The Process Improvement Leadership Training program is an intense three day program designed to develop participants in the art and science of facilitating process improvement efforts at the University of Illinois. This program is designed to take the participant through a combination of technical and leadership capabilities to use as a basis to facilitate process improvement engagements. At the completion of the three day training, the participant should be able to define, plan, execute, and sustain basic process improvement activities. These actions form the foundation to build an organization’s culture of continuous process improvement. The Process Improvement Leadership Training helps build “internal consultants” who can lead change within their department and throughout the University of Illinois.

The attendee will meet on three days to learn the methodology that the Business Process Improvement Office has developed and currently uses on process improvement engagements. The methodology is a customized approach to assess current business practices and make recommendations for improvement.

Participants in the Process Improvement Leadership Training should meet certain criteria to help ensure their long-term success.

Team Leader:

The ideal participant should already demonstrate a degree of formal or informal leadership capacity. They should display indicators that they possess many of the leadership skills and traits that inspire those around them to achieve goals.

Skilled Communicator:

The ideal participant has the sound communication skills needed of a facilitator/coach/instructor to lead process improvement teams, is a persuasive speaker to peers and superiors, and an effective representative to others. They are active and attentive listeners.

Well-Regarded:

The ideal participant should enjoy working with others and know how to work with people across different backgrounds. They must be able to work across traditional functional boundaries, often with little or no positional authority, to create change that is often challenging and daunting.

Systematic and Creative Thinker:

The ideal participant should be systematic and logical. They should be fact-based and data- driven, but also able to envision radically different future states. They are able to bridge the realities of today with the possibilities of tomorrow.

Take the Course