Digital Signage, Troubleshooting

This document contains some of the issues or workarounds for Korbyt.

Unable to Log into Korbyt AnyWhere

Problem: When trying to use the Azure AD login method to Korbyt AnyWhere, the page keeps returning to the login screen.
Issue: The most likely scenario is the user has not been added into the proper security groups.
Resolution: The primary digital signage contact for the department should email the service team at digitalsignage@illinois.edu and a ticket will be created to address the issue.

After Publishing a Layout or Adding new Media, the Changes do not Immediately Appear

Problem: After loading new files in the Media Manager or changing and publishing a Layout, the changes do not appear on a player display.
Issue: Rather than directly receiving deployment files via "push", signs now look for changes on a set interval, or "pull". 
Resolution: After the next player check-in the changes should appear.

Illini Alerts are not Appearing on the Digital Sign

Problem: The digital sign did not display the most recent Illini Alert .
Issue: There are multiple issues that could cause Illini Alert to fail to display on a digital sign:
1. Each player has to be individually configured to receive emergency messaging.
2. The emergency alert subscription is failing to properly poll for a channel activation.
Resolution: Please see the following KB article: https://answers.uillinois.edu/82709

Korbyt Windows Player software fails to start after login with different account

Problem:  The signage player software no longer launches after a different account is used to log into Windows on the device

Issue:  The player needs to be able to modify settings and log files contained within the folder "C:\ProgramData\korbyt", and the logged-in account may not have sufficient permissions.

Resolution: Grant the login account "Full Control" over all files and subfolders inside "C:\ProgramData\korbyt"


Keywords:
Korbyt, Poppulo, FourWinds 
Doc ID:
97109
Owned by:
Brian D. in University of Illinois Student Affairs
Created:
2020-01-14
Updated:
2025-02-26
Sites:
University of Illinois Student Affairs