Topics Map > Professional Services > Desktop Support > Contracted Support

What are some features and benefits of contracted desktop support?

Contracted desktop support provides the following benefits over hourly service calls

  • Two-hour response time, and availability of after-hours support for emergencies
  • Dedicated staff member (or portion of staff member’s time, based on the size of supported department)
  • Single point of contact for IT needs for the department
  • Proactive support of full lifecycle of computers and peripherals from procurement to asset retirement
  • Active software management of covered computers, including provision of standard software and controlled release of security patches and antivirus updates
  • Assistance with university-supported video conferencing systems

Keywords:software, hardware, conferencing, computer, onsite, on-site   Doc ID:93837
Owner:Anthony M.Group:University of Illinois Chicago Technology Solutions
Created:2019-08-14 07:37 CSTUpdated:2020-10-19 13:37 CST
Sites:University of Illinois Chicago Technology Solutions
Feedback:  0   0