Why is my webcam not showing?

You can perform the following troubleshooting steps if your webcam is not showing, being detected, or you are receiving a "not authorized" error.

Change the privacy settings for the Camera App

Since Windows 10 upgraded to version 1803 as part of the privacy improvement, the company has revoked certain apps to access your microphone and camera automatically. Checking the privacy settings on your laptop is one of the first steps to get the camera working on your device.

Allow camera access



Reset the Camera App to the Default setup

Resetting the Webcam app to its default might fix the problem due to a configuration error.

Reset Webcam



Check the camera driver

If the problem started after the recent Windows 10 1909 update, there’s a chance that you’re using an outdated version of the camera driver that might be causing the problem. In such case, you can try to update, rollback or reinstall the camera driver following steps below.

Update the camera driver

Update Driver



Rollback the camera driver

It's always recommended to use the latest device drivers to access new improvements and features, but sometimes new drivers come with bug compatibility issues that may prevent the device to function properly. In such cases, if the camera was working before a recent driver update, rolling back to the previous version may fix the problem.

Roll back webcam driver



Re-install the Webcam Driver

If rolling back didn’t work or isn’t available, uninstall your webcam driver and scan for hardware changes which will re-install the webcam driver.

Uninstall device

If the driver hasn't been automatically re-installed, open Device manager click Action menu, and select Scan for hardware changes. Wait for it to scan and reinstall updated drivers, then restart your PC, and then try opening the Camera app once again.

You can also visit the manufacturer’s website to download the latest available driver version for your Webcam and install it.



Reinstall the Camera App

Reinstalling the Camera app can restore its initial state. To uninstall the Camera app: