TeamDynamix, Getting Started with Reports

This article points TDX technicians to resources for using the built-in Report Builder, getting started with TDX data in Power BI and Splunk, and gaining access to the EDW reporting tool, EDDIE.

TDX

TDX Solutions Article - "Using Reports"

Commonly-Used TDX Report Templates (U of I Box, login required)

"Getting the Most Out of TDX Reporting" (Mediaspace, ITPF presentation)

"Hands on with TDX Reporting" (Mediaspace, ITPF workshop)

Power BI

LinkedIn Learning Tutorial for Power BI Basics

Accessing TDX data in Power BI – please send a request to the TDX at Illinois Service Team to get started with the TDX API.

Connecting to EDW data via ODBC

Splunk Dashboards

"Pretty TDX Metrics Using Splunk Dashboards" (Mediaspace, ITPF presentation)

EDW/EDDIE

How to request EDDIE access:

Start here to find your USC

Your USC will request access using the form available here

Here is the information the USC must provide:

  • Data Desired: Service Desk Reporting
  • Data User Role/Job Category: Data Analyst (Limited)
  • Intended use of data: [Explain any intended uses, such as pulling the data into Power BI and/or running aggregate reports for your TDX unit]
  • Reason for making the request: [Justification; potentially same as above]
  • Does user have a signed Information Compliance form on file: Yes
  • Has user attended FERPA training: Yes

Keywords:
TDX teamdynamics "team dynamix" "team dynamics" reporting metrics graphs dashboard "report builder" "build report" "ticket report" 
Doc ID:
144344
Owned by:
TDX CTC G. in University of Illinois Technology Services
Created:
2024-11-05
Updated:
2026-03-26
Sites:
University of Illinois System, University of Illinois Technology Services