uAchieve/Darwin - Cannot Connect to Database

Client is receiving the error - Cannot connect to database: ora-12154: TNS: could not resolve service name.

If the encoder has recently been added to the list of uAchieve/DARwin end-users by the uAchieve/DARwin security administrator, there may be an error in the PC setup. Contact the uAchieve/DARwin Administrator on your campus. They will check the tnsnames file and make sure it exists and has entry the uAchieve/DARwin database.

uAchieve/DARwin Administrator Contacts: