1. Online tools, Best practices and FAQs
  2. 2FA, No password, 2FA device, or bank account on file
  3. Kaltura, Using Personal Capture
  4. Security, Vulnerability Scanning Program, General Information
  5. NetID Claim, How to Claim for Students
  6. NetID, Annual NetID Password Expiration
  7. Kaltura, Uploading media
  8. Security, 3rd-party SSL certificate services, guidance and usage
  9. UIUC AnyWare: Overview
  10. U of I Box, Getting Started
  11. Canvas & Illinois Compass 2g, How to request a new space or check status of a request
  12. Email, Active Directory, How to Change Preferred Name for Students
  13. Help Desk, What department Help Desks are available?
  14. ClassTech, Campus Instructional Facility Microphone Issue Fall 2021
  15. Technology Services, No Change Periods
  16. Privacy & Cybersecurity, Faculty and Staff Email Auto-forwarding Retirement FAQ
  17. Office 365, Email, Exchange, Mobile Devices with Exchange
  18. Technology Services Printing, Overview
  19. VPN, CISCO AnyConnect, Installation Instructions Splash Page
  20. ATLAS Financial Commitments - Homepage
  21. IT Pros, Mailing lists, tools, and regular events for campus IT professionals
  22. Technology Services Endpoint Services (EPS) Portal
  23. Technology Services Wi-Fi Help Portal Page - Start Here
  24. Clearing Browser Cache and Cookies
  25. Office 365, Microsoft Teams
  26. ClassTech, Equipment List
  27. Skype for Business, General Information
  28. Remote Desktop, Enabling and using the Remote Desktop Gateway
  29. Endpoint Services, What Is Endpoint Services?
  30. ATLAS Exam Attendance - Homepage
  31. 2FA - 2-Factor authentication topics [Campus login required]
  32. Enterprise Applications - How to Request Access
  33. SSW - Homepage
  34. Active Directory, Group Policy, not working after MS16-072 applied
  35. Cybersecurity, Emergency Incident, Contacting Security
  36. FormBuilder - Homepage
  37. ATLAS Gradebook - Homepage
  38. ATLAS VacSick - Homepage
  39. ATLAS Directory
  40. ATLAS Scheduler
  41. Technology Services, Zoom Changelog
  42. EWS Labs, Printing, Printing to an EWS printer with your own computer
  43. Illinois Compass 2g, Canvas, Request a Space for a Registrar-Affiliated Course (Detailed)
  44. SSL Certificates, Certificate Service
  45. Adobe Sign - What is Adobe Sign and how do I use it at the University of Illinois?
  46. Zoom, Password Protect Previously Scheduled Meetings
  47. PIE, How do I use publish.illinois.edu?
  48. EWS Labs, EWS Lab software
  49. Office 365, Gmail, Email, Exchange, Where do I log in?
  50. Privacy & Cybersecurity: Authorized Illinois Email (DMARC) Effort FAQ
  51. Enterprise Applications - System Requirements
  52. EWS Labs, Printing and refund policies
  53. Shibboleth, What is it?
  54. Cybersecurity, Phishing Attacks from IRS Lookalike
  55. FormBuilder - What is FormBuilder?
  56. Technology Enhanced Classrooms, Building List
  57. Technology Services, Virtual Private Networking (VPN) Changelog
  58. Endpoint Security, Malwarebytes Remediation for CrowdStrike, What is Malwarebytes Remediation for CrowdStrike?
  59. X-Ray Lab Service Rates
  60. ATLAS Web Framework V2- Research Areas
  61. ATLAS Web Framework V2- Content Page
  62. Endpoint Services, WSUS, What is Windows Server Update Services?
  63. ATLAS Framework Breakout Sessions
  64. ATLAS Web Framework V2- Hero Image
  65. Endpoint Services, Munki, What is Multi-Tenant Munki?
  66. X-ray Lab Software Information
  67. Endpoint Services, What is MECM?
  68. Microsoft 365, How do I undo the allow my organization to manage my account?
  69. Cloud, Cloud-based storage solutions for campus
  70. ATLAS Web Framework - Website Tutorials
  71. EWS, Remote Access
  72. Creating a Webtools Skin
  73. Endpoint Services, Workspace ONE, What is Workspace ONE / AirWatch?
  74. Machine Shop Rates
  75. University help desk contact information
  76. Email, Spam Control, Still receiving email from someone on Block List
  77. Endpoint Security, CrowdStrike, What is CrowdStrike?
  78. Web Browsers - Popup Blockers
  79. College of FAA: Mac OS X - Adding a Networked Print Queue (SMB)
  80. College of FAA: Windows - Adding a Networked printer
  81. Windows 8 and 10- Finding the IP Number and MAC Address of a Network Card
  82. Cybersecurity, Reporting and responding to compromised websites, servers, services, applications, solutions, and other assets
  83. U of I Box, Logging in to Box services
  84. ATLAS Web Framework V2- Paragraph Types
  85. FormBuilder - General concepts
  86. 2FA - How do I know if I have Duo Push configured?
  87. START myResearch - What do I do if I receive this error: You do not have access to any documents?
  88. Zoom, License Eligibility, Why do I only have Zoom 'Basic' Access?
  89. Skype for Business, Exchange delegates automatically appear in Skype for Business but do not have delegate abilities
  90. Banner - Already Have a Valid Enterprise Session
  91. Ferpa: Why don't I have access after taking the training?
  92. Chart: If our faculty use CFOPs from another unit for their appointments, they will not be included in the COA and they will have to enter them manually when doing the appointment?
  93. Security, Can students have access to system logs?
  94. WebStore, SPSS warns, You do not have the correct administrator privileges
  95. SHIELD FAQ - I have already had COVID-19, should I still get tested?
  96. KnowledgeBase - Do you have a reference guide for the KB?
  97. Vetstar - rx error: YOU DO NOT HAVE ACCESS TO THIS FUNCITON
  98. Illinois Directory, Can I have two email addresses in my Illinois Directory entry?
  99. Do you have any spare computer equipment that I could have or purchase?
  100. cPanel, Who can have a website on web.illinois.edu?
  101. University Bursar - Why have I been charged multiple times for tuition and fees?
  102. University Bursar - Why do I have a hold on my account?
  103. SHIELD FAQ - If I receive a positive test result from the covidSHIELD test, do I have to go and receive another test from another provider?
  104. SHIELD FAQ - Children are known to have low viral loads, does the covidSHIELD test identify infections in children and adults with low viral loads?
  105. Endpoint Services, Munki, What do I do if Multi-Tenant Munki doesn't have software I need?
  106. Banner - How do I Email my class? What if I have a Problem/Question?
  107. University Bursar - Can I cancel the UI-Pay Payment Plan once I have enrolled?
  108. Banner - FZIGITD - I have Problems/Questions about Banner page FZIGITD
  109. Records and Information Management FAQs
  110. Zoom, How do I start or schedule a Zoom Meeting?
  111. Elemental Analysis Method for CHN via CHN/O/S Elemental Analyzer CHN440
  112. Networking, Iris Scenarios: Port Security - Restricting Port Access to Specific MAC Addresses
  113. 2FA, Frequently Asked Questions (FAQ) [Campus login required]
  114. Technology Services Wi-Fi Help Portal-Troubleshooting
  115. Endpoint Security, CrowdStrike, FAQ
  116. Zoom, Configuring Breakout Rooms
  117. 2FA, Requesting a Temporary Passcode
  118. Zoom, Students, Getting Started
  119. Learn@Illinois Moodle - Moodle to Canvas Equivalency Chart
  120. Identity Management, Tools, Cerebro Overview
  121. Tableau - Information for publishers
  122. U of I Box, Box Terms of Service
  123. VPN, Frequently Asked Questions
  124. Tutorial - Unix/Linux Primer
  125. Zoom, Resource (Service) Accounts
  126. Skype for Business, Setting Options for Skype Meetings using Outlook
  127. Client Services Support, Remote Work IT Guidelines
  128. Technology Services Wi-Fi Help Portal-Illinois Faculty, Staff and Students-IOT
  129. Networking, Lens API Quick Start Guide
  130. Microsoft 365, Licensing and Functionality, FAQ and Information
  131. Private Browsing
  132. Adobe Creative Cloud
  133. Shibboleth, Establishing Your Service in the I-Trust Federation
  134. Amazon Web Services, VPC Guide for Illinois
  135. Learn@Illinois Moodle - Managing Permissions with Roles
  136. U of I Box, Protecting High Risk Data with Box High Risk Data Folders [Campus login required]
  137. Technology Services Printing, User Credits and Alternate Billing
  138. Help Desk, Hola VPN, How to Remove Wi-Fi Security Blocks
  139. Identity Management, Changing your NetID
  140. Echo 360 - Engagement and Analytics Metrics Defined
  141. 2FA, How to Set Up? [Campus login required]
