Tableau - Where do I go for Assistance?

Who should I contact for support of Tableau Desktop and use of the University of Illinois enterprise Tableau Server?

I need Tableau help regarding...
Who to contact for support?
  • General usage and support for Tableau Desktop
  • Local dashboard and report development in Tableau Desktop
  • Connecting dashboards to local data sources
  • Purchasing licenses for Tableau Desktop (you must have an active license)

For free training on Tableau Desktop, Tableau provides access to several training videos.
  • Connecting dashboards to an AITS data source (e.g. EDW)
  • Publishing dashboards on the UofI Tableau Server

Find more Tableau support documents in the KnowledgeBase or contact the AITS Service Desk


The University supports the Tableau server only.  Clients can use our enterprise server infrastructure to publish and share content. Clients who develop Dashboards, reports and visualizations use the Tableau Desktop tool. Tableau Desktop is the only  gateway for the Tableau server to publish content. The University does not support Tableau Desktop nor provides licenses. Customers must purchase their own license from Tableau directly.

Tableau Desktop is an independent tool that interfaces with different supported databases, files, servers (Oracle, SQL, MSSQL,Cloudsdb, Google analytics, Amazon server, Excel, Txt file etc.) and required knowledge and training for development. Clients around the campuses connect to their own datasets and create Dashboards/reports and publishes on our server and may have questions about “how to do”.  This is something we do not provide support for and Tableau Desktop clients can find additional help. This document is to provide awareness to contact Tableau instead of AITS, for development related questions.

Keywords:Tableau, tableau, Desktop, Tableau Desktop, AITS, Dashboard, Tableau support   Doc ID:67612
Owner:Jayesh P.Group:University of Illinois System
Created:2016-10-06 13:12 CSTUpdated:2017-09-25 08:47 CST
Sites:University of Illinois System
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