Endpoint Services, Jamf Pro, Self Service+
Overview
Self Service+ is the end-user application for the Jamf Pro endpoint management system. This application provides IT Pros with a way to notify users that there are software updates to be installed or removed. For end users, it serves as an Apple App Store-like source for on-demand/optional software installs and removals.
Systems
Computers running macOS 13 or later and utilizing the Jamf Pro system
Affected Customers
University of Illinois users and IT Pros leveraging Technology Services Endpoint Services Jamf Pro
Actions
- Installing and Launching Self Service+
- Installing On-demand Software via Self Service+
- Application Updates and Self Service+
- macOS Updates and Self Service+
- Update Computer Inventory Information
- User Notifications
Installing and Launching Self Service+
Self Service+ is automatically installed on Macs when they are enrolled into the Jamf Pro service. It is located in the Applications folder by default. Users may launch it from there, or via Spotlight search.
Installing On-demand Software via Self Service+
Self Service+ acts as a self-service software catalog from which users can install additional software on-demand. Users are NOT required to be administrators on their computers to use the software catalog. To access the software catalog, select the Catalog tab from the Self Service+ navigation sidebar. Self Service+ will then display a list of software categories. After selecting a software category, all of the available software in that particular category will be displayed. The All category will display all of the available software that has been made available for the computer by the local IT department. Users also have the ability to search for specific software and they can click a software's name to view additional information about a particular piece of software. Once the end user has identified the software they would like to install, they may click the Install or Reinstall button located next to the software listing to trigger installation. Note: Some software may only be visible in Self Service+ once the user has logged into the Self Service+ app.
Application Updates and Self Service+
Jamf Pro clients check for new policy updates every hour and Jamf Pro keeps many applications up-to-date in the background without requiring any action from end users. To manually trigger a Jamf Pro client to check for and run all Jamf Pro policies that are targeting the computer, including those that install applications, users can run the Jamf Check-in listing, found in the Jamf Tools category of Self Service+. Note: This only affects Jamf Pro policies and does not affect Jamf App Catalog apps.
macOS Updates and Self Service+
macOS updates from Apple are not handled in Self Service+. Please refer to the Endpoint Services, Jamf Pro, Updating macOS and iOS article for more information on deploying macOS updates.
Update Computer Inventory Information
Jamf Pro stores detailed inventory information for every enrolled computer. Jamf Pro clients update a computer's inventory information at least once per day and often update inventory more frequently after many policies run. To manually trigger a Jamf Pro client to update a computer's information in the Jamf Pro console, users can run the Update Inventory listing, found in the Jamf Tools category of Self Service+.
User Notifications
Self Service+ uses the native macOS Notification Center to alert users about available application and OS updates, completed installations, or policy actions.