  142. Zoom, Event Hosting, Planning your event
  143. Windows 10 Audio Troubleshooting Guide
  144. NetID Change, Merging multiple NetIDs
  145. Common Display Connections
  146. SCS Clusters
  147. Adobe Sign - What are the known issues and troubleshooting tips?
  148. Remote Access, Turning your mobile phone into a wireless hotspot for your computer
  149. cPanel, SSH, SCP, and SFTP access
  150. Elemental Analysis Method for Halide via Oxygen Combustion Flask and/or Ion Selective Electrode (ISE)
  151. Kaltura, Adding collaborators
  152. How to Edit and Manage your Engineering Course Website on courses.engr.illinois.edu
  153. Zoom, Best Practices for Meetings
  154. cPanel, Suggestions for Class instructors
  155. ACES Online Instruction Tutorials and Materials - This document is a work-in-progress.
  156. cPanel, Backup and restore of your website
  157. Illini-Alert, FAQ
  158. ATLAS FormBuilder - How to Accept/Enable Payment
  159. ATLAS Directory - Edit User Profile
  160. NetID Center, How do I change my NetID Password?
  161. PaperCut - Using the Xerox Copiers in CLSL A114, CLSL 131, and RAL 15
  162. Microsoft 365, Licensing and Functionality
  163. CUBEX Drug Dispensing Cabinet
  164. Lecture Capture, Equipped Rooms
  165. Email, Moving Your Email to Another Service
  166. Security, Cybersecurity Training and Awareness Overview
  167. Echo360 - Student Guide for Echo360
  168. Locations and Availability in Salesforce Advisor Link (SAL)
  169. University of Illinois System - Enterprise Login Troubleshooting by Relationship
  170. Zoom, FAQ
  171. Cell Phones, Procedures
  172. Scanning Records - Should I Scan?
  173. 2FA, Enroll a new phone/new phone number
  174. Office 365 Desktop App Access
  175. Skype for Business, Voicemail Messages, Greetings, and Settings
  176. U of I Box, Accounts, Personal and Enterprise Account Conflict
  177. Illinois Compass 2g, i>clicker
  178. Endpoint Services, MECM, Device Collection Membership Best Practices
  179. NetID Claim, Employees, UI New Hire
  180. 2FA, Authentication methods & devices [Campus login required]
  181. ATLAS FormBuilder - Text Merge Formatting (Advanced Users)
  182. Shibboleth, Setting up a Service Provider
  183. Shibboleth, Multi-university configuration
  184. NetID Claim, Deactivated, Returning, and Uni High students
  185. Endpoint Security, CrowdStrike, Prevention Policies
  186. Office 365, FAQs for UIUC Microsoft products
  187. Standard Operating Procedure for Crystal Mounting, Centering, Unit Cell Determination, Data Collection, and Integration on the DUO
  188. How to use the Digital Signage (Plasma) Portal App
  189. Linux Shells
  190. Slow computer? IT can help!
  191. Qualys, Run Scheduled Vulnerability Scans [Campus login required]
  192. Gies Alumni - What to Expect and Prepare for
  193. Illinois Compass 2g, Course Roles
  194. How to use the Groups tool in the my.engr portal
  195. Enterprise Mode (Windows) - DIY Configuration of IE 11 to Run In Enterprise Mode
  196. Siebel Center - Event Planning
  197. U of I Box, Direct links, embedded images, and anonymous file sharing
  198. Technology Services Printing, Accounts and Balances
  199. Information about devices managed by Engineering IT
  200. Skype for Business, Joining a meeting
  201. SMD: How do I create a new SMD Message?
  202. Using Your Lync Phone
  203. Kaltura, Instructors, Video quizzing
  204. Safer Illinois: Quarantine and Isolation
  205. 2FA, How do I enroll in 2-Factor Authentication from off campus? [Campus login required]
  206. SCS Process for Outgoing Shipments
  207. Pinnacle, Information on Skype for Business (VoIP), Response Groups, Role-based Accounts, and Common-Area Phones
  208. VPN, CISCO AnyConnect, About VPN Profiles
  209. Help Desk, FAQs for Remote Campus
  210. ACES Digital Signage: Create and Deploy Content
  211. Endpoint Security, CrowdStrike, Management Models [Campus login required]
  212. Team Dynamix, How Do I Use the People App?
  213. Skype for Business, IP Phone Installation and Login
  214. LinkedIn Learning, Getting Started
  215. Ability LMS - Interacting with Post-Course Workflow
  216. Ability LMS - Interacting with Online Courses
  217. AV Tools Preventative Maintenance - Photos
  218. Linux Command Quick Reference
  219. uAchieve/Darwin - Overview [Campus login required]
  220. Digital Signage, Sharing Content & Size/Dimensions
  221. Kaltura, Publishing media to media space
  222. Kaltura, Known Issues
  223. Kaltura, Making a Video Public
  224. Zoom, Updating Display Name
  225. Policies and Procedures for Access Requests in the Siebel Center
  226. Zoom, Sign In Requirements
  227. ATLAS Time Card - How to Send Emails
  228. VTH Medical Records Fax Info & Troubleshooting
  229. Skype for Business, Conference Calls, Outside Callers Joining Meetings
  230. Options for upgrading end-of-life Windows 7 computers
  231. Engineering College Printing
  232. Illinois Compass 2g, Request a Space for a Registrar-Affiliated Course (Detailed)
  233. PIE, Combating Comment Spam
  234. Networking, Contacts Database, How do I add remove or change info in CDB?
  235. ATLAS Financial Commitments - Add New Commitment
  236. ATLAS Directory - Initial Profile Setup
  237. ATLAS Gradebook - Adding a point total category
  238. Endpoint Services, Munki, Manifests
  239. Records Storage Options - Departmental Records Storage
  240. Course Website Options
  241. WebStore, Adobe Creative Cloud 2019 Software Release
  242. Shibboleth, Authorization and Shibboleth
  243. 2FA, Authenticating without network access
  244. SANDI - Client & Patient Setup
  245. Endpoint Security, CrowdStrike, Exclusions
  246. Office 365, Microsoft Teams Adding Guests
  247. Oracle - Client Modification for OneID Authentication [Campus login required]
  248. SLB, Server Load Balancing
  249. Lecture Capture, Manual recorders
  250. ICS, Lab reservations
  251. VPN, Connection issues when connecting over IPv6
  252. Identity Management, Leaving Campus for Faculty and Staff
  253. Canvas, About Turnitin
  254. ClassTech, Mersive Solstice Configuration for IT Pros
  255. What is Engineering Linux?
  256. Office 365, Email, Exchange accounts
  257. 2FA, Why You Need 2FA and FAQ
  258. Zoom - Hosts - Changing user authentication settings for Zoom meetings
  259. Cisco VPN Start before logon - Tutorial
  260. Zoom - Signing in via SSO (Required)
  261. Tableau Production: Customer Alert for a known issue
  262. WebStore, Microsoft 2019 Product release
  263. Tech Services Endpoint Services, MECM Certificate Audit and Reporting
  264. Web Hosting, RSO Ownership Transfer Procedure
  265. Email, Missing Emails
  266. 2FA, Activate Duo Mobile for Your Device [Campus login required]
