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No.Document TitleIDUpdatedHits
1Windows Remote Desktop - desktop.uillinois.edu580932018-06-011488
2Who is my Telecom Unit Coordinator?519642017-11-20803
3Who do I Contact with SharePoint Questions?542582017-11-03962
4University Portal - Problems/Questions/Website469642018-04-172821
5Unit Security Contact - Overview633022018-04-231692
6Service Level Agreement - SLA415262016-04-29420
7Service Desk Manager - Setting Your Preferences678382018-03-19983
8Screenshots - How to take a picture of your screen and share it with others682142017-10-021111
9Paying Your University Bill and Accessing Your Student Account Balance511352018-03-202124
10KnowledgeBase - Article Review Guidelines580022017-06-271591
11Excel - Cannot Open Downloaded File652632018-02-2612099
12Email - How to Change Student's Personal Address463992018-03-191001
13*** Clearing Browser Cache and Cookies123842018-06-211703878
14CA Service Desk Manager - Viewing Service Desk Tickets and Ticket Detail679792016-10-282211
15CA Service Desk Manager - Using Manual Notification670222016-10-282573
16CA Service Desk Manager - Uploading Attachment Errors [Campus login required]444162015-12-160
17CA Service Desk Manager - Updating the Ticket Status668632018-02-132803
18CA Service Desk Manager - Transferring a Ticket668772016-10-282281
19CA Service Desk Manager - Ticket Escalations669362016-10-281742
20CA Service Desk Manager - Setting Default Role631392017-06-132298

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