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EDDIE/Web Intelligence Rich Client - (Windows 10) - Error When Launching Webi for the First Time Through EDDIE

After Web Intelligence Rich Client has been installed and launching Webi from EDDIE on IE for the first time and on Windows 10 a Provisioning Failure occurs.

If you receive a provisioning failure after Web Intelligence Rich Client has been installed, launch Webi from EDDIE in order to set the system name.  If you are launching using IE and have Windows 10 you may receive a prompt for a package file.  When the administrator credentials are provided the following error is received.

Provising Failure: Insatllation of a provisioning package failed. Please work with the package author to diagnose the problem. Reported error code: 0x80070057


To resolve this error please follow the steps below,

  • open EDDIE
  • Launch Web Intelligence
  • Save the .zabo_wi file
  • Navigate to where the .zabo_wi was saved
  • Right click and select Open With
  • Browse for additional programs (web intelligence will not display in the defaults)
  • Navigate to c:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86 and select WebIRichClient app
  • Close WebIRichClient
  • Select Home Tab
  • Select a WebI Doc
  • Save the .zabo_wi file
  • Navigate to where the .zabo_wi was saved
  • Right click and select Open With
  • select WebIRichClient AND click the button labeled Make Default

SME = Stephanie Adams (sjadams@uillinois.edu) Group – DS Customer Service Request Area – AITS.BI


Keywords:Webi, EDDIE, Windows 10, Business Objects, AITS, Decision Support, DS, Launch   Doc ID:62531
Owner:Stephanie A.Group:University of Illinois System
Created:2016-04-06 12:28 CDTUpdated:2018-10-16 13:19 CDT
Sites:University of Illinois System
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