Topics Map > Computer Operations Engineering > Service Desk
Topics Map > Computer Operations Engineering > Application Administration
CA Service Desk Manager - Setting Default Role
Analyst logs into Service Desk Manager and gets the Employee Screen every time they log in. Not able to switch to Analyst view and make it stick.
- Log in to CA Service Desk Manager (SDM) at https://support.uillinois.edu
- Change Role in upper right corner.
- Click Set Role button.
Analyst Role View Displays
- As Analyst, click View>>Preferences menu.
Preferences Window Displays
- Click Edit button.
- Check Use Default Role.
- Click Save button.
- Log out of Service Desk Manager.
- Log back into Service Desk Manager.
Analyst View is now Default View