If the encoder has recently been added to the list of uAchieve/DARwin end-users by the uAchieve/DARwin security administrator, there may be an error in the PC setup. Contact the uAchieve/DARwin Administrator on your campus. They will check the tnsnames file and make sure it exists and has entry the uAchieve/DARwin database.

uAchieve/DARwin Administrator Contacts: 

• UIUC: Chad Cross - 217-244-6811, cmcross@illinois.edu 
• UIC: Amy Knetl - 312-413-3474, aknetl@uic.edu 
• UIS: Aleta Carlberg - 217-206-8295, acarl3@uis.edu