KnowledgeBase - Expired or Abandoned Documents
What happens to repatriated documents?
If a KB document expires and the owner abandons the document, check with the owner's group to see if they still want to own the document. If they do not want to own this document any longer, contact AITS Service Desk to determine if the document is still useful or not.
- If the owner's group doesn't want to keep the KB document any longer and AITS Service Desk wants to keep the KB document, change the owner to the AITS Service Desk and have them make the necessary changes and extend the expiration date. Once it has been updated with the new owner and any revisions, set the document to be published.
- If neither the owner's group nor the AITS Service Desk want to keep the KB document, select Edit and select Submit. Then Delete the document.
If you need additional assistance, please contact AITS Service Desk at:
217-333-3102 (Urbana-Champaign or Springfield) or 312-996-4806 (Chicago)