Adobe Sign - What are the known issues and troubleshooting tips?

You must use your @illinois.edu, @uic.edu, or @uis.edu to sign into your authorized University of Illinois Adobe Sign account. To ensure that your signature is validated by the university authentication service, resource accounts (e.g, department@illinois.edu), sub-domains (e.g., user@dept.uis.edu), and system office addresses (e.g., netid@uillinois.edu) should NOT be used. These may bring you to an unauthorized personal account with limited functionality. When you log in properly with your campus email address, your landing page will display the University of Illinois System logo:

Likewise, when sending documents for signature, you should be careful to use campus-specific email domains to prevent issues.

When entering routing address, there is on extra step when sending to users who are external to the U of I System. For all external email addresses, you will need to type the email in the recipient field and then once entered, a drop-down will appear in the far right of the field. This is the "Authentication setting" and is automatically set to "Adobe Sign account". For external users, you will need to select "Email" instead. 

With the University-wide roll out of Adobe Sign, if you have previously had an Adobe Sign account using your authorized University of Illinois specific email address (e.g., @uic.edu, @uis.edu, or @uiuc.edu), you will receive an email like the one below indicating you are no longer authorized to send documents for signature until you either “archive” your existing Adobe Sign account or change your email address used by that account from a University of Illinois specific one to a personal one. For more information about Adobe Sign at the University of Illinois, visit: https://web.uillinois.edu/esignature/

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