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Why is my webcam not showing?

You can perform the following troubleshooting steps if your webcam is not showing, being detected, or you are receiving a "not authorized" error.

Change the privacy settings for the Camera App

Since Windows 10 upgraded to version 1803 as part of the privacy improvement, the company has revoked certain apps to access your microphone and camera automatically. Checking the privacy settings on your laptop is one of the first steps to get the camera working on your device.

  • Press Windows + I keyboard shortcut to open the settings app
  • Click Privacy, then Camera
  • Under the “Allow access to the camera on this device” section, click the "Change" button and make sure the camera for this device is turned "ON"
  • If the toggle is already set to ON, toggle it to OFF and back to ON - this might refresh the permissions on the device
  • Also make sure the toggle below "Allow apps to access your camera" is turned "ON" as well

Allow camera access



Reset the Camera App to the Default setup

Resetting the Webcam app to its default might fix the problem due to a configuration error.

  • Open Settings app using keyboard shortcut Windows +  I
  • Navigate to Apps then Apps & features
  • Locate and select Camera app entry and click on advanced options link
  • Click the Reset button
  • When you see the confirmation flyout, click the Reset button to reset the Camera app to its default setup

Reset Webcam



Check the camera driver

If the problem started after the recent Windows 10 1909 update, there’s a chance that you’re using an outdated version of the camera driver that might be causing the problem. In such case, you can try to update, rollback or reinstall the camera driver following steps below.

Update the camera driver

  • Right-click on Windows 10 start menu and select device manager
  • This will display all installed device driver list
  • Expand the Imaging devices, Cameras, or Sound, video and game controllers branch
  • Right-click the webcam and select the Update driver option
  • Click the Search automatically for updated driver software button and follow the on- screen instruction. If a newer update is available, windows update will download and install them automatically

Update Driver



Rollback the camera driver

It's always recommended to use the latest device drivers to access new improvements and features, but sometimes new drivers come with bug compatibility issues that may prevent the device to function properly. In such cases, if the camera was working before a recent driver update, rolling back to the previous version may fix the problem.

  • Press Windows + R, type devmgmt.msc and click ok
  • This will open Device Manager and display all installed device driver list
  • Now Expand the Imaging devices, Cameras, or Sound, video and game controllers branch
  • Here Expand Imaging devices or Sound, video, and game controllers or Cameras and find your webcam listed under it. Right-click on your webcam and select Properties
  • Select the Driver tab and click Roll Back Driver button, then choose Yes. (Note that some drivers don’t provide a rollback option.)
  • Select Yes to continue with the rollback and reboot your PC once the process is complete
  • After that, check and open Camera app

Roll back webcam driver



Re-install the Webcam Driver

If rolling back didn’t work or isn’t available, uninstall your webcam driver and scan for hardware changes which will re-install the webcam driver.

  • Open Device manager
  • Expand Imaging devices or Sound, video, and game controllers
  • Right-click on installed Webcam Driver and select Uninstall Delete the driver software for this device and then select OK
  • Now Restart windows And check on next login windows will automatically install the Webcam Driver

Uninstall device

If the driver hasn't been automatically re-installed, open Device manager click Action menu, and select Scan for hardware changes. Wait for it to scan and reinstall updated drivers, then restart your PC, and then try opening the Camera app once again.

You can also visit the manufacturer’s website to download the latest available driver version for your Webcam and install it.



Reinstall the Camera App

Reinstalling the Camera app can restore its initial state. To uninstall the Camera app:

  • Right-click on the Start button and choose Windows PowerShell (Admin).
  • Enter the following command and hit enter key to remove camera app
  • Get-AppxPackage *Microsoft.WindowsCamera* | Remove-AppxPackage
  • Once you’ve done this, restart your PC,
  • Now open Microsoft store and search for the Windows Camera app and install it.




Keywords:camera, function, permission, driver   Doc ID:100387
Owner:Alvin T.Group:University of Illinois at Chicago ACCC
Created:2020-04-09 12:27 CDTUpdated:2020-04-14 13:55 CDT
Sites:University of Illinois at Chicago ACCC
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