my NetID Password?
  186. NetID Claim, Employees, UI New Hire
  187. Endpoint Security, CrowdStrike, Prevention Policies
  188. Endpoint Services, MECM, Device Collection Membership Best Practices [Campus login required]
  189. Office 365, FAQs for UIUC Microsoft products
  190. Standard Operating Procedure for Crystal Mounting, Centering, Unit Cell Determination, Data Collection, and Integration on the DUO
  191. How to use the Digital Signage (Plasma) Portal App
  192. Linux Shells
  193. Slow computer? IT can help!
  194. Qualys, Run Scheduled Vulnerability Scans [Campus login required]
  195. Gies Alumni - What to Expect and Prepare for
  196. Illinois Compass 2g, Course Roles
  197. How to use the Groups tool in the my.engr portal
  198. Enterprise Mode (Windows) - DIY Configuration of IE 11 to Run In Enterprise Mode
  199. Siebel Center - Event Planning
  200. 2FA, Authentication methods & devices [Campus login required]
  201. U of I Box, Direct links, embedded images, and anonymous file sharing
  202. Technology Services Printing, Accounts and Balances
  203. Information about devices managed by Engineering IT
  204. ATLAS FormBuilder - Text Merge Formatting (Advanced Users)
  205. Skype for Business, Joining a meeting
  206. SMD: How do I create a new SMD Message?
  207. Using Your Lync Phone
  208. Pinnacle, Information on Skype for Business (VoIP), Response Groups, Role-based Accounts, and Common-Area Phones
  209. VPN, CISCO AnyConnect, About VPN Profiles
  210. Help Desk, FAQs for Remote Campus
  211. ACES Digital Signage: Create and Deploy Content
  212. Endpoint Security, CrowdStrike, Management Models [Campus login required]
  213. Team Dynamix, How Do I Use the People App?
  214. Skype for Business, IP Phone Installation and Login
  215. LinkedIn Learning, Getting Started
  216. Ability LMS - Interacting with Post-Course Workflow
  217. Ability LMS - Interacting with Online Courses
  218. AV Tools Preventative Maintenance - Photos
  219. Linux Command Quick Reference
  220. uAchieve/Darwin - Overview [Campus login required]
  221. Digital Signage, Sharing Content & Size/Dimensions
  222. Kaltura, Publishing media to media space
  223. Kaltura, Known Issues
  224. Kaltura, Making a Video Public
  225. Zoom, Updating Display Name
  226. Policies and Procedures for Access Requests in the Siebel Center
  227. Zoom, Sign In Requirements
  228. ATLAS Time Card - How to Send Emails
  229. 2FA, How do I enroll in 2-Factor Authentication from off campus? [Campus login required]
  230. Safer Illinois: Quarantine and Isolation
  231. VTH Medical Records Fax Info & Troubleshooting
  232. Skype for Business, Conference Calls, Outside Callers Joining Meetings
  233. Options for upgrading end-of-life Windows 7 computers
  234. Engineering College Printing
  235. Illinois Compass 2g, Request a Space for a Registrar-Affiliated Course (Detailed)
  236. PIE, Combating Comment Spam
  237. Networking, Contacts Database, How do I add remove or change info in CDB?
  238. ATLAS Financial Commitments - Add New Commitment
  239. ATLAS Directory - Initial Profile Setup
  240. ATLAS Gradebook - Adding a point total category
  241. Records Storage Options - Departmental Records Storage
  242. Office 365, Microsoft Teams Adding Guests
  243. Oracle - Client Modification for OneID Authentication [Campus login required]
  244. SLB, Server Load Balancing
  245. Lecture Capture, Manual recorders
  246. ICS, Lab reservations
  247. VPN, Connection issues when connecting over IPv6
  248. Identity Management, Leaving Campus for Faculty and Staff
  249. Canvas, About Turnitin
  250. ClassTech, Mersive Solstice Configuration for IT Pros
  251. What is Engineering Linux?
  252. Office 365, Email, Exchange accounts
  253. 2FA, Why You Need 2FA and FAQ
  254. Zoom - Hosts - Changing user authentication settings for Zoom meetings
  255. Cisco VPN Start before logon - Tutorial
  256. Zoom - Signing in via SSO (Required)
  257. Tableau Production: Customer Alert for a known issue
  258. WebStore, Microsoft 2019 Product release
  259. Tech Services Endpoint Services, MECM Certificate Audit and Reporting
  260. Web Hosting, RSO Ownership Transfer Procedure
  261. Email, Missing Emails
  262. 2FA, Activate Duo Mobile for Your Device [Campus login required]
