KnowledgeBase - Reference Guide
Quick overview of KnowledgeBase (KB) documents, roles, responsibilities and guidelines.
For a quick overview of KB documents, roles, responsibilities and guidelines, please review the following information.
About the University of Illinois KnowledgeBase
The KB is a shared knowledge repository used by departments for the dissemination and organization of knowledge to the public. The KnowledgeBase improves and enhances collaboration between campuses and departments. The use of the KnowledgeBase as an enterprise tool also results in cost savings by eliminating the need for departments to provide their own KB tool and save significant time for customers when they have an issue. It improves the end-user experience and allows university information to be shared more openly and is visible to end-users. It improves website usability for self-service. The KB contains a wide variety of searchable information, including technical documents, directions, policies and procedures. To learn additional information about this, please click on the following links:
KnowledgeBase - About the University of Illinois KB
What is the KnowledgeBase?
Roles and Responsibilities
This section clarifies the roles and responsibilities associated with the University of Illinois KB. This includes defining responsibilities of related overall service ownership and resource allocation and the responsibilities delegated to the users of the service. To learn additional information regarding this, please click on the following link:
KnowledgeBase - System Offices Roles and Responsibilities
Do You Want Your Own KnowledgeBase for Your Department?
Are you looking for a way to organize all your documentation and departmental information in a manner that is both secure and sharable with other University of Illinois departments, campuses, and the public? To learn additional information about this, please click on the following link:
KnowledgeBase - Do you want your own KnowledgeBase for your Department?
The KB User Group consists of customers across the University of Illinois from all three campuses and meets monthly to discuss KB issues, questions and enhancements. Currently, the meeting is conducted on the third Friday of each month and is open to all who would like to attend. Please contact the KnowledgeBase team for additional information.
The University of Wisconsin’s Advisory Group meeting consists of University of WI’s campus partners and other higher education institutional partners who utilize their hosted KB services. The meetings are usually conducted on the last Friday of every month and are open to institutional partners. Please contact the KnowledgeBase team for additional information.
Universal Guiding Principles
Every KB partner at the University of Illinois is required to follow a universal set of guiding principles to unify with the top level KB answers.uillinois.edu and to promote information sharing and collaboration among all partner groups. To learn additional information about this, please click on the following link:
KnowledgeBase - Universal Guiding Principles for KB Partners
Article Review Guidelines
Information on how to properly review new content for KB activation, to learn additional information about this, please click on the following link:
KnowledgeBase - Article Review Guidelines
KB Author Training
Training documents and Information on users who will author KB documents.
KB Author Training - Overview
Creating New KB Documents
Examples regarding the process of creating, sharing, reviewing, editing and publishing KB documents. To learn additional information about this, please click on the following links:
KB User's Guide - Documents Tab - Document Flow Chart
KnowledgeBase - Create and Submit a New Document Workflow
Reviewing KB Documents
This document provides information on how to properly review new content for KB activation. To learn additional information about this, please click on the following link:
KnowledgeBase - AITS Document Review Workflow