Adobe Sign - What are the known issues and troubleshooting tips?

You must use your @illinois.edu, @uic.edu, or @uis.edu to sign into your authorized University of Illinois Adobe Sign account. To ensure that your signature is validated by the university authentication service, resource accounts (e.g, department@illinois.edu), sub-domains (e.g., user@dept.uis.edu), and system office addresses (e.g., netid@uillinois.edu) should NOT be used. These may bring you to an unauthorized personal account with limited functionality. When you log in properly with your campus email address, your landing page will display the University of Illinois System logo:

Likewise, when sending documents for signature, you should be careful to use campus-specific email domains to prevent issues.

With the University-wide roll out of Adobe Sign, if you have previously had an Adobe Sign account using your authorized University of Illinois specific email address (e.g., @uic.edu, @uis.edu, or @uiuc.edu), you will receive an email like the one below indicating you are no longer authorized to send documents for signature until you either “archive” your existing Adobe Sign account or change your email address used by that account from a University of Illinois specific one to a personal one. For more information about Adobe Sign at the University of Illinois, visit: https://web.uillinois.edu/esignature/

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