  263. Endpoint Security, CrowdStrike, Roles [Campus login required]
  264. CS VM Farm
  265. Google Groups, Anesthesia "White Board"
  266. Echo 360 - Getting a Video's Public or Embeddable Link
  267. Echo 360 - Viewing Your Student Dashboard
  268. Understanding the Echo360 Instructor's Class List
  269. Learn@Illinois Moodle - Using the Tiny MCE Text Editor
  270. Learn@Illinois Moodle - Using the Atto HTML Text Editor
  271. Email, Spam Control, Requesting a New End User Digest
  272. Email, Spam Control, FAQ
  273. Shibboleth, Authorization and Shibboleth
  274. NMR-New User Training Booklet-page1 [Campus login required]
  275. SANDI - Client & Patient Setup
  276. Standard Operating Procedure for Powder Diffraction Experiments on the DUO
  277. Endpoint Services, Adobe Creative Cloud 2021, 2020, and 2019
  278. MITS South: Canned Responses For Support For Devices From Surplus
  279. Office 365, Email, Creating a Resource or Group Mailbox
  280. Kaltura, Bulk upload of multiple files
  281. TeamDynamix, Tracking Tickets with the My Work Application
  282. How to Create a Purchase Request in Reaction
  283. Office 365, Email, Exchange, Viewing Another and Sharing Your or Non-person calendar via Outlook Web Access (OWA)
  284. Zoom, Instructors, Recommended Default Settings
  285. TeamDynamix, Glossary of Terms
  286. SFB Contact Center, Account Requests for New Agents or Supervisors
  287. Learn@Illinois Moodle - Importing Grades Using a Spreadsheet
  288. Discontinued Usage of Proctorio After Summer 2021 Term
  289. Skype for Business, Share your desktop or a program
  290. Skype for Business, Installing on iOS, Android, and macOS
  291. Vetstar - Client Communications Screen
  292. OLAP - Connection Instructions [Campus login required]
  293. Office 365, Adding Box folders to Microsoft Teams
  294. Vetstar - VDL Diagnostic Test Requisition Function
  295. Illinois Compass 2g, Viewing the course roster
  296. WebStore, Adobe Creative Cloud 2019 Software Release
  297. Digital Signage, Exporting PowerPoint to Video
  298. Digital Signage, Using duration in FWi Content Manager
  299. 2FA, Authenticating without network access
  300. Office 365, Email, Exchange, Outlook, Add a second account to Outlook
  301. Qualtrics: Creating an account in the College of ACES site license
  302. Skype for Business, Private Lines
  303. Office365 Licensing
  304. Learn@Illinois Moodle - Using i>clicker for Instructors
  305. Learn@Illinois Moodle - Changing the Correct Answer to a Quiz Question
  306. SFB Contact Center, Accessing Call Recordings
  307. Networking, Firewall, Group Planning Worksheet IPv4
  308. Tableau - What service is provided?
  309. Bomgar – How to Start a Remote Session and elevate privileges with Bomgar Representative Console
  310. Security, Unauthorized use of accounts
  311. Networking, Illinois Research Network information for IT pros
  312. Endpoint Services, Munki, Manifests
  313. How do I get a course website
  314. AppWorx - Password
  315. cPanel, How to create a MySQL database on cPanel
  316. cPanel, My web site isn't displaying
  317. Skype for Business, Control access to your presence information in Skype for Business
  318. Skype for Business, Missing or duplicate contacts
  319. ATLAS FormBuilder - Maximum registrants for period and waitlist features
  320. Security, Data Classification
  321. Illinois Compass 2g, SafeAssign
  322. ATLAS Exam Attendance - How to get ATLAS Exam Attendance for your courses
  323. ATLAS Gradebook - Multiple assignment import scores
  324. ATLAS TimeCard– Administrator Options
  325. Help Desk, Restricting technology access for testing noncompliance COVID-19
  326. What is Records and Information Management?
  327. Campus-Supported Phone Devices
  328. VPN, CISCO AnyConnect, Uninstalling Previous VPN Clients
  329. Endpoint Services, Munki, Munki v5
  330. Identity Management, Sponsored NetIDs
  331. Email, Google Apps @ Illinois, Frequently Asked Questions (FAQs) for Faculty, Staff, and Graduate Students
  332. Office 365, Email, Configuring the Outlook App for Android and iOS
  333. Scientific Software Program
  334. Windows - Checking for Windows Updates
  335. Adobe Sign - What are the known issues and troubleshooting tips?
  336. Adobe - Creative Cloud - General
  337. WebStore, Adobe Creative Cloud Enterprise ID FAQ
  338. Kaltura, Creating a Channel Playlist
  339. Unable to Log into Computer with New NetID Password
  340. Connecting to ACES Shared Drives
  341. Kaltura, My Media
  342. Zoom, Recording to cloud or Illinois Media Space
  343. Endpoint Services, MECM - Stand-alone task sequence
  344. Kaltura, Captioning Tools
  345. Office 365, Daily Briefing Email
  346. Technology Services, Munki Changelog
  347. Office 365, Microsoft Teams Room System Setup
  348. Tutorial - Quantum Chemistry - pKa Estimations using Gaussian
  349. Tutorial - Protein-ligand docking with MOE
  350. Introduction to molecular mechanics with MOE: Why does GFP need a beta-barrel shell?
  351. UIUC AnyWare - General Purpose Machine and Graphics Enabled Desktop - Saving, Uploading, and Downloading Files with OneDrive
  352. Siebel Center Printers, Copiers, Scanners, Plotters (Poster printer)
  353. Learn@Illinois Moodle - Student - Installing and Logging in to the Moodle Mobile App for Android
  354. Learn@Illinois Moodle - Using i>clicker for Students
  355. 2FA - Set up non-university Email address to receive temporary passcode [Campus login required]
  356. Illinois Compass 2g, Canvas, Roster Uploads, Course Available
  357. GitHub SAML Setup [Campus login required]
  358. Canvas, Cannot open a file
  359. Echo360 - Downloading Content from a Class
  360. cPanel, Suggestions for Class Students
  361. Learn@Illinois Moodle - Changing your Course Format
  362. Learn@Illinois Moodle - Setting up the Gradebook Using Points
  363. TDX Time Reporting Instructions
  364. Kaltura, Scheduling a video to publish in the future
  365. Qualys, Access for Vulnerability Scanning and Reporting [Campus login required]
  366. Skype for Business, How to create a role based account
  367. Skype for Business, Login Troubleshooting Steps
  368. 2FA, Adding a Device to Duo [Campus login required]
  369. Canvas, Manually Export Your Course from Blackboard (Illinois Compass2g)
  370. Active Directory, Account Locked after password reset
  371. The Flexible Work Program, Campus Resources
  372. Webstore, Microsoft software activation on computers not connected to the UI network
  373. Endpoint Security, CrowdStrike, Security Best Practices [Campus login required]
  374. University of Illinois System - Unable to log into Enterprise with NetID/password
  375. Zoom at Gies College of Business
  376. Safer Illinois, Testing Eligibility and Information
  377. Office 365, Email, Exchange, How to request an Exchange account
  378. Enterprise Self Service, Ordering Transcripts
  379. How do I Create an Incident Ticket in TDNext?
  380. Kaltura, Tagging media
  381. Adobe Sign - Are there any tips for Group Admins for managing and creating groups?
  382. myIllini (Admitted Students) - Unable to View Financial Aid Award from myIllini
  383. EU GDRP Cookie Settings
  384. College of FAA: Mac OS X - Print Job "On Hold (Authentication required)"
  385. Travel Request App - Approvers
  386. Tech Services, Service Management Office, SSL Certificate Best Practices
  387. NetID Center, Set and modify your recovery options
  388. Scanning Records - Documenting Scanning Processes & Preparing to Scan
  389. Transferring Records to Archives
  390. Records and Information Management Glossary
  391. Skype for Business, Voicemail for role-based accounts
  392. Zoom, Event Hosting for University of Illinois Attendees with Guest Speakers
  393. Vetstar - Creating a New Client / Owner Account
  394. PIE, Maximizing your storage space
  395. Campus Mailing Lists, Unwanted Mail Policy
  396. Learn@Illinois Moodle - Dropping the Lowest Score
  397. Office 365, Basic Guide and FAQ
  398. Skype for Business, Participate in Online Meetings with Skype for Business Web App
  399. Learn@Illinois Moodle - Student - Installing and Logging in to the Moodle Mobile App for iPhone
  400. Learn@Illinois Moodle - Student - Logging in to your Course Site
  401. Endpoint Services, Munki, Repository Structure
  402. NetID, Undergraduate to Graduate Transition
  403. Identity Management, Staff, NetID transfer from another campus
  404. SmartVue Freezer Alarms
  405. Learn@Illinois Moodle - Blackboard Collaborate Ultra Tips for Synchronous Class Sessions
  406. Add an additional Email account to Outlook Client or Web Access
  407. Linux Software Modules
  408. Client Services Support, Windows Updates through MECM
  409. START myResearch - What to do if I find incorrect data displayed in Kuali Coeus?
  410. Webstore, Order shipment not received
  411. Webstore, How to access downloads for previous WebStore purchases
  412. AV Troubleshooting Guide
  413. Tableau - Is there a "Guest" user account that can be used for the University of Illinois?
  414. Email, Spam Control, Digest, Forbidden Error when attempting to modify options
  415. Illinois Compass 2g, Problems viewing files in Illinois Compass 2g
  416. Endpoint Services, Munki, Multi-Tenant Munki Portal
  417. Email, Undeliverable recipient when sending email error
  418. Illinois Compass 2g, Creating Group Assignments
  419. ATLAS Web Framework - Drupal formatting toolbar
  420. ATLAS Gradebook - Getting Started
  421. Banner Administrative Pages - Query Only message in notification center
  422. Chart: What do we need to setup a new unit with Chart? What are the roles in the app?
  423. Zoom Video Conferencing
  424. Event Attendance - How to Take Attendance for a New Event
  425. cPanel, Getting access and setting permissions
  426. ACF: How to use Mersive Solstice for Screen Sharing
  427. cPanel, Understanding cPanel
  428. Subversion - Version Control Software Overview
  429. Gradrecs: Can you help explain the sharing settings for Notes and Documents?
  430. Banner Self-Service - Error: There is no person record setup for your UIN
  431. ATLAS Reporting - Glossary for First-Year Retention Study of LAS New Freshmen
  432. Networking, Iris Scenarios: Search and Sort Tools
  433. Networking, Lens API, RESTful LENS API Object Types
  434. FormBuilder - How to Reconcile Check Payments
  435. ATLAS Exam Attendance - Testing your card scanner
  436. Campus Mailing Lists, Guidelines
  437. Networking, Iris Scenarios: Working with Jacks
  438. ATLAS Gradebook - Scaling an assignment
  439. ATLAS Gradebook - Adding assignment category
  440. Records Storage Options - RIMS Storage Facility
  441. Endpoint Services, MECM, Requesting and applying drivers
  442. VPN, Off-Campus Customers
  443. Networking, Firewall, Mostly Closed + Remote Administration Group Details
  444. Safer Illinois for iOS and Android
  445. University of Illinois, General LTI Integrations
  446. Email, How to set up email redirection
  447. Manage images on LAS Digital Signs
  448. ClassTech, Mersive Solstice, How to Use
  449. Zoom - Attendees - Meeting requires authentication to join
  450. ClassTech, Troubleshooting, USB
  451. Software Center - General
  452. ACES Building Mailing Lists - Mail Codes
  453. Computer Science Course Room Access at Siebel Center
  454. KnowledgeBase - Measuring KB usage with Google Analytics
  455. Adobe Sign - Send Page
  456. Adobe Creative Cloud - Apps Panel Access Denied
  457. WebStore, Adobe Creative Cloud University-Wide Access for Students
  458. WebStore, Adobe Creative Cloud Desktop App Trouble and other Issues
  459. WebStore, Error: 0xC004F035 The software licensing service reported that the computer could not be activate with a Volume license key