  267. Endpoint Security, CrowdStrike, Roles [Campus login required]
  268. CS VM Farm
  269. Google Groups, Anesthesia "White Board"
  270. Echo 360 - Getting a Video's Public or Embeddable Link
  271. Echo 360 - Viewing Your Student Dashboard
  272. Understanding the Echo360 Instructor's Class List
  273. Learn@Illinois Moodle - Using the Tiny MCE Text Editor
  274. Learn@Illinois Moodle - Using the Atto HTML Text Editor
  275. Email, Spam Control, Requesting a New End User Digest
  276. Email, Spam Control, FAQ
  277. NMR-New User Training Booklet-page1 [Campus login required]
  278. Standard Operating Procedure for Powder Diffraction Experiments on the DUO
  279. Endpoint Services, Adobe Creative Cloud 2021, 2020, and 2019
  280. Office 365, Email, Creating a Resource or Group Mailbox
  281. Kaltura, Bulk upload of multiple files
  282. TeamDynamix, Tracking Tickets with the My Work Application
  283. How to Create a Purchase Request in Reaction
  284. Office 365, Email, Exchange, Viewing Another and Sharing Your or Non-person calendar via Outlook Web Access (OWA)
  285. Zoom, Instructors, Recommended Default Settings
  286. TeamDynamix, Glossary of Terms
  287. SFB Contact Center, Account Requests for New Agents or Supervisors
  288. Learn@Illinois Moodle - Importing Grades Using a Spreadsheet
  289. Discontinued Usage of Proctorio After Summer 2021 Term
  290. Skype for Business, Share your desktop or a program
  291. Skype for Business, Installing on iOS, Android, and macOS
  292. Vetstar - Client Communications Screen
  293. OLAP - Connection Instructions [Campus login required]
  294. Office 365, Adding Box folders to Microsoft Teams
  295. Vetstar - VDL Diagnostic Test Requisition Function
  296. Illinois Compass 2g, Viewing the course roster
  297. Digital Signage, Exporting PowerPoint to Video
  298. Digital Signage, Using duration in FWi Content Manager
  299. Office 365, Email, Exchange, Outlook, Add a second account to Outlook
  300. Qualtrics: Creating an account in the College of ACES site license
  301. Skype for Business, Private Lines
  302. Office365 Licensing
  303. Learn@Illinois Moodle - Using i>clicker for Instructors
  304. Learn@Illinois Moodle - Changing the Correct Answer to a Quiz Question
  305. SFB Contact Center, Accessing Call Recordings
  306. Networking, Firewall, Group Planning Worksheet IPv4
  307. Tableau - What service is provided?
  308. Bomgar – How to Start a Remote Session and elevate privileges with Bomgar Representative Console
  309. Security, Unauthorized use of accounts
  310. Networking, Illinois Research Network information for IT pros
  311. AppWorx - Password
  312. cPanel, How to create a MySQL database on cPanel
  313. cPanel, My web site isn't displaying
  314. Skype for Business, Control access to your presence information in Skype for Business
  315. Skype for Business, Missing or duplicate contacts
  316. Security, Data Classification
  317. Illinois Compass 2g, SafeAssign
  318. ATLAS Exam Attendance - How to get ATLAS Exam Attendance for your courses
  319. ATLAS Gradebook - Multiple assignment import scores
  320. ATLAS TimeCard– Administrator Options
  321. Endpoint Services, Munki, Multi-Tenant Munki Portal
  322. Linux Software Modules
  323. Technology Services, Munki Changelog
  324. Safer Illinois, Testing Eligibility and Information
  325. Skype for Business and Teams VoIP, Supported Devices and Equipment
  326. Webstore, Microsoft software activation on computers not connected to the UI network
  327. SmartVue Freezer Alarms
  328. Adobe Sign - Are there any tips for Group Admins for managing and creating groups?
  329. Tableau - Manage your project and permissions on your own
  330. Webstore, Order shipment not received
  331. Webstore, How to access downloads for previous WebStore purchases
  332. Records and Information Management Glossary
  333. Endpoint Security, CrowdStrike, Security Best Practices [Campus login required]
  334. Help Desk, Restricting technology access for testing noncompliance COVID-19
  335. What is Records and Information Management?
  336. Campus-Supported Phone Devices
  337. VPN, CISCO AnyConnect, Uninstalling Previous VPN Clients
  338. Endpoint Services, Munki, Munki v5
  339. Identity Management, Sponsored NetIDs
  340. Email, Google Apps @ Illinois, Frequently Asked Questions (FAQs) for Faculty, Staff, and Graduate Students
  341. Office 365, Email, Configuring the Outlook App for Android and iOS
  342. Scientific Software Program
  343. Windows - Checking for Windows Updates
  344. Adobe - Creative Cloud - General
  345. WebStore, Adobe Creative Cloud Enterprise ID FAQ
  346. Kaltura, Creating a Channel Playlist
  347. Unable to Log into Computer with New NetID Password
  348. Connecting to ACES Shared Drives
  349. Kaltura, My Media
  350. Zoom, Recording to cloud or Illinois Media Space
  351. Endpoint Services, MECM - Stand-alone task sequence
  352. Kaltura, Captioning Tools
  353. Office 365, Daily Briefing Email
  354. Office 365, Microsoft Teams Room System Setup
  355. Tutorial - Quantum Chemistry - pKa Estimations using Gaussian
  356. Tutorial - Protein-ligand docking with MOE
  357. Introduction to molecular mechanics with MOE: Why does GFP need a beta-barrel shell?
  358. UIUC AnyWare - General Purpose Machine and Graphics Enabled Desktop - Saving, Uploading, and Downloading Files with OneDrive
  359. Siebel Center Printers, Copiers, Scanners, Plotters (Poster printer)
  360. Learn@Illinois Moodle - Student - Installing and Logging in to the Moodle Mobile App for Android
  361. Learn@Illinois Moodle - Using i>clicker for Students
  362. 2FA - Set up non-university Email address to receive temporary passcode [Campus login required]
  363. Illinois Compass 2g, Canvas, Roster Uploads, Course Available
  364. GitHub SAML Setup [Campus login required]
  365. Canvas, Cannot open a file
  366. Echo360 - Downloading Content from a Class
  367. cPanel, Suggestions for Class Students
  368. Learn@Illinois Moodle - Changing your Course Format
  369. Learn@Illinois Moodle - Setting up the Gradebook Using Points
  370. TDX Time Reporting Instructions
  371. Kaltura, Scheduling a video to publish in the future
  372. Qualys, Access for Vulnerability Scanning and Reporting [Campus login required]
  373. Skype for Business, How to create a role based account
  374. Skype for Business, Login Troubleshooting Steps
  375. 2FA, Adding a Device to Duo [Campus login required]
  376. Canvas, Manually Export Your Course from Blackboard (Illinois Compass2g)
  377. Active Directory, Account Locked after password reset
  378. University of Illinois System - Unable to log into Enterprise with NetID/password
  379. Zoom at Gies College of Business
  380. Office 365, Email, Exchange, How to request an Exchange account
  381. Enterprise Self Service, Ordering Transcripts
  382. How do I Create an Incident Ticket in TDNext?
  383. Kaltura, Tagging media
  384. myIllini (Admitted Students) - Unable to View Financial Aid Award from myIllini
  385. EU GDRP Cookie Settings
  386. College of FAA: Mac OS X - Print Job "On Hold (Authentication required)"
  387. Travel Request App - Approvers
  388. Tech Services, Service Management Office, SSL Certificate Best Practices
  389. NetID Center, Set and modify your recovery options
  390. Scanning Records - Documenting Scanning Processes & Preparing to Scan
  391. Transferring Records to Archives
  392. Skype for Business, Voicemail for role-based accounts
  393. Zoom, Event Hosting for University of Illinois Attendees with Guest Speakers
  394. Vetstar - Creating a New Client / Owner Account
  395. PIE, Maximizing your storage space
  396. Campus Mailing Lists, Unwanted Mail Policy
  397. Learn@Illinois Moodle - Dropping the Lowest Score
  398. Office 365, Basic Guide and FAQ
  399. Skype for Business, Participate in Online Meetings with Skype for Business Web App
  400. Learn@Illinois Moodle - Student - Installing and Logging in to the Moodle Mobile App for iPhone
  401. Learn@Illinois Moodle - Student - Logging in to your Course Site
  402. Endpoint Services, Munki, Repository Structure
  403. Identity Management, Staff, NetID transfer from another campus
  404. NetID, Undergraduate to Graduate Transition
  405. Learn@Illinois Moodle - Blackboard Collaborate Ultra Tips for Synchronous Class Sessions
  406. Add an additional Email account to Outlook Client or Web Access
  407. Client Services Support, Windows Updates through MECM
  408. START myResearch - What to do if I find incorrect data displayed in Kuali Coeus?
  409. AV Troubleshooting Guide
  410. Tableau - Is there a "Guest" user account that can be used for the University of Illinois?
  411. Email, Spam Control, Digest, Forbidden Error when attempting to modify options
  412. Illinois Compass 2g, Problems viewing files in Illinois Compass 2g
  413. Email, Undeliverable recipient when sending email error
  414. Illinois Compass 2g, Creating Group Assignments
  415. ATLAS Web Framework - Drupal formatting toolbar
  416. ATLAS Gradebook - Getting Started
  417. Banner Administrative Pages - Query Only message in notification center
  418. Chart: What do we need to setup a new unit with Chart? What are the roles in the app?
  419. Zoom Video Conferencing
  420. Event Attendance - How to Take Attendance for a New Event
  421. cPanel, Getting access and setting permissions
  422. ACF: How to use Mersive Solstice for Screen Sharing
  423. cPanel, Understanding cPanel
  424. Subversion - Version Control Software Overview
  425. Gradrecs: Can you help explain the sharing settings for Notes and Documents?
  426. Banner Self-Service - Error: There is no person record setup for your UIN
  427. ATLAS Reporting - Glossary for First-Year Retention Study of LAS New Freshmen
  428. Networking, Iris Scenarios: Search and Sort Tools
  429. Networking, Lens API, RESTful LENS API Object Types
  430. FormBuilder - How to Reconcile Check Payments
  431. ATLAS Exam Attendance - Testing your card scanner
  432. Campus Mailing Lists, Guidelines
  433. Networking, Iris Scenarios: Working with Jacks
  434. ATLAS Gradebook - Scaling an assignment
  435. ATLAS Gradebook - Adding assignment category
  436. Effective Email Communication & Organization Strategies
  437. Authorization Manager, Managing Groups and Folders
  438. Security, Policy, Access to employee's email/files/folders by someone other than employee
  439. Passwords, Setting Strong Passwords
  440. Safer Illinois for iOS and Android
  441. Security Compliance, Electronic Data, Disk, SSD, or Other Storage Device Disposal
  442. Skype for Business, Call Voicemail option not showing up
  443. TeamDynamix, How do I Search and Filter Tickets in TDNext?
  444. How do I add a printer in CSL?
  445. Webstore, Eligibility requirements for Purchases
  446. Webstore, Using both the Group and Concurrent license for Matlab
  447. Records Management - Planning a Move
  448. Shibboleth, Logging out of individual web applications with Shibboleth
  449. Email, How to set up email redirection
  450. SCS Chemical Inventory - Program Protocols and Procedures
  451. Email, Spam Control, How to setup spam filtering for departmental or non-person aliases
  452. Records Storage Options - RIMS Storage Facility
  453. Endpoint Services, MECM, Requesting and applying drivers
  454. VPN, Off-Campus Customers
  455. Networking, Firewall, Mostly Closed + Remote Administration Group Details
  456. University of Illinois, General LTI Integrations
  457. Manage images on LAS Digital Signs
  458. ClassTech, Mersive Solstice, How to Use
  459. Zoom - Attendees - Meeting requires authentication to join
  460. ClassTech, Troubleshooting, USB
  461. Software Center - General
  462. ACES Building Mailing Lists - Mail Codes
  463. Computer Science Course Room Access at Siebel Center
  464. KnowledgeBase - Measuring KB usage with Google Analytics
  465. Adobe Sign - Send Page
  466. Adobe Creative Cloud - Apps Panel Access Denied
  467. WebStore, Adobe Creative Cloud University-Wide Access for Students
  468. WebStore, Adobe Creative Cloud Desktop App Trouble and other Issues
  469. WebStore, Error: 0xC004F035 The software licensing service reported that the computer could not be activate with a Volume license key
