Web Intelligence Rich Client - What is the solution to the error at session creation error when trying to start Webi Rich Client?

Customers may receive an Error at Session Creation error or Java error after installing Web Intelligence Rich Client on their computer.

After installing Web Intelligence Rich Client on a customer's machine, the user tries to start Web Intelligence Rich Client for the first time from EDDIE.  This could produce "An Error at Session Creation" error. 

 

To correct the error, start the installation process again.  Installation Guide

 

During the installation process you will see the pop-up below.  Choose the Repair option.

Select the Repair option from the Application Maintenance window.

Click Next to complete the installation.