  460. Zoom, Meeting limited to 40 minutes?
  461. ClassTech, Troubleshooting, Laptop Display (HDMI & VGA)
  462. Email - (Employees) Managing University Addresses
  463. Security, Policy, Access to employee's email/files/folders by someone other than employee
  464. Email, Massmail, General Information & Troubleshooting
  465. Zoom, Logging In
  466. Learn@Illinois Moodle - Workshop Activity
  467. Skype for Business, Adding a Picture to Your Profile
  468. W223 Turner Hall - Using the Audio/Video Equipment
  469. Student Technology Program, Overview and Student Resources
  470. Tutorial - Introduction to Quantum Chemistry with Spartan
  471. Tutorial - Quantum Chemistry with Gaussian using GaussView
  472. Tutorial - Quantum Chemistry - Determining the pKa of Simple Molecules Using Gaussian 2016
  473. KB User's Guide - Documents Tab - How to Create a Document
  474. Security Compliance, Electronic Data, Disk, SSD, or Other Storage Device Disposal
  475. Technology Loan Program, Overview
  476. Facilities, Contacts, OnSite Consulting
  477. Learn@Illinois Moodle - Using UI Quick Quiz Entry
  478. Kaltura, Instructors, Video quizzing
  479. WebStore, Credit Card Being Billed for Adobe Creative Cloud Subscription
  480. WebStore, LabVIEW software expiring or activation
  481. Skype for Business, Call Voicemail option not showing up
  482. NMR-Connecting to the NMR Data Server [Campus login required]
  483. Siebel Center Elock Guide
  484. Requesting administrative (sudo) access on Engineering IT Linux systems
  485. Learn@Illinois Moodle - Quiz Activity
  486. Canvas, Create and Use Self-Enroll URL in Your Course
  487. ECHO 360 - Viewing Instructor Library Content Details
  488. ECHO 360 - Taking Notes and Asking Questions
  489. ECHO 360 - Viewing and Posting Questions During Class
  490. Echo360 - Downloading Content from your Library
  491. ECHO 360 - Viewing Classes and Presentations
  492. ECHO 360 - Viewing Content in the Classroom (for Instructors)
  493. New to Campus, Recommended Computer Configurations
  494. How do I add a printer in CSL?
  495. Illinois Compass 2g, Temporary guest accounts for Illinois Compass or Canvas using Active Directory
  496. How do I connect to a network drive or file share?
  497. SSL Certificates, Generating SSL Certificates with the InCommon console
  498. SHIELD FAQ - What are the possible test results one could receive from the covidSHIELD test?
  499. Email, Spam Control, URL defense, re-writing
  500. Email, Spam Control, Changing Daily Digest Preferences
  501. Email, Spam Control, Viewing Your Whole Quarantine
  502. Email, Spam Control, Overview of Spam Control
  503. Endpoint Services, MECM, Configure MECM Endpoint Protection
  504. Endpoint Services, Munki, Erase-and-Install Workflow
  505. Vetstar - Medical Record Documentation (Visit Report, Image Uploads, SOAP Notes, etc.)
  506. 2FA - What is 2-Factor Authentication? [Campus login required]
  507. Active Directory, How to tell if your computer is joined to an Active Directory
  508. Standard Operating Procedure for Powder Diffraction on Rigaku MiniFlex 600
  509. Microsoft Teams
  510. Vetstar - Ordering Imaging Studies using the Radiology Information System (RIS)
  511. Endpoint Services, Munki, Updating Adobe Deployments
  512. Webstore, Adobe Enterprise Sign In
  513. Enterprise Mode (Windows) - Configure IE 11 to Run Websites that Require Certain Compatibility Mode Settings
  514. LabCheck Instructions
  515. College of FAA: Printing With PaperCut
  516. Technology Services Wi-Fi Help Portal-Illinois Faculty, Staff and Students-Chromebook
  517. Skype for Business, Supported Devices and Equipment
  518. How Do I Set Up the Tickets Desktop in TDNext?
  519. Leaving Campus, When are accounts deactivated for non-registered students or those who didn't graduate?
  520. How Do I View Ticket Details in TDNext?
  521. cPanel, How to install WordPress on cPanel
  522. Kaltura, Add Video to a Test in Illinois Compass
  523. Kaltura, Embed code doesn't appear for media I own
  524. Kaltura, Roster for a Media Space channel
  525. Kaltura, Make a video available for downloading
  526. TeamDynamix, How do I Search and Filter Tickets in TDNext?
  527. Desktops and Laptops - Windows - Re-activating Windows at Home
  528. System Login - "You are Already Logged in" Message?
  529. CA Service Desk Manager - How do you create a New Ticket?
  530. Storage Policy - Home Directories
  531. SCS Chemical Inventory - Program Protocols and Procedures
  532. End of Life Operating System Exception Request Procedure
  533. Phishing and Spam - What to do with Suspicious Emails
  534. Technology Services at FAA Remote Desktop – Mac to Mac
  535. College of FAA: Understanding Illinois Desktop and Laptop Standards
  536. College of FAA: Managed Software Center - Munki
  537. Reaction - Who To Contact
  538. Skype for Business, Set up a meeting in Outlook
  539. Adobe Sign - Manage Page
  540. Adobe Sign - Editing/Review Page
  541. Skype for Business, Set Phones options
  542. Email, Spam Control, How to report a spam or phishing email
  543. cPanel, Using Cron
  544. Vetstar - Entering Charges
  545. Technology Services Printing, Double/Single Sided
  546. Office 365, Group Expiration Policy
  547. Zoom, Education vs Basic Accounts
  548. ATLAS Time Card - How To Clock In
  549. Shibboleth, Urbana-specific configuration
  550. Endpoint Services, MECM Software Inventory
  551. Payroll Time Approver Proxy Setup Instructions [Campus login required]
  552. Endpoint Security, CrowdStrike, Migrating Endpoints to a Different CrowdStrike Instance via Munki & MECM
  553. Zoom, Updating your Desktop Client
  554. Digital Signage. Adding a Content Player to FWi Content Manager
  555. Office 365, Email, Exchange, How is the Global Address Book updated?
  556. Endpoint Services, Munki, What software is provided?
  557. Home and Shared Drives
  558. Effective Email Communication & Organization Strategies
  559. Records Disposal
  560. Records Management - Planning a Move
  561. Preparing Records for Storage
  562. Authorization Manager, Managing Groups and Folders
  563. 2FA - Can you set up an alias account? [Campus login required]