  470. Zoom, Meeting limited to 40 minutes?
  471. ClassTech, Troubleshooting, Laptop Display (HDMI & VGA)
  472. Email - (Employees) Managing University Addresses
  473. Email, Massmail, General Information & Troubleshooting
  474. Zoom, Logging In
  475. Learn@Illinois Moodle - Workshop Activity
  476. Skype for Business, Adding a Picture to Your Profile
  477. W223 Turner Hall - Using the Audio/Video Equipment
  478. Student Technology Program, Overview and Student Resources
  479. Tutorial - Introduction to Quantum Chemistry with Spartan
  480. Tutorial - Quantum Chemistry with Gaussian using GaussView
  481. Tutorial - Quantum Chemistry - Determining the pKa of Simple Molecules Using Gaussian 2016
  482. KB User's Guide - Documents Tab - How to Create a Document
  483. Technology Loan Program, Overview
  484. Facilities, Contacts, OnSite Consulting
  485. Learn@Illinois Moodle - Using UI Quick Quiz Entry
  486. WebStore, Credit Card Being Billed for Adobe Creative Cloud Subscription
  487. WebStore, LabVIEW software expiring or activation
  488. NMR-Connecting to the NMR Data Server [Campus login required]
  489. Siebel Center Elock Guide
  490. Requesting administrative (sudo) access on Engineering IT Linux systems
  491. Learn@Illinois Moodle - Quiz Activity
  492. Canvas, Create and Use Self-Enroll URL in Your Course
  493. ECHO 360 - Viewing Instructor Library Content Details
  494. ECHO 360 - Taking Notes and Asking Questions
  495. Echo360 - Downloading Content from your Library
  496. ECHO 360 - Viewing and Posting Questions During Class
  497. ECHO 360 - Viewing Classes and Presentations
  498. ECHO 360 - Viewing Content in the Classroom (for Instructors)
  499. New to Campus, Recommended Computer Configurations
  500. Illinois Compass 2g, Temporary guest accounts for Illinois Compass or Canvas using Active Directory
  501. How do I connect to a network drive or file share?
  502. SSL Certificates, Generating SSL Certificates with the InCommon console
  503. SHIELD FAQ - What are the possible test results one could receive from the covidSHIELD test?
  504. Email, Spam Control, URL defense, re-writing
  505. Email, Spam Control, Changing Daily Digest Preferences
  506. Email, Spam Control, Viewing Your Whole Quarantine
  507. Email, Spam Control, Overview of Spam Control
  508. Endpoint Services, MECM, Configure MECM Endpoint Protection
  509. Endpoint Services, Munki, Erase-and-Install Workflow
  510. Vetstar - Medical Record Documentation (Visit Report, Image Uploads, SOAP Notes, etc.)
  511. 2FA - What is 2-Factor Authentication? [Campus login required]
  512. Active Directory, How to tell if your computer is joined to an Active Directory
  513. Standard Operating Procedure for Powder Diffraction on Rigaku MiniFlex 600
  514. Microsoft Teams
  515. Vetstar - Ordering Imaging Studies using the Radiology Information System (RIS)
  516. Webstore, Adobe Enterprise Sign In
  517. Enterprise Mode (Windows) - Configure IE 11 to Run Websites that Require Certain Compatibility Mode Settings
  518. LabCheck Instructions
  519. Technology Services Wi-Fi Help Portal-Illinois Faculty, Staff and Students-Chromebook
  520. How Do I Set Up the Tickets Desktop in TDNext?
  521. Leaving Campus, When are accounts deactivated for non-registered students or those who didn't graduate?
  522. How Do I View Ticket Details in TDNext?
  523. cPanel, How to install WordPress on cPanel
  524. Kaltura, Add Video to a Test in Illinois Compass
  525. Kaltura, Make a video available for downloading
  526. Kaltura, Embed code doesn't appear for media I own
  527. Kaltura, Roster for a Media Space channel
  528. Desktops and Laptops - Windows - Re-activating Windows at Home
  529. System Login - "You are Already Logged in" Message?
  530. CA Service Desk Manager - How do you create a New Ticket?
  531. Storage Policy - Home Directories
  532. End of Life Operating System Exception Request Procedure
  533. Phishing and Spam - What to do with Suspicious Emails
  534. Technology Services at FAA Remote Desktop – Mac to Mac
  535. College of FAA: Understanding Illinois Desktop and Laptop Standards
  536. College of FAA: Managed Software Center - Munki
  537. Reaction - Who To Contact
  538. Skype for Business, Set up a meeting in Outlook
  539. Adobe Sign - Manage Page
  540. Adobe Sign - Editing/Review Page
  541. Skype for Business, Set Phones options
  542. Email, Spam Control, How to report a spam or phishing email
  543. cPanel, Using Cron
  544. Vetstar - Entering Charges
  545. Technology Services Printing, Double/Single Sided
  546. Office 365, Group Expiration Policy
  547. Zoom, Education vs Basic Accounts
  548. ATLAS Time Card - How To Clock In
  549. Shibboleth, Urbana-specific configuration
  550. Endpoint Services, MECM Software Inventory
  551. Payroll Time Approver Proxy Setup Instructions [Campus login required]
  552. Endpoint Security, CrowdStrike, Migrating Endpoints to a Different CrowdStrike Instance via Munki & MECM
  553. Zoom, Updating your Desktop Client
  554. Digital Signage. Adding a Content Player to FWi Content Manager
  555. Office 365, Email, Exchange, How is the Global Address Book updated?
  556. Endpoint Services, Munki, What software is provided?
  557. Home and Shared Drives
  558. Records Disposal
  559. Preparing Records for Storage
  560. 2FA - Can you set up an alias account? [Campus login required]
