Topics Map > Teaching & Learning
Topics Map > Communication & Collaboration
Topics Map > Infrastructure

What can I do if I am having trouble accessing UIC resources from outside the US?

If you are having trouble accessing UIC resources such as Blackboard, email, and more, from outside of the US, try using the UIC VPN solution.

If you have never used the UIC VPN before, instructions are located at

  • It is generally recommended to use Duo Push notifications as your 2-Factor Authentication method since this option will not require a call/text to a valid phone number, but your needs may vary if you are out of the country.  Information about 2-Factor Authentication can be found here:

When you are connecting to the VPN, be sure to use the Library-Resources group rather than General-Use.

  • Instructions on selecting a VPN group can be found at What group should I use for AnyConnect VPN?
  • Using the Library-Resources group will route ALL of your internet traffic through UIC's VPN.
  • If you are trying to access departmental resources such as a remote desktop connection to an office computer or a file share, you will need to switch to the General-Use group.

Keywords:remote, off campus, VPN, international, china, overseas, foreign, software, application   Doc ID:106327
Owner:Ryan S.Group:University of Illinois Chicago Technology Solutions
Created:2020-10-02 08:59 CSTUpdated:2020-10-02 16:37 CST
Sites:University of Illinois Chicago Technology Solutions
Feedback:  0   0