  564. Identity Management, Exchange Email after Retirement
  565. College Main Line
  566. Vetstar - Registering a Patient
  567. Illinois Compass 2g, Tips and Information
  568. Learn@Illinois Moodle - Adding Extra Credit
  569. Email, Spam Control, How to get service for departmental email servers
  570. Learn@Illinois Moodle - Questionnaire Activity
  571. Learn@Illinois Moodle - Blocks Help
  572. Learn@Illinois Moodle - Student - Using Illinois Media Space for Audio or Video Recording
  573. Learn@Illinois Moodle - Understanding UI Quick Quiz Entry Templates
  574. Tableau- Quick tips [Campus login required]
  575. Client Services Support, Printers, Connecting to printers on CSSPRINT1
  576. SFB Contact Center, Accessing Reporting
  577. Learn@Illinois Moodle - Deducting Points from a Student's Final Grade
  578. Learn@Illinois Moodle - Student - Submitting an Illinois Media Space (IMS) Assignment
  579. Zoom, Accessibility and Usability
  580. ATLAS VacSick - View and approve employee reports
  581. Endpoint Services, Munki, What are the details of the CSV file used for adding endpoints to Multi-Tenant Munki?
  582. Endpoint Services, MECM, BitLocker Full Disk Encryption, Setting up on Windows
  583. Skype for Business, Get Started on iOS
  584. Shibboleth, Login page asking to release data to access some websites
  585. Illinois Directory, How to suppress or unsuppress student information
  586. Shibboleth, Logging out of individual web applications with Shibboleth
  587. Shibboleth, For IT Pros: Understanding Shibboleth Terms
  588. Identity Management, Deactivation, Information for students studying abroad
  589. Online Fax service - RightFax
  590. Vetstar - New Outside Lab Setup Request Procedures
  591. Bomgar - How to Request Access
  592. Endpoint Services, MECM, USMT (User State Migration Tool)
  593. Banner Administrative Forms - PEAFACT - New rank record issue
  594. Illinois Compass 2g, Student turning in a video for an Assignment
  595. Adobe Creative Cloud - Subscription Renewal
  596. Webstore, Eligibility requirements for Purchases
  597. Webstore, Using both the Group and Concurrent license for Matlab
  598. Banner - Requisition - Commodity Problem
  599. Banner - Error - Attention Null
  600. AV Troubleshooting - Projector Not Starting Up or Not Displaying Content
  601. Mobius View - Login Instructions
  602. Skype for Business, Adding a Delegate
  603. Campus Mailing Lists, Owner Duties
  604. Remote to your work computer from home
  605. Classtech, Troubleshooting, Microphone Volume
  606. Networking, Firewall, Vulnerable Networking Ports Blocked
  607. Illinois Compass 2g, Handling SafeAssign errors
  608. Illinois Compass 2g, Dropped student still has access to class (for faculty)
  609. Illinois Compass 2g, Direct Submit
  610. Illinois Compass 2g, Allowing additional time on a test
  611. Skype for Business, Conferencing Dial-in Numbers and Web App
  612. Illinois Compass 2g, Student App
  613. Email, Spam Control, URL defense re-writing frequently asked questions
  614. Skype for Business, Troubleshooting for Response Groups
  615. LinkedIn Learning: Account Upgrade Error
  616. cPanel, Creating a new account
  617. Endpoint Services, Munki, Installing Microsoft Office 365/2019
  618. SSL Certificates, OSX Installation Info for SSL Certificates
  619. Event Attendance - Set up for iCard Scanner
  620. How to add an Engineering printer on Windows
  621. University property tags (PTags)
  622. Options for delaying updates and reboots on Windows devices managed by Engineering IT
  623. Email, Google Apps @ Illinois, Resolving Conflicting Accounts
  624. LinkedIn Learning, Signing In
  625. ATLAS Web Framework V2 - Spotlight
  626. cPanel, How to get a custom domain
  627. Office 365, Email, Exchange, Leaving or Deprovisioning
  628. Office 365, Email, Exchange, Understanding Room and Equipment (Resource) Mailboxes in Exchange
  629. Tableau - Dashboard visualization standards
  630. PIE, Adding users
  631. ATLAS Scheduler – View and Address Conflicts
  632. Enterprise Data Warehouse (EDW) - Password reset error
  633. cPanel, How to Host a NodeJS Application
  634. EDDIE/Web Intelligence rich client - Getting access to Help Desk data for reporting purposes
  635. ATLAS Time Card - How To Get A Totals Report (and export to Excel)
  636. Office 365, Email, Exchange, Outlook synchronization permission error
  637. Passwords, Setting Strong Passwords
  638. Event Attendance - How to Add an Administrator to an Event
  639. Oracle Client and ODBC Facts and Information [Campus login required]
  640. NetID Expiration Process for Each Campus
  641. EDDIE/Web Intelligence Rich Client - Breaks
  642. EDDIE - Scheduling Enhancements
  643. PIE, Inserting images using Flickr
  644. cPanel, "An installation already exists" error
  645. cPanel, How to restrict access to your website to campus IP spaces
  646. cPanel, Softaculous Drupal installation does not include install.php
  647. cPanel, How to install Drupal on cPanel
  648. Virtual Hosting, Veeam Backup Self-Service Portal
  649. Banner - Finance - Journal Voucher - Approval Process - How Does it Work?
  650. Amazon Web Services, Recursive DNS Guide for Illinois
  651. Kaltura, Shared Repositories
  652. Skype for Business, Call quality issues
  653. Skype for Business, Video Conferencing Attendees Don't Stay in Lobby Before Conference
  654. Skype for Business, Can't transfer calls, agent anonymity work around
  655. ATLAS FormBuilder - How to Copy and Paste a Question
  656. Appointments: Do supervisors need access to the Appointments system?
  657. Email_Aliases: What is the process to adding a mail domain?
  658. FormBuilder - Manage Form Responses - How to Run a Report
  659. ATLAS FormBuilder - "Unauthorized" screen after form submission
  660. HR2 Account - How to Obtain and Manage HR2 Accounts
  661. ATLAS Web Framework – Fancy Page
  662. Oracle - Support for Oracle Products at the University of Illinois
  663. Illinois Compass 2g, Space Types
  664. Illinois Compass 2g, Grade Center
  665. ATLAS Gradebook - iClicker import
  666. ATLAS Financial Commitments - Permissions explained and other key concepts
  667. ATLAS Financial Commitments - Add User to Commitment Group
  668. ATLAS Exam Attendance - Proctoring an Exam Session