  561. Identity Management, Exchange Email after Retirement
  562. College Main Line
  563. Vetstar - Registering a Patient
  564. Illinois Compass 2g, Tips and Information
  565. Learn@Illinois Moodle - Adding Extra Credit
  566. Email, Spam Control, How to get service for departmental email servers
  567. Learn@Illinois Moodle - Questionnaire Activity
  568. Learn@Illinois Moodle - Blocks Help
  569. Learn@Illinois Moodle - Student - Using Illinois Media Space for Audio or Video Recording
  570. Learn@Illinois Moodle - Understanding UI Quick Quiz Entry Templates
  571. Tableau- Quick tips [Campus login required]
  572. Client Services Support, Printers, Connecting to printers on CSSPRINT1
  573. SFB Contact Center, Accessing Reporting
  574. Learn@Illinois Moodle - Deducting Points from a Student's Final Grade
  575. Learn@Illinois Moodle - Student - Submitting an Illinois Media Space (IMS) Assignment
  576. Zoom, Accessibility and Usability
  577. ATLAS VacSick - View and approve employee reports
  578. Endpoint Services, Munki, What are the details of the CSV file used for adding endpoints to Multi-Tenant Munki?
  579. Endpoint Services, MECM, BitLocker Full Disk Encryption, Setting up on Windows
  580. Skype for Business, Get Started on iOS
  581. Identity Management, Deactivation, Information for students studying abroad
  582. Shibboleth, For IT Pros: Understanding Shibboleth Terms
  583. Shibboleth, Login page asking to release data to access some websites
  584. Illinois Directory, How to suppress or unsuppress student information
  585. Online Fax service - RightFax
  586. Vetstar - New Outside Lab Setup Request Procedures
  587. Bomgar - How to Request Access
  588. Banner Administrative Forms - PEAFACT - New rank record issue
  589. Illinois Compass 2g, Student turning in a video for an Assignment
  590. Adobe Creative Cloud - Subscription Renewal
  591. Banner - Requisition - Commodity Problem
  592. Banner - Error - Attention Null
  593. AV Troubleshooting - Projector Not Starting Up or Not Displaying Content
  594. Mobius View - Login Instructions
  595. Skype for Business, Adding a Delegate
  596. Campus Mailing Lists, Owner Duties
  597. Remote to your work computer from home
  598. Classtech, Troubleshooting, Microphone Volume
  599. Networking, Firewall, Vulnerable Networking Ports Blocked
  600. Illinois Compass 2g, Handling SafeAssign errors
  601. Illinois Compass 2g, Dropped student still has access to class (for faculty)
  602. Illinois Compass 2g, Direct Submit
  603. Illinois Compass 2g, Allowing additional time on a test
  604. Skype for Business, Conferencing Dial-in Numbers and Web App
  605. Illinois Compass 2g, Student App
  606. Email, Spam Control, URL defense re-writing frequently asked questions
  607. Skype for Business, Troubleshooting for Response Groups
  608. LinkedIn Learning: Account Upgrade Error
  609. cPanel, Creating a new account
  610. Endpoint Services, Munki, Installing Microsoft Office 365/2019
  611. SSL Certificates, OSX Installation Info for SSL Certificates
  612. Event Attendance - Set up for iCard Scanner
  613. How to add an Engineering printer on Windows
  614. University property tags (PTags)
  615. Options for delaying updates and reboots on Windows devices managed by Engineering IT
  616. Email, Google Apps @ Illinois, Resolving Conflicting Accounts
  617. LinkedIn Learning, Signing In
  618. ATLAS Web Framework V2 - Spotlight
  619. cPanel, How to get a custom domain
  620. Office 365, Email, Exchange, Leaving or Deprovisioning
  621. Office 365, Email, Exchange, Understanding Room and Equipment (Resource) Mailboxes in Exchange
  622. Tableau - Dashboard visualization standards
  623. PIE, Adding users
  624. ATLAS Scheduler – View and Address Conflicts
  625. Enterprise Data Warehouse (EDW) - Password reset error
  626. cPanel, How to Host a NodeJS Application
  627. EDDIE/Web Intelligence rich client - Getting access to Help Desk data for reporting purposes
  628. ATLAS Time Card - How To Get A Totals Report (and export to Excel)
  629. Office 365, Email, Exchange, Outlook synchronization permission error
  630. Event Attendance - How to Add an Administrator to an Event
  631. Oracle Client and ODBC Facts and Information [Campus login required]
  632. NetID Expiration Process for Each Campus
  633. EDDIE/Web Intelligence Rich Client - Breaks
  634. EDDIE - Scheduling Enhancements
  635. PIE, Inserting images using Flickr
  636. cPanel, Softaculous Drupal installation does not include install.php
  637. cPanel, "An installation already exists" error
  638. cPanel, How to restrict access to your website to campus IP spaces
  639. cPanel, How to install Drupal on cPanel
  640. Virtual Hosting, Veeam Backup Self-Service Portal
  641. Banner - Finance - Journal Voucher - Approval Process - How Does it Work?
  642. Amazon Web Services, Recursive DNS Guide for Illinois
  643. Kaltura, Shared Repositories
  644. Skype for Business, Call quality issues
  645. Skype for Business, Video Conferencing Attendees Don't Stay in Lobby Before Conference
  646. Skype for Business, Can't transfer calls, agent anonymity work around
  647. ATLAS FormBuilder - How to Copy and Paste a Question
  648. Appointments: Do supervisors need access to the Appointments system?
  649. Email_Aliases: What is the process to adding a mail domain?
  650. FormBuilder - Manage Form Responses - How to Run a Report
  651. ATLAS FormBuilder - "Unauthorized" screen after form submission
  652. HR2 Account - How to Obtain and Manage HR2 Accounts
  653. ATLAS Web Framework – Fancy Page
  654. Oracle - Support for Oracle Products at the University of Illinois
  655. Illinois Compass 2g, Space Types
  656. Illinois Compass 2g, Grade Center
  657. ATLAS Gradebook - iClicker import
  658. ATLAS Financial Commitments - Permissions explained and other key concepts
  659. ATLAS Financial Commitments - Add User to Commitment Group
  660. ATLAS Exam Attendance - Proctoring an Exam Session
  661. ATLAS Exam Attendance - Adding a course
  662. ATLAS TimeCard – Group Managers Options
  663. UIUC Mathematics Email Migration - Pine Questions
  664. ATLAS Gradebook - Importing scores with "Name, Assignment, Score" format
  665. ATLAS Gradebook - Summing scores in an assignment category
  666. ATLAS Gradebook - Adding instructor to section
  667. Endpoint Services, Munki, How to Onboard a Mac to Multi-Tenant Munki
  668. Skype for Business, Changes to a Phone Number (Creation, Calling Policy, Service Type)
  669. AuthMan, Sync Groups to Active Directory
  670. Endpoint Security, CrowdStrike, Installation via Munki & MECM
  671. SCS Accident and Injury Response
  672. Learn@Illinois Moodle - Student - Embedding Audio or Video from Illinois Media Space
  673. RightFax, FAQ
  674. Siebel Center Hours and E-Lock Requests
  675. Microsoft 365, Configure Outlook for Windows
  676. Safer Illinois, "Unable to login" message when connecting your NetID
  677. Safer Illinois, Exposure Notifications
  678. Canvas, Information for Assistive Technology Users
  679. Echo360 - Instructor Guide for Echo360
  680. U of I Box, Active Directory Group Sync
  681. SANDI - New Module Development Overview and Worklist
  682. WebStore, Setting a persistent hostname on a Mac that uses DHCP
  683. WebStore, Installing MS Project and MS Visio along side MS Office 365 Pro Plus
  684. Shibboleth, University of Illinois-specific configuration
  685. University Bursar - How do I enroll in direct deposit?
  686. University Bursar - How can I make an international payment?
  687. Technology Services Wi-Fi Help Portal - Visitors and Guests
  688. Skype for Business, Microsoft Teams, Recommended Phone Devices for Gies
  689. Remote Access to PACS, RaptorMed, Q-Pulse, SlideHosting, VADDS and Vetstar
  690. NetID Center, Customer steps after receiving password token
  691. Webstore, Refund Policy
  692. Webstore, Purchase not Found In Order History
  693. AITS Service Desk - Additional Support Info
  694. Webstore, Microsoft Desktop Package for IT Pros
  695. Webstore, Changes to the Autodesk software license
  696. WebStore, Unit purchase information detail within Banner
  697. Teaching Horses Reservation
  698. SANDI - Volunteering to be a VTH SANDI Health Information System Tester
  699. SANDI - Registering a Patient
  700. SANDI - Communications Log
  701. VPN, CISCO AnyConnect, Installing Cisco AnyConnect VPN for Mac OS
  702. Security, Software, Anti-Virus, Home Solutions
  703. Identity Management, Affiliations, Student NetIDs and Roles [Campus login required]
  704. Library, Borrowing Policy and Access to Online Resources
  705. VTH New Hire Health Information System Orientation Instructions (Canvas)
  706. VTH New Hire Health Information System Orientation Instructions
  707. Pinnacle, Quick Start Guide for Submitting Service Requests
  708. Canvas, Sections (SIS/Registrar-Affiliated & Base/Default)
  709. University Bursar - When and how can I access my IRS Form 1098-T?
  710. University Bursar - How can I get a copy of my IRS Form 1098-T for a prior year?
  711. VPN, Security Benefits
  712. VPN, CISCO AnyConnect VPN introduction
  713. Networking, Firewall, Mostly Closed + Remote Administration + UI Group Details
  714. Networking, Firewall, Mostly Open Group Details
  715. Networking, Firewall, Mostly Open + UI Group Details
  716. Networking, Firewall Mostly Closed Group Details
  717. Networking, Firewall, Mostly Closed + UI Group Details
  718. Cybersecurity, Preventing and Detecting Secret Leaks in GitHub
  719. University Bursar - What is the Returned Check Policy?
  720. TeamDynamix - Transfer Hub overview and instructions
  721. Canvas, Illinois Compass 2g, Instructors, How to delete, edit, rename or adjust rosters for a space request
  722. Client Services Support, AITS VPN Connection (Windows)
  723. EWS Labs, Remote Access, Connecting to EWS Linux with FastX
  724. Kaltura, Editing media metadata
  725. Tableau - Where do I go for assistance?
  726. Data Security while Traveling
  727. Leaving the University? Don't forget your data!
  728. HRFE - New hires deletes
  729. Essential Technology for Students
  730. Outlook - Calendar - Adding an Unshared Calendar & Free/Busy Settings
  731. Illinois Campus Cluster access for ACES Researchers
  732. Canvas Course Blueprint Info for Sub-Account Admins
  733. Software Center - Adobe Acrobat won't update
  734. ACES Admin - Purchasing Computers and Related Equipment
  735. Help Desk, Help Desk Tools Access Program
  736. Learn@Illinois Moodle - Gradebook Help
  737. Webstore, FAST3, Training Policies
  738. WebStore, MATLAB Activation Key Error #7000
  739. WebStore, What should I do if I receive "Well, this is embarrassing...when trying to make a WebStore purchase.
  740. Purchasing: What are the different roles in Purchasing?
  741. MacOSx - Remote Connecting to a Windows Computer
  742. Outlook - Adding a Shared Email
  743. Windows 10 - Keyboard Shortcuts
  744. EWS Labs, Remote access to your EWS Windows home directory
  745. Skype for Business, Response Group and Active Directory Group Membership Updates
  746. Kaltura, YouTube media
  747. Learn@Illinois Moodle - Zoom Activity
  748. Kaltura, Record a Zoom meeting with two feeds
  749. EWS Labs, Account Policy
  750. Instructor Tools
  751. EWS Labs, Printing, AirPrint
  752. EWS Labs, Remote access to your EWS Linux home directory
  753. Instructor Checklist - Engineering IT - Fall 2021
  754. EWS Labs, Home Directory Disk Quota
  755. ClassTech, Troubleshooting, Document Camera
  756. PIE, Plugins and Features
  757. Canvas Enrollment Status and Management
  758. Kaltura, Channel settings
  759. ICS, Approving and Releasing your Print Job
  760. Service issues and outages - system status page
  761. Banner - No "Faculty & Advisor Services" tab displayed
  762. Tableau - What is a Tableau Data Extract (TDE)?
  763. Zoom, Issues receiving verification emails
  764. RT - Forward email from Outlook to RT with requestor assigned [Campus login required]
  765. Endpoint Security, Malwarebytes Remediation for CrowdStrike, How to Scan
  766. Kaltura, Obtaining embed code or link for media
  767. Learn@Illinois Moodle - Using the Quiz Activity as a Lecture
  768. Event Attendance - How to Start a Secure Kiosk Session
  769. Learn@Illinois Moodle - Surveying your Students
  770. Zoom, How to Change Zoom Portals
  771. Skype for Business, Graduate Students
  772. Email, Configuring Authenticated Email using a vendor DKIM record
  773. W121 Turner Hall - Using the Audio/Video Equipment
  774. RStudio Cloud @ Illinois, Getting Started
  775. Tutorials
  776. Tutorial - Basics of membrane-protein interactions using molecular dynamics with NAMD, VMD, and CHARMM-GUI
  777. Tutorial - Quantum Chemistry - Intro to Gaussian Part II
  778. Tutorial - Quantum Chemistry - Intro to Gaussian I
  779. Endpoint Security, CrowdStrike, Getting Started with CrowdStrike
  780. VPN, CISCO AnyConnect, Installing for iPhone, iPad, and iPod Touch
  781. Tutorial - Quantum Chemistry - Simulating Vibrationally-resolved Electronic Spectra Using Gaussian
  782. Wireless, Finding your device's MAC address
  783. Vetstar - Client / Patient Account Lookup and Home Screen Overview
  784. Endpoint Services, Workspace ONE, What is the Device Enrollment Program (Apple DEP)?
  785. ACF: Remote Desktop Service - Connecting with OSX
  786. ACF: Remote Desktop Service - Connecting with Windows
  787. Kaltura, Add a video to Canvas
  788. Learn@Illinois Moodle - Student - Managing Missing Pages in OU Wiki
  789. Directory - adding Auxiliary users
  790. VPN, Cisco AnyConnect, Installing VPN on other operating systems
  791. Learn@Illinois Moodle - Attendance Activity
  792. Webstore, Navigating a Webstore Offer
  793. Endpoint Services, Java, Oracle Java 8 Licensing
  794. iBuy, General Information and Help
  795. 2FA - Getting started with Duo [Campus login required]
