When entering criteria within the prompt values, the arrows to move the values into the report are not available.
Refreshing standard and some ad hoc reports are not allowing customers to enter and drag the values over with the arrows within the prompt values pop-up window. You can enter the value and press Enter. Once this is done, the arrows are activated. This is current functionality with the EDDIE/Web Intelligence Rich Client 4.2 upgrade. There is not a fix for this until a later service patch.