  669. ATLAS Exam Attendance - Adding a course
  670. ATLAS TimeCard – Group Managers Options
  671. UIUC Mathematics Email Migration - Pine Questions
  672. ATLAS Gradebook - Importing scores with "Name, Assignment, Score" format
  673. ATLAS Gradebook - Summing scores in an assignment category
  674. ATLAS Gradebook - Adding instructor to section
  675. Skype for Business, Microsoft Teams, Recommended Phone Devices for Gies
  676. VTH New Hire Health Information System Orientation Instructions
  677. Safer Illinois, "Unable to login" message when connecting your NetID
  678. University Bursar - How can I request a credit for a refundable fee?
  679. University Bursar - How do I enroll in direct deposit?
  680. Library, Borrowing Policy and Access to Online Resources
  681. Pinnacle, Quick Start Guide for Submitting Service Requests
  682. Canvas, Sections (SIS/Registrar-Affiliated & Base/Default)
  683. University Bursar - When and how can I access my IRS Form 1098-T?
  684. University Bursar - How can I get a copy of my IRS Form 1098-T for a prior year?
  685. NetID Center, Customer steps after receiving password token
  686. VPN, Security Benefits
  687. VPN, CISCO AnyConnect VPN introduction
  688. Networking, Firewall, Mostly Closed + Remote Administration + UI Group Details
  689. Networking, Firewall, Mostly Open Group Details
  690. Networking, Firewall, Mostly Open + UI Group Details
  691. Networking, Firewall Mostly Closed Group Details
  692. Networking, Firewall, Mostly Closed + UI Group Details
  693. Cybersecurity, Preventing and Detecting Secret Leaks in GitHub
  694. University Bursar - What is the Returned Check Policy?
  695. TeamDynamix - Transfer Hub overview and instructions
  696. Canvas, Illinois Compass 2g, Instructors, How to delete, edit, rename or adjust rosters for a space request
  697. Client Services Support, AITS VPN Connection (Windows)
  698. EWS Labs, Remote Access, Connecting to EWS Linux with FastX
  699. Kaltura, Editing media metadata
  700. Tableau - Where do I go for assistance?
  701. Data Security while Traveling
  702. Leaving the University? Don't forget your data!
  703. HRFE - New hires deletes
  704. Essential Technology for Students
  705. Outlook - Calendar - Adding an Unshared Calendar & Free/Busy Settings
  706. Illinois Campus Cluster access for ACES Researchers
  707. Canvas Course Blueprint Info for Sub-Account Admins
  708. Software Center - Adobe Acrobat won't update
  709. ACES Admin - Purchasing Computers and Related Equipment
  710. Help Desk, Help Desk Tools Access Program
  711. Learn@Illinois Moodle - Gradebook Help
  712. Webstore, FAST3, Training Policies
  713. WebStore, MATLAB Activation Key Error #7000
  714. WebStore, What should I do if I receive "Well, this is embarrassing...when trying to make a WebStore purchase.
  715. Purchasing: What are the different roles in Purchasing?
  716. MacOSx - Remote Connecting to a Windows Computer
  717. Outlook - Adding a Shared Email
  718. Windows 10 - Keyboard Shortcuts
  719. EWS Labs, Remote access to your EWS Windows home directory
  720. Skype for Business, Response Group and Active Directory Group Membership Updates
  721. Kaltura, YouTube media
  722. Learn@Illinois Moodle - Zoom Activity
  723. Kaltura, Record a Zoom meeting with two feeds
  724. EWS Labs, Account Policy
  725. Instructor Tools
  726. EWS Labs, Printing, AirPrint
  727. EWS Labs, Remote access to your EWS Linux home directory
  728. Instructor Checklist - Engineering IT - Fall 2021
  729. EWS Labs, Home Directory Disk Quota
  730. ClassTech, Troubleshooting, Document Camera
  731. PIE, Plugins and Features
  732. Canvas Enrollment Status and Management
  733. Kaltura, Channel settings
  734. SANDI - New Module Development Overview and Worklist
  735. ICS, Approving and Releasing your Print Job
  736. Service issues and outages - system status page
  737. Banner - No "Faculty & Advisor Services" tab displayed
  738. Tableau - What is a Tableau Data Extract (TDE)?
  739. Zoom, Issues receiving verification emails
  740. RT - Forward email from Outlook to RT with requestor assigned [Campus login required]
  741. Endpoint Security, Malwarebytes Remediation for CrowdStrike, How to Scan
  742. Kaltura, Obtaining embed code or link for media
  743. Learn@Illinois Moodle - Using the Quiz Activity as a Lecture
  744. Event Attendance - How to Start a Secure Kiosk Session
  745. Learn@Illinois Moodle - Surveying your Students
  746. Zoom, How to Change Zoom Portals
  747. Skype for Business, Graduate Students
  748. Email, Configuring Authenticated Email using a vendor DKIM record
  749. W121 Turner Hall - Using the Audio/Video Equipment
  750. RStudio Cloud @ Illinois, Getting Started
  751. Tutorials
  752. Tutorial - Basics of membrane-protein interactions using molecular dynamics with NAMD, VMD, and CHARMM-GUI
  753. Tutorial - Quantum Chemistry - Intro to Gaussian Part II
  754. Tutorial - Quantum Chemistry - Intro to Gaussian I
  755. Endpoint Security, CrowdStrike, Getting Started with CrowdStrike
  756. VPN, CISCO AnyConnect, Installing for iPhone, iPad, and iPod Touch
  757. Siebel Center Hours and E-Lock Requests
  758. Tutorial - Quantum Chemistry - Simulating Vibrationally-resolved Electronic Spectra Using Gaussian
  759. Wireless, Finding your device's MAC address
  760. Vetstar - Client / Patient Account Lookup and Home Screen Overview
  761. Endpoint Services, Workspace ONE, What is the Device Enrollment Program (Apple DEP)?
  762. VPN, CISCO AnyConnect, Installing Cisco AnyConnect VPN for Mac OS
  763. ACF: Remote Desktop Service - Connecting with OSX
  764. ACF: Remote Desktop Service - Connecting with Windows
  765. Kaltura, Add a video to Canvas
  766. Learn@Illinois Moodle - Student - Managing Missing Pages in OU Wiki
  767. Directory - adding Auxiliary users
  768. VPN, Cisco AnyConnect, Installing VPN on other operating systems
  769. Learn@Illinois Moodle - Attendance Activity
  770. SANDI - Volunteering to be a VTH SANDI Health Information System Tester
  771. Webstore, Navigating a Webstore Offer
  772. Endpoint Services, Java, Oracle Java 8 Licensing
  773. iBuy, General Information and Help
  774. 2FA - Getting started with Duo [Campus login required]