  796. Siebel Center E-Lock Access through Class Tools
  797. Office 365, Email, Exchange, Global Address List, Remove / Hide address from the GAL
  798. Using SCS mail-enabled personnel groups
  799. Canvas Course Template Info for Sub-Account Admins
  800. Office 365, Email, Exchange, Outlook Message Encryption and Certificates
  801. Google Apps @ Illinois, Importing Google Takeout email into personal Gmail account
  802. Vetstar - Deletion of Charges
  803. Illinois Compass 2g, Canvas, IDOT
  804. Office 365, Email, Exchange, Distribution Groups, How to request a mail-enabled Exchange Distribution group
  805. ECHO 360 - Viewing Course/Section Analytics
  806. Using Classroom Tools
  807. Echo 360 - Editing a Presentation
  808. ECHO 360 - Reviewing a Past Class
  809. Echo 360 - Monitoring Q&A Discussion from within a Classroom
  810. ECHO 360 - Searching Across a Section
  811. Echo360: Adding Interactive Slides to a Presentation
  812. Getting Started with Lecture Capture
  813. Cybersecurity, Example Development Standards
  814. Learn@Illinois Moodle - Creating Subgroups
  815. Networking, Firewall, Service Participation
  816. Banner - Is there an FAQ regarding Banner?
  817. PRZM - "Error 500" when logging into UI staff dashboard
  818. Skype for Business, Contact Card, Incorrect Account Information Is Displayed
  819. Email, Spam Control, Understanding Your End User Digest
  820. Email, Spam Control, How to release a message from quarantine or digest
  821. Digital Signage, Troubleshooting (Post-Enterprise Upgrade)
  822. Skype for Business, E911 General Information
  823. Endpoint Services, MECM, Identify Windows Endpoints by Operating System
  824. Endpoint Services, MECM, Content Distribution Best Practices
  825. KB User's Guide - Documents Tab - Identifying Broken Hyperlinks on your KB documents
  826. HR Front-End - End of the Year Issue with Position Data
  827. Skype for Business, Minimum Client Versions Required
  828. NMR-A Guide to the SCS NMR Lab [Campus login required]
  829. Learn@Illinois Moodle - Instructor Help
  830. Office 365, Outlook for Windows, Add shared mailbox
  831. Civil Service Timesheet Info - WEBTime Entry Instructions (Non-Exempt Employees)
  832. Office 365, Admin Approval when adding email to mobile device
  833. Ability LMS - Logging into and Navigating the System
  834. Zoom, Get Add-ins
  835. Vetstar Appointment Scheduler - Create or Edit Existing Template
  836. Endpoint Backup, CrashPlan, How to install CrashPlan Backup Application
  837. TeamDynamix - Why are my tickets not appearing when clicking "view/update" from the email notification?
  838. TeamDynamix, How do I Add Attachments to a Ticket in TDNext?
  839. How Do I Assign Tickets to a Responsible Party in TDNext?
  840. Email, Mailing Lists, Distribution Groups, Group Email accounts and Unit Aliases
  841. Cloud Dashboard, Overview
  842. Google Apps @ Illinois, Disabled or Suspended account
  843. Office 365, Email, New Faculty, Staff, and Graduate Students
  844. Endpoint Services, MECM, Audit application deployments and references
  845. Digital Signage, Using playlists in FWi Content Manager
  846. Digital Signage, Scheduling Content
  847. Kaltura, My History function
  848. Kaltura, Media space player accessibility
  849. Kaltura, Publishing media to a channel
  850. Kaltura, Downloading media
  851. Kaltura, Analytics and AdBlockers
  852. Kaltura, User does not exist error
  853. Access to content in China
  854. Kaltura, Private channel media & permissions
  855. Kaltura, Channel membership
  856. Kaltura, Replacing media source
  857. Kaltura, MediaSpace Go
  858. Kaltura, Import Channels
  859. Vetstar - Entering Dispensary Charges & Completing a Prescription Request and Label
  860. Outlook - Outlook is Offline: How to bring it Online
  861. TeamDynamix, How do I update or reassign tickets in a batch?
  862. CA Service Desk Manager - How do you get advance info for ticket troubleshooting?
  863. Banner Administrative Pages error - What is "The account is locked"?
  864. How to find your computer's MAC Address
  865. Email, Configuring Authenticated Email from a 3rd party using a custom DKIM record [Campus login required]
  866. Banner - Training or Usage Questions
  867. U of I Box
  868. How do I get a custom domain name for my website
  869. Endpoint Services, MECM, Unlock MECM objects
  870. Zoom, Using authentication options to limit access to your virtual event
  871. Skype for Business, Removing stored password with Windows Credential Manager
  872. ATLAS Web Framework - Awards and Award Winners
  873. ATLAS Web Framework V2 - Featured Images
  874. ATLAS Web Framework - Giving Pages
  875. Qualys, Run On-Demand Vulnerability Scans [Campus login required]
  876. Compass 2G - Access & Training
  877. Box Drive - Make Available Offline
  878. Cybersecurity, Gift Card Scams
  879. Learn@Illinois Moodle - Highlight Unread Forum Posts
  880. Learn@Illinois Moodle - Rubrics vs. Grading Guides
  881. cPanel, Using the AWS command line
  882. Using WordPress to create faculty websites
  883. Ticketing System Change - 2020
  884. Skype for Business, Set up and troubleshoot Skype for Business video
  885. International Travel Insurance
  886. Learn@Illinois Moodle - Student - Unable to View Course Site
  887. Siebel Center Conference Rooms
  888. Siebel Center Calendars
  889. SFB Contact Center, Cannot Login to TouchPoint
  890. Endpoint Services, Munki, MunkiAdmin
  891. Endpoint Services, Munki, Managed Software Center
  892. Endpoint Services, Munki, How do I access reporting in Munki?
  893. Illinois Compass2g, File Upload and Storage Limits
  894. CS VM Farm - Power on or reset VMs
  895. ClassTech, Skype in the Classroom
  896. GitLab - Creating Projects and Groups
  897. Endpoint Services, MECM, Software Metering
  898. Endpoint Services, Munki, Deploying Privileges.app for Remote Support
  899. Vetstar - Quick Commands
  900. U of I Box, Recover Deleted Files
  901. Skype for Business, Shared Accounts, Voicemail, Change Greeting
  902. Cloud Emailer Service, Configuring use of the Cloud Emailer Service
  903. Email, Spam Control, Blocked for spam error 554 DT
  904. Email, Spam Control, Removing blocked domains from Spam Control
  905. Email, Spam Control, Returned email from messages I never sent (email forging, spoofing, backscatter)
  906. Email, Spam Control, False positives or negatives
  907. cPanel, Using Shibboleth to control who can see your website
  908. Digital Signage, FWi Store
  909. Digital Signage, Deploying to a Digital Sign
  910. Digital Signage, Cannot view properties of locations and/or players
  911. Digital Signage, Creating new templates in Four Winds Interactive versions 5.3 and later
  912. Vetstar - Navigation Tips and Tricks
  913. Illinois Compass 2g, Deploying Tests and Surveys
  914. Wiki, Macros, HTML and RSS
  915. Printer Supply Ordering (Toner, Ribbons, Paper, labels)
  916. 2FA - What is Remember Me? [Campus login required]
  917. 2FA - What is student direct deposit? [Campus login required]
  918. Gradrecs: How to obtain access to Gradrecs
  919. Contact Center Troubleshooting
  920. Zoom, Event Hosting for University of Illinois Attendees only
  921. Zoom, Event Hosting with the General Public
  922. Learn@Illinois Moodle - Groups and Groupings Help
  923. TEM, Resource Page and Support
  924. SSW - How to Install Zoom and Host/Join a Zoom Meeting
  925. Endpoint Security, CrowdStrike, Notification from Security [Campus login required]
  926. SSW - How to Sign in to MIcrosoft Teams
  927. Learn@Illinois Moodle - Setting up the Gradebook Using Percentages
