The below chart shows how the new SAC phone tree will incorporate menu choices to route callers to service-specific CSRs for certain departments. If selected, the call will route to a Skype role-based account (RBA) which will simultaneously ring a delegate who is the assigned CSR for that department.

The Client Services manager (currently Emily Rolson) is responsible for logging into the Skype for Business accounts and assigning delegates as needed. If IT@VetMed needs to log into any of the RBAs for troubleshooting purposes, the passwords can be found in KeePass.

List of RBAs with their phone numbers:

cvm-vth-css-intmed - 217-333-0353

cvm-vth-css-neuro - 217-333-0355

cvm-vth-css-onco - 217-333-0359

cvm-vth-css-surgery - 217-333-0360