  775. Siebel Center E-Lock Access through Class Tools
  776. Office 365, Email, Exchange, Global Address List, Remove / Hide address from the GAL
  777. Using SCS mail-enabled personnel groups
  778. Canvas Course Template Info for Sub-Account Admins
  779. Office 365, Email, Exchange, Outlook Message Encryption and Certificates
  780. Google Apps @ Illinois, Importing Google Takeout email into personal Gmail account
  781. Email, Spam Control, How to setup spam filtering for departmental or non-person aliases
  782. Vetstar - Deletion of Charges
  783. Illinois Compass 2g, Canvas, IDOT
  784. Office 365, Email, Exchange, Distribution Groups, How to request a mail-enabled Exchange Distribution group
  785. ECHO 360 - Viewing Course/Section Analytics
  786. Using Classroom Tools
  787. Echo 360 - Editing a Presentation
  788. Echo 360 - Monitoring Q&A Discussion from within a Classroom
  789. ECHO 360 - Reviewing a Past Class
  790. ECHO 360 - Searching Across a Section
  791. Echo360: Adding Interactive Slides to a Presentation
  792. Echo360 - Instructor Guide for Echo360
  793. Getting Started with Lecture Capture
  794. University Bursar - How can I make an international payment?
  795. Cybersecurity, Example Development Standards
  796. Learn@Illinois Moodle - Creating Subgroups
  797. Learn@Illinois Moodle - Student - Embedding Audio or Video from Illinois Media Space
  798. Networking, Firewall, Service Participation
  799. Banner - Is there an FAQ regarding Banner?
  800. PRZM - "Error 500" when logging into UI staff dashboard
  801. Skype for Business, Contact Card, Incorrect Account Information Is Displayed
  802. Email, Spam Control, Understanding Your End User Digest
  803. Email, Spam Control, How to release a message from quarantine or digest
  804. Digital Signage, Troubleshooting (Post-Enterprise Upgrade)
  805. Skype for Business, E911 General Information
  806. Endpoint Security, CrowdStrike, Installation via Munki & MECM
  807. Endpoint Services, MECM, Identify Windows Endpoints by Operating System
  808. Endpoint Services, MECM, Content Distribution Best Practices
  809. KB User's Guide - Documents Tab - Identifying Broken Hyperlinks on your KB documents
  810. HR Front-End - End of the Year Issue with Position Data
  811. Skype for Business, Minimum Client Versions Required
  812. SANDI - Communications Log
  813. NMR-A Guide to the SCS NMR Lab [Campus login required]
  814. Identity Management, Affiliations, Student NetIDs and Roles [Campus login required]
  815. Learn@Illinois Moodle - Instructor Help
  816. Remote Access to PACS, RaptorMed, Q-Pulse, SlideHosting, VADDS and Vetstar
  817. AITS Service Desk - Additional Support Info
  818. Office 365, Outlook for Windows, Add shared mailbox
  819. Civil Service Timesheet Info - WEBTime Entry Instructions (Non-Exempt Employees)
  820. Office 365, Admin Approval when adding email to mobile device
  821. College of FAA: How do I Connect To a File Server?
  822. SANDI - Registering a Patient
  823. Ability LMS - Logging into and Navigating the System
  824. Zoom, Get Add-ins
  825. Vetstar Appointment Scheduler - Create or Edit Existing Template
  826. Endpoint Backup, CrashPlan, How to install CrashPlan Backup Application
  827. TeamDynamix - Why are my tickets not appearing when clicking "view/update" from the email notification?
  828. TeamDynamix, How do I Add Attachments to a Ticket in TDNext?
  829. How Do I Assign Tickets to a Responsible Party in TDNext?
  830. Email, Mailing Lists, Distribution Groups, Group Email accounts and Unit Aliases
  831. Cloud Dashboard, Overview
  832. Google Apps @ Illinois, Disabled or Suspended account
  833. Office 365, Email, New Faculty, Staff, and Graduate Students
  834. Endpoint Services, MECM, Audit application deployments and references
  835. Digital Signage, Using playlists in FWi Content Manager
  836. Digital Signage, Scheduling Content
  837. Kaltura, My History function
  838. Kaltura, Media space player accessibility
  839. Kaltura, Private channel media & permissions
  840. Kaltura, User does not exist error
  841. Kaltura, MediaSpace Go
  842. Kaltura, Publishing media to a channel
  843. Kaltura, Replacing media source
  844. Kaltura, Import Channels
  845. Kaltura, Analytics and AdBlockers
  846. Kaltura, Downloading media
  847. Kaltura, Channel membership
  848. Access to content in China
  849. SCS Accident and Injury Response
  850. Vetstar - Entering Dispensary Charges & Completing a Prescription Request and Label
  851. Outlook - Outlook is Offline: How to bring it Online
  852. TeamDynamix, How do I update or reassign tickets in a batch?
  853. CA Service Desk Manager - How do you get advance info for ticket troubleshooting?
  854. Banner Administrative Pages error - What is "The account is locked"?
  855. How to find your computer's MAC Address
  856. Email, Configuring Authenticated Email from a 3rd party using a custom DKIM record [Campus login required]
  857. Banner - Training or Usage Questions
  858. U of I Box
  859. How do I get a custom domain name for my website
  860. Endpoint Services, MECM, Unlock MECM objects
  861. Zoom, Using authentication options to limit access to your virtual event
  862. Skype for Business, Removing stored password with Windows Credential Manager
  863. ATLAS Web Framework - Awards and Award Winners
  864. ATLAS Web Framework V2 - Featured Images
  865. ATLAS Web Framework - Giving Pages
  866. Qualys, Run On-Demand Vulnerability Scans [Campus login required]
  867. Compass 2G - Access & Training
  868. Box Drive - Make Available Offline
  869. Cybersecurity, Gift Card Scams
  870. Learn@Illinois Moodle - Highlight Unread Forum Posts
  871. Learn@Illinois Moodle - Rubrics vs. Grading Guides
  872. cPanel, Using the AWS command line
  873. Skype for Business, Changes to Phone Number, Activation, Create, Lync Type, or Calling Policy
  874. Using WordPress to create faculty websites
  875. Endpoint Services, Munki, How to Onboard a Mac to Multi-Tenant Munki
  876. Ticketing System Change - 2020
  877. Skype for Business, Set up and troubleshoot Skype for Business video
  878. International Travel Insurance
  879. Learn@Illinois Moodle - Student - Unable to View Course Site
  880. Siebel Center Conference Rooms
  881. Siebel Center Calendars
  882. SFB Contact Center, Cannot Login to TouchPoint
  883. Endpoint Services, Munki, MunkiAdmin
  884. Endpoint Services, Munki, Managed Software Center
  885. Endpoint Services, Munki, How do I access reporting in Munki?
  886. Illinois Compass2g, File Upload and Storage Limits
  887. Shibboleth, University of Illinois-specific configuration
  888. CS VM Farm - Power on or reset VMs
  889. ClassTech, Skype in the Classroom
  890. GitLab - Creating Projects and Groups
  891. Endpoint Services, MECM, Software Metering
  892. Endpoint Services, Munki, Deploying Privileges.app for Remote Support
  893. Vetstar - Quick Commands
  894. U of I Box, Recover Deleted Files
  895. Skype for Business, Shared Accounts, Voicemail, Change Greeting
  896. Cloud Emailer Service, Configuring use of the Cloud Emailer Service
  897. Email, Spam Control, Blocked for spam error 554 DT
  898. Email, Spam Control, Removing blocked domains from Spam Control
  899. Email, Spam Control, Returned email from messages I never sent (email forging, spoofing, backscatter)
  900. Email, Spam Control, False positives or negatives
  901. cPanel, Using Shibboleth to control who can see your website
  902. Digital Signage, FWi Store
  903. Digital Signage, Deploying to a Digital Sign
  904. Digital Signage, Cannot view properties of locations and/or players
  905. Digital Signage, Creating new templates in Four Winds Interactive versions 5.3 and later
  906. Vetstar - Navigation Tips and Tricks
  907. Illinois Compass 2g, Deploying Tests and Surveys
  908. Wiki, Macros, HTML and RSS
  909. Microsoft-365, Configure Outlook 2016 for Windows
  910. Printer Supply Ordering (Toner, Ribbons, Paper, labels)
  911. 2FA - What is student direct deposit? [Campus login required]
  912. 2FA - What is Remember Me? [Campus login required]
  913. Gradrecs: How to obtain access to Gradrecs
  914. Contact Center Troubleshooting
  915. Zoom, Event Hosting for University of Illinois Attendees only
  916. Zoom, Event Hosting with the General Public
  917. Learn@Illinois Moodle - Groups and Groupings Help
  918. TEM, Resource Page and Support
  919. SSW - How to Install Zoom and Host/Join a Zoom Meeting
  920. Endpoint Security, CrowdStrike, Notification from Security [Campus login required]
  921. SSW - How to Sign in to MIcrosoft Teams
  922. Learn@Illinois Moodle - Setting up the Gradebook Using Percentages
  923. Learn@Illinois Moodle - Using SafeAssign Compass 2g Assignments in Moodle
  924. Learn@Illinois Moodle - Using UI Smart Import
  925. Security, Password Scramble
  926. Skype for Business, Updating Skype for Business Office 365 Versions
  927. Safer Illinois, Exposure Notifications
  928. Skype for Business, Join a Meeting or an Audio or Video Conference Call with Android
  929. MediaSpace - give class roster access to Kaltura channel
  930. Technology Services Printing, Job Retention
  931. Client Services Support, Office 365, Changes from Office 2016
  932. Campus Mailing Lists, Visibility of the List
  933. Zoom Vulnerability Message to IT Pros (CCSP)
  934. Zoom, Login Steps on Desktop Client for Meetings
  935. Echo360 Student Questions
  936. SSL Certificates, Tips for Microsoft IIS Users
  937. SFB Contact Center, Supervised Transfers in TouchPoint to Skype for Business users or outside numbers
  938. AuthMan, Sync Groups to Active Directory
  939. Tech Services Endpoint Services, MECM, Resolve failed 'Install Application' task sequence step
  940. Networking, Firewall, The Network Tree IPv4
  941. AITS Architecture Committee Domain Name Guidelines [Campus login required]
  942. Endpoint Services, MECM, Windows 7 to Windows 10 upgrade strategy for MECM endpoints [Campus login required]
  943. Endpoint Services, MECM, How to access MECM reports
  944. Skype for Business, IP Phones, Configuration and Installation, Certificate Web Service error
  945. Electronic Directory, Editing a Group Alias
  946. Identity Management, Deactivation, Why was my account deactivated or disabled when I switched from student to staff member?
  947. i-card, How do I create a UIN?