  928. Learn@Illinois Moodle - Using SafeAssign Compass 2g Assignments in Moodle
  929. Learn@Illinois Moodle - Using UI Smart Import
  930. Security, Password Scramble
  931. Skype for Business, Updating Skype for Business Office 365 Versions
  932. Skype for Business, Join a Meeting or an Audio or Video Conference Call with Android
  933. MediaSpace - give class roster access to Kaltura channel
  934. Technology Services Printing, Job Retention
  935. Client Services Support, Office 365, Changes from Office 2016
  936. Campus Mailing Lists, Visibility of the List
  937. Zoom, Login Steps on Desktop Client for Meetings
  938. Zoom Vulnerability Message to IT Pros (CCSP)
  939. Echo360 Student Questions
  940. SSL Certificates, Tips for Microsoft IIS Users
  941. SFB Contact Center, Supervised Transfers in TouchPoint to Skype for Business users or outside numbers
  942. Tech Services Endpoint Services, MECM, Resolve failed 'Install Application' task sequence step
  943. Networking, Firewall, The Network Tree IPv4
  944. AITS Architecture Committee Domain Name Guidelines [Campus login required]
  945. Endpoint Services, MECM, Windows 7 to Windows 10 upgrade strategy for MECM endpoints [Campus login required]
  946. Endpoint Services, MECM, How to access MECM reports
  947. Skype for Business, IP Phones, Configuration and Installation, Certificate Web Service error
  948. Identity Management, Deactivation, Why was my account deactivated or disabled when I switched from student to staff member?
  949. i-card, How do I create a UIN?
  950. Electronic Directory, Editing a Group Alias
  951. SitePublish Website Support
  952. System HR Services, How to access your W-2
  953. Wiki, Attaching files
  954. Forms, 1098-T
  955. Endpoint Security, CrowdStrike, OS Feature Manager and Reduced Functionality Mode
  956. VPN, CISCO AnyConnect, IPv6 notes
  957. Application Manager (AppWorx) - How do I install the client for MacOS? [Campus login required]
  958. Office 365, Microsoft Teams Training
  959. RightFax - Fax Services
  960. Dual Monitors at Home with Remote Computer
  961. Learn@Illinois Moodle - Student - Recording A Group Video Using Blackboard Collaborate Ultra
  962. ACES Email Lists - Manage subscribers
  963. Webtools - Official University of Illinois Branded Signature
  964. Desktops and Laptops - Windows - Restart Prompt from "Your IT department"
  965. Virtual Machine Hosting Service
  966. Banner - State Clearinghouse - Problems/Questions
  967. Banner - Journal Voucher - How to Find out if it Posted
  968. Banner Administrative Pages - What are the system requirements?
  969. Banner - PEAR - Documentation/Job Aids on Protected Email Attachment Repository
  970. AV Troubleshooting - Problems with Program/Content Audio
  971. AV Troubleshooting - Monitor not powering on
  972. AV Troubleshooting - Laptop Not Displaying
  973. AV Troubleshooting - HDCP Problems, Laptop displays only a green screen to the projector
  974. SSW - How to Share a Printer
  975. Technology Services Printing, Print Refunds, Billing
  976. Technology Services Printing, Checking Illini Cash balance
  977. Office 365, Office Software Installation / Activation / Troubleshooting
  978. Skype for Business, Set up and test audio
  979. Contact Center software off-campus
  980. U of I Box, Service
  981. Skype for Business, Windows Client Installation
  982. Security Camera Notification Requirements
  983. Networking, Windows, Locating the Active Directory Computer Name
  984. Networking, Remote Desktop Gateway Service
  985. Shibboleth, Federating with external vendors
  986. Illinois Compass 2g, Copying course content after an Illinois Compass space has already been built
  987. Illinois Compass 2g, Creating Blogs
  988. Illinois Compass 2g, Adding multimedia files
  989. Illinois Compass 2g, Creating content items
  990. Active Directory, MemberOf Access
  991. Active Directory, UIN data for faculty, staff and students
  992. Endpoint Services, Munki, Licensed Applications Best Practices
  993. U of I Box, Email Notifications
  994. SFB Contact Center, Rates for Contact Center Service
  995. Campus Mailing Lists, Bounce rate too high
  996. Networking, Lens, API Calling Context Parameters
  997. Networking, Firewall, Powers of Two
  998. U of I Box, NetID or name change
  999. Skype for Business, Make and receive a video call
  1000. Skype for Business, Manage Settings for Android App
  1001. U of I Box, Accessing Box in China
  1002. Kaltura, Shibboleth error when trying to access videos on a mobile device
  1003. Email, Exchange, Mobile Device Remote Wipe and Admin Access
  1004. Office 365, Email, Exchange, Email address not registered or more than one person has the same email address
  1005. Skype for Business, E911 FAQ
  1006. Help Desk, CITL Process for Non-Degree Student Registration
  1007. KnowledgeBase - Do you want your own KnowledgeBase for your department?
  1008. Office 365, Email, Exchange, Setting up Pine or Alpine
  1009. Business Objects - EDDIE - Unable to log in or disabled account
  1010. ATLAS Scheduler - Print Classroom Schedule
  1011. ATLAS Scheduler - Block Off a Room
  1012. ATLAS Scheduler - Make a Calendar Private
  1013. ATLAS Scheduler – Create Calendars
  1014. ATLAS Scheduler - Manage Global User Permissions
  1015. Skype for Business, Exchange, and AD Accounts for Extra Help
  1016. Skype for Business, Minimizing Charges for Outside Callers in a Conference
  1017. ATLAS Time Card - How To View Your Own Time Entries
  1018. ATLAS Time Card - How to Add a New Unofficial Position
  1019. ATLAS Time Card - How to Add a New Official Position
  1020. Skype for Business, Set Skype for Business Meetings options
  1021. Event Attendance - How to Add a New Course Term
  1022. PIE, Using a custom domain
  1023. Event Attendance - How to Add an Administrator to a Group
  1024. Security - Mediease - Account Locked
  1025. EDDIE/Web Intelligence Rich Client - Shared Elements
  1026. Room LAC 243
  1027. PIE, Embed Webtools Calendar
  1028. Bomgar – How to Start a Remote Session with Bomgar Web Rep Console
  1029. ACES Digital Signage: Getting Started (Start here!)
  1030. EDDIE - UR_FIGL_College_MultiFund_Management_Report - Information
  1031. cPanel, error logging in with Safari
  1032. Illinois Compass 2g, Creating Single Groups
  1033. Virtual Hosting, Backup Service
  1034. Wiki, What are the content retention guidelines for Wiki spaces?
  1035. cPanel, Comparing Illinois cPanel hosting and commercial providers
  1036. cPanel, How to manage MySQL databases on cPanel
  1037. Virtual Hosting, Configuring and Using a VMware Server
  1038. Gradrecs: Mass upload of documents
  1039. Ugradrecs: Mass Upload of Documents
  1040. Office 365: Outlook Focused Inbox
  1041. Learn@Illinois Moodle - Using Smart View in Compass 2g to Filter by Section
  1042. EDDIE - Error Logging In
  1043. ATLAS FormBuilder - How to add content in a confirmation phase
  1044. FormBuilder - How to Create Select List Questions
  1045. FormBuilder - How to Create Checkbox Questions
  1046. Skype for Business, Make and Receive a Video Call
  1047. ATLAS FormBuilder - How to Create a Confirmation Phase
  1048. Vacation: One of our approvers mistakenly "denied" a vacation request instead of "approving" the request. How can I fix this?
  1049. Vacation: I am looking at the Usage Summary in my portal, what is the yellow caution triangle and how do I find what needs to be updated and correct the problem?
  1050. Appointments: What information do we need to setup Appointments for a new unit? What are the roles in Appointments?
