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AITS - Service Desk - Tax Documents - Error when Accessing Tax Documents

General Troubleshooting steps with Tax Document error when clicking on Eprint and immediately getting the error time out page.

Users have reported when using Chrome, Safari, and Firefox, eprintview displays an error message.

error page

This is a normal response that activates due to inactivity on the website. We have found that the Adobe Add-on and other Extension are causing this timeout page when users first click to open the document. To Prevent this error, certain Adobe Extension Options and other Ad Blocking Extension need to be disabled. Ad Blocker extensions will prevent the tax document from opening and will have to be temporarily disabled.

Note: It may be easier to have users open a new browser with no extensions active. Otherwise, users will need to disable extensions or change these Add-on Options.

To disable an extension, see below:

Browser menu

Find the extension you wish to disable.

extension adobe

Toggle the slide bar at the bottom right to disable.


Users may need to adjust some options within the Add-on Extension.
Open extension options:

option menu

Look for Open PDFs in Acrobat (this causes the time out to immediately appear upon first click).

Toggle the slider to the disable this option under the extension:

options set

Once the options are changed and the extensions are off you must Logout of the Online Tax Forms Web Session and close the web browser.

You can go back to the Previous tab and click logout at the top right or simply click the x in the top right corner to close the browser.


closed session

If the above does not fix the issue, try clearing your browser cache and cookies: Clearing Browser Cache and Cookies

revisit: Access Tax Forms

If you continue to have problems, you will need to contact Payroll and Benefits.

UIUC: 217-265-6363

Create a Ticket

UIC: 312-996-7200

Create a Ticket

UIS: 217-206-7144

Create a Ticket

Tax Information - OBFS (

TDX Ticket Transfer: Actions>Move to Application> Move to University Payroll & Benefits (UPB)

KeywordsW2, 1042, 1095, Report Expired, Eprint, extension, cache and cookies, error message   Doc ID123700
OwnerAITS Service DeskGroupUniversity of Illinois System
Created2023-01-31 15:45:06Updated2024-05-09 07:30:59
SitesUniversity of Illinois System
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