  948. SitePublish Website Support
  949. Wiki, Attaching files
  950. System HR Services, How to access your W-2
  951. Forms, 1098-T
  952. Endpoint Security, CrowdStrike, OS Feature Manager and Reduced Functionality Mode
  953. VPN, CISCO AnyConnect, IPv6 notes
  954. Application Manager (AppWorx) - How do I install the client for MacOS? [Campus login required]
  955. Office 365, Microsoft Teams Training
  956. WebStore, Setting a persistent hostname on a Mac that uses DHCP
  957. RightFax - Fax Services
  958. Dual Monitors at Home with Remote Computer
  959. Learn@Illinois Moodle - Student - Recording A Group Video Using Blackboard Collaborate Ultra
  960. Desktops and Laptops - Windows - Restart Prompt from "Your IT department"
  961. ACES Email Lists - Manage subscribers
  962. Webtools - Official University of Illinois Branded Signature
  963. Virtual Machine Hosting Service
  964. WebStore, Installing MS Project and MS Visio along side MS Office 365 Pro Plus
  965. Webstore, Refund Policy
  966. Webstore, Purchase not Found In Order History
  967. Banner - State Clearinghouse - Problems/Questions
  968. Banner - Journal Voucher - How to Find out if it Posted
  969. Webstore, Microsoft Desktop Package for IT Pros
  970. Webstore, Changes to the Autodesk software license
  971. WebStore, Unit purchase information detail within Banner
  972. Banner Administrative Pages - What are the system requirements?
  973. U of I Box, Active Directory Group Sync
  974. Banner - PEAR - Documentation/Job Aids on Protected Email Attachment Repository
  975. AV Troubleshooting - Problems with Program/Content Audio
  976. AV Troubleshooting - Monitor not powering on
  977. AV Troubleshooting - Laptop Not Displaying
  978. AV Troubleshooting - HDCP Problems, Laptop displays only a green screen to the projector
  979. SSW - How to Share a Printer
  980. Technology Services Printing, Print Refunds, Billing
  981. Technology Services Printing, Checking Illini Cash balance
  982. Office 365, Office Software Installation / Activation / Troubleshooting
  983. Skype for Business, Set up and test audio
  984. Contact Center software off-campus
  985. Skype for Business, Windows Client Installation
  986. U of I Box, Service
  987. RightFax, FAQ
  988. Shibboleth, Federating with external vendors
  989. Security Camera Notification Requirements
  990. Networking, Windows, Locating the Active Directory Computer Name
  991. Networking, Remote Desktop Gateway Service
  992. Illinois Compass 2g, Copying course content after an Illinois Compass space has already been built
  993. Illinois Compass 2g, Adding multimedia files
  994. Illinois Compass 2g, Creating Blogs
  995. Illinois Compass 2g, Creating content items
  996. Active Directory, MemberOf Access
  997. Endpoint Services, Munki, Licensed Applications Best Practices
  998. Active Directory, UIN data for faculty, staff and students
  999. Campus Mailing Lists, Bounce rate too high
  1000. SFB Contact Center, Rates for Contact Center Service
  1001. U of I Box, Email Notifications
  1002. Networking, Lens, API Calling Context Parameters
  1003. Networking, Firewall, Powers of Two
  1004. U of I Box, NetID or name change
  1005. Skype for Business, Make and receive a video call
  1006. Skype for Business, Manage Settings for Android App
  1007. U of I Box, Accessing Box in China
  1008. Kaltura, Shibboleth error when trying to access videos on a mobile device
  1009. Email, Exchange, Mobile Device Remote Wipe and Admin Access
  1010. Office 365, Email, Exchange, Email address not registered or more than one person has the same email address
  1011. Skype for Business, E911 FAQ
  1012. Help Desk, CITL Process for Non-Degree Student Registration
  1013. KnowledgeBase - Do you want your own KnowledgeBase for your department?
  1014. Office 365, Email, Exchange, Setting up Pine or Alpine
  1015. Business Objects - EDDIE - Unable to log in or disabled account
  1016. ATLAS Scheduler - Print Classroom Schedule
  1017. ATLAS Scheduler - Block Off a Room
  1018. ATLAS Scheduler - Make a Calendar Private
  1019. ATLAS Scheduler – Create Calendars
  1020. ATLAS Scheduler - Manage Global User Permissions
  1021. Skype for Business, Exchange, and AD Accounts for Extra Help
  1022. Skype for Business, Minimizing Charges for Outside Callers in a Conference
  1023. ATLAS Time Card - How To View Your Own Time Entries
  1024. ATLAS Time Card - How to Add a New Unofficial Position
  1025. ATLAS Time Card - How to Add a New Official Position
  1026. Skype for Business, Set Skype for Business Meetings options
  1027. Event Attendance - How to Add a New Course Term
  1028. PIE, Using a custom domain
  1029. Event Attendance - How to Add an Administrator to a Group
  1030. Security - Mediease - Account Locked
  1031. EDDIE/Web Intelligence Rich Client - Shared Elements
  1032. Room LAC 243
  1033. PIE, Embed Webtools Calendar
  1034. Bomgar – How to Start a Remote Session with Bomgar Web Rep Console
  1035. ACES Digital Signage: Getting Started (Start here!)
  1036. EDDIE - UR_FIGL_College_MultiFund_Management_Report - Information
  1037. cPanel, error logging in with Safari
  1038. Illinois Compass 2g, Creating Single Groups
  1039. Virtual Hosting, Backup Service
  1040. Wiki, What are the content retention guidelines for Wiki spaces?
  1041. cPanel, Comparing Illinois cPanel hosting and commercial providers
  1042. cPanel, How to manage MySQL databases on cPanel
  1043. Virtual Hosting, Configuring and Using a VMware Server
  1044. Gradrecs: Mass upload of documents
  1045. Ugradrecs: Mass Upload of Documents
  1046. Office 365: Outlook Focused Inbox
  1047. Learn@Illinois Moodle - Using Smart View in Compass 2g to Filter by Section
  1048. EDDIE - Error Logging In
  1049. ATLAS FormBuilder - How to add content in a confirmation phase
  1050. FormBuilder - How to Create Select List Questions
  1051. FormBuilder - How to Create Checkbox Questions
  1052. Skype for Business, Make and Receive a Video Call
  1053. ATLAS FormBuilder - How to Create a Confirmation Phase
  1054. Vacation: One of our approvers mistakenly "denied" a vacation request instead of "approving" the request. How can I fix this?
  1055. Vacation: I am looking at the Usage Summary in my portal, what is the yellow caution triangle and how do I find what needs to be updated and correct the problem?
  1056. Appointments: What information do we need to setup Appointments for a new unit? What are the roles in Appointments?