  1051. Chart: What is the purpose of the “View Profiles” links?
  1052. Chart: Can I manage / modify CFOPs from other units?
  1053. Inventory: Which tablet and scanner should I use for the mobile Inventory app?
  1054. Gradrecs: How do I view/update the Area Chair list for my units Research Areas?
  1055. SFB Contact Center, Requirements for Agents and Supervisors
  1056. ATLAS Reporting - Glossary for Math Course Sequence Performance and Student Outcome Dashboards
  1057. Illinois Compass 2g, Bulk delete columns
  1058. ATLAS FormBuilder - Lifecycle - Trigger Conditions Explained
  1059. ATLAS FormBuilder - How to Create Drop-down Questions
  1060. Sesquicentennial website branding
  1061. Illinois Compass 2g, Profiles for Instructors
  1062. ACES Email Lists - Advanced - View Inactive Lists
  1063. ATLAS VacSick - How to enter multiple leave entries on same day
  1064. ATLAS Scheduler - Setting Up Term Dates
  1065. Clean Address History [Campus login required]
  1066. Illinois Compass 2g, Force completion
  1067. ATLAS Directory - Upload Photo / CV
  1068. Illinois Compass 2g, Who has permission to enroll students or add instructors to course spaces?
  1069. FormBuilder - Manage Form Responses - How to Create/Edit Report
  1070. FormBuilder - Form Group Edits - How to Edit Form Group Information: Group Name/Testing Email/Contact Information
  1071. ATLAS Exam Attendance - Testing scanner with noncurrent Mac OS
  1072. ATLAS Exam Attendance - FAQ
  1073. Campus Mailing Lists, Retiree eligibility
  1074. Networking, Lens API, interface_vlan
  1075. Networking, Lens API, password
  1076. VPN, CISCO AnyConnect, How to establish a remote connection with your work computer.
  1077. Networking, Lens, Lens API Frequently Asked Questions
  1078. Networking, Iris Scenarios: Enabling and Disabling Ports
  1079. Networking, Iris Scenarios, Changing a Port from One Network to Another
  1080. ATLAS Exam Attendance - Adding an exam session
  1081. ATLAS Exam Attendance - Adding a course administrator
  1082. UIUC Mathematics Email Migration - Vacation Message
  1083. UIUC Mathematics Email Migration - Continuity
  1084. ATLAS Directory –Adding and Removing Users, and Area Affiliations
  1085. ATLAS Directory – Adding Attributes
  1086. ATLAS VacSick - Update Banner leave
  1087. Contribute – Connecting and Making Edits
  1088. ATLAS Scheduler Global and Calendar Permissions
  1089. ATLAS Scheduler - Manage Calendar User Permissions
  1090. ATLAS Gradebook - Copying Assignment Scores
  1091. ATLAS Gradebook - Using basic grade calculation formulas
  1092. ATLAS Gradebook - Assigning letter grades
  1093. Endpoint Services, MECM, Out-of-Box Imaging
  1094. Canvas, Illinois Compass 2g, Space Request tool asking for course rubric
  1095. Endpoint Services, Munki, Computer Labs Policy & Best Practices
  1096. Authorization Manager, Manage Memberships
  1097. Authman, Web Service API
  1098. AuthMan, Sync Groups to Azure Active Directory
  1099. Illinois App, Viewing your building entry status
  1100. Endpoint Services, MECM, Avoid orphaned objects when importing a repurposed endpoint
  1101. Skype for Business, Changing a recorded greeting on a response group
  1102. Identity Management, Active Directory, How to Change Display Name for Faculty/Staff
  1103. 2FA, "No 2FA Enrollment Found" or "Access is not allowed"
  1104. Recommended Teaching Resources and Tools
  1105. Safer Community, SHIELD CU COVID-19 testing for university family members and visitors
  1106. Kaltura, In-video Quizzing and Canvas
  1107. Endpoint Security, Malwarebytes Remediation for CrowdStrike, Prerequisites [Campus login required]
  1108. Safer Illinois, Viewing your Test Results
  1109. cPanel, Free campus web hosting at web.illinois.edu
  1110. Identity Management, Requirements for Acceptable Passwords
  1111. Webstore, Choosing an operating system when purchasing a computer for your department
  1112. Unable to log into Windows or AITS VPN after resetting your NetID password
  1113. Canvas, Accessibility Issues with File Downloads
  1114. Office 365, Email, Outlook, Legitimate email ending up in Junk Mail
  1115. Kaltura Media Space - Advanced - group collaboration assignment tool [Campus login required]
  1116. WebStore, Mathematica activation key/password combination is not valid error or activation code requested instead of password.
  1117. WebStore, Using your data with a WebStore Virtual App
  1118. Webstore, Enable ESRI ArcGIS extension within ArcMap
  1119. Identity Management, Leave of Absence due to Foreign Military Service
  1120. SCS Receiving, Mail Room, Copy Services and Fixed Asset Inventory
  1121. Guest Accounts at Illinois
  1122. Guests, Information for short-term network access
  1123. ClassTech, Troubleshooting, Laptop Intel Graphics Card Settings
  1124. What are good records management practices while working remotely?
  1125. Safer Illinois, Spring 2021 Building Access Update for Students
  1126. Safer Illinois, Encryption Keys and Secret QR code
  1127. Safer Illinois, Health and COVID Status Features Missing
  1128. Safer Illinois, Vaccine Data in Safer Illinois
  1129. Endpoint Security, CrowdStrike, Quarantined Files [Campus login required]
  1130. SANDI - Appointment Scheduler
  1131. Webstore, Transferring Purchases to another account
  1132. Webstore, Installation help for purchased software
  1133. Webstore, Payment options for Products
  1134. Webstore, Full Version of Windows
  1135. Webstore, Purchase of personal use software with a CFOP or Banner account
  1136. Webstore, SAS software is going to expire
  1137. WebStore, Viewing past purchases
  1138. Webstore, Installing Windows Upgrade and Office on Lab Machines
  1139. Webstore, Retiree eligibility for the Microsoft Campus Agreement
  1140. Records Storage Options - Off-Campus Vendors
  1141. Webstore, Licensing error -15 or -96
  1142. Webstore, Providing Adobe site license installers to student employees
  1143. Webstore, Abaqus tokens
  1144. WebStore, Install Adobe Creative Cloud Software on a another computer
  1145. Digital Signage, Accessing Remote Desktop Server
  1146. AITS Service Desk - Contacting Us
  1147. SANDI - Send Reports to Clients, rDVM, etc.
  1148. Identity Management, Deactivation, Services available after Graduation
  1149. EWS Lab Hours & Locations
  1150. SCS Process for Incoming Shipments
  1151. University Bursar - What are the benefits of having an Authorized Payer?
  1152. Canvas, Instructors, Rename or Change Course Title
  1153. University Bursar - How can I request a credit for a refundable fee?
  1154. Endpoint Services, Munki, Updating Adobe Deployments
  1155. Learn@Illinois Moodle - Connecting with Digication e-Portfolio
  1156. Email, Guidelines and best practices for Massmail, bulk mail, and survey mail
  1157. Security, CISDSC, IT04 Compliance [Campus login required]
  1158. Security, CISDSC, IT10 Compliance [Campus login required]
  1159. Active Directory, Test Forest
  1160. Online Learning, Campus Learning Management Systems
  1161. Illinois Compass 2g, Student doesn't see all their classes or some are wrong
  1162. University Bursar - How do I receive my student account refund?
  1163. University Bursar - When will I get my refund?
  1164. University Bursar - Where is my refund?
  1165. Tableau File Management, Naming and Version Control
  1166. ISA User Access - Renewal
  1167. University Bursar - How can I get my address on the IRS Form 1098-T corrected?
  1168. University Bursar - Who receives an IRS Form 1098-T?
  1169. VPN, CISCO AnyConnect, Mac OS Version compatibility
  1170. VPN, CISCO AnyConnect, Library Access Issues, Library Resources and the VPN
  1171. VPN, CISCO AnyConnect, VPN Clients for Other Systems
  1172. VPN, CISCO AnyConnect, Installation Instructions for Windows 7, 8, 10
  1173. VPN, CISCO AnyConnect, Error message "The feature you are trying to use is on a network resource that is unavailable"
  1174. VPN, Cisco AnyConnect, Upgrading To New Versions For Windows, Mac and Linux (64bit)
  1175. VPN, CISCO AnyConnect, Failed to initialize connection subsystem
  1176. GSLB, Global Service Load Balancing
  1177. VPN, Virtual Private Networking (VPN) for Mobile
  1178. Cisco AnyConnect Socket Filter for Mac OS Big Sur
  1179. Client Services Support, AITS 2FA VPN Connections Overview
  1180. Client Services Support, AITS 2FA VPN Connection (Windows SSTP Duo Push or Calls)
  1181. Client Services Support, AITS 2FA VPN Connection (Windows IKEv2 Duo Push or Calls)
  1182. Client Services Support, AITS 2FA VPN (Mac IKEv2 Duo Push or Calls)
  1183. Client Services Support, AITS 2FA VPN Connection (Windows SSTP for Duo Tokens)
  1184. K2 Error on Email Field
  1185. University Bursar - How do I rebalance my UI-Pay Payment Plan budget?
  1186. Canvas@Illinois, Support
  1187. CLSC Space Reservation
  1188. ACES Digital Signage: Sharing internal and external content on ACES signage
  1189. Canvas, Illinois Compass 2g, Requesting Guest Access
  1190. Adding non-ChBE / Chemistry grads and post-docs to ChBE / Chemistry mailing lists and access to ChemOffice [Campus login required]
  1191. Vetstar - Research Account Creation Request and Setup
  1192. Kaltura, Integration with Canvas
  1193. Client Services Support, AITS VPN (Mac)
  1194. Office 365, Email, Exchange, How to redirect or forward Exchange email to a different email account using an Outlook desktop client
  1195. Email, How to stop forwarding to an alternate email address
  1196. Tableau - Where can I get a license?
  1197. Skype for Business, All agents in a response group ring when a calls comes in, even those in other calls
  1198. Tech Services Endpoint Services, Munki, Offboarding Munki Devices
  1199. Outlook - Calendar - Sharing your Outlook calendar
  1200. Zoom - webinar license in ACES