Where can I get help as I prepare my online course?

Due to the large volume of requests we are receiving, you may experience delays for some requests as we prioritize them. The LTS team is working as efficiently as possible to provide the quality of service you are accustomed to. If at all possible, use the self-help first.


  • Get Troubleshooting Tips on VPN, Blackboard Learn, software, WiFi, virtual lectures using Collaborate, Zoom or Webex, and more through ACCC’s Guide: go.uic.edu/troubleshooting-tips
  • Find the answers to the most common questions regarding teaching and learning in the UIC Answers Knowledge Base: go.uic.edu/TeachingLearning

One-on-One Consultations

ID office hours

These office hours are for questions you have on Blackboard, and other ACCC supported learning tools, that were not answered in video tutorials or workshops. 
  • Pick from an Instructional Design or a Blackboard Tool consultation and select the time that fits your needs in the Booking Calendar.

Learning Tools Help

  • When something doesn't work as expected, help via email will be available Monday through Thursday, 7:30am to 9:00pm and Friday 7:30am to 7:00pm. Email LTS@uic.edu.
  • Phone support will be available on a limited basis Monday through Friday 7:30am to 7:00pm by calling 312-413-0003 option 1. If you leave a message, a ticket will automatically be created on your behalf and we will follow up with you.

Login & Password Help

  • Most resources listed on this webpage are available to instructors, staff and students, and require a login with a valid UIC NetID and password. For assistance with your UIC account and password, please visit accc.uic.edu/services/security/account-admin.

      Keywords:Self-Help, Help Desk, Support, Login help, Password help   Doc ID:75061
      Owner:Anthony M.Group:University of Illinois at Chicago ACCC
      Created:2017-08-01 16:09 CDTUpdated:2020-05-14 11:40 CDT
      Sites:University of Illinois at Chicago ACCC
      Feedback:  0   0