AITS Service Desk is available 24x7. These are our most common solutions. Our contact info is included here in case you still need our help
This solves the majority of issues, the most common of which is the incorrect NetID or password error.
Widespread issues for most services will be communicated and updated here.
If you forgot your NetID password or don't have access to your 2FA device, you can fix your issue at https://identity.uillinois.edu.
Verify your VPN connection. Many university applications require you to be connected to a university VPN.
Our email address is firstname.lastname@example.org