  1057. Chart: What is the purpose of the “View Profiles” links?
  1058. Chart: Can I manage / modify CFOPs from other units?
  1059. Inventory: Which tablet and scanner should I use for the mobile Inventory app?
  1060. Gradrecs: How do I view/update the Area Chair list for my units Research Areas?
  1061. SFB Contact Center, Requirements for Agents and Supervisors
  1062. ATLAS Reporting - Glossary for Math Course Sequence Performance and Student Outcome Dashboards
  1063. Illinois Compass 2g, Bulk delete columns
  1064. ATLAS FormBuilder - Lifecycle - Trigger Conditions Explained
  1065. ATLAS FormBuilder - How to Create Drop-down Questions
  1066. Sesquicentennial website branding
  1067. Illinois Compass 2g, Profiles for Instructors
  1068. ACES Email Lists - Advanced - View Inactive Lists
  1069. ATLAS VacSick - How to enter multiple leave entries on same day
  1070. ATLAS Scheduler - Setting Up Term Dates
  1071. Clean Address History [Campus login required]
  1072. Illinois Compass 2g, Force completion
  1073. ATLAS Directory - Upload Photo / CV
  1074. Illinois Compass 2g, Who has permission to enroll students or add instructors to course spaces?
  1075. FormBuilder - Manage Form Responses - How to Create/Edit Report
  1076. FormBuilder - Form Group Edits - How to Edit Form Group Information: Group Name/Testing Email/Contact Information
  1077. ATLAS Exam Attendance - Testing scanner with noncurrent Mac OS
  1078. ATLAS Exam Attendance - FAQ
  1079. Campus Mailing Lists, Retiree eligibility
  1080. Networking, Lens API, interface_vlan
  1081. Networking, Lens API, password
  1082. VPN, CISCO AnyConnect, How to establish a remote connection with your work computer.
  1083. Networking, Lens, Lens API Frequently Asked Questions
  1084. Networking, Iris Scenarios: Enabling and Disabling Ports
  1085. Networking, Iris Scenarios, Changing a Port from One Network to Another
  1086. ATLAS Exam Attendance - Adding an exam session
  1087. ATLAS Exam Attendance - Adding a course administrator
  1088. UIUC Mathematics Email Migration - Vacation Message
  1089. UIUC Mathematics Email Migration - Continuity
  1090. ATLAS Directory –Adding and Removing Users, and Area Affiliations
  1091. ATLAS Directory – Adding Attributes
  1092. ATLAS VacSick - Update Banner leave
  1093. Contribute – Connecting and Making Edits
  1094. ATLAS Scheduler Global and Calendar Permissions
  1095. ATLAS Scheduler - Manage Calendar User Permissions
  1096. ATLAS Gradebook - Copying Assignment Scores
  1097. ATLAS Gradebook - Using basic grade calculation formulas
  1098. ATLAS Gradebook - Assigning letter grades
  1099. Illinois App, Viewing your building entry status in your wallet
  1100. Security, CISDSC, IT04 Compliance [Campus login required]
  1101. Security, CISDSC, IT10 Compliance [Campus login required]
  1102. Active Directory, Test Forest
  1103. Online Learning, Campus Learning Management Systems
  1104. Illinois Compass 2g, Student doesn't see all their classes or some are wrong
  1105. University Bursar - How do I receive my student account refund?
  1106. University Bursar - When will I get my refund?
  1107. University Bursar - Where is my refund?
  1108. Tableau File Management, Naming and Version Control
  1109. ISA User Access - Renewal
  1110. University Bursar - How can I get my address on the IRS Form 1098-T corrected?
  1111. University Bursar - Who receives an IRS Form 1098-T?
  1112. VPN, CISCO AnyConnect, Mac OS Version compatibility
  1113. VPN, CISCO AnyConnect, Library Access Issues, Library Resources and the VPN
  1114. VPN, CISCO AnyConnect, VPN Clients for Other Systems
  1115. VPN, CISCO AnyConnect, Installation Instructions for Windows 7, 8, 10
  1116. VPN, CISCO AnyConnect, Error message "The feature you are trying to use is on a network resource that is unavailable"
  1117. VPN, Cisco AnyConnect, Upgrading To New Versions For Windows, Mac and Linux (64bit)
  1118. VPN, CISCO AnyConnect, Failed to initialize connection subsystem
  1119. GSLB, Global Service Load Balancing
  1120. VPN, Virtual Private Networking (VPN) for Mobile
  1121. Cisco AnyConnect Socket Filter for Mac OS Big Sur
  1122. Client Services Support, AITS 2FA VPN Connections Overview
  1123. Client Services Support, AITS 2FA VPN Connection (Windows SSTP Duo Push or Calls)
  1124. Client Services Support, AITS 2FA VPN Connection (Windows IKEv2 Duo Push or Calls)
  1125. Client Services Support, AITS 2FA VPN (Mac IKEv2 Duo Push or Calls)
  1126. Client Services Support, AITS 2FA VPN Connection (Windows SSTP for Duo Tokens)
  1127. K2 Error on Email Field
  1128. University Bursar - How do I rebalance my UI-Pay Payment Plan budget?
  1129. University Bursar - What are the benefits of having an Authorized Payer?
  1130. Canvas@Illinois, Support
  1131. CLSC Space Reservation
  1132. ACES Digital Signage: Sharing internal and external content on ACES signage
  1133. Canvas, Illinois Compass 2g, Requesting Guest Access
  1134. Adding non-ChBE / Chemistry grads and post-docs to ChBE / Chemistry mailing lists and access to ChemOffice [Campus login required]
  1135. Vetstar - Research Account Creation Request and Setup
  1136. Kaltura, Integration with Canvas
  1137. Client Services Support, AITS VPN (Mac)
  1138. EWS Lab Hours & Locations
  1139. Office 365, Email, Exchange, How to redirect or forward Exchange email to a different email account using an Outlook desktop client
  1140. Email, How to stop forwarding to an alternate email address
  1141. Tableau - Where can I get a license?
  1142. Skype for Business, All agents in a response group ring when a calls comes in, even those in other calls
  1143. Tech Services Endpoint Services, Munki, Offboarding Munki Devices
  1144. Outlook - Calendar - Sharing your Outlook calendar
  1145. Zoom - webinar license in ACES
  1146. Ordering - Computer Equipment - Ordering Dell Desktops and Laptops - e-Quotes
  1147. Webstore, Accessing after leaving the University
  1148. Tips for Avoiding Phishing, Identity Theft, and other Scams
  1149. Microsoft Teams - Disabling Auto-Start Application
  1150. Networking, Firewall, Service Plan Details
  1151. Skype for Business, Call forwarding and simultaneously ring
  1152. Help Desk, Tech Support Referral Resources
  1153. Argus - Classic - Adding the Server to Client
  1154. Learn@Illinois Moodle - Adding Users
  1155. Learn@Illinois Moodle - Student - Viewing Grades
  1156. WebStore, SAP2000 Error #17, License Not Found
  1157. Windows - Default Apps
  1158. WebStore, Moving your items to a different ArcGIS Online account
  1159. WebStore, Using your data with a WebStore Virtual App
  1160. Webstore, Navigating Your WebStore Order History
  1161. Webstore, Purchasing an Apple App
  1162. Webstore, MATLAB installer quits after configuring Microsoft Visual C++ Redistributable
  1163. Web Intelligence Rich Client - "No Business Layer Sent Back From Server" Error
  1164. Zoom - Checking your Client Version
  1165. Kaltura, Adding chapters to media
  1166. HDFS 206 Portfolio Access
  1167. NMR-UNITY INOVA 500WB NMR System
  1168. EWS Labs, EWS Software Request Policy
  1169. Learn@Illinois Moodle - Student - Inserting an Image
  1170. Email, Google Apps @ Illinois, Getting Started with Google Apps @ Illinois
  1171. Safer Illinois, Vaccine Data in Safer Illinois
  1172. Learn@Illinois Moodle - Using Log Reports to See Student Activity
  1173. Kaltura, Record lectures on your laptop
  1174. EWS Labs, Advertising on the EWS Lab backgrounds
  1175. EWS Labs, "Logon method not allowed" error message
  1176. EWS Labs, General vs. Departmental
  1177. EWS Labs, Using Android Studio in the EWS Windows Labs
  1178. EWS Labs, Python Virtual Environments for EWS
  1179. EWS Labs, Guest accounts
  1180. EWS Labs, Installing Optional Software
  1181. Banner - Help
  1182. Canvas, Dropped student has access to course space
  1183. ClassTech, Troubleshooting, Resident PC Display
  1184. ATLAS Web Framework - Introduction & list of current departments
  1185. Vetstar - Discharging a Patient
  1186. VPN, CISCO AnyConnect, Installing the Cisco AnyConnect VPN on Android, Kindle, Chromebook
  1187. UIUC AnyWare, Uploading and Downloading Files
  1188. Endpoint Security, Malwarebytes Remediation for CrowdStrike, Prerequisites [Campus login required]
  1189. Zoom, What is Zoom?
  1190. Learn@Illinois Moodle - Feedback Activity
  1191. Learn@Illinois Moodle - Making Announcements with the Announcements Forum
  1192. Learn@Illinois Moodle - Adding a YouTube Video via Illinois Media Space
  1193. Learn@Illinois Moodle - Forum Activity
  1194. Learn@Illinois Moodle - Editing Sections
  1195. Learn@Illinois Moodle - Inserting Equations Using the Atto HTML Editor
  1196. Learn@Illinois Moodle - Using Quiz Statistics to Identify Problematic Questions
  1197. Endpoint Services, Munki, Adobe Remote Update Manager (RUM)
  1198. Safer Community, SHIELD CU COVID-19 testing for university family members and visitors
  1199. Office 365, Email, Exchange, Email delivered directly to an Exchange account instead of a forwarding address
  1200. ClassTech, Troubleshooting, Transparency Projector