When client has agreed to the terms, they will pop up in your BeyondTrust (Bomgar) session window:
Once the user allows remote access, you will be able to see their desktop; which includes multiple monitors. You will now have access to all parts of the computer, unless admin rights are needed. (If the user has admin rights, it will prompt them to select
allow, while a loading symbol will appear on your end.) Pressing the red
X in the right corner of the screen, will allow you to end the session. Session Info will give more detailed information of the client’s computer.
Once the remote session is live there will be a ribbon across the top.
Clicking this ribbon will open 'Elevate Customer Client' popup:
If the client has administrative privileges they can elevate the privileges to you. If you are a technician and have administrative privileges to the machine, you can select
Specific User radio button and enter the admin credentials to send through to the machine. If the default
Prompt Customer radio button is selected the user will be prompted with the following:
Once the user selects 'Yes', your machine will disconnect for a few seconds to gain a new elevated connection with the client machine. You will now notice the ribbon is gone and you will have full admin privileges to the machine. You will be able to see and click all admin level prompts.