Topics Map > Applications & Software > Bomgar
BeyondTrust (Bomgar) - How to Request Access
New, Update, or Changes to BeyondTrust (Bomgar) access need to be submitted to AITS Security. BeyondTrust (Bomgar) is a remote access tool and AITS Security tracks its use.
Access to BeyondTrust (Bomgar) is a two step process
- New users - need to request the initial setup
- Existing users wanting to modify who has access in their group can use the self-service webform
New Users:
Departments, Colleges or other groups who have not signed up for access to BeyondTrust (Bomgar) need to submit a request via email at: servicedeskaits@uillinois.edu
Please note, this is for the initial access request. Once you have your group setup inside of BeyondTrust (Bomgar), there is a different process for adding users to your group. With this initial email request, please let us know who your USC is, so we can setup their access to the self-service tool (see below)
Existing Users:
Once we have setup the group policy inside of BeyondTrust (Bomgar), your USC is able to self-manage your user lists. Your USC should use this web form to request/modify access.